486 Service Catalog Jobs - Page 5

We have Immediate Openings on Alteryx for Contract to Hire role for multiple clients. Design and implement operational data quality controlling. Build a 'user friendly' interface, visual workflows, inferential rules, 3rd party data, and other capabilities to drive improvements in measuring the quality of data in various data sources within bank. Qualifications / Required Skills Minimum 3 years of related experience with Alteryx. Certification preferred. Minimum 7 years of experience in IT industry and focus on data. Need understanding of developing Alteryx Macros Need understanding of Alteryx Application creation. Should have experience in Database Data connection. knowledge in workflow performance At least developed/worked in 30 workflows. Core certified in Alteryx. Experience in Scheduling and Triggering workflows in Gallery. Experience in Error handling techniques If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world, and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hiring ServiceNow Professionals in the following areas: Our ServiceNow Competency is looking forward to hiring ServiceNow ITOM & SAM Developers for a client project who thrive on challenges and desire to make a real difference in the business world. The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. You should have the ability to effectively communicate technical concepts within the team and work individually or as part of a team to achieve project goals. You are required to have skills in the following areas: - Bachelor's degree in Computer Science, Information Systems, or a related field - Overall 5-8 years of experience in ServiceNow with at least 3+ years in ServiceNow SAM Development & Implementation - Good experience in ServiceNow implementation, Service Catalog, and Flow designer flows - Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide - Strong interpersonal and communication skills Responsibilities: A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service Request Management), ITOM (CMDB + Discovery), Software Asset Management. You should have 5+ years of ServiceNow Developer experience with 3+ years of experience in ServiceNow SAM application. Additionally, you should have hands-on design, development, and deployment experience with the ServiceNow platform. It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language, and work on the Notification Engine by creating custom notification tags. It is nice to have ATF skills and must have the Flow designer flow experience. You must create Service Request Definitions (SRD) using a standard process as well as an Advanced level and have working experience in creating web services, fetching the data to the vendor form, and configuring Mid-Tier. You should possess sound knowledge to use the data management tool to update the values in bulk. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles: - Flexible work arrangements, Free spirit, and emotional positivity - Agile self-determination, trust, transparency, and open collaboration - All support needed for the realization of business goals - Stable employment with a great atmosphere and ethical corporate culture,

Design, develop, test, and deploy business rules and technical components like client scripts, UI policies, scheduled jobs, import sets, ACLs, and notifications within ServiceNow, including custom app and integration development. Configure and maintain Service Catalog, Service Portal, update sets, and ensure platform reliability through documentation and structured recovery processes. Collaborate across teams to understand functional needs, troubleshoot issues, perform root cause analysis, and implement long-term solutions for platform enhancement. Role requirements 5-7 years of work experience. Demonstrated expertise in ServiceNow Enterprise suite with working knowledge of integration technologies, core process areas (Incident, Problem, Change, Service Catalog, Request, CMDB), and adherence to platform best practices. Capability to translate business requirements into technical solutions, with hands-on experience in Service Portal development and foundational skills in HTML, CSS, and JavaScript. Proficient in generating reports, metrics, and SLAs using the native reporting engine, combined with strong written and verbal communication to support stakeholder engagement and documentation.

A ServiceNow Java/Python Developer is responsible for developing and customizing the ServiceNow platform to streamline business processes and automate workflows. This role requires strong skills in both Java and Python, as well as proficiency in ServiceNow development, including scripting, workflows, and integrations. The developer will work with various ServiceNow tools and features, potentially collaborating with stakeholders to define business requirements and implement solutions that meet organizational needs. Key Responsibilities: ServiceNow Customization and Development: Configure and customize ServiceNow instances, including developing workflows using Flow Designer and Classic Workflow, creating Service Catalogs, and customizing Service Portals. Scripting: Develop and implement scripts (Business Rules, UI Macros, UI Pages, etc.) to enhance functionality and automate tasks within ServiceNow. Integrations: Develop and maintain integrations between ServiceNow and other systems using REST and SOAP APIs. Software Development Lifecycle: Participate in all phases of the software development lifecycle, from requirements gathering to testing and deployment. Collaboration: Work closely with business analysts, stakeholders, and other IT resources to understand requirements and deliver effective solutions. Troubleshooting and Maintenance: Troubleshoot and resolve issues related to ServiceNow functionality and integrations. ITSM/ITOM Processes: Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes and align development efforts accordingly. Required Skills and Experience: ServiceNow Expertise: Strong experience with ServiceNow development, including scripting, workflows, and integrations. Java and/or Python: Proficiency in one or both of these programming languages, as they are often used in ServiceNow development and customization. Software Development Methodologies: Experience with Agile or Waterfall methodologies is desirable. Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions. Communication and Collaboration: Excellent communication and collaboration skills to work effectively with cross-functional teams. ITIL/ITSM Knowledge: Understanding of ITIL/ITSM processes is helpful. In addition to the core responsibilities, a ServiceNow Java/Python developer may also: Develop custom applications: Build new functionality within the ServiceNow platform to meet specific business needs. Contribute to continuous improvement: Identify opportunities to improve existing applications and processes. Ensure code quality: Follow best practices for development and deployment. Participate in code reviews: Provide and receive feedback on code quality.

