380 Itam Jobs

Role Overview: You will be primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps. Your role will encompass infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. You will engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaboration with Solution Managers, Solution Architects, and Finance Managers will be essential to create solution documentation, pricing models, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Additionally, you will prepare and present AIOPS solutions to Wipro customers during onsite oral discussions, mutual value discovery sessions, ensuring all messages are aligned with Wipro's solution strategy or win themes. You will review solutions for alignment with Wipro Pricing and Effort Estimation Models based on experience and lead discussions as a Tools Architect during due diligence, contract closures, and renewals, including compliance requirements and sign-off on technical Statements of Work (SOWs) and service levels specific to BSM and AIOPS. Key Responsibilities: - Respond to RFIs/RFPs and propose solutions to customers in the areas of ITOM, ITSM, and ITAM (Monitoring, Observability, AIOPS, Service Management, Asset Management, and Automation). - Create differentiated tool solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogsoft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven, and others. - Ensure proactive engagement with customers to understand their tool estates and pitch next-generation solution areas delivering business value. - Work with Solution Managers, Solution Architects, and Finance Managers to enable the creation of solution documentation, pricing, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. - Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions and mutual value discovery sessions ensuring all messages align with Wipro's solution strategy or win themes. Qualifications Required: - Completion of necessary trainings and certifications. - Development of Proof of Concepts (POCs), case studies, demos, etc., for new growth areas based on market and customer research. - Development and presentation of a point of view of Wipro on solution design and architect by writing white papers, blogs, etc. - Attainment of market references and recognition through highest analyst rankings, client testimonials, and partner credits. - Mentorship of developers, designers, and Junior architects in the project for their further career development and enhancement. - Contribution to the architecture practice by conducting selection interviews, etc. Please note that the additional details of the company were not included in the provided job description.,

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous improvement initiatives to enhance service delivery and operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM).- Strong understanding of IT service management principles and best practices.- Experience with incident management and problem resolution processes.- Familiarity with change management processes and tools.- Ability to analyze system performance and identify areas for improvement. Additional Information:- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow. Role & responsibilities ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solution. Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required. Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment. Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance. Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases. Prepare process flow and user guide, KB documents based on the needs of the projects. Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required. Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members Support business users with any functional related queries, post-delivery of the business requirements as and when needed Should understand basics of Agile Scrum methodologies Support in addressing urgent / priority incidents as part of On-call. Identify opportunities for bring in necessary new features / modules for benefit of the business Would be good, if capable of Running Agile Srum meetings in absence of scrum master Preferred candidate profile Well-versed with Server-side and Client-side scripting on the ServiceNow platforms. Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules. Worked on All type of integrations REST, SOAP that Service Now supports Good Knowledge in advanced topics like IRM, BCM, HAM, SAM Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions Service Portal Implementation experience. Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues. Good Domain knowledge in whatever been worked. Know Discovery and CMDB with CSDM Excellence in Workflow Management Performance Analytics implementation experience Good communication and analytical skills. Ability to work independently with limited supervision. Knowledge of the ITIL process is a plus.

Role Overview: You will be joining the Foundational Platforms team within Automation Platform/GTI as a Lead Engineer at Deutsche Bank in Pune, India. The team is responsible for engineering the ServiceNow platform that runs the bank's CMDB, ITOM, ITAM (SAM, HAM), and ITSM processes. As a Lead ServiceNow Business Analyst, you will have the opportunity to elicit requirements, design, and implement solutions used by tens of thousands of users globally. You will work with the best ServiceNow Engineers and Business Analysts across teams in the UK, US, and India. Key Responsibilities: - Being a Subject Matter Expert for several ITSM, ITAM, ITOM, IRM, CMDB, CSDM processes and providing support to the relevant development teams - Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation, etc. - Liaising with the Product Team, customers, and other stakeholders for solution identification - Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog - Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell, and retrospectives - Actively supporting the business strategy, plans, and values to contribute to a high-performance team culture - Defining and documenting standards for professional discipline operations - Training and educating the chapter on these standards - Providing oversight and measuring the adoption of standards - Developing the professional growth of the discipline - Line manager responsibility for resources within BA chapter, ensuring clear development paths, succession planning, and hiring of resources Qualifications Required: - Minimum 15 years of experience in a dynamic IT environment - Minimum 5 years of experience as a ServiceNow Business Analyst - In-depth product knowledge of ServiceNow in ITSM, ITOM, ITAM, or IRM areas - Experience as a Highly Skilled Business Analyst translating high-level requirements into technical stories - Experience in a Scaled Agile environment - Advanced analytical and problem-solving skills - Excellent communication skills to work effectively in virtual teams across multiple locations Additional Company Details: Deutsche Bank is focused on building an expertise-based organization that delivers exceptional value for clients globally. The bank is undergoing digital transformation to integrate financial services into digitalized business models using modern technologies like cloud, AI, and data analytics. Strategic partnerships with leading tech companies, including ServiceNow, are driving transformation efforts. The bank promotes a positive, fair, and inclusive work environment and encourages continuous learning and development for employees.,

