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11.0 - 14.0 years
35 - 60 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Job Title: Principal ServiceNow Architect Center of Excellence Experience: 12–14 years (Hands-on ServiceNow expertise) Location: Bangalore, India (Hybrid/Onsite as per project needs) Department: Cognizant Digital Systems & Technology – ServiceNow CoE Employment Type: Full-time Role Overview: As a Principal ServiceNow Architect at Cognizant, you will be the technical authority and strategic leader across all ServiceNow modules. You’ll drive platform-wide architecture decisions, mentor fellow architects, and lead development teams to deliver scalable, enterprise-grade solutions. This is a high-impact role within the Center of Excellence, where innovation, governance, and delivery excellence converge. Key Responsibilities: Define and own the end-to-end architecture across all ServiceNow modules: ITSM, ITOM, ITAM, HRSD, SecOps, GRC, CSM, SPM, and App Engine. Lead technical governance , architecture reviews, and design authority boards. Collaborate with enterprise architects and business stakeholders to align platform strategy with business goals. Guide and mentor Solution Architects, Developers, and Team Leads across multiple delivery streams. Establish best practices, reusable frameworks , and accelerators for rapid delivery. Drive platform upgrades, performance tuning , and adoption of new ServiceNow capabilities (e.g., AI/ML, Process Optimization, RPA Hub). Architect complex integrations using IntegrationHub, Flow Designer, REST/SOAP APIs , and third-party tools. Ensure adherence to CSDM, ITIL, and security standards across implementations. Lead technical discovery workshops , proof-of-concepts, and pre-sales solutioning when required. Required Skills & Qualifications: 12–14 years of IT experience with 10+ years in ServiceNow development and architecture . Deep hands-on expertise across all major ServiceNow modules . Strong command of JavaScript, GlideScript, Flow Designer , and integration frameworks. Proven experience in multi-module implementations and cross-functional platform leadership . Expertise in CMDB modeling, IRE, MID Server architecture , and cloud discovery. Experience with Agile/SAFe delivery , DevOps pipelines, and CI/CD for ServiceNow. Strong stakeholder management, communication, and team leadership skills. Preferred Certifications: ServiceNow Certified Technical Architect (CTA) Certified Implementation Specialist (multiple modules) Certified Application Developer (CAD) ITIL v4 Foundation or higher Why Join Cognizant’s ServiceNow CoE? Lead flagship digital transformation programs across Fortune 500 clients. Collaborate with global thought leaders and shape Cognizant’s ServiceNow roadmap. Access to exclusive training, sandbox environments , and early-release features. Be part of a high-caliber, innovation-driven team that defines industry standards.
Posted 13 hours ago
3.0 - 7.0 years
5 - 9 Lacs
Noida
Work from Office
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team The Internal Audit team at Paytm comprises seasoned professionals with diverse skill sets and experience across different verticals like process audits, technology audits and forensics. The team focuses on implementing the approved audit plan, ensuring delivery of qualitative audits and conducting internal / special reviews while leveraging technology & data analytics and gauging key risks across business processes. About the role: We are seeking an experienced and detail-oriented Information Security and Cloud Security Auditor to join our team. The ideal candidate will have 3-7 years of expertise in data security and privacy control implementation, internal auditing, third-party risk management, cybersecurity governance, and cloud security (banking sector preferred). This role will be responsible for conducting comprehensive IT and cloud security audits, ensuring compliance with regulatory requirements, and enhancing our information security policies and procedures. Key Responsibilities: Conduct IT and cloud security audits across various domains, including IT General Controls, Information Security Controls, Cloud Security, Network Security, Vulnerability Management, and Vendor Risk Assessments. Assess compliance with relevant laws, regulations, and organizational policies, providing expertise in regulatory requirements specific to both on-premises and cloud environments. Develop and enhance information security and cloud security policies and procedures in alignment with industry best practices. Maintain thorough documentation of audit findings, risk assessments, and security measures for internal and external reporting. Validate ITGC, cloud security, and application-specific controls, and manage audit documentation including risk assessments, working papers, audit program checklists, and evidence gathering. Follow up on and ensure closure of non-compliance issues identified during audits. Manage and oversee third-party risk assessments and audits, ensuring robust security controls are in place for both traditional and cloud-based service providers. Lead and participate in the development, migration, and implementation of security controls and policies for network and cloud security solutions. Conduct risk-based security assessments on internal, vendor, and third-party hosted environments, focusing on both traditional IT and cloud infrastructure. Participate in product and vendor selection processes, contributing to the implementation and integration of new technologies, with a strong emphasis on cloud security solutions. Experience/ Skills Required: Minimum 5 years of experience in information security and auditing, with a strong background in cloud security, and the banking and IT industries. Proven experience in performing IT and cloud security audits, validating ITGC and cloud application controls, and maintaining audit