Senior ServiceNow Developer

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Job Overview

Sr. ServiceNow Developer

Key Responsibilities

• Architecture & Design:

  Define ServiceNow architecture aligned with business strategies. Design scalable, reusable components across modules like ITSM, ITOM, HRSD, CSM, and custom apps.

• Development:

  Develop custom applications, integrations, and modules using

  JavaScript (Strong hands-on required)

  , Glide APIs, and Flow Designer.

• Customization:

  Customize forms, workflows, UI policies, client scripts, and business rules.

• Integrations:

  Build REST/SOAP integrations with third-party platforms and internal systems (e.g., Jira, AD, AWS, Azure) using Integration Hub and MID Server.

• Automation:

  Leverage ServiceNow App Engine, Integration Hub, and Flow Designer for automation and low-code development.

• Leadership & Quality:

  Lead platform upgrades, performance tuning, and security hardening. Conduct code reviews to ensure adherence to coding standards.

• Mentorship:

  Guide junior developers and ensure knowledge transfer across the team.

• Troubleshooting:

  Collaborate with support teams to resolve platform issues.

Required Qualifications & Skills

• Experience:

  4+ years of experience in ServiceNow development and design.

• Module Expertise:

  Strong knowledge of ServiceNow ITSM, ITOM, HRSD, CSM, or SecOps.

• Scripting:

  Extensive hands-on experience with ServiceNow scripting (Client Scripts, Script Includes, UI Actions, Scheduled Jobs, etc.).

• Technical Tools:

  Hands-on with ACLs, Service Portal, Custom Widgets, Scoped Applications, and Version Control (Git).

• CMDB & ITOM:

  Knowledge of CMDB, Discovery, and Asset Management.

• Methodologies:

  Understanding of Agile/Scrum delivery models and DevOps practices.

Preferred Qualifications (Nice to Have)

• Certifications:

• Mandatory:

  ServiceNow Certified System Administrator (CSA).

• Preferred:

  CAD, CIS-ITSM/CSM/HRSD.

• Advanced Tech:

  Exposure to Generative AI capabilities, Performance Analytics, and Service Portal UI/UX customization.

• Additional Skills:

  Experience with ITOM Discovery, Service Mapping, or AIOps. ITIL v3/v4 certification is a plus.

Soft Skills

• Strong problem-solving and analytical skills.
• Clear and confident communication with technical and non-technical stakeholders.
• Leadership ability and a collaborative mindset.
• Self-driven with a passion for learning and innovation.