InstaSmart Software Solutions is looking for ServiceNow Lead to join our dynamic team and embark on a rewarding career journey Lead ServiceNow development projects. Oversee the design and implementation of ServiceNow solutions. Manage a team of ServiceNow developers. Ensure project timelines and deliverables are met. Collaborate with stakeholders to define requirements.

To support the implementation and scaling of Local Services within MyHR, ensuring a robust and scalable setup aligned with ServiceNow architecture and HR processes. The role is suited with a background in HR operations with initial experience working with ServiceNow, preferably in HR-related modules. In your new role you will: Support the implementation of new Local Services in MyHR using low/no-code solutions . Collaborate with Process Experts and Global Service Designers to translate local service requirements into technical design. Configure, test and deploy new service records, fulfillment instructions, and routing rules. Perform day-to-day administration of ServiceNow related to Local Services. Ensure that all configurations meet Global Data Protection Regulation and Infineon s internal compliance standards. Work closely with the HR Service Catalog Module Owner to implement HR Services. Participate in MyHR Run Team meetings and refinement sessions. Create and maintain technical documentation of implemented services. Support in User Acceptence Testing and Hypercare phases of each new service You are best equipped for this task if you have: Bachelor s degree in HR, Business Information Systems or related field. 1-2 years experience with ServiceNow (preferably HRSD module ). Knowledge of HR operations and service delivery models. Strong communication and presentation skills in English. Ability to work in a virtual, cross-cultural team. #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant s experience and skills. Learn more about our various contact channels. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Job TitleLead Technical Consultant Experience Level: 6- 10 years Short Description: As a Lead ServiceNow Specialist, you will spearhead initiatives to optimize and expand our use of the ServiceNow platform across various business functions, including Customer Service Management, Sourcing and Procurement Operations, Legal Services Delivery, and Financial Services Operations. This leadership role demands a deep understanding of ServiceNow's capabilities, strategic vision, and the ability to translate complex business requirements into efficient technical solutions. You will lead a team of developers and collaborate closely with business stakeholders to drive innovation and operational excellence. Roles and Responsibilities: Build and oversee the design, development, and implementation of ServiceNow solutions across multiple modules such as Service Portal, Workspaces, CMDB, Service Catalog, and Now Agent. S2P, FSO, CRM, ITAM, ITOM, IRM/GRC or a combination of these modules. Responsible for the technical specifications and implementation of the ServiceNow integrations. Create and manage scripts, workflows and architecture documents. Lead the integration of ServiceNow with other low-code platforms, RPA, and IDP technologies to enhance business processes and automation. Develop and enforce best practices in code development, system architecture, and process automation while leading code and peer reviews. Conduct sophisticated troubleshooting and problem-solving across the ServiceNow platform. Direct and mentor a team of ServiceNow developers and analysts, fostering a culture of continuous improvement and professional growth. Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives. Drive innovation in IT service management, leveraging new technologies and methodologies to enhance service delivery. Build robust Integrations with other peripheral systems, middleware, application. Manage the ServiceNow upgrade process, ensuring compatibility and minimal disruption. Skills and Qualifications: Proven expertise in the ServiceNow platform, Script include Client and Server-side scripting including advanced knowledge of Service Portal, Workspaces, CMDB, Service Catalog, Knowledge Management and Change Management. Advanced proficiency in App Engine Studio, flows to build custom applications using ServiceNow OOTB and plugins. ServiceNow Portal development experience with Angular, JS, CSS, SQL/MongoDB. Strong leadership skills with the ability to lead by example in developing solutions and managing teams. Expertise in DevOps practices, including continuous integration and continuous deployment. Excellent analytical, problem-solving, and project management skills. Proficient in JavaScript, HTML, CSS, and other relevant web technologies. Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs, scripted, Web-Services, AJAX, Business Rules, SOAP, REST, SSO-SAML Exposure to configuring UI Actions/UI Policy ACL, Business Rules, Glide Scripting. Experience and Education Background: Bachelor's or master's degree in computer science, Information Systems, or a related field. 6-10 years of progressive experience in ServiceNow development and administration. Required certificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), any other relevant Micro-certifications, Solutions based certifications is an advantage. Other Preferred Skills: Familiarity with additional low-code platforms, Robotic Process Automation (RPA), and Intelligent Document Processing (IDP) platforms. Experience in ITIL or similar frameworks, with certification preferred. Strong interpersonal and communication skills, capable of working directly with clients and high-level organizational leaders. Additional Information: This position offers the opportunity to be at the forefront of IT service management and digital transformation initiatives. Professional development opportunities, including training and certification in emerging technologies and leadership. Qualifications BE Job Location