documentation. Hands-on experience with vulnerability management, risk management, physical security, identity & access management, encryption, secure development, incident management, security infrastructure, and security policy for both on-premises and cloud environments. Expertise in third-party risk management, regulatory compliance, and managing IT audit findings in both traditional and cloud-based contexts. Strong analytical and problem-solving skills. Excellent communication and documentation skills. Ability to manage multiple projects and meet deadlines. Strong understanding of IT, cloud security, and cybersecurity frameworks and standards. Proficiency in using various security assessment tools and technologies, particularly those related to cloud environments. Strong analytical and problem-solving skills. Excellent communication and documentation skills. Ability to manage multiple projects and meet deadlines. Strong understanding of IT, cloud security, and cybersecurity frameworks and standards. Proficiency in using various security assessment tools and technologies, particularly those related to cloud environments. Qualifications & Certification: Bachelor's / Master s degree in Information Technology, Cyber Security, or a related field. ISO 27001/CNSS/CCNA/CISA/CISM/CISSP Preferred Detailed knowledge of security tools, PCI-DSS, general ITGC controls, compliance testing, cloud risk assessment, GRC, OWASP, MITRE ATT&CK, change management, and policies and procedures. Proficiency in various security and cloud technologies including AWS, Azure, Google Cloud Platform, Palo Alto, Fortinet & Checkpoint Firewalls, SOAR (Cortex), Force scout Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!
Posted 15 hours ago
12.0 - 15.0 years
14 - 17 Lacs
Noida
Work from Office
Job Summary: We are seeking an experienced and highly analytical professional to join our Internal Audit team. This role is critical in providing independent assurance, enhancing the control environment, and leveraging data analytics to identify anomalies, control gaps, and potential fraud risks. The ideal candidate will have a strong background in internal audit, forensic investigations, and data analytics with extensive exposure to fintech or large service-based organizations. Key Responsibilities: Lead and execute risk-based internal audits, including operational, financial, and compliance reviews. Design and implement data analytics frameworks and continuous auditing techniques to enhance audit efficiency and coverage. Conduct forensic reviews and investigations into suspected fraud, misconduct, or control failures. Collaborate with cross-functional teams to understand key business processes and identify risks and controls. Develop automated dashboards and data-driven tools to monitor key risk indicators and red flags. Report audit findings to senior management and stakeholders with actionable recommendations. Oversee documentation of working papers, audit procedures, and evidence in line with professional standards. Mentor junior audit staff and build analytics capability within the team. Liaise with external auditors, regulators (as needed) on investigations or audits. Monitor regulatory and industry developments to ensure audit approaches are up to date. Required Qualifications ; Skills: Chartered Accountant (CA), Certified Internal Auditor (CIA), or Certified Fraud Examiner (CFE) preferred. 12-15 years of relevant experience in internal audit, forensic investigations, or risk advisory in a fintech, BFSI, or large service industry setup. Strong command of data analytics tools (e.g., SQL, ACL, IDEA, Power BI, Python, R). Proficient in audit management systems and GRC platforms. Exceptional analytical, investigative, and report-writing skills. High ethical standards, sound judgment, and the ability to handle confidential information with discretion. Excellent communication and stakeholder management abilities. Preferred Attributes: Exposure to digital lending, payments, or financial services platforms. Experience in automating audit processes and developing audit analytics strategy. Managing multiple project and execution at a very faster speed. Go to person for any audit / review SME skills Hustler and managing end to end projects with minimal handholding.
Posted 15 hours ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Task and responsibilities: Drive security innovationImplement, enhance, and continuously improve cybersecurity across Siemens Healthineers. Assess & adviseEvaluate the security capabilities of internal applications, consult stakeholders on residual risks, and propose mitigation strategies. Align security standardsWork closely with teams across Infrastructure, Cybersecurity Operations, and Governance to ensure compliance with best practices. Embed security-by-designContribute to application and infrastructure projects, defining security models and promoting proactive security measures. Stay ahead of threatsMonitor cybersecurity trends and market developments to enhance security posture. Qualifications: You have at least 2 years of experience within a Cybersecurity function or worked predominately on Cybersecurity related topics in an operational function. You have subject matter expertise of application security best practices and implementation (e.g., security protocols, cryptography, authentication, authorization, hardening of operating systems, databases). You have experience determining security requirements by evaluating business strategies and requirements following a risk-based approach, and describe associated data flows and security controls needed, interacting with different stakeholders to explain and enforce security measures. Additionally You are analytical, work methodically and autonomously. You work or have been working in global distributed teams. You are a quick learner and have the attitude to get into new technologies and architectures.
