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Swits Digital
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ServiceNow Developer

ServiceNow Developer

Swits Digital

5 - 9 years

5 - 9 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

development testing coding customer service management analytical itsm javascript business rules service catalog crm technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced

ServiceNow Application Developer

to support

platform development and implementation

across key ITSM modules. The ideal candidate will have hands-on experience in

full lifecycle implementation

, with expertise in

Incident, Problem, Change, Service Catalog

, and

Customer Service Management (CSM)

modules. Experience with

large-scale CRM systems

is a plus.

Key Responsibilities

Design, develop, and implement
ServiceNow solutions
across ITSM and CSM modules.
Lead or contribute to
full lifecycle implementations
, including requirement gathering, design, development, testing, and deployment.
Customize and configure
ServiceNow ITSM modules
: Incident, Problem, Change, Service Catalog.
Support
CSM module implementations
and integrations with CRM systems.
Develop workflows, business rules, scripts, and client-side/server-side code as per functional requirements.
Collaborate with stakeholders to ensure
solution alignment with business processes
.
Maintain technical documentation and provide
knowledge transfer
to other team members.
Troubleshoot, debug, and resolve platform-related issues efficiently.

Required Skills and Qualifications

Hands-on experience with
ServiceNow platform development
.
Proven experience in
full lifecycle implementation
of ITSM modules: Incident, Problem, Change, Service Catalog.
Experience in
Customer Service Management (CSM)
module implementation.
Familiarity with
large-scale CRM systems
and integrations.
Strong scripting and coding skills in
JavaScript, GlideScript, and related ServiceNow technologies
.
Excellent problem-solving, analytical, and communication skills.
Ability to work independently and collaboratively in
cross-functional teams
.

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