1620 Cmdb Jobs

As a Project Lead-Cloud & Infra Engg at BIRLASOFT OFFICE in NOIDA, INDIA, your primary responsibility will be to lead technical development in ServiceNow based on customer requirements. Your key responsibilities include: - Understanding customer business needs and translating them into technical solutions on the ServiceNow platform - Designing solutions on ServiceNow according to customer needs - Providing scope, effort estimates, and suggesting development methodology for ServiceNow solutions - Creating user stories or work breakdown structures for the technical team - Working on ITSM, HRSD, and Portal development and design - Tracking work items and reporting progress to stakeholders - Handling escalations from the team and project stakeholders - Conducting requirement gathering for ServiceNow implementation - Designing Technical Design Documents and Training Documents - Conducting Technical Reviews and End User Trainings - Configuring IT Service Management components such as Incident Management, Problem Management, Change Management, Release Management, Service Request, Service Portal, Service Catalog, Asset, and User set up - Developing in ServiceNow using REST/SOAP Web services, JavaScript, etc. - Configuring CMDB, Asset Management, and Orchestrations for Software Distribution - Setting up ServiceNow IT Business Management components like Project, Portfolio, Demand, Resource, and Finance - Designing ServiceNow Reports and setting up Performance Analytics - Creating custom processes, 3rd party integrations, and custom applications - Demonstrating awareness of Best Practices in ServiceNow implementation - Leading and managing a global team - Project management and understanding contracts to lead project delivery - Coordinating with stakeholders to deliver projects on time, within scope and budget - Problem solving and troubleshooting with mature judgment - Communication skills in English to effectively communicate with team members and customers - Knowledge of ServiceNow upgrade, cloning, and working with ServiceNow HI support team - Setting up ServiceNow integrations such as LDAP/SSO, Email, Chat, etc. - Implementing Domain separation - Data segregation Certifications required: - ServiceNow Implementation Certified in ITSM, HRSD, CAD Please note that the above description is for the role of Project Lead-Cloud & Infra Engg at BIRLASOFT OFFICE in NOIDA, INDIA.,

HI All, ## Hiring Hiring We are hiring for Configuration Manager role with one of our product-based client - Permanent hiring Skills: CMDB,Discovery,Mid Server Exp: 2 to 7 Yrs CTC: Exp*2.5 NP: 0 to 30 Days Location: Hyderabad (Only local candidates) If your interested or References please share to suvi.ck@hirexa.com

Role Overview: As a Contract and Vendor Management Specialist, you will be responsible for planning, tracking, and updating the contract inventory pipeline. You will assist with due diligence risk assessments, work with contract owners on Rfx preparation, and understand the vendor landscape and their capabilities. Your role will also involve contract approvals, administration, and ensuring vendor performance according to SLAs and other metrics. Additionally, you will be involved in reporting, analysis, invoicing, purchase orders, and network-related tasks. Key Responsibilities: - Plan and track contract inventory pipeline for renewals - Assist with due diligence risk assessments - Work with contract owners on Rfx preparation - Assist in contract approvals and administration - Initiate and track purchase orders - Ensure vendor performance according to SLAs and other metrics - Generate reports and provide contract pipeline updates - Partner with Finance to budget and capture contract spend - Create and track PO requisitions - Manage networking technology-related tasks - Handle telecommunications/network OEM suppliers - Manage product-related experiences such as Cisco products and MPLS - Conduct network risk assessments follow-ups with internal departments - Understand the end-to-end process flow of requests Qualifications Required: - Strong attention to detail - Ability to work in ambiguous situations and drive KPIs - Work effectively with cross-functional teams - Deadline-driven with excellent communication and presentation skills - Knowledge of SharePoint automation is advantageous - Strong multitasking abilities (Note: Any additional details of the company were not present in the provided job description),

