951 Cmdb Jobs

The ideal candidate for this position should possess a minimum of 3 years of hands-on experience in design, development, and deployment on the ServiceNow platform. You should have prior experience in ServiceNow implementation within IT Service Management (ITSM) modules such as Incident, Problem, Change, CMDB, and Asset. Proficiency in CMDB, Discovery, and integration with external modules is also required. Your skills should include hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, and AJAX. Additionally, you should have experience in integrating ServiceNow with third-party tools using web services, SOAP, email, MID, etc. Previous experience in SNOW administration is crucial, along with a strong understanding of ITIL v3 processes. Preferred qualifications include ITIL Foundation v3 certification and ServiceNow Administration certification. The ability to work effectively on tight schedules, even beyond normal working hours, is essential for this role. Strong communication skills, both verbal and written, are necessary to effectively interact with clients. If you are interested in this opportunity, please send your updated CV in word format to Mr. Sanket at career@globalnestsolutions.com and sanketk@globalnestsolutions.com. Along with your CV, kindly provide details on your total experience, relevant experience, current CTC, expected CTC, availability to join (Immediate/15 Days/1 Month/2 Months/3 Months), current location, and passport status (Yes/No).,

You will be responsible for developing and supporting software by writing clean, high-quality, high-performance, and maintainable code. This includes working on applications, database integration, interfaces, and new functionality enhancements. You will need to coordinate cross-functionally to ensure that projects meet business objectives and compliance standards. Additionally, you will be supporting the testing and deployment of new products and features, as well as participating in code reviews. To qualify for this role, you should have a Bachelor's degree in Computer Science or a related field, along with at least 3 years of relevant work experience. You should have expertise in Object-Oriented Design, Database Design, and XML Schema. Experience with Agile or Scrum software development methodologies is required, and you should have the ability to multi-task, organize, and prioritize work effectively.,

You are a ServiceNow ATF Tester with 5+ years of experience, specializing in ServiceNow ATF. Your role involves testing various modules within ServiceNow such as Change, Incident, Knowledge, Problem, CMDB, and Integrations. You are responsible for keeping management updated on progress and reporting issues. In this role, you will have experience in testing Service Catalog Integration Hub and Flow Designer, as well as general integration. You should possess knowledge of workflows in ITSM modules like Incident, Change, Problem, Service Catalogue, IT Asset Management, and CMDB. Your experience includes test automation using ATF, along with designing test cases, planning tests, and developing test strategies. It is desirable for you to have knowledge of automation tools like Selenium, QTP, and ATF. You should have a good understanding of REST APIs and excellent written and verbal communication skills. Your strong knowledge and use of QA methodologies such as Agile, Waterfall, DevOps, and BDD will be beneficial in this role. You should demonstrate the ability to evaluate constraints, risks, and dependencies with an analytical mind and problem-solving aptitude. Your responsibilities also include executing testing for large and complex deliveries on ServiceNow technologies, developing functional test automation frameworks, ensuring quality in CI/CD pipelines for delivery, assessing and reviewing unit tests, and reviewing test processes and practices. You will guide and support others in building and improving team practices. Having an ISTQB Foundation Level certificate or equivalent experience is required. Your resume should highlight your certifications in ISTQB, ATF (Automated Test Framework), Change Management, Incident Management, workflows, and ITSM ServiceNow. This is a full-time contractual/temporary position with a day shift schedule that requires work at the Chennai location. If you meet the above requirements and possess the mentioned skills and certifications, please contact the employer at +91 9644789869.,

As a seasoned ServiceNow Developer with over 8 years of experience, you will be responsible for driving solutions independently and serving as a Solution Architect. You should have extensive expertise in ITSM, CMDB, and various ServiceNow products. The role offers flexibility in terms of location with options including Noida, Pune, Bengaluru, and Chennai. Your key responsibilities will include ServiceNow Development, where you will demonstrate proficiency in client and server-side JavaScript, ServiceNow APIs, and extending the ServiceNow schema for custom applications. Additionally, you will manage medium to complex workflows, implement Scoped Applications on the ServiceNow platform, and integrate systems using web services and technologies like XML, HTML, AJAX, CSS, HTTP, REST, and SOAP. Strong JavaScript skills are required for scripting and customizations on the ServiceNow platform. You will also provide mentorship to junior developers, engage with stakeholders for requirements gathering, and ensure successful project delivery. Technical expertise in ITSM & CMDB, web services, Service Portal design, and database management is crucial for this role. You must hold certifications such as ServiceNow Certified System Administrator and preferably ServiceNow ITSM Implementation Specialist. Additional preferred certifications include Certified Application Developer, ITIL Certification, and micro-certifications in Automated Test Framework, Flow Designer, Integration Hub, Agile, and Test. In terms of qualifications, you should have a B.E./B.Tech degree and a total of 8-10 years of experience working in Agile Teams with the Scrum Framework. This role requires an individual who can independently deliver projects, manage complex workflows, provide mentorship to a team, and ensure customer satisfaction throughout the process.,

