823 Service Catalog Jobs

Role Overview: As an inventive transformation consultant at Capgemini Invent, you will collaborate closely with clients to deliver cutting-edge solutions tailored to their challenges. Your role will involve working with HR stakeholders to understand business requirements and processes related to HR service delivery. You will conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. Additionally, you will analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. Configuring HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service Catalog to meet business needs will also be a key responsibility. Key Responsibilities: - Collaborate with HR stakeholders to understand business requirements and processes related to HR service delivery. - Conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. - Analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. - Configure HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service Catalog to meet business needs. Qualifications Required: - Proven experience as a functional consultant or business analyst working on HR service delivery projects, preferably with ServiceNow HRSD. - Strong understanding of HR processes, practices, and regulations. - Experience configuring and customizing HRSD modules and functionalities on the ServiceNow platform. - Familiarity with HRSD best practices, industry standards, and compliance requirements. Additional Company Details: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With a team of over 340,000 members in more than 50 countries, Capgemini leverages strengths from strategy and design to engineering, with market-leading capabilities in AI, generative AI, cloud, and data. Trusted by clients for over 55 years, Capgemini delivers end-to-end services and solutions to address the entire breadth of their business needs while creating tangible impact for enterprises and society.,

Positions General Duties and Tasks: Process Insurance Claims timely and qualitatively Meet & Exceed Production, Productivity and Quality goals Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities Analyze customer queries to provide timely response that are detailed and ordered in logical sequencing Cognitive Skills include language, basic math skills, reasoning ability with excellent written and verbal communication skills Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing Continuous learning to ramp up on the knowledge curve to be the SME and to be compliant with any certification as required to perform the job Be a team player and work seamlessly with other team members on meeting customer goals Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by Claims function Handle reporting duties as identified by the team manager Handle claims processing across multiple products/accounts as per the needs of the business Contribute effectively to process improvements that would improve Quality, Productivity & Customer Experience Actively engage on strategic initiatives as identified by the team manager Requirements for this role include: Both Under Graduates and Post Graduates can apply. Excellent communication (verbal and written) and customer service skills. Able to work independently; strong analytic skills. Detail-oriented; ability to organize and multi-task. Ability to make decisions. Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications. Demonstrate strong reading comprehension and writing skills. Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment. Handling different Reports - IGO/NIGO and Production/Quality. Tobe in a position to handle training for new hires Work together withthe team to come up with process improvements Strictly monitor the performance of all team members and ensure to report in case ofany defaulters. Encourage the team to exceed their assigned targets.**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. Requirements for this role include: Candidate should be flexible & support team during crisis period Should be confident, highly committed and result oriented Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product. Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home. Preferences for this role include: 7+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT. 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.

Expected start date tentative Immediate Mandatory Skill - Service now and Tablue. Key Responsibilities: Develop, maintain, and enhance standard and custom reports within ServiceNow, including Performance Analytics and dashboards. Build SQL queries and scripts to extract, manipulate, and analyze data from multiple sources, including ServiceNow and external systems. Design and publish Tableau dashboards that visualize trends, KPIs, and operational performance for stakeholders at various levels. Work with stakeholders to gather reporting requirements and align deliverables with business objectives. Ensure data quality, accuracy, and consistency in all reporting artifacts. Monitor performance of dashboards and reports, making necessary improvements to ensure optimal performance. Support regular audits, compliance tracking, and executive reporting activities. Collaborate with developers, process owners, and business analysts to align reporting strategy with process enhancements. Required Skills & Qualifications: 2+ years of experience in ServiceNow reporting (including Report Designer, Performance Analytics, Dashboards). Proficiency in SQL for querying, transforming, and analyzing data. Hands-on experience with Tableau for creating visually compelling dashboards and reports. Understanding of ITSM processes and ServiceNow data architecture. Strong analytical, troubleshooting, and problem-solving abilities. Excellent written and verbal communication skills, with the ability to clearly explain data insights to non-technical stakeholders. Ability to work both independently and collaboratively in a fast-paced environment. Mandatory Skills: ServiceNow DevOps Deployment. Experience: 3-5 Years.