Job Description: Servicenow FSM Please find the below JD : Job Summary: We are seeking a skilled and motivated ServiceNow Field Service Management (FSM) Technical Consultant to join our growing ServiceNow practice. The ideal candidate will have 6+ years of hands-on experience in implementing and customizing ServiceNow FSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage. Key Responsibilities: • Implement and configure the ServiceNow Field Service Management (FSM) module according to business requirements • Collaborate with business analysts and clients to translate business requirements into technical solutions • Develop custom applications and enhancements using JavaScript , Flow Designer , and ServiceNow Studio • Integrate FSM with other ServiceNow modules (like ITSM, CSM) and third-party systems • Develop and maintain business rules, UI policies, client scripts, workflows , and scheduled jobs • Participate in technical design reviews, solution demos, and agile sprint planning • Perform unit testing and support UAT for all new development and enhancements • Troubleshoot and resolve technical issues within the FSM application • Follow coding best practices and maintain documentation for all configurations and customizations • Stay up-to-date with the latest FSM features and ServiceNow releases Required Skills & Qualifications: Minimum 4+ years of hands-on experience with ServiceNow platform , especially in FSM implementation Strong understanding of ServiceNow architecture, scripting (JavaScript), and platform configuration • Experience with REST/SOAP integrations and external data sources • Good knowledge of CMDB , SLAs , and ServiceNow reporting & dashboards • Exposure to Agile/Scrum methodologies • Excellent analytical and problem-solving skills • Strong communication and interpersonal skills Preferred Certifications: • CSA Certified System Administrator (mandatory or in-progress preferred) • CAD – Certified Application Developer (added advantage) • Implementation certification is a must on FSM Please don't hesitate to ask if you need to clarify any.Looking forward to your confirmation and documents at the earliest!

Expected start date tentative Immediate Mandatory Skill - Service now and Tablue. Key Responsibilities: Develop, maintain, and enhance standard and custom reports within ServiceNow, including Performance Analytics and dashboards. Build SQL queries and scripts to extract, manipulate, and analyze data from multiple sources, including ServiceNow and external systems. Design and publish Tableau dashboards that visualize trends, KPIs, and operational performance for stakeholders at various levels. Work with stakeholders to gather reporting requirements and align deliverables with business objectives. Ensure data quality, accuracy, and consistency in all reporting artifacts. Monitor performance of dashboards and reports, making necessary improvements to ensure optimal performance. Support regular audits, compliance tracking, and executive reporting activities. Collaborate with developers, process owners, and business analysts to align reporting strategy with process enhancements. Required Skills & Qualifications: 2+ years of experience in ServiceNow reporting (including Report Designer, Performance Analytics, Dashboards). Proficiency in SQL for querying, transforming, and analyzing data. Hands-on experience with Tableau for creating visually compelling dashboards and reports. Understanding of ITSM processes and ServiceNow data architecture. Strong analytical, troubleshooting, and problem-solving abilities. Excellent written and verbal communication skills, with the ability to clearly explain data insights to non-technical stakeholders. Ability to work both independently and collaboratively in a fast-paced environment. Mandatory Skills: ServiceNow DevOps Deployment. Experience: 3-5 Years.

ServiceNow SAM Module – design, configuration, workflows, integrations JavaScript & Glide Scripting SAM Integrations – with tools like SCCM, Flexera, BigFix, JAMF CMDB & IT Asset Management – understanding data models, reconciliation, discovery

Description: *ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business Management (ITBM) modules such as PPM (Project Portfolio Management) and Demand Management that often overlap with APM functionalities

Responsibilities: * Design, develop, and maintain ServiceNow ITOM event management solutions using CMDB, ITIL, and SolarWinds. * Collaborate with cross-functional teams on service mapping and flow design. Proficiency in JavaScript, APIs Flow Designer

Resolve Tech Solutions is looking for ServiceNOW Consultant to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

We are seeking a skilled Test Engineer with over 4 years of experience in testing various applications, with a strong focus on ServiceNow application testing . The ideal candidate should possess the following skills and expertise: Key Responsibilities: Develop and execute test scripts and test scenarios based on business requirements. Perform integration testing across modules and systems. Conduct thorough data validation to ensure data quality and accuracy. Configure and test using Automated Test Framework (ATF) in ServiceNow. Collaborate with cross-functional teams to understand requirements and ensure comprehensive test coverage. Required Skills: Hands-on experience in ServiceNow testing . Strong understanding of data validation , data quality , and data accuracy testing. Experience in integration testing . Proficiency in automation testing using Java and Selenium . Ability to understand and test across various ServiceNow modules. Preferred Skills: Familiarity with ServiceNow modules such as Incident Management (IM) , Service Request , and Configuration Management Database (CMDB) is a plus.