As an experienced candidate with 8 to 13 years of relevant work experience, you will be responsible for working with CMDB (Configuration Management Database) and related tools. Your primary skills should include expertise in CMDB, CMDB Modules, CMDB Tools, and specifically BMC Helix. Your role will involve effectively managing and maintaining the CMDB, ensuring accurate and up-to-date information within the database. You will be expected to collaborate with various teams to implement CMDB best practices and support the overall configuration management processes of the organization. Having a deep understanding of CMDB concepts and hands-on experience with BMC Helix will be crucial for success in this position. Strong analytical and problem-solving skills will also be necessary to troubleshoot any issues related to the CMDB and ensure smooth operations. Overall, this role offers you the opportunity to leverage your CMDB expertise and contribute to the effective management of configuration data within the organization.,

As a ServiceNow Developer specializing in Configuration Management Database (CMDB), IT Asset Management (ITAM), and Operation Management, you will be responsible for leveraging your expert-level experience to enhance the ServiceNow platform. Your primary tasks will involve developing APIs using the Python stack to streamline processes and optimize efficiency within the organization. With a minimum of 7-9 years of hands-on experience in ServiceNow development, you will play a crucial role in maintaining and expanding the CMDB, ITAM, and ITOM functionalities. Strong communication skills are essential for collaborating effectively with cross-functional teams and stakeholders. If you are passionate about utilizing your skills to drive innovation and contribute to the success of the organization, this position in Bangalore offers an exciting opportunity to make a significant impact.,

As a CMDB_ITAM Specialist with 5 to 8 years of experience, you will be responsible for managing and implementing the ServiceNow platform, focusing on CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping. Your expertise will be crucial in designing, configuring, and overseeing CMDB and ITAM modules to ensure organizations maintain accurate configuration data and enhance asset visibility. Your key responsibilities will include implementing and managing ServiceNow CMDB and ITAM modules, configuring and troubleshooting ServiceNow Discovery and Service Mapping for accurate CI population and service topology, collaborating with IT operations and service owners to maintain CMDB accuracy, and developing Discovery schedules, MID servers, and Discovery patterns. It will be essential for you to align IT asset data with CMDB to support audits, compliance, and reporting, communicate effectively with stakeholders from technical and non-technical teams, and actively participate in CMDB governance, audits, and continuous improvement initiatives. Your mandatory skills must include expertise in CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping, along with excellent communication skills to effectively engage with various stakeholders.,

Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Location - Noida/Chennai/Bengaluru/Pune .

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Analyze business requirements and translate them into technical specifications for ServiceNow configurations and customizations Develop and implement advanced workflows, business rules, scripts, and user interfaces using ServiceNow tools and APIs Integrate ServiceNow with external systems using industry best practices (e.g., LDAP, REST APIs) Ensure code quality through code reviews and adherence to coding standards Create and maintain system documentation to ensure knowledge transfer and future maintainability Troubleshoot complex issues, diagnose problems, and provide solutions for optimal platform performance Stay up to date on the latest ServiceNow features and functionalities. Participate in continuous improvement initiatives to optimize the ServiceNow platform Provide technical mentorship to other members of the team Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Certified ServiceNow Administrator (CSA) Certified ServiceNow Developer (CAD) Other ServiceNow Implementation Specialist Certification (CIS) ITSM ITOM 5+ years of experience as a ServiceNow developer Solid experience in one additional ServiceNow module (SPM, IRM, SecOps, ITOM or APM) Experience with scripting languages used in ServiceNow (e.g., JavaScript) Experience working with Employee Center Experience with integrating ServiceNow with external systems Solid understanding of ServiceNow core functionalities (ITSM CMDB, etc.) Proven excellent problem-solving and analytical skills Proven solid communication and collaboration skills Proven ability to work independently and as part of a team Proven passion for continuous learning At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #NIC External Candidate Application Internal Employee Application