Posted 15 hours ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Hello Visionary! We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you’d make a great addition to our vibrant team. We are looking for Sr. SAP S4 HANA Security & Authorization Specialist . Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environmentWhat is the user story based onImplementation means – trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange – discussions with colleagues from all over the world. Join our Digitalization Technology and Services (DTS) team based in Bangalore. You’ll make a difference by: Designing, implementing, and maintaining security and authorization concepts in our SAP S4 HANA environment, with additional expertise in SAP BTP security being a plus. Job / Skills: Key Responsibilities: Design, implement and maintain role-based access control (RBAC) concepts in SAP S4 HANA Develop and maintain authorization concepts aligned with business requirements and compliance standards Create and maintain custom roles and authorization objects Perform security audits and access reviews Troubleshoot authorization-related issues Provide documentation for authorization concepts and role designs Support SAP security implementations and upgrade projects Collaborate with business process owners for role design and access management Handle user access management and periodic access reviews BTP-Related Responsibilities: Design and implement authorization concepts for SAP BTP applications Configure and maintain Identity Authentication Service (IAS) and Identity Provisioning Service (IPS) Manage role collections and role templates in BTP environment Implementation of single sign-on (SSO) solutions Integration of authorization concepts between S4 HANA and BTP Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in SAP Security and Authorization Strong expertise in SAP S4 HANA security and authorization concepts In-depth knowledge of GRC Access Control Experience with User Access Management and Role Design Proficiency in authorization trace analysis and troubleshooting Understanding of security audit logs and their implementation Knowledge of SAP security best practices and industry standards Preferred Qualifications: Experience with SAP BTP security and authorization concepts Knowledge of Identity and Access Management (IAM) principles Familiarity with cloud security concepts SAP security certifications Experience with SAP Fiori security Knowledge of ABAP security Understanding of OAuth, SAML, and other authentication protocols Technical Skills: SAP S4 HANA Security SU01, PFCG, SU24 GRC Access Control Authorization Objects and Profiles SAP BTP Security (preferred) Identity Authentication Service (preferred) ABAP Security SAP Fiori Security Create a better #TomorrowWithUs! This role is in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow. At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens herewww.siemens.com/careers/digitalminds
Posted 15 hours ago
15.0 - 25.0 years
17 Lacs
Gurugram
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Solution Development Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time educationAs a Security Solution Architect (SA), candidate would be primarily responsible for solution architecture/presales effort on medium to large complexity or owns multiple components of large complex deals. Lead or work as Lead Solution Architect on complex deals. Independently and with little oversight can come up with the solution. Conduct the solution reviews with SMEs and the delivery approver. Attend calls with the client team to understand the requirement to bring value and differentiated solution. Roles & Responsibilities:Able to participate in requirements gathering, gathering data requirements, and assisting in the reconciliation of technical requirements.Prepare end to end solution including effort estimation & costing.Involved in preparing the client proposal & response. Develop statement of workPerforms reviews with the delivery leadership.Participation in the client Orals or presentations.Leads negotiations or develop business terms & conditions.Has led solution development for multiple deal types.Work with delivery leads for the approval of solution/efforts.Bring out technical differentiators and value in the solution.Active ownership or accountability in delivering the solution within the specified time frame.Should be good to work as individual contributor and good team player. When assigned responsibilities to lead the team, candidate should show leadership qualities to manage the team and get the work done. Professional & Technical Skills: Candidate must have been a Presales experience with maximum coverage around following GRC or Privacy or Strategy domains. Skill around domains like Risk & Compliance Advisory and Operation, Compliance Management, Security Strategy Frameworks, Risk and Compliance Strategic Advisory, Cyber Security Assessments, Security Architecture Advisory, NIST CSF, Data Privacy, Third Party Risk Assessment ISO 27001, SOX, GDPR, Risk Assessment Services and GRC automation platforms like Archer, ServiceNowInterpret customer needs and design appropriate GRC, eGRC, Cyber Security Strategy, Data Privacy Management solutions, experience in developing value-based customer proposal closely working with delivery and sales teams.Hands on delivery experience across these domains would be added advantage to utilize the experience while solutioning.Maintain current knowledge of applicable Risk and Data Privacy requirements and accreditation standards, and monitor changes in technology impacting privacy, risk, and compliance posture.Knowledge of leveraging innovation, automation, Gen Ai in GRC solutioning Work with delivery and capability team keep abreast with latest assets, offerings, solution accelerators