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 3-5 Years.

Overview Develop, configure, and customize the ServiceNow platform, including but not limited to Service Portal, Service Catalog, Workflows, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, and Reports. Design and implement new ServiceNow applications and modules based on business requirements. Integrate ServiceNow with other enterprise systems and third-party applications using REST/SOAP APIs and other integration methods. Collaborate with stakeholders to gather and analyze business requirements, providing technical expertise and recommendations. Troubleshoot and resolve technical issues and bugs within the ServiceNow platform. Perform code reviews to ensure quality, security, and adherence to ServiceNow best practices. Develop and maintain technical documentation for ServiceNow solutions. Participate in testing and deployment of ServiceNow applications and updates. Stay up-to-date with the latest ServiceNow features, releases, and best practices. Assist in the administration and maintenance of the ServiceNow platform. Before applying for this position you need to submit your online resume . Click the button below to continue.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: L&P Policy Acquisition & Servicing.

Desired skills Required Skills 1. Automation & Testing Skills Strong understanding of test automation principles and best practices. Hands-on experience with Worksoft Certify for test automation. Experience in functional, regression, and integration testing. Familiarity with Agile and Waterfall methodologies. 2. ServiceNow Platform Knowledge Understanding of core ServiceNow modules: ITSM, CMDB, Service Catalog, Knowledge Management etc. Awareness of ServiceNow workflows, UI policies, business rules, and access controls. 3. Tools & Technologies Automation tools: Worksoft Certify (mandatory). Test management tools: JIRA, TestRail, Client ALM, Zephyr. Basic understanding of Postman or SOAP UI for API testing (optional). Proficiency in Excel for test data management and reporting. 4. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Ability to work independently and in cross-functional teams. Attention to detail and a quality-first mindset. Preferred Experience 3 6 years of experience in test automation, with at least 1 2 years in ServiceNow projects. Experience in automating ServiceNow upgrade testing and patch validation. Exposure to ServiceNow integrations (e.g., LDAP, email, third-party tools). Experience working with global teams and stakeholders. ITIL Foundation certification is a plus. Mandatory skills 3 to 6 years of experience in ServiceNow ATF testing, ITSM, ITOM, ITAM, Awareness of ServiceNow workflows, UI policies, business rules, and access controls, Automation tool: Worksoft Certify (mandatory).Test management tools: JIRA, TestRail, Client ALM, Zephyr. ",

Desired skills Required Skills 1. Automation & Testing Skills Strong understanding of test automation principles and best practices. Hands-on experience with Worksoft Certify for test automation. Experience in functional, regression, and integration testing. Familiarity with Agile and Waterfall methodologies. 2. ServiceNow Platform Knowledge Understanding of core ServiceNow modules: ITSM, CMDB, Service Catalog, Knowledge Management etc. Awareness of ServiceNow workflows, UI policies, business rules, and access controls. 3. Tools & Technologies Automation tools: Worksoft Certify (mandatory). Test management tools: JIRA, TestRail, Client ALM, Zephyr. Basic understanding of Postman or SOAP UI for API testing (optional). Proficiency in Excel for test data management and reporting. 4. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Ability to work independently and in cross-functional teams. Attention to detail and a quality-first mindset. Preferred Experience 3 6 years of experience in test automation, with at least 1 2 years in ServiceNow projects. Experience in automating ServiceNow upgrade testing and patch validation. Exposure to ServiceNow integrations (e.g., LDAP, email, third-party tools). Experience working with global teams and stakeholders. ITIL Foundation certification is a plus. Mandatory skills 3 to 6 years of experience in ServiceNow ATF testing, ITSM, ITOM, ITAM, Awareness of ServiceNow workflows, UI policies, business rules, and access controls, Automation tool: Worksoft Certify (mandatory).Test management tools: JIRA, TestRail, Client ALM, Zephyr. ",