ServiceNow Developer Design configure and customize ServiceNow platform for Daimler in one or more of the following modules ITSM and ITOM, Service Request Management, Integrations Custom reporting, Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Have good knowledge about integrations to external tools Solve complex business problems by engineering existing and new algorithms Experience developing custom applications within the ServiceNow platform Experience in configuration of ITOM ITBM modules service requests portals service catalogs etc Experience in ServiceNow customizations including Server and Client Scripts UI Action workflow administration data import etc Hands on experience on web based languages AngularJS 1 xx JavaScript CSS Jelly XML HTML and Glide Experience integrating ServiceNow with other platforms though APIs like SOAP REST and other related applications Experience in set up of ServiceNow integration LDAP SSO Email etc Experience in gathering requirements and implementing them Experience in writing test cases automated tests in ServiceNow Modify Add Change Forms Fields UI Actions Administrative aspects of ServiceNow would be an added advantage Responsibilities Enhance and support the ServiceNow customer facing portal Integrate ServiceNow with other corporate applications via web services mid server email etc Prepare test cases automate them and execution of test cases Translate design comps and other specifications into working code Build responsive web applications Develop middleware API calls for mobile web applications Server-side scripting in Apache Jelly ServiceNow proprietary Expertise in ServiceNow HRSD development Location: Hyderabad, Ahmedabad, Pune, Kolkata, Chennai, Pan India

When you join Verizon You want more out of a career A place to share your ideas freely ? even if theyre daring or different Where the true you can learn, grow, and thrive At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy We do what we love ? driving innovation, creativity, and impact in the world Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins In crisis and in celebration, we come together ? lifting our communities and building trust in how we show up, everywhere & always Want inJoin the #VTeamLife, As a ServiceNow Developer, you will apply your knowledge of ServiceNow to configure custom workflows and procedures for various internal groups at Verizon to deliver enterprise-wide business processes You must be an experienced ServiceNow developer and administration You should maintain the skills and essential knowledge necessary to design, build, and customize applications and services Working across the platform, this role delivers new functionality and innovative solutions You will report to the Manager of ServiceNow Application Development, Contributing to planning, designing, configuring, testing, implementing, documenting, and maintaining the ServiceNow platform to meet business needs and corporate objectives, staying as close to ?out of the box? as possible, Evaluating ServiceNow platform performance, debug software problems, and making recommendations for problem resolution, Designing and developing new ServiceNow applications, workflows,widgets and services, Producing technical artifacts such as design documents, data models, workflow diagrams, test matrices and plans, setup scripts, etc Providing subject matter expertise for areas of the ServiceNow application, and ability to implement modules and other third-party applications used within the environment to ServiceNow for ITSM and operations management, Transforming business needs from the customer to tangible items within ServiceNow using platform modules or creating new scoped applications, working within the scrum framework, Implementing access controls to ensure an appropriate least privilege approach to solution design, Should have the working experience in Flowdesigner Completing detailed documentation for workflows and services implemented within ServiceNow, You Will Need To Have Bachelors degree or four or more years of work experience, Four or more years of relevant work experience, Four or more years of experience developing large global enterprise ServiceNow instances which includes releases in London or later, Experience in development of two or more of the following modules: Asset/CMDB, ITSM including MIM, Service Catalog, Knowledge, Portal, Virtual Agent, ATF, HR, ITBM, ITOM, mobile, and Performance Analytics, Experience working in an Agile/Scrum environment, Even Better If You Have Masters degree or four or more years of work experience, ServiceNow Certified Developer, Experience solving complex business problems by engineering existing, and new algorithms, Ability to customize workflows, code Business Rules and UI Scripts using JavaScript to create applications and configurations on the ServiceNow platform, If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every ?even better? qualification listed above, Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager, Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics, Show

APPLICATION DEVELOPER More than 4 years experience in Discovery / ITOM domain on ServiceNow platform.Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPSGood understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areasJava, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to haveBasic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics .

The Lead Technology Specialist - ServiceNow CMDB/ITOM position in Bangalore requires an experienced CMDB Technical Analyst to be a part of the Information Management (IM) function. The primary responsibilities include administering and executing configuration management changes, ensuring CMDB data integrity & robustness, and working closely with the IT ServiceNow System Admin and process owners within IT. The ideal candidate should have strong stakeholder management skills to gather, analyze, and launch requirements related to ITSM, ITOM, CMDB, and Asset areas. Additionally, the candidate will work in an international, distributed, and multi-functional team with an agile mindset and methodology. The qualified candidate should have 8-10 years of overall experience in the IT industry, with a focus on ServiceNow experience in IT Service Management (ITSM), CMDB, ITOM, SAM, and HAM modules. Education requirements include a Bachelor's degree in Technology or Engineering, along with experience in ServiceNow CMDB, CSDM, Discovery, and Service Mapping. The candidate should have a strong understanding of IT infrastructure and components, experience in defining and implementing CMDB governance processes and procedures, and managing CI data in a ServiceNow CMDB. Key qualifications for success in this role include collaborating with stakeholders to identify and implement improvements to the CMDB, experience in Agile Methodology, excellent communication and collaboration skills, ITIL certification, and strong experience in ITIL processes. Additionally, being a Certified ServiceNow Admin (CSA) with expertise in CMDB Fundamentals and ITOM Discovery is preferred. As a Lead Technology Specialist at CGI, you will play a crucial role in turning meaningful insights into action. CGI emphasizes ownership, teamwork, respect, and belonging, offering employees the opportunity to be owners from day one. By joining CGI, you will have the chance to develop innovative solutions, build relationships with teammates and clients, access global capabilities, and shape your career in a company built to grow and last. Leaders at CGI care about your health and well-being, providing opportunities to deepen your skills and broaden your horizons in one of the largest IT and business consulting services firms in the world.,

As a member of the ANSR team supporting Land O'Lakes" Global Capability Center (GCC) setup in India, your role involves ensuring the smooth transition of operations to Land O'Lakes GCC within the next two years. Land O'Lakes, a renowned player in the dairy industry, is committed to leveraging technology to enhance its agricultural practices, incorporating advanced analytics and precision farming techniques for improved efficiency. Your responsibilities will include day-to-day monitoring and maintenance of the enterprise event management and system monitoring framework, particularly focusing on ServiceNow ITOM and Discovery. This entails analyzing system monitoring messages, collaborating with support teams to address alerts, developing monitoring policies, and implementing automation scripts for system and application monitoring. Furthermore, you will be involved in configuring ITOM, Discovery, and Service Mapping to ensure accurate monitoring of applications, databases, servers, and services. Collaboration with technical and support teams is essential to maintain correct relationships and implement event correlation effectively. In terms of integrations and support, you will work closely with various IS groups and project teams to implement system and application monitoring plans. Documentation creation for training support personnel, along with integrating different tools and scripts for monitoring systems, is part of your role. Your expertise in ITIL processes and reporting will be crucial for tracking system performance metrics, analyzing trends, and providing input for system optimization. You will also contribute to capacity planning, performance metric analysis, and event management documentation. Additionally, you will collaborate with ITIL process owners to integrate Event Management with Incident, Change & Problem management processes. With a focus on ServiceNow ITOM, your experience in delivering ITOM tools and processes, along with strong scripting skills and server administration knowledge, will be highly valuable. A Bachelor's degree in computer science, engineering, or related fields is required, along with 5+ years of hands-on experience in ServiceNow ITOM. Your primary skills should include hands-on experience with Discovery probes, Service Mapping configurations, and Event management rules, as well as MID server configuration expertise. Additional skills in designing integrations, improving Discovery performance, and building effective ServiceNow dashboards are desirable. Joining the ANSR team, you will play a key role in supporting Land O'Lakes" transition to its GCC, contributing to the future of food and agriculture through technology and innovation.,

Job Overview: The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you. Your Life at Atos: Youll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people). What will make you successful/or Your X Factor: Primary focus area: ServiceNowITOM/CMDB Other focus areas: ITSM Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements. Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to needs versus wants. Working with the Client this requires thought leadership in transforming solutionised requirements to true business outcomes. Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID,etc) Shift Timing: 6:30 PM 3:30 AM IST Location: Pune / Mumbai / Bangalore / Chennai YourExpertise : Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators Must have solid understanding and experience in usingseveralweb technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits

Role & responsibilities servicenow development, implementation, integration, scripting, ITSM mandate along with 1 other module. Preferred candidate profile

JD : The ServiceNow L3 role is accountable for all aspects of the technical solution and implementation from initiation through closeout and requirements gathering workshops to capture all requirements to implement the solution on the ServiceNow platform. The L3 provides consultative guidance to the customer, and designs the overall solution based on ServiceNow and industry specific best practices. Additionally, the following are typical activities expected of the ServiceNow L3 role: Provide subject matter expertise in the design, development and implementation of the following capabilities within ServiceNow platform: ITSM, ITOM, ITBM, CSM, Service Portal 7+ years of enterprise level application design/architecture experience, with extensive experience on Java, J2ee, middleware and high-volume web-based applications design and systems integration. Provide technical guidance, and assist with capturing all business, functional and technical requirements to design and implement the solution Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration Designs data model and architecture required to implement solution using technology specific best practices and standards. Refine Agile Stories to accurately document the appropriate level of technical detail for a developer to implement Participate in daily scrum calls with the development team

Shift Timings: 1:30 PM to 10:30 PM IT Process Analyst Location: Pune, Chennai About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. Job Description The IT Process Analyst (CMDB) is responsible for maintaining CMDB and should actively involve in day-to-day update of the Configuration Items in CMDB. Job Functions Responsible for addition, update, and maintenance of the Configuration Item (CI) types, CI attributes, and CI relationships in the CMDB Defines and documents the processes and procedures for creating and maintaining CIs and CI data Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date. Ensures the CI data is managed using the approved processes. Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.) Experience defining and documenting governance processes and procedures and ensuring that the processes are followed Power BI experience and reporting Skills Required/Desired Willingness to learn new skills. A team player, able to work well with others. Ability to work in a complex, fast paced, multi-client environment. Self-starter who takes the initiative to accomplish goals and objectives Excellent verbal and written communication skills

About The Role : Job Title ITIL Change Manager, AVP LocationPune, India Role Description The ITIL Change Manager will be responsible for overseeing and managing all aspects of the Change Management process within the organization. This role involves ensuring the effective and efficient handling of IT infrastructure and business application changes, minimizing downtime, and maintaining service quality. The ITIL Change Manager will work closely with various IT and business stakeholders to ensure changes are implemented smoothly and successfully. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Overall responsibility for the Change Management policy and process. Chair weekly Change Advisory Board (CAB) meetings and seek approval from all resolver groups for planned changes. Chair Emergency CAB meetings as required, seeking approval from all resolver groups. Drive, develop, and manage the major incident process and associated procedures/systems. Provide consolidated production change, incident and problem metrics to the Head of ITSM Operations. Act as the driving force for the Change, Incident and Problem Management Process in line with the ITIL framework. Develop and maintain dashboards, reporting, and statuses to ensure visibility and oversight of key deliverables. Maintain effective working relationships and provide timely updates and escalation; participate in governance meetings as requested. Monitor outcomes and impacts throughout the project and recommend improvements. Drive continuous improvement and KPI across DWS change management process Your skills and experience Proven experience in supporting IT infrastructure and business applications. Strong technical background with the ability to debug production incidents and outages. Excellent communication skills, with the ability to communicate effectively, constructively, confidently, and professionally. Keen attention to detail and excellent analytical skills. Ability to actively manage workloads to meet business and department requirements. Excellent knowledge of the ServiceNow ITSM Platform. ITIL qualification. Proven track record of agile change and release management techniques and communicating results to both technical and non-technical stakeholders. Ability to be on call 24/7 (as part of the Incident Management on-call shift team). How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