to bring in value adds while solutioning.Overall knowledge of GRC, TPRM, Data Privacy tool stackPre-Sales knowledge on Non GRC Security domains will be an added advantage to work in cross functional deals.Flexibility on need basis in line with the nature the nature of SA Strong verbal and written communication are a must to be able to document and present complex topics and solutions.Strong interpersonal and problem-solving skillsStay informed about new products, services, technologies, and other information as required to deliver effective solutionsCISSP, CISM, CISA, CGRC Cloud Security knowledge and certification AWS, AzureISO 27k1, 22301, Privacy, Archer, ServiceNow GRC certifications Additional Information:Minimum 15- year full time educationThe candidate should have minimum 15 years of experience This position is based at our Gurugram office. Qualification 15 years full time education
Posted 16 hours ago
12.0 - 15.0 years
14 Lacs
Bengaluru
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Solution Development Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationAs a Security Solution Architect (SA), candidate would be primarily responsible for solution architecture/presales effort on medium to large complexity or owns multiple components of large complex deals. Lead or work as Lead Solution Architect on complex deals. Independently and with little oversight can come up with the solution. Conduct the solution reviews with SMEs and the delivery approver. Attend calls with the client team to understand the requirement to bring value and differentiated solution. Roles & Responsibilities:Able to participate in requirements gathering, gathering data requirements, and assisting in the reconciliation of technical requirements.Prepare end to end solution including effort estimation & costing.Involved in preparing the client proposal & response. Develop statement of workPerforms reviews with the delivery leadership.Participation in the client Orals or presentations.Leads negotiations or develop business terms & conditions.Has led solution development for multiple deal types.Work with delivery leads for the approval of solution/efforts.Bring out technical differentiators and value in the solution.Active ownership or accountability in delivering the solution within the specified time frame.Should be good to work as individual contributor and good team player. When assigned responsibilities to lead the team, candidate should show leadership qualities to manage the team and get the work done. Professional & Technical Skills: Candidate must have been a Presales experience with maximum coverage around following GRC or Privacy or Strategy domains. Skill around domains like Risk & Compliance Advisory and Operation, Compliance Management, Security Strategy Frameworks, Risk and Compliance Strategic Advisory, Cyber Security Assessments, Security Architecture Advisory, NIST CSF, Data Privacy, Third Party Risk Assessment ISO 27001, SOX, GDPR, Risk Assessment Services and GRC automation platforms like Archer, ServiceNowInterpret customer needs and design appropriate GRC, eGRC, Cyber Security Strategy, & Data Privacy Management solutions, experience in developing value based customer proposal closely working with delivery and sales teams.Hands on delivery experience across these domains would be added advantage to utilize the experience while solutioning.Maintain current knowledge of applicable Risk and Data Privacy requirements and accreditation standards, and monitor changes in technology impacting privacy, risk, and compliance posture.Knowledge of leveraging innovation, automation, Gen Ai in GRC solutioning Work with delivery and capability team keep abreast with latest assets, offerings, solution accelerators to bring in value adds while solutioning.Overall knowledge of GRC, TPRM, Data Privacy tool stackPre-Sales knowledge on Non GRC Security domains will be an added advantage to work in cross functional deals.Flexibility on need basis in line with the nature the nature of SA Strong verbal and written communication are a must to be able to document and present complex topics and solutions.Strong interpersonal and problem-solving skillsStay informed about new products, services, technologies, and other information as required to deliver effective solutionsCISSP, CISM, CISA, CGRC Cloud Security knowledge and certification AWS, AzureISO 27k1, 22301, Privacy, Archer, ServiceNow GRC certifications Additional Information:Minimum 15 -year full time educationThe candidate should have minimum 12 years of experience This position is based at our Bengaluru office. Qualification 15 years full time education
Posted 16 hours ago
10.0 - 15.0 years
12 - 17 Lacs
Pune
Work from Office
Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building
Posted 16 hours ago
6.0 - 11.0 years
8 - 14 Lacs
Bengaluru
Work from Office
Role is SAP subject matter expert/architect role for Security. Key responsibilities will involve working with Business Stakeholders, understanding requirements, translating user requirements into SAP IT scope, assessing impact on application & connected systems, estimating high level schedule and efforts to implement solution and ensure successful technical delivery Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Candidate must have min. 6-12 years of solid SAP Security Implementation experience with focus on Role authorizations. Solid implementation and hands-on experience in ECC 6.0 role build. Experience in working with stakeholders and leading SAP security projects. Sound understanding of SOD - segregation of duties. Support technical requirement gathering, develop prototypes/PoCs/recommend solutions with limited information from the business, delivery quality technical specifications and documentation Preferred technical and professional experience SOX/GRC Control experience