Should have Implementation experience in ServiceNow Discovery & IRE modules Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management Should Have Implements the governance, policy, and direction of the CMDB Works closely with the CMDB Governance, Asset Management, Application and ITSM teams Works with the Discovery administrator to ensure accurate data representation in the CMDB Works with owners of data sources that are used to populate the CMDB. Contact Person - Mithra Dayalan.

Skills: ServiceNow, ITAM, ITOM, HRSD, CSM with ServiceNow Vulnerability Response and cybersecurity principle knowledge.

ServiceNow Consultant (ITAM, ITSM, ITOM, HRSD) Experience: 4-5 Years Location: Remote Employment Type: Contract About the Role We are seeking a ServiceNow Consultant/Developer with 45 years of experience implementing ServiceNow modules such as ITSM, ITOM, ITAM, and HRSD . The candidate will work with business and technical teams to deliver enterprise-grade workflows and automation. Key Responsibilities Implement and configure ServiceNow ITSM (Incident, Problem, Change, Request Management) . Work on ITAM (Asset lifecycle, CMDB), ITOM (Discovery, Event Management), and HRSD (Employee lifecycle automation) . Develop ServiceNow catalog items, workflows, business rules, and integrations . Automate business processes with Flow Designer, Integration Hub, and REST APIs . Collaborate with stakeholders to gather requirements and design scalable solutions. Perform UAT, documentation, and end-user training . Required Skills 45 years of ServiceNow experience, with exposure to ITSM, ITOM, ITAM, HRSD . Hands-on in ServiceNow development (Catalogs, Workflows, Business Rules, Scripts) . Familiarity with CMDB, Discovery, and Integrations . ServiceNow CSA / ITSM Implementation Certification preferred.

