12 Jelly Jobs

Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs. Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management. Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed. Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications. Provide ongoing support and maintenance for ServiceNow ITOM solutions. Document technical specifications, processes, and procedures for ServiceNow ITOM solutions. Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM. Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution Collaborate with internal business stakeholders to write/estimate stories Oversee developers work, and own overall quality and delivery of development Capable of executing hands-on development for stories that cannot be delegated Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges Provide mentorship to developers and platform engineers on technical design standards and best practices. Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture 5+ years working on the ServiceNow platform preferably in global implementation projects Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration) Strong knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript Experience integrating with tools to federate data into the CMDB Expert in IT Asset Management Lifecycle processes (including hardware and software) Good interpersonal skills, including collaboration, communication, relationship building, and negotiation Intermediate Windows and Unix administration skills Expert in IT Asset Management process & operational delivery Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage. Familiarity with the following concepts: XML, JSON/script language, database. Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers Familiar with Cloud environment like AWS, Azure etc. Ability to work independently and as part of a team. Excellent problem-solving, analytical, and communication skills. ServiceNow Certified Implementation Specialist Event Management ServiceNow Certified Implementation Specialist Service Mapping ServiceNow Certified Implementation Specialist Discovery. ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance. Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details. Scripting capabilities such as JavaScript, jelly, SQL Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Overview The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCos strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. Responsibilities Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. Provide technical leadership to a team of ServiceNow developers and administrators. Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions. Oversee the implementation and configuration of ServiceNow modules. Ensure adherence to coding and configuration standards. Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow. Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations. Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation. Act as a bridge between technical and non-technical stakeholders, facilitating effective communication. Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation. Provide training and mentorship to team members to enhance their ServiceNow skills. Qualifications Overall 8+ years of IT experience Bachelors degree in computer science or information technology, masters degree preferred. Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation. ServiceNow Architect certification is highly desirable. In-depth knowledge with implementation experience with 1 or more products. Proven experience leading ServiceNow implementations, including customization, integration, and development. In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices. Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML) ServiceNow Portal and/or Mobile solution delivery experience. Experience in Agile methodologies and DevOps practices. Familiarity with ITIL processes and frameworks. Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Influencing skills, including the ability to develop positive relationships with IT and business partners. Leadership abilities, with the capability to mentor and guide ServiceNow developers. Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner. Adaptability, teamwork and time management

Duration: 12 months Notice Period: (Immediate Joiner - Only)BGV - Mandatory, no JNTU candidates ServiceNow SecOps Vulnerability Response SMERole Description: Th+C4e ServiceNow SecOps -Vulnerability Response SME would need to have at least 6-9 years of experience with more than 1 year of experience in Vulnerability Response modulesJob Responsibilities:ServiceNow implementation experience in Security operation Vulnerability Response, Configuration Compliance Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset not limited to) will be an added advantageWorking experience in implementation of catalog items and record producers Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner toolConfiguration/Customization of the Service Now system, including creating workflows or flows Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the serviceUses scripting tools and Servicenow functionality to create script to automate rote tasks being done in Service Now Performs integrations and process automation using Service Now Orchestration Load, manipulate and maintain data between Service-now and other systems Thorough understanding of ServiceNow Security incident response and Vulnerable Item processesPerforms system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application Hands-on design, development and deployment experience with the Service-now platform Experience with REST and SOAP integrations Required Experience and Skills:Hands on experience on ServiceNow Security operations Vulnerability Response,Hands on experience on ITSM moduleShould have worked extensively on ServiceNow Integrations with other external systemShould be able to hold discussions with the clients on the best approach for the client after analyzing their environmentMust have working experience Agile environmentExperience in CMDB, Discovery and integration with other external modulesHands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc) Hands-on experience developing using JavaScript Hands-on experience working with relational databases Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS Service Now Certified Application Developer is an Advantag Location - Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Thiruvananthapuram, Nagpur, Indore