Posted 16 hours ago
5.0 - 10.0 years
7 - 14 Lacs
Kolkata
Work from Office
As a senior SAP Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include Strategic SAP Solution FocusWorking across technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Comprehensive Solution DeliveryInvolvement in strategy development and solution implementation, leveraging your knowledge of SAP and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall 5 - 12 years of relevant experience in SAP BODS/BOIS/SDI/SDQ and 3+ Years of SAP functional experience specializing in design and configuration of SAP BODS/HANA SDI modules. Experience in gathering business requirements and Should be able to create requirement specifications based on Architecture/Design/Detailing of Processes. Should be able to prepare mapping sheet combining his/her Functional and technical expertise. All BODS Consultant should primarily have Data migration experience from Different Legacy Systems to SAP or Non SAP systems. Data Migration experience from SAP ECC to S/4HANA using Migration Cockpit or any other methods. In addition to Data Migration experience, Consultant should have experience or Strong knowledge on BOIS( BO Information Steward) for data Profiling or Data Governance Preferred technical and professional experience Having BODS Admin experience/Knowledge. Having working or strong Knowledge of SAP DATA HUB. Experience/Strong knowledge of HANA SDI (Smart data Integration) to use this as an ETL and should be able to develop flow graphs to Validate/Transform data. Consultant should Develop Workflows, Data flows based on the specifications using various stages in BODS
Posted 16 hours ago
5.0 - 10.0 years
7 - 14 Lacs
Hyderabad
Work from Office
As a senior SAP Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include: Strategic SAP Solution FocusWorking across technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Comprehensive Solution DeliveryInvolvement in strategy development and solution implementation, leveraging your knowledge of SAP and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall, 5 - 12 years of relevant experience in SAP BODS/BOIS/SDI/SDQ and 3+ Years of SAP functional experience specializing in design and configuration of SAP BODS/HANA SDI modules. Experience in gathering business requirements and Should be able to create requirement specifications based on Architecture/Design/Detailing of Processes. Should be able to prepare mapping sheet combining his/her Functional and technical expertise. All BODS Consultant should primarily have Data migration experience from Different Legacy Systems to SAP or Non-SAP systems. Data Migration experience from SAP ECC to S/4HANA using Migration Cockpit or any other methods. In addition to Data Migration experience, Consultant should have experience or Strong knowledge on BOIS(BO Information Steward) for data Profiling or Data Governance Preferred technical and professional experience Having BODS Admin experience/Knowledge. Having working or strong Knowledge of SAP DATA HUB. Experience/Strong knowledge of HANA SDI (Smart data Integration) to use this as an ETL and should be able to develop flow graphs to Validate/Transform data. Consultant should Develop Workflows, Data flows based on the specifications using various stages in BODS
Posted 16 hours ago
5.0 - 10.0 years
7 - 14 Lacs
Bengaluru
Work from Office
As a senior SAP Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include: Strategic SAP Solution FocusWorking across technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Comprehensive Solution DeliveryInvolvement in strategy development and solution implementation, leveraging your knowledge of SAP and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall 5 - 12 years of relevant experience in SAP BODS/BOIS/SDI/SDQ and 3+ Years of SAP functional experience specializing in design and configuration of SAP BODS/HANA SDI modules. Experience in gathering business requirements and Should be able to create requirement specifications based on Architecture/Design/Detailing of Processes. Should be able to prepare mapping sheet combining his/her Functional and technical expertise. All BODS Consultant should primarily have Data migration experience from Different Legacy Systems to SAP or Non SAP systems. Data Migration experience from SAP ECC to S/4HANA using Migration Cockpit or any other methods. In addition to Data Migration experience, Consultant should have experience or Strong knowledge on BOIS( BO Information Steward) for data Profiling or Data Governance Preferred technical and professional experience Having BODS Admin experience/Knowledge. Having working or strong Knowledge of SAP DATA HUB. Experience/Strong knowledge of HANA SDI (Smart data Integration) to use this as an ETL and should be able to develop flow graphs to Validate/Transform data. Consultant should Develop Workflows, Data flows based on the specifications using various stages in BODS
Posted 16 hours ago
2.0 - 4.0 years
4 - 6 Lacs
Gurugram
Work from Office
Role is SAP subject matter expert/architect role for Security. Key responsibilities will involve working with Business Stakeholders, understanding requirements, translating user requirements into SAP IT scope, assessing impact on application & connected systems, estimating high level schedule and efforts to implement solution and ensure successful technical delivery Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Candidate must have min. 2-4 years of solid SAP Security Implementation experience with focus on Role authorizations. Solid implementation and hands-on experience in ECC 6.0 role build. Experience in working with stakeholders and leading SAP security projects. Sound understanding of SOD - segregation of duties. Support technical requirement gathering, develop prototypes/PoCs/recommend solutions with limited information from the business, delivery quality technical specifications and documentation Preferred technical and professional experience SOX/GRC Control experience
