486 Service Catalog Jobs - Page 2

Basic Requirements: Minimum 5+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 3-5 Years.

Work Flexibility: Hybrid What you will do: Developing and maintaining catalog forms, workflows, automations , integrations and configurations pertaining to the request s, order guides and record producer application s in ServiceNow. Implementing Flow Designer, Client Scripts, business rules, UI Actions, approval workflows and all other configurations for the creation, management and maintenance of catalog forms, order guides and record producers. Designing and implementing automation s within ServiceNow. Implementing best practices for development while understanding and utilizing update sets to move configurations and development work between instances. Participating in requirements gathering and workshops. Ensuring compliance with ITIL best practices. Provide input and direction to stakeholders and requestors as an expert in service catalog design and delivery. Experience with testing best practices, creating test scripts, regression testing and user acceptance testing. What you will need: Required Skills: Bachelor s degree required or equivalent work experience 8 to 11 years of ServiceNow development experience ServiceNow Expertise: A strong understanding of the ServiceNow platform and its capabilities. Including but not limited to, ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow and flow designer Experience with Orchestration, AD/LDAP integrations, EntraID (Azure) integrations, API Integrations, including REST/SOAP. along with s trong Proficiency in JavaScript, GlidesScript , REST, XML, and other relevant technologies. Ability to troubleshoot, analyze, and resolve technical issues , including complex workflows, custom table references and automations. Preferred Skills : Ability to support different time zones based on the project/business stakeholders being engaged . ServiceNow architecture and design experience with ServiceNow certifications (e.g., CSA, CIS) Experience with Microsoft Power Automate preferred. Travel Percentage: 10%

Would you like to help shape and implement our Digital Technology teams strategic direction Are you passionate in Technology, Software and Development Join our CTO team! We operate at the heart of the digital transformation of our business. Our team is responsible for building the Enterprise Cloud infrastructure automation solutions that support the Baker Hughes Cloud strategy. From Public Cloud management to Service development, the Enterprise Cloud team provides automated solutions for Cloud and Application team requirements. As a team, we are relentlessly technical, passionate about automating everything, and totally committed to delivering amazing customer experiences. Partner with the best B aker Hughes has built a truly scalable Enterprise level infrastructure in the cloud. As a Senior Cloud Platform DevOps Engineer , you will be responsible for: Build ing Enterprise Cloud infrastructure automation solutions to support the Cloud strategy Develop, improve, deploy, and support Cloud services with a focus on service catalog and reusable components Work on a collaborative team in an Agile / DevOps environment The ideal individual is relentlessly technical, passionate for automating everything Delivering amazing customer experiences while following security guidelines to develop secure and compliant Cloud services working with Risk and Security teams Fuel your passion To be successful in this role you will: Have Bachelors Degree in Computer Science , Information Systems, or other related STEM (Science, Technology, Engineering and Mathematics) field. Have 5- 8 years of relevant experience. Have strong AWS & Azure k nowledge along with hands-on experience. E xperience with either Cloud Formation or Terraform or Bicep/Arm Experience with Lambda, Service Catalog, Step Function , CloudFormation, Codebuild Experience working with GitHub and GitHub Actions Have programming experience Python required ; Powershell or other scripting also preferred Have e xperience developing solutions using infrastructure orchestration tools (SSM, automation account, ansible, etc.) Have k nowledge of IP n etworking including VPC s / VNet s , DNS, load-balancing, and firewalls Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

Dear Candidate, One Of Our Top MNC Immediate Hiring for Servicenow Architect Roles in PAN India Location. Role : ServiceNow Architect Exp: 10 to 18 Years Np : Immediate to 60 Days Location : PAN India Skills : ServiceNow,Architect,ITIL,CMDB,ITSM,ITOM,Java Script,Snow Key responsibilities Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability. Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work Assures technical integrity of proposed solutions Advises on the impact of design options to related programs and on the process for assessing such impact. Co-ordinates design and development activity within a program, acting as custodian of plans and policy for the platform. Responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application - Service Now. Additional Responsibilities Creation of HLD and Detailed Design (DD) documents and providing guidance and support to Engineering team during design, test and deployments. Sound knowledge of Service Now application(s) integration with third party systems/applications. Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management Demonstrates working knowledge of Service Now core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/ Self-Service Portal Collaborate effectively to develop solutions and handle general updates and configuration changes/requests. Skills / Experience required Experience in a customer-centric support role, preferably in environment providing IT services Experience in Application Support or IT support. A detailed understanding of the user / business function, work process and key business outputs. Experience of service desk applications including configuration. Detailed understanding of ITIL processes and application Scripting experience - JavaScript, HTML ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages. A team player who can balance need, risk and pragmatism when developing solutions. Good analytical skills, structured and methodical approach, highly organized If Any one interested Please share me your resume uday.g@kanarystaffing.com

Roles & Responsibilities Experience: Minimum 8+ years broad Information Technology experience in: Working with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified. Understands and has experience with ServiceNow ITIL framework. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB Experience in cloud environment such as AWS/Azure. Certification in AWS and Azure is preferred. Experience with integration to third party tools via REST API, OOB ServiceNow Connectors. Design, develop and deploy technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports.