Responsibilities: • Perform functional, regression, and integration testing of ServiceNow applications and modules. • Create, maintain, and execute test plans, test cases, and test scripts. • Identify, document, and track defects using standard defect management tools. • Work closely with developers, business analysts, and stakeholders to ensure quality delivery. • Validate ServiceNow configurations, customizations, and workflows. • Participate in agile ceremonies and provide QA updates. Requirements: • 6+ years of experience in QA/testing of ServiceNow applications (ITSM, ITOM, HRSD, etc.). • Strong knowledge of QA methodologies, STLC, and defect life cycle. • Hands-on experience with manual testing; automation knowledge (e.g., ATF, Selenium) is a plus. • Familiarity with ServiceNow platform and modules. • Good communication, analytical, and problem-solving skills. Nice to Have: • Experience with ServiceNow Automated Test Framework (ATF). • Knowledge of API testing (Postman, REST). • ISTQB or other QA certifications.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.________________________________________Key Responsibilities:IT Asset Management (ITAM):Maintain and update the IT asset inventory (hardware and software).Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).Implement ITAM policies, standards, and procedures to improve asset tracking.Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.Perform regular physical audits and reconciliation of assets.Manage asset tagging, allocation, and return processes.Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.Software Asset Management (SAM):Track software installations and usage to ensure compliance with license agreements.Manage and reconcile software licenses and contracts.Evaluate software license needs based on user roles and business functions.Liaise with vendors for renewals, true-ups, and audits.Analyze software usage to recommend cost savings and optimization.Support internal and external audits by providing asset and license documentation.Develop and maintain a central repository for all software licenses and agreements.________________________________________Skills & Qualifications:Required:Bachelors degree in Computer Science, Information Systems, or related field.35 years of experience in ITAM/SAM or similar roles.Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).Strong understanding of software licensing models (perpetual, subscription, SaaS).Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).Excellent analytical, organizational, and problem-solving skills.Strong communication and stakeholder management abilities.Preferred:Certifications such as:oCertified IT Asset Manager (CITAM)oCertified Software Asset Manager (CSAM)oITIL FoundationExperience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).________________________________________Key Competencies:Attention to detail and data accuracy.Process-oriented mindset with continuous improvement focus.Ability to work independently and as part of a cross-functional team.High integrity and accountability in managing critical asset data.________________________________________Performance Metrics:Accuracy of asset records and inventory.Software compliance rates and audit readiness.Cost savings through license optimization and asset reuse.Timeliness in hardware refresh and software renewals. Additional Information:- The candidate should have minimum 7.5 years of experience.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.________________________________________Key Responsibilities:IT Asset Management (ITAM):Maintain and update the IT asset inventory (hardware and software).Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).Implement ITAM policies, standards, and procedures to improve asset tracking.Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.Perform regular physical audits and reconciliation of assets.Manage asset tagging, allocation, and return processes.Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.Software Asset Management (SAM):Track software installations and usage to ensure compliance with license agreements.Manage and reconcile software licenses and contracts.Evaluate software license needs based on user roles and business functions.Liaise with vendors for renewals, true-ups, and audits.Analyze software usage to recommend cost savings and optimization.Support internal and external audits by providing asset and license documentation.Develop and maintain a central repository for all software licenses and agreements.________________________________________Skills & Qualifications:Required:Bachelors degree in Computer Science, Information Systems, or related field.35 years of experience in ITAM/SAM or similar roles.Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).Strong understanding of software licensing models (perpetual, subscription, SaaS).Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).Excellent analytical, organizational, and problem-solving skills.Strong communication and stakeholder management abilities.Preferred:Certifications such as:oCertified IT Asset Manager (CITAM)oCertified Software Asset Manager (CSAM)oITIL FoundationExperience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).________________________________________Key Competencies:Attention to detail and data accuracy.Process-oriented mindset with continuous improvement focus.Ability to work independently and as part of a cross-functional team.High integrity and accountability in managing critical asset data.________________________________________Performance Metrics:Accuracy of asset records and inventory.Software compliance rates and audit readiness.Cost savings through license optimization and asset reuse.Timeliness in hardware refresh and software renewals. Additional Information:- The candidate should have minimum 3 years of experience- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.________________________________________Key Responsibilities:IT Asset Management (ITAM):Maintain and update the IT asset inventory (hardware and software).Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).Implement ITAM policies, standards, and procedures to improve asset tracking.Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.Perform regular physical audits and reconciliation of assets.Manage asset tagging, allocation, and return processes.Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.Software Asset Management (SAM):Track software installations and usage to ensure compliance with license agreements.Manage and reconcile software licenses and contracts.Evaluate software license needs based on user roles and business functions.Liaise with vendors for renewals, true-ups, and audits.Analyze software usage to recommend cost savings and optimization.Support internal and external audits by providing asset and license documentation.Develop and maintain a central repository for all software licenses and agreements.________________________________________Skills & Qualifications:Required:Bachelors degree in Computer Science, Information Systems, or related field.35 years of experience in ITAM/SAM or similar roles.Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).Strong understanding of software licensing models (perpetual, subscription, SaaS).Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).Excellent analytical, organizational, and problem-solving skills.Strong communication and stakeholder management abilities.Preferred:Certifications such as:oCertified IT Asset Manager (CITAM)oCertified Software Asset Manager (CSAM)oITIL FoundationExperience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).________________________________________Key Competencies:Attention to detail and data accuracy.Process-oriented mindset with continuous improvement focus.Ability to work independently and as part of a cross-functional team.High integrity and accountability in managing critical asset data.________________________________________Performance Metrics:Accuracy of asset records and inventory.Software compliance rates and audit readiness.Cost savings through license optimization and asset reuse.Timeliness in hardware refresh and software renewals. Additional Information:- The candidate should have minimum 3 years of experience.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Act as a liaison between business stakeholders and technical teams to define business requirements for ServiceNow projects. Gather and document business requirements, process flows, and functional specifications for ServiceNow implementations and enhancements. Analyze and assess existing business processes to identify opportunities for improvement and automation using ServiceNow. Design and optimize workflows, forms, reports, and dashboards to meet business needs and ServiceNow best practices. Collaborate with stakeholders to design, configure, and implement ServiceNow modules, including ITSM (Incident, Problem, Change, Service Catalog), ITAM (Asset Management), ITOM (Discovery, Event Management, Orchestration), and other ServiceNow applications. Facilitate requirements workshops, gather user feedback, and conduct functional testing for ServiceNow solutions. Lead and support user acceptance testing (UAT) and provide guidance on testing strategies. Ensure proper documentation of requirements, processes, and solutions throughout the project lifecycle. Support ServiceNow implementations, ensuring that solutions align with business objectives and ServiceNow capabilities. Provide training and knowledge transfer to end-users and business stakeholders. Collaborate with the ServiceNow development team to ensure technical solutions meet business requirements and project timelines. Conduct post-implementation reviews to ensure the solution delivers business value and identify areas for improvement. Skills Required : 8+ years of experience as a Business Analyst, with a focus on ServiceNow platform and ITSM/ITAM/ITOM solutions. Strong knowledge of ServiceNow modules such as ITSM (Incident, Problem, Change, Service Catalog), ITAM (Asset Management), ITOM (Discovery, Event Management), and others. Excellent skills in business process analysis, requirements gathering, and documentation. Experience with ServiceNow workflows, process automation, and configuration. Familiarity with ITIL processes and frameworks, especially ITIL v3 or ITIL 4. Strong understanding of ServiceNow platform capabilities and best practices. Ability to facilitate meetings, workshops, and conduct interviews with business stakeholders to gather requirements. Excellent communication, documentation, and presentation skills. Ability to work in an Agile environment and manage multiple tasks and priorities. Ability to manage stakeholder expectations and handle conflicting requirements. Bachelor's degree in Computer Science, Business Administration, or a related field.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Role & responsibilities Preferred candidate profile