Design, develop, configure, and customize applications on the ServiceNow platform . Work closely with business analysts, process owners, and stakeholders to translate requirements into technical solutions . Support the implementation, enhancement, and maintenance of ITSM and other ServiceNow modules. Ensure platform solutions are aligned with ITIL processes and organizational standards. Technical Responsibilities Develop catalog items, workflows, business rules, client scripts, UI policies, UI actions, notifications, and ACLs . Configure and customize ServiceNow applications such as Incident, Problem, Change, Knowledge, CMDB, and Service Catalog . Build and maintain Service Portal components (widgets, pages, themes) as needed. Implement integrations with external systems using APIs, REST, SOAP, JDBC, and MID servers. Participate in ServiceNow upgrades, patches, and version migrations , ensuring minimal disruption. Conduct unit testing, defect fixing, and deployment following Agile/DevOps practices. Support CMDB population and data accuracy with Discovery or integration tools. Maintain documentation for technical solutions and configurations. Operational Responsibilities Troubleshoot and resolve platform issues and provide production support. Participate in requirement gathering, sprint planning, and UAT with business users. Ensure solutions meet security, performance, and compliance standards. Collaborate with team members on code reviews and knowledge sharing .

Resolve Tech Solutions is looking for ServiceNOW Consultant to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

ITOM Senior Technical Consultant NTT DATA, is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and wants to continue to learn and grow with the platform every day. As a Senior ServiceNow Technical Consultant you will have direct access to some of the most accomplished individuals within the ServiceNow ecosystem. You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades with clients of various sizes, including some of the top Enterprise companies in the world. Our commitment to learning and development give the Senior ServiceNow Technical Consultant a unique opportunity for growth with individualized roadmaps and training to help elevate you to the future you want. Why we think this position is great: Senior ServiceNow Technical Consultants work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. Primary Responsibilities: Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency Basic Qualifications: 3+ years of hands on ServiceNow experience 3+ years ITOM experience Preferred Qualifications: ServiceNow Certified System Administrator Certification ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM or SPM, WSD, GRC, IRM, HSRD, CSM, ITAM, ITSM, Service Portal (UX Deign), etc. Location - Noida,Bengaluru,Hyderabad,Pune,Chennai,Gurugram

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: OpenShift . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: System engineering -Mech engineers . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: OpenShift . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MSSQL Database Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: PostgreSQL Database Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow ITOM Service Mapping . Experience: 3-5 Years .

ServiceNow SecOps Tech Lead Responsibilities Work with the client to design and modify a cohesive framework of integrations, data, security, SLAs, workflows, dashboards in Performance Analytics, SecOps and Custom applications in support of a global ServiceNow landscape spanning numerous instances Service Portal design, often in support of custom applications Implement ServiceNow in Domain separated instance Provide support of custom applications development and migration Support Virtual Agent configuration and development Worked on CSM, HRSD, GRC, ITBM modules Expert in working on Performance Analytics Excellent knowledge of ServiceNow Best Practices Develop methodologies for consistent development, improvement, and deployment of designed solutions Must Haves 8+ years of relevant experience with ServiceNow required 3+ years experience with Java Script required Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Expert knowledge of GRC applications required Expert knowledge of SecOps applications required Extensive knowledge on Performance Analytics required Must have -- CIS Security Incident Response certification Must Have -- CIS Vulnerability Response certification Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation ServiceNow System Administrator certification required Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment Bachelors degree or equivalent combination of education and experience Knowledge of LDAP/Active Directory Excellent collaboration skills including analysis, brainstorming, communication, teamwork Ability and willingness to lead Self-starter and innovator

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 3-5 Years.

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Job Description: As a ServiceNow Expert, youll contribute to the design, development, and maintenance of business-critical applications on the ServiceNow platform. Youll work on projects that enhance internal services and automation, gaining exposure to global-scale operations while collaborating with senior developers and architects. Key Responsibilities: Develop, configure, and enhance ServiceNow modules like ITSM, HRSD, and custom apps using best practices. Implement business logic using scripting (client/server side), Flow Designer, and UI policies. Participate in design reviews, peer coding sessions, and sprint planning activities. Support integrations using REST APIs and MID Servers with external enterprise systems. Contribute to testing and deployment activities, including ATF and CI/CD pipelines. Create documentation, user guides, and support materials. Technical Skills & Tools: JavaScript, Glide API, Flow Designer ServiceNow Studio, App Engine Studio ITSM, HRSD, CMDB, Service Catalog, Knowledge Management REST/SOAP integrations Agile tools (JIRA), Git, Jenkins (optional but nice to have) Possesses prior development experience in other programming languages such as Java, C++, and Python, demonstrating versatility and adaptability across different technology stacks Ideal Candidate Profile: 5-7 years of hands-on ServiceNow development experience in a professional setting Strong understanding of platform configuration and customization At least one active ServiceNow certification (CSA mandatory, CAD) Solid problem-solving, communication, and debugging skills Motivated to grow toward a senior developer or architect track Core Competencies: Ownership and delivery mindset Technical curiosity and willingness to learn\ Quality and detail-oriented Team player with effective collaboration skills Good to have Skills : Excellent customer interfacing skills. Excellent written and verbal communication skills. Participating in Daily Standups and weekly reviews Strong attention to detail and outstanding analytical and Problem-solving skills. Understanding of Business, emerging technologies in relevant industry (Banking/CIAM ) , strong understanding of trends (market and technology) in areas of specialization. Skills: ServiceNow Core System ServiceNow Development Continuous Integration Python