Big data analysis Inventory Metadata modelling and development Experience working with Graph DB (Neo4j) Proficient with TMF-633, 634, 638 & 639 standards Relational to Graph database migration. Knowledge of network concepts and data model exposure Required Candidate profile Data Scientist with min 6 years of experience, Experience in Big Data analysis Inventory Metadata Experience working with Graph DB (Neo4j) Proficient with TMF-633, 634, 638 & 639 standards

Experience: 5+ years in ServiceNow ITOM, Discovery, and Integrations Job Summary: We are looking for a Senior ITOM Developer with extensive experience in ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration. The ideal candidate will be responsible for designing, implementing, and optimizing ITOM solutions while ensuring seamless integrations with enterprise systems. Key Responsibilities: Lead ITOM Development: Design and implement ITOM solutions, focusing on Discovery, Service Mapping, and Event Management. ServiceNow Configuration: Customize ITOM applications to align with business needs. Integration & Automation: Develop integrations between ServiceNow and external enterprise tools using REST, SOAP, and MID Server. CMDB Optimization: Ensure data accuracy, compliance with CSDM, and improve CMDB health. Workflow Automation: Utilize Flow Designer and Orchestration to automate IT operations. Troubleshooting & Performance Tuning: Identify and resolve issues related to Discovery, integrations, and CMDB data quality. Stakeholder Collaboration: Work closely with IT teams, architects, and business units to align ITOM strategies with organizational goals. Mentorship & Leadership: Guide junior developers and contribute to best practices in ITOM implementation.

As a ServiceNow Developer at Visionet Systems, you will be responsible for collaborating with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support, and Infrastructure teams. You must hold certifications such as ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified, demonstrating your understanding and experience with ServiceNow ITIL framework. Your expertise should encompass various ServiceNow components including Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, and CMDB. Experience in cloud environments like AWS/Azure is crucial, with a preference for certifications in AWS and Azure. You should be adept at integrating third-party tools through REST API and OOB ServiceNow Connectors. Your role will involve designing, developing, and deploying technical ServiceNow components such as business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, and reports. Proficiency in programming languages like HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services is essential. Skills in HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, and REST are required. You should have demonstrated experience with application servers, development tools, build tools, and configuration management practices. Your responsibilities will also include working with databases (Oracle, DB2, MySQL, SQL Server), data modeling, and database design. SQL expertise and performance tuning are expected. Excellent communication skills, both verbal and written, are necessary for effectively conveying complex technical concepts. Strong teamwork, interpersonal skills, and the ability to handle multiple tasks in a fast-paced environment are critical. You should possess strong analytical and problem-solving skills, a solid understanding of project life cycle methodology, and the ability to analyze business needs, consult with business leaders, and present findings verbally and in writing. Your role will play a pivotal part in delivering top-notch consulting and digital solutions to Visionet Systems" esteemed customers.,

The Senior Software Developer role at firstsourc in Hyderabad, IN involves developing strategic solutions for new services and functionality. You will design software, participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is essential for this position. Your primary responsibilities will include working with IT teams to implement future automations, integrating additional ServiceNow modules, and architecting ServiceNow automation along with integration with existing systems like Active Directory. You should have hands-on experience with REST API integration, different ServiceNow integration methods, and a strong understanding of Flow Designer. Knowledge of various ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB is crucial. Additionally, you will be responsible for implementing SAM Pro and HAM for clients, installing and configuring software products from ServiceNow, conducting workshops with clients, developing custom software solutions, and customizing ServiceNow applications focusing on the CSM module. You will also support the design and implementation of a platform operating model, create reports, gather requirements, and configure Service Operations Workspace. As a Senior Software Developer, you are expected to collaborate with team members, provide peer leadership, conduct project tracking activities, recommend modifications to existing processes, and identify ways to improve technical output. Proactive problem-solving, adherence to quality standards, compliance with regulations, and the ability to work independently on multiple projects simultaneously are key aspects of this role. The ideal candidate should have a Bachelor's degree in Computer Science with additional coursework in management or related fields, along with a minimum of 3+ years of software development experience. Proficiency in Windows and Unix operating systems, analytical skills, programming expertise, and excellent communication skills are essential for success in this position.,

ServiceNow Developer Total Experience-5 years Relevant Experience- 3 years Detailed Roles & Responsibilities: Requirements gathering Solution Design Impact assessment on new solutions configuration changes Configuring scripts Configuring the catalog forms and workflows Build integrations System integration testing and unit testing UAT support Production rollout and verification Implementing automations Mandatory skills- ServiceNow ITSM & Integration

Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents). Strong understanding of Data verse , SharePoint, SQL, and other data sources. Expertise in writing Power FX expressions, JavaScript, and Power BI DAX queries. Familiarity with Microsoft 365 Admin Centre, Exchange, SharePoint Online, and Teams Administration. Microsoft Power Platform and Microsoft 365 certifications are a plus.