Role & responsibilities Design, develop, and implement ServiceNow applications and modules across various ServiceNow products, including ITOM, ITAM, ITSM, and Service Catalog. Customize and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Discovery, CMDB, IT Asset Management (ITAM), and IT Operations Management (ITOM). Develop and manage ServiceNow workflows, business rules, UI policies, client scripts, and data transformations. Work with integration technologies (SOAP, REST, JDBC) to integrate ServiceNow with other systems. Customize ServiceNow to meet business requirements using JavaScript and ServiceNow Scripting. Perform upgrades, system patches, and support tasks in the ServiceNow platform. Provide technical support for the ServiceNow platform, troubleshoot issues, and resolve system bugs. Collaborate with stakeholders to define requirements and implement effective solutions. Participate in code reviews and ensure adherence to coding standards. Provide training and knowledge transfer to end-users and junior developers. Document all custom development, workflows, and integrations for future reference. Support ITOM solutions including Event Management, Discovery, and Orchestration. Implement and configure ITAM processes including Asset Lifecycle Management, Procurement, and Tracking.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Role & responsibilities Preferred candidate profile

Roles & Responsibility Essential Duties and Responsibilities: Troubleshooting and solving existing problems Identifying and assessing technical solutions Managing development deliverablesusing an Agile Framework Support customers across various time zones. Developing new solutions on the ServiceNow platform Qualifications: Must have 4 to 6 years of total IT experience Minimum 3 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Good to have ITIL Foundation V3 or v4 certification ServiceNow Certifications CAD, CIS-ITSM, CIS-CSM, CIS-SPM Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM, SPM, CSM, IntegrationHub Experience with application support and development activities. Ability to develop quality solutions independently. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST. Code debugging techniques. Write code adhering to coding best practices. Good to have Experience with ServiceNow modules ITOM, ITAM, CMDB Experience with resolving issues within strict SLA timelines. Ability to work in shifts or out of standard working hours Experience with Upgrade and Cloning activities. Knowledge of Service Portal, UI Builder, Workspaces, Integrations, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements: Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment.