Hi all, We are hiring for the role Senior ServiceNow Developer Experience: 6 - 9 Years Location: Bangalore Notice Period: Immediate - 15 days Skills: We are seeking a Senior ServiceNow Developer with design, development, and implementation of ServiceNow solutions. The ideal candidate should have expertise in ITSM, ITOM, ITBM, CSM, or other ServiceNow modules , along with strong experience in scripting, integrations, automation, and platform architecture. Key Responsibilities • Lead the design, development, and customization of ServiceNow modules such as ITSM, ITOM, ITBM, CSM, GRC, HRSD, or App Engine. • Develop and implement complex workflows, automation, and business processes using ServiceNow Flow Designer, Workflow Editor, and Business Rules. • Architect and maintain ServiceNow integrations with third-party tools using REST/SOAP APIs, Integration Hub, MID Server, and Web Services. • Design and optimize Service Portal, UI Customization, and Mobile Experiences within ServiceNow. • Strong expertise in JavaScript, Glide API, Jelly, AngularJS, and UI frameworks. • Experience with Scoped Applications, Custom Applications, and App Engine Development. • Deep understanding of ITIL, ITSM, and ServiceNow governance best practices. • Experience in ServiceNow Security (ACLs, roles, encryption, compliance controls). • Expertise in ServiceNow integrations with enterprise applications (SAP, Workday, Jira, Azure, etc.). • Strong knowledge of ServiceNow Performance Analytics, Reporting, and Dashboards. • Hands-on experience with ServiceNow upgrades, platform maintenance, and automation. Preferred Qualifications • ServiceNow Certified System Administrator (CSA) (Required). • ServiceNow Certified Application Developer (CAD) (Preferred). • ServiceNow Implementation Specialist certifications (ITSM, ITOM, HRSD, etc.) (Preferred). If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices. Configure and deploy ITSM workflows for Incident, Problem, Change, Knowledge, and Request Management. 3+ years of ServiceNow development experience with excellent working knowledge on PORTAL Development (Employee Service Center, ESC Pro and Service Portal) CSA/ CAD certifications (Compulsory). CIS-HRSD/ CIS-ITSM certification (Compulsory). Strong knowledge of JavaScript. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and HRSD solutions. Excellent communication and presentation skills

Job Requirements Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices. Configure and deploy ITSM workflows for Incident, Problem, Change, Knowledge, and Request Management. 3+ years of ServiceNow development experience with excellent working knowledge on PORTAL Development (Employee Service Center, ESC Pro and Service Portal) CSA/ CAD certifications (Compulsory). CIS-HRSD/ CIS-ITSM certification (Compulsory). Strong knowledge of JavaScript. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and HRSD solutions. Excellent communication and presentation skills

Req ID: 315831 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior ServiceNow Developer - ITSM to join our team in Bangalore, Karn?taka (IN-KA), India (IN). . Engage in all technical aspects of building no-code/low-code products and solutions on the ServiceNow platform. . Work with various teams on a ServiceNow-centric roadmap for no-code/low-code solutions. . Employ an agile methodology appropriate to ServiceNow formation and tools to enhance project efficiency and quality. . Participate in sprint planning and review meetings and ensure the technical team follows recommended ServiceNow methodologies. . Support of code reviews . Provide input into coding best practices. . Work closely with enterprise architects and business analysts to define user requirements. . Participate with ServiceNow upgrades across multiple ServiceNow modules. . Proven and verifiable history of analysing business situations and working within a group environment to provide efficient and effective software solutions. . Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production. . Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to development of project estimates, solution design review, documentation creation and review, and peer code reviews. . Proven experience implementing and customizing a web architected, n-tiered enterprise application, strong experience with SaaS applications . Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL, etc.) . Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS) . Strong knowledge of PowerShell and Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.) . Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations. . Integration (interfacing) of enterprise software systems with ServiceNow . Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Job Title : ServiceNow SecOps Vulnerability Response SME Duration : 12 Months (Contract) Location Options : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore Work Mode : Full Time (As per company timings) Relevant Experience : 5+ Years in ServiceNow SecOps Notice Period : Immediate Joiners Only Background Verification : Mandatory (No JNTU Candidates) Job Description : We are seeking a ServiceNow SecOps Vulnerability Response SME with strong hands-on experience in Security Operations, especially in the Vulnerability Response module. The ideal candidate should also be proficient in ITSM modules and integrations. Responsibilities : Implement ServiceNow Security Operations: Vulnerability Response & Configuration Compliance. Design and configure catalog items, record producers, and workflows. Integrate vulnerability scanning tools with ServiceNow. Customize ServiceNow using scripting (JavaScript, Glide, Jelly). Automate processes using ServiceNow Orchestration. Load and maintain data between ServiceNow and external systems. Perform system and integration testing, monitor application health and compliance. Participate in Agile development processes and client discussions. Required Skills : Strong hands-on in ServiceNow Security Operations (Vulnerability Response) . Proficient in ITSM modules (Incident, Problem, Change, CMDB, Asset). Experience with integrations (REST, SOAP, MID server). Solid scripting skills in JavaScript , HTML , XML , AJAX , Jelly . Understanding of CMDB , Discovery , and related integrations. Experience working in Agile teams. Certification: ServiceNow Certified Application Developer (Preferred). Eligibility : Experience: 7+ Years (with 5+ years in relevant ServiceNow modules) Immediate joiners only. Must pass BGV. (Note: Candidates from JNTU not eligible)