Qualification: Graduate Degree in any Technical stream (BE Computer Science / Electrical, BCA, BSc (Comp Sc), Experience: 5+ Years experience of IT Service Management and processes, Background The delivery of Information Technology the AtkinsRalis company is via a function called IT Services which is organised as a global operation with significant presence in Canada, India and the UK IT Services has developed an operating model to revolutionise the way IT services are provided to the company, moving from a Business as Usualfocus to an organisation driven by Business Value Key concepts include transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery, Job Details Purpose of the Team/Role: The Desk Side and Technology Support Engineer is responsible for the resolution of all 2nd Line incident and service requests They will have a good understanding of technology and demonstrate excellent customer service skills, Key Deliverables/Responsibilities General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and manage local IT, Management of all 2nd line incidents and requests assigned to their queue in Service Now, Manage all assigned incidents/requests according to defined SLAs (within specific regions) ensure 100% adherence to RFS & INC Best Practice guidelines, Familiarity with IT Asset and configuration (CI / CMDB) management Processes, Deploy Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures, Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests, Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution, Support the set-up of new offices, sites, or projects across the local region, Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities, mitigate risks arising from audits, fire, safety, or other risk assessments, Develop, review and improve processes to maximize efficiencies within the team, Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary, Ability to deliver training to audiences across the local region, Support and adhere to processes outlined in the Business Management System, Provide weekly/daily reports/time reporting and updates on current issues, Ability to communicate at all levels within the company, Essential Experience Required: Minimum 5 years experience of IT Service Management and processes, High level of proficiency and knowledge of working in a Corporate IT environment, Experience of working to (and exceeding) Service Level Agreements, Broad technical understanding of IT services being supported, Ability to learn, understand, and apply new technologies, Strong business focus and customer service skills, Working knowledge of excel structures, Proven experience of data analysis and good numeracy, analytical and reporting skills, Travel expected to other offices, Full time On-site availability required, Desirable Qualifications: Certification from Microsoft, ITIL V4 Foundation Qualification, Working knowledge of Service Now, Customer Service Experience, Competencies specific for this role (if different to the Atkins generic competencies listed below), IT Service Management expertise, Communication Skills Stakeholder Management, Performance Improvement, Confidence and professionalism, Behavioural Competencies, Proven experience of delivering process efficiencies and improvements, Ability to build and maintain efficient working relationships with remote teams, Demonstrate ability to take ownership of and accountability for relevant products and services, Ability to plan, prioritise and complete your own work, whilst remaining a team player, Willingness to engage with and work in other technologies, What We Can Offer You Varied, interesting and meaningful work, A hybrid working environment with flexibility and great opportunities, Opportunities for training and, as the team grows, career progression or sideways moves, An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual,

ServiceNow ITAM Professional expertise (HAM & SAM). Solution architecture & CMDB design . System integration (SAP, Workday, SCCM, JAMF, Intune). Data migration & quality management . Technical leadership & stakeholder communication . Provident fund Health insurance Annual bonus Food allowance

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

5+ years of experience in ServiceNow Developer ITSM, HRSD, CSM Integration, Implementation, any scripting language experience ITOM, ITAM, CMDB

Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum Qualification: Minimum requirement of 5 years or more of relevant experience. Minimum of 5+ years of ServiceNow related work experience and 10-16 years overall experience Certification in ServiceNow under CIS IT Service Management Prior Experience in designing and implementing ServiceNow Case Management, Query Management and Workflow management Preferred Qualification: Lead Change - Level 2 - Develops resiliency to positively navigate change, work within uncertainty, and support others through the process. Demonstrate Digital Technology & Data Fluency - Level 2 - Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making. Build Financial & Business Acumen - Level 2 - Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool. Develop Self and Others - Level 2 - Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self accountable. Partner with Impact - Level 2 - Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions. Execute with Excellence - Level 2 - Identify value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution.

Location: Pune / Mumbai / Bangalore / Chennai Skills Required: Over 3 years of hands-on experience in ServiceNow Administration, Development, and Upgrade Support, including day-to-day 2nd and 3rd line support and implementation of core ServiceNow modules. Proven expertise in ServiceNow modules such as Incident Management, Problem Management, Change Management, and CMDB. Experience with the ServiceNow SLO (Service Level Objective) module is must. Strong analytical and scripting skills across Client and Server-side scripting. Demonstrated ability to support and manage ServiceNow platform upgrades, ensuring minimal disruption and full compatibility with customizations. Certifications: Servicenow Certified System Administrator (must) Certified in ServiceNow One Supplier Portal/Supplier Lifecycle Operations (OSP/SLO) module (must) Servicenow Certified Implementation Specialist (ITSM, ITOM, EM) - good to have Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Hybrid work culture.