Mandatory Skills - ServiceNow Developer with ITSM must, ITAM/ITOM Module, SPM, PPM, Shell Scripting Nice to have skills - ITSM , ITIL ,HAM, SAM, Discovery, Service Mapping Job Description: ServiceNow Developer with the following skills - perform configuration/ customization of Service Now system including creation of workflows, portals and reports • Build Service Request Fulfillment workflow from business requirements including requests, request items and tasks using workflows, UI actions, client scripts and business rules etc. • Automate different tasks using service Now functionality • Develop Integrations and process automations via Orchestration, Web services, SOAP calls etc. • Manage clients, complex projects and participate in business requirement gathering • Develop and configure applications using Service Now and build workflows and write automated scripts • Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc. • Experience in designing, building and maintain Service Now Integrations with various Third-party tools • Able to perform system and integration testing using sample and live data • Perform upgrades and customizations of Service Now Platform applications while adhering to Release management and Software development best practices • Load, manipulate and maintain data between Service Now and other systems as needed

Job Responsibilities Process and Continuous ImprovementDrive the strategy for R1 RCMs IT Asset Management (Hardware and Software) practice.Create partnerships with IT Platform Owners, End user support, ITSM, Sourcing and other relevant areas within/outside of ITEnsure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets. Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spend and manage end of life/end of services risk avoidance.Maintain the IT asset capability to empower the organization to better manage the lifecycle of hardware and software across R1.Support audit activities that may ariseTechnology Acumen Drive features and functionality on the IT Asset Management capability (ServiceNow) to enable the IT Asset Management Processes and show the value to continue to scale and mature the services.Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management) and CMDB (Configuration Management Database) across R1s ServiceNow platform. Reporting, Dashboard and AuditsGenerate and distribute various reports, including compliance reports on current assets.Identify savings opportunities for renewals, software licensing and services. Minimum Qualifications (required) Bachelors degree, preferably in Information Technology, Computer Science/Engineering, or Project Management (or equivalent years of training, work experience and education)5+ years management experience to include:Implementing new processes and functions within an IT organizationStrong facilitation, negotiation, and conflict resolution skillsProven ability to effectively drive change 4+ years of hands on IT Asset Management (hardware and software) experience in large complex organizations Advanced knowledge of ServiceNow technology and ITAM module Strong technical and ITIL service management backgroundDemonstrate visible leadership and exhibit R1 leadership expectations. Build Strong relationship across IT and our business unitsGrow and develop the team by attracting, retaining, and developing talent through training, education, and mentoring. Additional Qualifications Strong business acumen and ability to understand the larger company strategy Demonstrated ability to understand complex ideas and interdependenciesManaging complex projects and technical teamsExcellent presentation and communication skills for both technical and non-technical audiences Track record of using quantitative and qualitative data to prioritize decision-makingLean practitioner certifications or training, as well as applicable experience in Continuous ImprovementITIL practitioner/Agile practitioner Location - Noida,Chennai,Hyderabad,Bengaluru

Looking for Immediate joiner Candidate Should be interested for C2H role Interview Mode : F2F Location : Pune ,Gurgaon and Hyderabad JD: Role Responsibilities: The Service Now Consultant is responsible for developing technical solutions on the Service Now platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in Service Now Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in Service Now tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred) Experience & Background B-Tech/BCA/MCA 3 to 8 years of IT industry experience. Minimum 3 year of support/implementation experience on Service Now Experience on Service portal will be an advantage. ITIL/Service Now certifications will be an added advantage. Set up standards for quality control, measure and report performance against those standards Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web-based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC Excellent Communication Skills