Job Title: ServiceNow Architect Department: IT / Enterprise Applications Reports To: IT Director / Head of Digital Transformation Location: Hyderabad, India Role Summary The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. Key Responsibilities Architecture & Design Design scalable and high-performance ServiceNow solutions tailored to business needs and growth. Application Development Develop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform. Process Automation Analyze existing business processes and implement automation to improve efficiency and reduce manual effort. Systems Integration Manage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs. Quality Assurance Ensure high-quality solution delivery through rigorous testing, performance tuning, and documentation. Leadership & Collaboration Lead development teams, mentor junior developers, and collaborate with key stakeholders across business units. Required Qualifications & Skills Education: Bachelors or Masters degree in Computer Science, Software Engineering, or a related field. Experience: 5+ years of hands-on experience in ServiceNow development and architecture. Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) preferred Technical Proficiency: Strong command of JavaScript, HTML, and CSS Experience with web servicesSOAP and REST Familiarity with Agile/Scrum development methodologies Proven ability to develop robust, reusable solutions within the ServiceNow ecosystem Soft Skills Strong problem-solving and analytical capabilities Effective leadership and team mentoring skills Excellent communication and interpersonal abilities Adaptability in fast-paced, evolving environments Stakeholder engagement and business acumen Preferred Qualifications Experience with ITSM, ITOM, HRSD, or other ServiceNow modules Exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations Experience with integration tools (e.g., MuleSoft, Dell Boomi) Key Relationships Internal: IT Operations, Business Process Owners, Development Teams, Security and Compliance Teams External: ServiceNow Partners, Third-party vendors, Consultants Role Dimensions Strategic ownership of ServiceNow architecture Lead complex development initiatives and cross-functional platform implementations Responsible for technical leadership, code quality, and architectural governance Success Measures (KPIs) Timely delivery of ServiceNow projects and enhancements User adoption and satisfaction metrics post-implementation Reduction in manual processes through automation System uptime, performance, and reliability Number of successful integrations and streamlined workflows Competency Framework Alignment Technical Expertise: Deep understanding of ServiceNow architecture, scripting, and integrations Strategic Thinking: Ability to align platform capabilities with business strategy Execution & Delivery: Ownership of end-to-end implementation and release management Leadership: Mentoring team members, driving best practices, and stakeholder alignment Continuous Improvement: Identifying opportunities for optimization and platform expansion

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous improvement initiatives to enhance service delivery and operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM).- Strong understanding of IT service management principles and best practices.- Experience with incident management and problem resolution processes.- Familiarity with change management processes and tools.- Ability to analyze system performance and identify areas for improvement. Additional Information:- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About the Role We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key Responsibilities Customize CMDB using JavaScript, workflows, and UI policies. Develop and maintain scripts for data imports, transformations & normalization. Create/manage CI relationships and perform data integrity checks. Ensure accuracy of CMDB data, including dependencies & relationships. Define and implement CMDB standards, policies, and procedures. Perform regular audits & reconciliation of CMDB data. Troubleshoot & resolve CMDB-related issues. Qualifications & Skills 5.58 years of experience with ServiceNow CMDB management & customization. Strong knowledge of ITIL processes & best practices. Hands-on experience with JavaScript, workflows, UI policies in ServiceNow. Excellent communication & cross-team collaboration skills. Strong analytical skills with a focus on accuracy and data quality. Location- Hyderabad,Pune,Noida,Bengaluru,, Gurgaon