As a ServiceNow Developer at Visionet Systems, you will be responsible for collaborating with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support, and Infrastructure teams. Your role will involve leveraging your expertise as a ServiceNow CIS IT Service Management Certified professional with a deep understanding and practical experience in ServiceNow ITIL framework. You will demonstrate proficiency in various ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, and CMDB. Additionally, your experience in cloud environments like AWS/Azure, along with certifications in AWS and Azure, will be highly beneficial for this role. Your responsibilities will include integrating with third-party tools through REST API, OOB ServiceNow Connectors, and designing, developing, and deploying technical ServiceNow components like business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, and reports. Experience working with programming languages such as HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services will be essential. Proficiency in HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, and REST is also required. You should have demonstrated experience with application servers, development tools, build tools, and configuration management practices. Moreover, expertise in databases (Oracle, DB2, MySQL, or SQL Server), data modeling, design, SQL, and performance tuning will be crucial for this role. Excellent communication skills, ability to articulate complex technical concepts effectively, strong teamwork, interpersonal skills, and the capability to handle multiple tasks in a fast-paced team environment are essential qualities for success in this position. A strong understanding of project life cycle methodology, analytical and problem-solving skills, and the ability to analyze business needs, interact with business line leaders, and deliver presentations will be key aspects of your role at Visionet Systems.,

As a ServiceNow Technical Architect at Bristol Myers Squibb, your primary responsibility will be to design, develop, and maintain the technical architecture of the ServiceNow platform. In this role, you will work closely with stakeholders, business analysts, and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience. Your key responsibilities will include architecting, designing, developing, testing, and maintaining the ServiceNow platform according to industry best practices. You will also be accountable for supporting and managing the ServiceNow architecture lifecycle for new and existing integrations. Collaboration with cross-functional teams to deliver ServiceNow solutions, troubleshooting and resolving issues, and ensuring clear communication and transparency within the team and stakeholders are vital aspects of this role. To excel in this position, you should possess a degree in Computer Science, Information Systems, or a related field, along with at least 6 years of experience in ServiceNow development and implementation with a focus on architecture. Proficiency in various ServiceNow modules, strong analytical and problem-solving skills, excellent communication abilities, and the capacity to work independently in a fast-paced environment are essential qualifications. Additionally, experience with ServiceNow integrations, scripting languages, reporting and analytics, Agile development methodologies, performance tuning, security, compliance, and the CSDM framework will be valued. Holding certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) is a plus. If you are looking for a rewarding and meaningful career that allows you to contribute to transforming the way medicine is made and delivered, consider joining our diverse team at Bristol Myers Squibb. In this role, you will have the opportunity to work on innovative solutions that impact patients" lives around the world. Bristol Myers Squibb values diversity, inclusion, and individual empowerment, providing a work environment that encourages employees to apply their talents and perspectives. The company offers competitive benefits, services, and programs to support employees in achieving their professional and personal goals. Furthermore, Bristol Myers Squibb is committed to accommodating individuals with disabilities throughout the recruitment process and ensuring a supportive work environment for all employees.,

We are seeking a highly skilled **ServiceNow developer** for a 2 days WFO contract position, supporting Global teams in a flexible IST timezone. ### Key Responsibilities: The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. ### Requirements: * **3+ years of support/implementation experience on ServiceNow Experience on Service portal will be an advantage. ITIL/ServiceNow certifications will be an added advantage. Set up standards for quality control, measure and report performance against those standards Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web-based development languages; specifically, JavaScript, Ajax Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Azure DevOps Operations. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Informatica ETL Testing. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MSSQL Database Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Tableau. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Application Admin. Experience: 3-5 Years.