Specialist Applications Development

Job Description:

MINIMUM QUALIFICATIONS:

• 8+ years of total ServiceNow experience, with at least 3+ years in a Solution Architect role.
• Develop and maintain the ServiceNow platform in alignment with the strategy.
• Design scalable and high-performing ServiceNow solutions across ITSM, ITOM, CSM, or other modules as per client needs.
• Provide expert guidance on ServiceNow best practices, out-of-the-box capabilities, and customizations.
• Collaborate with business stakeholders to gather and analyze high-level and detailed requirements.
• Prepare and maintain BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories.
• Experience with Change Management ,Service Catalog, Workflows.
• Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.
• Review and validate the quality and alignment of delivered solutions.
• Conduct design reviews and approve technical deliverables.
• Maintain system architecture documentation and version-controlled repositories.
• Create solution presentation decks for internal and client stakeholders.
• Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub.
• Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.
• Strong stakeholder engagement and client-facing communication skills.
• Ability to lead workshops and translate functional needs into technical solutions.
• Experience in Agile/Scrum methodologies and working within a cross-functional team.

Preferred Qualifications:

• ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS (Certified Implementation Specialist) in one or more modules.
• Experience with CMDB and data modeling.
• Shopping Hub, Procurement, Sourcing and Third-party Risk management Modules experience.
• Excellent problem-solving skills and ability to work independently.

Soft Skills:

• Excellent verbal and written communication.
• Strong analytical and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-driven.

#SoftwareEngineering

Weekly Hours:

Time Type:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.