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is seeking ServiceNow Technical Consultants with advanced expertise in ITAM , HAM and integrations. You will play a critical role in supporting a large US-based customer through a 24x5 support. This role involves support, development, testing, defect resolution, and optimizations, requiring in-depth knowledge of the ServiceNow platform and its capabilities. This is a dynamic opportunity to collaborate in a global support model , ensuring seamless operations and high-quality service delivery. Key Responsibilities: Provide support coverage through addressing incidents, service requests, and system issues. Manage and maintain modules across ITOM, and ITAM , including configuration, customization, and updates. Collaborate with customer teams to handle development, testing, defect resolution, and ongoing improvements. Design, develop, and deploy custom applications using ServiceNow Studio and scoped applications. Create and maintain Service Catalogs, Workflows, and Orchestration for enhanced automation. Monitor and optimize system performance, including Discovery, CMDB , and event management processes. Develop and maintain integrations with third-party systems using REST, SOAP APIs , and Integration Hub . Manage Access Control Rules (ACLs) , system security configurations, and platform governance. Perform upgrades and implement new features as required by the customers roadmap. Document resolutions, processes, and configurations to maintain knowledge continuity. Work collaboratively with India and Australian teams to ensure seamless handoffs and continuous support. Required Skills and Experience: Experience: 5+ years of hands-on ServiceNow platform experience with in-depth knowledge of: ITOM : Discovery, Event Management, CMDB and Cloud Management. ITAM : Hardware Asset Management (HAM), Software Asset Management (SAM), and Contract Management. Integrations using REST, SOAP APIs , and Integration Hub . Scripting: JavaScript, Glide APIs, Jelly, and Business Rules . UI customization: Service Portal, Widgets, and Dashboards . Reporting and analytics: Performance Analytics and Metrics Configuration. Development Skills: Proven experience in building custom applications and workflows using ServiceNow Studio. Support Skills: Level 2/Level 3 support experience for enterprise ServiceNow implementations. Shift Readiness: Flexibility to work in rotational shifts covering global time zones. Strong interpersonal and communication skills to collaborate with teams across India, Australia, and the US. Certifications: ServiceNow Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS). ITOM/ITAM-specific certifications (e.g., ITOM Visibility Implementation Specialist, Discovery, HAM, ITAM Implementer, etc.) are highly preferred. Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

This position is in our Noida, India location. 3 days in office required every week/ Flexible days Work hours: 3:00 PM 00:00 AM IST/ Flexible Job Responsibilities Configuration and Scripting: Configure and script on the ServiceNow platform, including UI policies, business rules, client scripts, and server-side scripting to enhance functionality and user experience. Strong Hands-on experience on UI/UX designing. Strong experience in designing web components using AngularJS, ReactJS, JavaScript, CSS. Service portal - Creating custom widgets, Pages and understanding of existing custom widgets. Strong technical knowledge in: Menus, UI/Forms, UI Actions, Content Management, UI page, UI Builder, Web Services, and Jelly. Strong knowledge of AngularJS, JavaScript (with Widget customizations). Workflow Automation: Create and optimize workflows and orchestration processes within ServiceNow to automate routine tasks and streamline business processes. Service Catalog: Develop and maintain the Service Catalog, including the creation of catalog items, variables, and associated workflows to support IT and non-IT service requests. Reporting and Dashboards: Create and maintain reports, dashboards, and performance analytics to provide real-time insights into service management and operational efficiency. Perform day to day support, administration, and maintenance of the ServiceNow platform Manage and prioritize incidents and tasks assigned to the group Work directly with users to resolve Incidents and complete tasks within ServiceNow Develop clear and concise technical and process knowledge articles for the team Work with developers on defects found in the platform The Essentials Bachelors Degree or equivalent education and work experience 4 - 6 years of ServiceNow Development experience ITIL certification is preferred Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven bycustomer service and teamwork.

ServiceNow Developer role is responsible for configuring and developing capabilities within the ServiceNow platform. Minimum of 3+ years general ServiceNow development experience . Minimum of 2+ years Service Portal development experience. Develop and maintain ServiceNow applications and modules Create and customize Service Portals utilizing AngularJS and ServiceNow widgets Collaborate with stakeholders to gather, analyze, and document system requirements Implement and configure various ITIL processes in ServiceNow modules Design and implement REST and SOAP APIs for integration with external applications Perform thorough testing of applications, troubleshooting and debugging as necessary Develop and maintain technical documentation for development processes Ensure compliance with security and data protection standards Provide support for application users and troubleshoot issues as they arise Participate in deployments and continual service improvement initiatives Work with user experience designers to adopt UI/UX best practices Develop and implement training materials for end-users and administrators Stay updated with ServiceNow releases and new features