We have Great opportunity for ServiceNow ITSM/ITOM Developer at Bangalore location Note- There would be shift timing of APAC working hrs Starting from 3:30am to 12pm IST and 5 days WFO at Bangalore Location Location Bangalore Exp 9yrs to 12yrs Notice period Immediate – 30 days JD as given below: Primary Skills Required ServiceNow ITSM & ITOM Java & Python scripting Power Platform / Low-code platforms Key Responsibilities Ticket Management : Monitor and resolve incidents, problems, and service requests within SLA. Platform Maintenance : Perform patching, monitoring, and annual upgrades. Solution Development : Build and implement ServiceNow solutions based on business requirements. Collaboration : Work with business analysts and project managers to provide expert guidance. End-to-End Delivery : Handle full lifecycle of ServiceNow solutions including configuration, enhancement, release management. Customization : Design forms, workflows, dashboards, reports, integrations, and scripts. Continuous Improvement : Identify improvement areas and contribute to CSI initiatives. Agile & ITIL Compliance : Follow Agile methodology and ITIL processes. Testing & Documentation : Maintain testing protocols and documentation. Knowledge Sharing : Mentor junior staff and create knowledge base articles. Automation & Innovation : Drive automation initiatives using Flow Designer and collaborate on custom solutions. Reporting & Analysis : Extract data and report on KPIs like ROI, adoption rates, and automation effectiveness. Experience & Qualifications 6+ years in ServiceNow administration, development, upgrades, and implementation. Strong knowledge of: ITSM, ITOM, Discovery, Asset Management, Service Catalog Custom app development, CSM, Portal design ServiceNow Support Portal (HI Portal) Experience with Java/Python scripting and Power Platform If JD is matching to your profile kindly share details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

About The Role The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance. About The Role - Grade Specific The ESM Consultant focuses onall ofthe Service Integration and Service Management lifecycle stages and associated processes.They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in relatedareas such as governance, industry standards or regulatory compliance. This role mentors and builds strong delivery teams andmanages the customer relationships. They also assist sales in solutions and pre-qualification efforts and oversees multipledelivery areas.

About The Role Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment. About The Role - Grade Specific Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Providesmaintenance and support for all system in scope, installs, configures, and tests operating systems, troubleshoots and conductsincident resolution, liaise with other IT teams and 3d party vendors Develops and executes plans for patching, maintainssecurity, backup, and redundancy strategies, Develops capabilities on emerging technologies, defines processes, conducts complianceand quality checks, and identifies opportunities for improvements and efficiencies Skills (competencies)

Your Role Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). Customize workflows, business rules, UI policies, client scripts, and integrations. Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions. Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools). Perform upgrades and patches, ensuring platform stability and performance. Create and maintain technical documentation, including design specs, test plans, and user guides. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions. Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teams including architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

Job Description for Major Incident Management: Manages incidents for Client production systems Responsible for the efficiency & effectiveness of Incident process within the Organization Classification and Prioritization of all incidents based on impact and urgency Engage resources to resolve the major incidents and thus avoid customer/business impact Provides immediate response and coordination aimed at minimizing the duration of service interruptions. Make decisions regarding real-time incident resolution activities and management escalation updates. Acts as a liaison between the business and technology teams for high severity incidents (priority 1, 2 and 3 spanning across the entire enterprise) and escalates as appropriate. Compiles the enterprise post-incident report (RCA) Support software engineering, technical operations, Information Technology, Information security, and customer support teams, and others who are responsible for assessing and triaging incident escalations Send communication updates for all incidents until incident resolution Manage communications to internal stakeholders, leadership – Communication process is internal only Proactively using monitoring and alert applications to identify incidents Perform minor incident remediation actions based on runbooks and SOPs Perform minor change activities after hours based on runbooks and SOPs Work schedule model is shift work - Work in one of 2 night shifts Sunday – Tuesday / Every other Wednesday 8pm – 8am central Thursday – Saturday / Every other Wednesday 8pm – 8am central