Senior ServiceNow Developer Integration & CMDB Location: Pune / Mumbai / Bangalore / Chennai Experience Level: Senior (5+ years) About the Role: We are seeking a Senior ServiceNow Developer to join our Integration Framework & CMDB team. This is a highly technical role focused on building and enhancing ServiceNow solutions for complex enterprise needs, including third-party integrations , CMDB management , and custom application enhancements . The ideal candidate will have deep hands-on experience in REST API development , authentication mechanisms , ServiceNow scripting , and managing critical production issues. If you thrive in a fast-paced environment and have a passion for building robust, scalable ServiceNow solutions, we want to hear from you. Key Responsibilities: Design, develop, and maintain ServiceNow integrations with third-party systems (both inbound and outbound ). Create and manage REST integrations , including Outbound REST Messages and Scripted REST APIs . Configure and maintain Access Control Lists (ACLs) to secure data access across modules. Develop and maintain solutions related to the CMDB : discovery, reconciliation, and relationship mapping. Work on technical components like: Workflows & Flow Designer, Script Actions, Business Rules, UI Policies, Client Scripts, and Scheduled Jobs, Transform Maps, Field Map Scripts, and Data Transformations Support and enhance custom applications , including legacy and modern modules. Provide L3/L4 support for complex production issues , including platform-wide incidents and module-specific problems. Required Skills & Experience: 5+ years of ServiceNow development experience in large-scale enterprise environments. Strong expertise in ServiceNow Integration Hub , REST APIs, and scripting (JavaScript, Glide APIs). Solid understanding of ServiceNow CMDB structure, population methods, and data governance. Proficient in platform security (ACLs, roles) and SSO configurations. Experience with PPM , SAM/HAM , and procurement modules . Strong debugging and analytical skills for resolving production issues. Hands-on experience with Flow Designer , Workflows , and advanced scripting. Experience working in Agile/SCRUM environments. What You will Gain: Opportunity to work on complex, global ServiceNow implementations Collaborate with cross-functional teams including Architects, BAs, QA, and Product Owners Work on cutting-edge automation and integration use cases Grow your career in a technology-first, innovation-driven environment Regards Ramkumar Talent Acquisition - Atos 9363437874

Preferred candidate profile Immediate to 15Days or serving notice period 3-8years of experience Location: Hyderabad, Bangalore, Chennai, Pune, Kolkata, Mumbai, Delhi/NCR Role & responsibilities Description: *ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business Management (ITBM) modules such as PPM (Project Portfolio Management) and Demand Management that often overlap with APM functionalities

As a Sr Software Engineering Manager, you will be focused on guiding and managing a team of software engineers to deliver high-quality products and solutions. This involves technical oversight, team development, and strategic planning to ensure the team's success in aligning with the company's goals. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally. What You Will Do: Lead, mentor, and manage direct reports fostering a collaborative and innovative work environment Oversee the planning, execution, and delivery of software development projects, ensuring they meet quality standards, deadlines, and budget constraints Collaborate with the development teams to design, develop, and deploy solutions that enhance our platforms functionality and performance Contributes strategic vision and integrates a broad range of ideas regarding applications development Stay updated with the latest industry trends and technologies, applying this knowledge to improve our platform and the user experience of our stakeholders Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs Work closely with other functional groups and digital teams to align software development projects with business goals and customer needs. Problem-solving for complex and multi-dimensional challenges Communicate with executive leadership on matters of strategic importance Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports Minimum Requirements: Bachelors degree in computer science or related field 8+ years of IT work experience 5+ years hands-on experience in ServiceNow with good knowledge of ITSM and ITOM processes, including Request Management, Change Management, Configuration Management (CMDB), Event Management, Incident Management and Problem Management 3+ years of experience working with key business partners for business requirements gathering 2+ years of experience with scripted REST APIs Experience educating internal or external customers in best practice design Experience working in an Agile environment with focus in SCRUM methodologies. Experience in ServiceNow Administration and Production support Ability to execute a project based on our priorities, context, risks and desired outcomes Ability to work independently or with team Demonstrate strong initiative and self-starter Preferred Requirements: Certified ServiceNow System Administrator

Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM, ITOM, CSM, OMT, Custom/Scoped Applications and other business areas. Develop scripts, business rules, UI policies, script includes, and workflow.