Posted 16 hours ago
3.0 - 6.0 years
15 - 19 Lacs
Pune
Work from Office
Key Responsibilities: Project Planning and Execution: Develop and manage project plans, timelines, budgets, and resources for Archer GRC implementations or enhancements. Identify and manage project risks and issues, ensuring timely mitigation. Track project progress and ensure projects are delivered on time and within budget. GRC Solution Design and Implementation: Design and implement Archer GRC solutions to meet specific business requirements. Configure Archer applications, workflows, and reports. Integrate Archer with other systems and applications. Stakeholder Management: Collaborate with stakeholders to gather requirements and manage expectations. Provide training and support to end-users on the Archer platform. Communicate project status and progress to stakeholders. Technical Expertise: Possess in-depth knowledge of Archer GRC platform and its functionalities. Troubleshoot and resolve technical issues related to Archer. Stay up-to-date with the latest Archer releases and best practices. GRC Domain Knowledge: Understand GRC concepts, frameworks, and methodologies. Be familiar with industry regulations and compliance requirements. Apply GRC principles to design and implement solutions.
Posted 3 days ago
3.0 - 8.0 years
5 - 10 Lacs
Navi Mumbai, Mahape
Work from Office
Eviden, part of the Atos Group, with an annual revenue of circa " 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. RoleGRC Consultant Location: Bangalore (JP Nagar), Navi Mumbai (Mahape) Experience: 3+ years Highest Qualification: Any Full Time Graduate Note: Hands on experience in ISO 27001 Implementation is mandatory for this role Experienced in managing cyber security services like Cyber Risk & Compliance consulting. Experience in setting up end to end Cyber Security frameworks, Compliance Standard implementation, including knowledge in testing (VAPT, Web & mobiles appsec, secure code review) Should be adept at conducting gap analysis, risk assessments, Impact assessments, governance and strategy development, Have worked with organizations to develop and implement various industry security standards like, IS0 27001, ISO 20000, PCI DSS, SOC2, GDPR, Privacy standards etc... Should be able to understand and explain technical vulnerabilities Basic knowledge on Active directory, firewalls, SCCM, MacAfee security products, DLP, Secure coding practices and product security Specific Duties and Responsibilities Include: To manage cyber security projects across EMEA region for cyber security services like Cyber security testing & cyber consulting Maintaining margins Business development like having presales discussions with various teams Assist in Business development of various security standards Must Have Skills: Excellent communication and presentation skills. Able to effectively interact with various clients/sales teams and manage clients Good to have Skills / CertificationISO27001:2013 Lead Auditor CISSP, CISA, CISM, ISO22301, OSCP, CEH, SANS, Cloud certifications, Privacy certifications like CIPP/E, CIPM Qualification: BE/ BTech, MCA, MBA with specialization in Information Security
Posted 4 days ago
5.0 - 10.0 years
12 - 17 Lacs
Gurugram
Work from Office
Project description This is a high-visibility opportunity for experienced Functional Business Analysts to work on transformation programs in the Corporate & Institutional Banking (C&IB) domain. The project is centered around enhancing client onboarding processes, strengthening credit and risk evaluation systems, and improving compliance with regulatory requirements, including AML and KYC. The initiative operates in a dynamic Agile environment and involves cross-functional collaboration between business, risk, operations, and technology teams. Responsibilities Work closely with business stakeholders to understand, document, and prioritize requirements. Conduct detailed analysis of current-state processes for client onboarding, credit scoring, lending workflows, and compliance. Define and document user stories, functional specifications, process flows, and data mappings. Support the product owner with backlog refinement, sprint planning, and prioritization. Facilitate workshops and walkthroughs with subject matter experts. Ensure alignment between business requirements and technical deliverables. Assist with UAT planning, test case development, and defect triaging. Maintain strong communication with project managers, developers, testers, and stakeholders throughout the SDLC. Skills Must have 5+ years of experience as a Functional Business Analyst in the banking or financial services domain. Proven domain expertise in the following: C&IB Client Onboarding Credit and Risk Scoring Lending Processes AML (Anti-Money Laundering) KYC Strong verbal and written communication skills in English. Ability to create structured and well-documented artefacts (resumes will be reviewed for documentation quality). Experience working in Agile delivery models (Scrum, SAFe). Familiarity with tools like JIRA, Confluence, and MS Office Suite. Nice to have Exposure to regulatory change or transformation programs. Knowledge of GRC platforms or tools (e.g., Archer, ServiceNow GRC). Prior experience in data analysis or data mapping activities. Familiarity with integration patterns between front-office and back-office systems. Awareness of global banking regulations and compliance frameworks. Other Languages EnglishB2 Upper Intermediate Seniority Senior
Posted 4 days ago
5.0 - 10.0 years
10 - 14 Lacs
Ahmedabad