Infunctionalityinfunctionality and optimisation. Participating in the SDLC optimisation to ensure optimal functionalityand Catalogue Senior ServiceNow Developer (4+ YOE) - ITSM, ITOM Location: Bangalore / Pune (Hybrid) Experience: 4+ Years (Min. 1 Year in ITSM & ITOM) Certifications (Mandatory): CSA, CAD, CIS Role Summary: We're seeking a highly skilled Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions, with a strong focus on ITSM and ITOM modules. You'll be a key player in our hybrid team, driving cutting-edge projects for global clients. Key Responsibilities: Design, develop, and implement complex ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, CMDB) and ITOM (Discovery, Event Management, Service Mapping). Develop custom applications, workflows, UI Policies, Business Rules, Client Scripts, Script Includes, and UI Actions. Perform advanced scripting using JavaScript, Glide Scripting, HTML, CSS . Design and implement integrations with third-party systems using REST/SOAP APIs and Integration Hub . Conduct thorough testing, debugging, and performance optimization. Provide technical leadership and mentorship to junior developers. Collaborate with stakeholders to translate business requirements into technical solutions. Particiin all SDLC phases within an Agile/Scrum framework. Ensure adherence to ServiceNow best practices and security guidelines. Required Skills & Qualifications: Bachelor's degree in CS, IT, or related field. 4+ years hands-on ServiceNow development experience. 1+ year hands-on experience with ServiceNow ITSM and ITOM modules. Mandatory Certifications: CSA, CAD, CIS (in at least one key module). Strong proficiency in JavaScript, HTML, CSS, and Glide Scripting. Extensive experience with ServiceNow APIs and integration. In-depth knowledge of ITIL processes. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a dynamic environment. Why Join ? Work on challenging, impactful projects. Collaborative and supportive team. Continuous learning and growth. Competitive salary and benefits. Flexible hybrid work model. Preferred Candidates : Immediate Joiner to 15 Days ( Serving Notice Period) Apply Now: send it to sandeep@nexusprofessionals.in

As a ServiceNow Architect in Sydney, you will be responsible for implementing the ITSM Suite which includes Incident, Change, Release, and Problem management, as well as Service Catalog and Service Portal. Your expertise in customizing the ServiceNow tool through Business rules, Client Scripts, and Script includes will be crucial for the successful execution of projects. Your role will also involve showcasing your strong experience in developing custom dashboards, integrating reporting tools, and CRM applications to enhance the platform's functionality. Additionally, you will leverage your experience in implementing discovery and service mapping suites to streamline processes. Being adept at integrating third-party applications using REST and SOAP methodologies is essential for this position. Your knowledge of hosting services, including cloud and on-premises environments, will be valuable in ensuring seamless operations. Understanding compute workloads across physical, virtual, and cloud environments is key to optimizing performance. Furthermore, having a foundational understanding of Unix-based Operating Systems and monitoring tools will aid in troubleshooting and maintaining system health. A solid background in data networks, encompassing LAN, WAN, routing, switching, and interconnects, along with familiarity with the TCP/IP model and network layers, will be advantageous for successful project delivery.,

We are seeking a proactive and experienced ITSM Administrator/Process Owner with a strong foundation in ITIL-based IT Service Management (ITSM) processes. The ideal candidate will be responsible for configuring, administering, and enhancing our ITSM platform to support IT operations, service delivery, and continuous improvement. You will work closely with cross-functional teams to ensure the platform aligns with ITIL best practices and business requirements. Key Responsibilities 2+ years of hands-on experience with ITSM administration or consulting in platforms like ServiceNow Strong working knowledge of ITIL processes (Incident, Problem, Change, Asset/Config, Service Request). ITIL v3 or ITIL 4 Foundation certification is a plus. Proven experience in configuring and customizing ITSM modules. Experience with ITSM integrations using REST/SOAP APIs. Requirements Administer and maintain the ITSM platform such as ServiceNow, Service Desk or Jira, including Incident, Problem, Change, CMDB, Knowledge, Request, and Service Catalog modules. Design, configure, and implement new modules, applications, and integrations based on business needs. Collaborate with stakeholders to gather requirements, translate them into technical solutions, and deliver scalable ITSM enhancements. Automate workflows and processes using Flow Designer, Business Rules, UI Policies, and Client Scripts. Create and maintain reports, dashboards, and performance analytics aligned with ITIL KPIs. Ensure data integrity and compliance within the CMDB and other ITSM modules. Implement ITIL-aligned process improvements and enforce IT governance within ITSM platforms (ServiceNow, Manage Engine Service Desk, Atlassian Service Desk). Maintain technical documentation, including process flows, configurations, and support guides. Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: OpenShift. Experience: 3-5 Years.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others. Required Technical and Professional Experience 6+ years of experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality. Experience with software development methodologies such as Agile or Waterfall is desirable. Knowledge of Service Catalog design, client-side scripting, server-side scripting, Flow Designer, or legacy workflows. Experience with ITSM modules. Proficiency in Service Portal customization for Service Catalog. Integration with third-party tools or internal systems. Understanding of the ServiceNow data model, ACLs, and performance best practices. Problem-solving skills. Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Preferred Technical and Professional Experience CAD (Certified Application Developer) certification Experience with ServiceNow Integration Hub and Scoped Applications Knowledge of ServiceNow CMDB or Asset Management modules Familiarity with Performance Analytics or Reporting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