ITOM Senior Technical Consultant NTT DATA, is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and wants to continue to learn and grow with the platform every day. As a Senior ServiceNow Technical Consultant you will have direct access to some of the most accomplished individuals within the ServiceNow ecosystem. You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades with clients of various sizes, including some of the top Enterprise companies in the world. Our commitment to learning and development give the Senior ServiceNow Technical Consultant a unique opportunity for growth with individualized roadmaps and training to help elevate you to the future you want. Why we think this position is great: Senior ServiceNow Technical Consultants work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. Primary Responsibilities: Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency Basic Qualifications: 3+ years of hands on ServiceNow experience 3+ years ITOM experience Preferred Qualifications: ServiceNow Certified System Administrator Certification ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM or SPM, WSD, GRC, IRM, HSRD, CSM, ITAM, ITSM, Service Portal (UX Deign), etc. Location - Noida,Bengaluru,Hyderabad,Pune,Chennai,Gurugram

Role & responsibilities : Servicenow Adminstrator who can perform platform admin . Knowledge on ServiceNow CMDB Discovery Work on servicenow platform activities like update set movement etc Catalog development Form enhancement Good scripting knowledge Good understanding of how integrations work. CSA certified Etc Preferred candidate profile CSA certified Strong in CMDB Location Gurgaon.

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow. Role & responsibilities ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solution. Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required. Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment. Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance. Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases. Prepare process flow and user guide, KB documents based on the needs of the projects. Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required. Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members Support business users with any functional related queries, post-delivery of the business requirements as and when needed Should understand basics of Agile Scrum methodologies Support in addressing urgent / priority incidents as part of On-call. Identify opportunities for bring in necessary new features / modules for benefit of the business Would be good, if capable of Running Agile Srum meetings in absence of scrum master Preferred candidate profile Well-versed with Server-side and Client-side scripting on the ServiceNow platforms. Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules. Worked on All type of integrations REST, SOAP that Service Now supports Good Knowledge in advanced topics like IRM, BCM, HAM, SAM Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions Service Portal Implementation experience. Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues. Good Domain knowledge in whatever been worked. Know Discovery and CMDB with CSDM Excellence in Workflow Management Performance Analytics implementation experience Good communication and analytical skills. Ability to work independently with limited supervision. Knowledge of the ITIL process is a plus.

Responsibilities: Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses in asset management database, as well as monitoring application usage, and reporting compliance of software usage Through licenses management, highlight opportunities to target unused or restricted SW for reclamation Identify Hard and Soft cost savings for the customer Analyze client contracts, In-depth Knowledge of major publishers (Microsoft, IBM, Adobe, Oracle etc) in order to establish areas of risk and Software License Compliance Position for the clients. Participate in software compliance audits and remediation efforts Having Experience in License optimization & re-harvesting. Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines Assess data accuracy and reasonableness and follow-up directly clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies Ensure quality and timely delivery of customer requirements. Other Software Asset Management duties as assigned. Requirements: 6+ years of experience in a similar role Strong Excel and Dashboard skills Experience on industry leading SAM tools. SNOW/Flexera preferred. End to End Software License Life Cycle Experience including Knowledge and experience with complex datacenter software licenses for Vendors such as Microsoft, Oracle, IBM, Adobe, etc. Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations Detail oriented, customer oriented, result delivery oriented, analytical thinking Preferences Degree in a technical field (preferred) An Industry recognized certification such as Certified Software Asset Manager (CSAM) or equivalent Experience working in a managed services environment and with virtual teams Experience with various database and spreadsheet tools SQL, Access, etc.

ServiceNow Development ITSM, ITOM, CSM, OMT, Scoped/Custom Apps JavaScript, Glide Scripting, Flow Designer, Integration Hub Service Portal Development CSS, Ajax, HTML CMDB, Discovery, Asset Management

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: ITIL - IT Hardware Asset Management . Experience: 8-10 Years .