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Governance Risk and Compliance (SAP GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Governance Risk and Compliance (SAP GRC)- Strong understanding of SAP security concepts- Experience in implementing SAP GRC solutions- Knowledge of SAP authorization concepts- Hands-on experience in SAP security administration Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Governance Risk and Compliance (SAP GRC)- This position is based at our Noida office- A 15 years full-time education is required Qualification 15 years full time education
Posted 4 days ago
15.0 - 20.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : OpenText ECM Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by delivering high-quality applications that enhance operational efficiency and user experience. Roles & Responsibilities:1, Should work on Opentext Archive server and its components like Windows Viewer, Web Viewer, Document Pipeline, Enterprise scan solution and cache server2, Should work on SAP document archiving configuration3, Connect with business and gather the requirements4, Propose solutions based on requirement5, Update the documentation and follow the Roche process which includes different tools like Service now tool, HP-ALM tool, CHARM tool and google share drives.6, Coordinate between Business and other functional teams should be able to drive the things independently7, Communicates project status to all stakeholders Professional & Technical Skills: 1 Should have experience in SAP Data archiving, Printlist archiving and monitoring2 Lead and coordinate configuration and implementation of archiving objects within the project scope according to signed off user requirements.3 Customizing knowledge of new content repository in Admin client and volume creation in OS.4 Opentext archive server monitoring through admin client Additional Information:- The candidate should have minimum 5 years of experience in OpenText ECM Tools.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 4 days ago
3.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Aras Innovator Customization Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring the smooth functioning of applications and meeting the needs of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Develop and customize applications based on business requirements.- Collaborate with team members to ensure seamless integration of applications.- Troubleshoot and resolve application issues in a timely manner.- Stay updated on industry trends and best practices in application development.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Aras Innovator Customization.- Strong understanding of software development lifecycle.- Experience in designing and implementing scalable applications.- Knowledge of database management systems.- Familiarity with Agile methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Aras Innovator Customization.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 4 days ago
7.0 - 12.0 years
13 - 17 Lacs
Gurugram
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Security Architecture DesignMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. You will document the implementation of the cloud security controls and transition to cloud security-managed operations. Showcasing creativity and expertise in cloud security solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and implement security architecture solutions.- Conduct risk assessments and provide recommendations for security enhancements.- Lead security governance initiatives and ensure compliance with industry standards.- Stay updated on the latest security trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Strong understanding of security architecture design.- Experience in defining and implementing cloud security frameworks.- Knowledge of security controls and compliance requirements.- Hands-on experience in transitioning to cloud security-managed operations. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 4 days ago
15.0 - 20.0 years
13 - 17 Lacs
Nagpur
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Security Architecture DesignMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. You will document the implementation of the cloud security controls and transition to cloud security-managed operations. Your typical day will involve designing and implementing security solutions, collaborating with cross-functional teams, and ensuring compliance with governance and risk management standards. Roles & Responsibilities:- Expected to be an SME in ServiceNow Governance, Risk, and Compliance (GRC)- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring adherence to security standards- Engage with multiple teams and contribute to key decisions- Expected to provide solutions to problems that apply across multiple teams- Design and implement security solutions to protect cloud infrastructure- Collaborate with cross-functional teams to ensure security requirements are met- Ensure compliance with governance and risk management standards Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC)- Strong understanding of cloud security architecture and design principles- Experience with implementing security controls in cloud environments- Knowledge of industry best practices for cloud security- Experience with security assessment and risk management- Good To Have Skills: Experience with Security Architecture Design- Recommendation:Familiarity with other security frameworks and standards Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow Governance, Risk, and Compliance (GRC)- This position is based at our Pune office- A 15 years full time education is required Qualification 15 years full time education
Posted 4 days ago
7.0 - 12.0 years
13 - 17 Lacs
Chennai
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Security Architecture DesignMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. You will document the implementation of the cloud security controls and transition to cloud security-managed operations. Your typical day will involve designing and implementing security solutions, collaborating with cross-functional teams, and ensuring compliance with governance and risk management policies. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and implement security solutions to protect the organization's cloud infrastructure.- Collaborate with cross-functional teams to ensure the security architecture meets business requirements.- Ensure compliance with governance and risk management policies.- Stay updated with the latest security trends and technologies to recommend improvements and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Good To Have Skills: Experience with Security Architecture Design.- Strong understanding of cloud security frameworks and best practices.- Experience in designing and implementing security controls for cloud environments.- Knowledge of industry standards and regulations related to cloud security.- Familiarity with security assessment and auditing processes.- Excellent problem-solving and analytical skills.- Strong communication and collaboration abilities. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 4 days ago
5.0 - 10.0 years
13 - 17 Lacs
Noida
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : BTECH Summary :As a Security Architect, you will be responsible for defining the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve documenting the implementation of the cloud security controls and transitioning to cloud security-managed operations using ServiceNow Governance Risk and Compliance (GRC) as the primary skill. Roles & Responsibilities:- Lead the development and implementation of the cloud security framework and architecture using ServiceNow Governance Risk and Compliance (GRC) as the primary skill.- Ensure that the cloud security framework and architecture meet the business requirements and performance goals.- Document the implementation of the cloud security controls and transition to cloud security-managed operations.- Collaborate with cross-functional teams to ensure that the cloud security framework and architecture are aligned with the overall security strategy.- Stay updated with the latest advancements in security architecture design and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow Governance Risk and Compliance (GRC).- Good To Have Skills: Security Architecture Design.- Strong understanding of cloud security framework and architecture.- Experience in documenting the implementation of cloud security controls and transitioning to cloud security-managed operations.- Solid grasp of security strategy and cross-functional collaboration. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Governance Risk and Compliance (GRC).- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful security solutions.- This position is based at our Gurugram office. Qualification BTECH
Posted 4 days ago
5.0 - 10.0 years
13 - 17 Lacs
Pune
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : RSA Archer Platform Administration Good to have skills : Governance Risk & Compliance (GRC) Platform OperationsMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in computer science, IT, information systems management or equivalent area Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. You will also document the implementation of the cloud security controls and transition to cloud security-managed operations. Your typical day will involve designing and implementing security solutions, collaborating with cross-functional teams, and ensuring the integrity and confidentiality of data. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and implement security solutions to protect the organization's cloud infrastructure.- Collaborate with cross-functional teams to ensure the integrity and confidentiality of data.- Develop and maintain security policies, standards, and procedures.- Conduct risk assessments and vulnerability scans to identify potential security threats.- Stay up-to-date with the latest security trends and technologies.- Train and educate employees on security best practices.- Monitor and respond to security incidents and breaches.- Perform regular security audits and assessments.- Ensure compliance with industry regulations and standards.- Implement and manage security controls and technologies.- Conduct security awareness programs for employees.- Assist in incident response and recovery efforts.- Participate in security incident investigations.- Contribute to the development and improvement of security policies and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in RSA Archer Platform Administration.- Good To Have Skills: Experience with Governance Risk & Compliance (GRC) Platform Operations.- Strong understanding of cloud security frameworks and architectures.- Experience in documenting and implementing cloud security controls.- Knowledge of security best practices and industry standards.- Familiarity with risk assessment methodologies and vulnerability management.- Ability to analyze and interpret security logs and events.- Excellent problem-solving and decision-making skills. Additional Information:- The candidate should have a minimum of 5 years of experience in RSA Archer Platform Administration.- This position is based at our Kolkata office.- A Bachelor's degree in computer science, IT, information systems management or equivalent area is required. Qualification Bachelors degree in computer science, IT, information systems management or equivalent area
Posted 4 days ago
8.0 - 10.0 years
10 - 12 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Consulting.
Posted 6 days ago
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