We are seeking an experienced AWS Platform Architect to join our team and lead the development and implementation of robust and secure cloud infrastructure solutions on the AWS platform. The ideal candidate will have a deep understanding of AWS technologies and best practices, a strong background in cloud architecture, and a proven track record of designing and deploying scalable and secure solutions in a multi-account AWS environment. Responsibilities Design and implement AWS landing zones using AWS Control Tower and AWS Organizations Define and enforce security policies and best practices for AWS environments Configure secure and performant AWS networks, including VPCs, subnets, security groups, and network access controls Automate infrastructure provisioning and management using Terraform or CloudFormation Develop and maintain scalable and efficient multi-account strategy using AWS Organization and Service Control Policies Monitor and optimize AWS resource utilization and cost Collaborate with development teams to ensure architectures are aligned with business requirements Provide technical leadership and guidance to other team members Stay current with emerging cloud technologies and industry best practices Requirements 11 to 15 years of experience in cloud architecture and design Strong experience with AWS Cloud Infrastructure, AWS Organization Account structures Deep understanding of security practices including IAM, GXP, and encryption mechanisms Expertise in infrastructure networking and performance optimization Proficient in Infrastructure as Code using Terraform or CloudFormation Hands-on experience with AWS Service Control Policies and AWS Control Tower Proficiency in Multi-Account Strategy and management Experience with production environment handling in multi-accounts setup In-depth knowledge of Stacksets and Service Catalog Demonstrated ability to design and implement secure, scalable, and cost-effective solutions Strong problem-solving skills and ability to work in a fast-paced environment Excellent communication and collaboration skills Bachelor s degree in Computer Science, Engineering, or related field Nice to have AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator Knowledge of cloud security compliance and regulations Experience with other cloud providers such as Azure or Google Cloud We offer Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

We are seeking an experienced AWS Platform Architect to join our team and lead the development and implementation of robust and secure cloud infrastructure solutions on the AWS platform. The ideal candidate will have a deep understanding of AWS technologies and best practices, a strong background in cloud architecture, and a proven track record of designing and deploying scalable and secure solutions in a multi-account AWS environment. Responsibilities Design and implement AWS landing zones using AWS Control Tower and AWS Organizations Define and enforce security policies and best practices for AWS environments Configure secure and performant AWS networks, including VPCs, subnets, security groups, and network access controls Automate infrastructure provisioning and management using Terraform or CloudFormation Develop and maintain scalable and efficient multi-account strategy using AWS Organization and Service Control Policies Monitor and optimize AWS resource utilization and cost Collaborate with development teams to ensure architectures are aligned with business requirements Provide technical leadership and guidance to other team members Stay current with emerging cloud technologies and industry best practices Requirements 11 to 15 years of experience in cloud architecture and design Strong experience with AWS Cloud Infrastructure, AWS Organization Account structures Deep understanding of security practices including IAM, GXP, and encryption mechanisms Expertise in infrastructure networking and performance optimization Proficient in Infrastructure as Code using Terraform or CloudFormation Hands-on experience with AWS Service Control Policies and AWS Control Tower Proficiency in Multi-Account Strategy and management Experience with production environment handling in multi-accounts setup In-depth knowledge of Stacksets and Service Catalog Demonstrated ability to design and implement secure, scalable, and cost-effective solutions Strong problem-solving skills and ability to work in a fast-paced environment Excellent communication and collaboration skills Bachelor s degree in Computer Science, Engineering, or related field Nice to have AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator Knowledge of cloud security compliance and regulations Experience with other cloud providers such as Azure or Google Cloud We offer Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: BackupExec Backup Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MSSQL Database Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: PL-SQL Experience : 3-5 Years.