Responsibilities Demonstrable experience in designing and implementing SAM Governance, Policy and lifecycle processes aligned to industry accepted standards. Expertise in software licensing for major publishers (minimum 3) like IBM, Oracle, SAP, Microsoft and VMware. Identifies and delivers on various cost optimization opportunities throughout the asset lifecycle. Provide consulting advise on license implications for deployments in Datacenter, EUC estate and Cloud. Experience in understanding IT Infrastructure, cyber security and network land scape and respective software knowledge is added advantage. Tools Expertise in functional implementation of Flexera or ServiceNow SAM Pro or Snow License Manager Procurement Strategic advice on software sourcing and involve in negotiations for large and small deals Better understanding on various licensing models for reselling Qualifications: 5+ years of experience Soft Skills SAM Operations: Conduct monthly software license reconciliation using Flexera/SAM Pro, ensuring accurate license and usage tracking. Prepare true-up and compliance reports for tier 1 (Microsoft, Oracle, VMware, IBM, RedHat, Adobe, SAP) and tier 2 publishers. Manage software, maintenance, and service renewals. Create and maintain software contracts in ServiceNow, including license models, publishers, and license mapping. Collaborate with procurement teams for renewals, utilizing tools like Ariba/SAP/Oracle. Handle quotation requests and price negotiations. Manage software license requests and incidents in ServiceNow. Allocate licenses through vendor portals and provide basic troubleshooting support. Maintain and update the software catalog. Ensure a strong understanding of software license metrics and types. Generate basic ServiceNow reports. Create and manage purchase orders (POs) and oversee the PO process. Generate and manage software licenses. Manage vendor creation and maintenance. Oversee software decommissioning tasks. Manage new software build tasks. Develop and generate custom SAM reports. Provide support for license audit requests. Flexera Tech: Configure and maintain discovery processes for Windows, Unix, vCenter, and Citrix environments. Implement and manage Zero Touch Inventory. Manage Flexera beacons and perform upgrades. Develop and maintain Flexera business adapters. Integrate SaaS applications with Flexera. Resolve inventory issues and maintain data accuracy. Manage subnets and data imports within Flexera. Implement bug fixes and integrations. Manage user access and permissions within Flexera. Configure and maintain Flexera CMDB and Active Directory (AD) reconciliations. Create and manage discovery inventory rules. Perform checks for unrecognized evidence and SKUs.

Educational Requirements Bachelor of Engineering,Master Of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverablesusing an Agile Framework Support customers across various time zones. Qualifications : Must have 2 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills

Essential Duties and Responsibilities: Troubleshooting and solving existing problems Identifying and assessing technical solutions Managing development deliverablesusing an Agile Framework Support customers across various time zones. Developing new solutions on the ServiceNow platform Qualifications: Must have 4 to 6 years of total IT experience Minimum 3 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Good to have ITIL Foundation V3 or v4 certification ServiceNow Certifications CAD, CIS-ITSM, CIS-CSM, CIS-SPM Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM, SPM, CSM, IntegrationHub Experience with application support and development activities. Ability to develop quality solutions independently. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST. Code debugging techniques. Write code adhering to coding best practices. Good to have Experience with ServiceNow modules ITOM, ITAM, CMDB Experience with resolving issues within strict SLA timelines. Ability to work in shifts or out of standard working hours Experience with Upgrade and Cloning activities. Knowledge of Service Portal, UI Builder, Workspaces, Integrations, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment.

we are Hiring for ServiceNow ITSM Developer Experience : 4+ Mode of work : Hybrid Work Location : Mumbai, Hyderabad if any Interested share me yours updated cv to the Below mail id Akhil.kotagiri@appitsoftware.com

Educational Requirements Bachelor Of Comp. Applications,Bachelor of Engineering,BTech,MCA,MTech,MBA Service Line Cloud & Infrastructure Services Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs. Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management. Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed. Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications. Provide ongoing support and maintenance for ServiceNow ITOM solutions. Document technical specifications, processes, and procedures for ServiceNow ITOM solutions. Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM. Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution Collaborate with internal business stakeholders to write/estimate stories Oversee developers work, and own overall quality and delivery of development Capable of executing hands-on development for stories that cannot be delegated Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges Provide mentorship to developers and platform engineers on technical design standards and best practices. Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture 5+ years working on the ServiceNow platform preferably in global implementation projects Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration) Strong knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript Experience integrating with tools to federate data into the CMDB Expert in IT Asset Management Lifecycle processes (including hardware and software) Good interpersonal skills, including collaboration, communication, relationship building, and negotiation Intermediate Windows and Unix administration skills Expert in IT Asset Management process & operational delivery Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage. Familiarity with the following concepts: XML, JSON/script language, database. Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers Familiar with Cloud environment like AWS, Azure etc. Ability to work independently and as part of a team. Excellent problem-solving, analytical, and communication skills. ServiceNow Certified Implementation Specialist Event Management ServiceNow Certified Implementation Specialist Service Mapping ServiceNow Certified Implementation Specialist Discovery. ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance. Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details. Scripting capabilities such as JavaScript, jelly, SQL Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM