Job Title: Systems Administrator Level 2 Role: SharePoint Administrator II Job Summary: We are seeking a Level 2 SharePoint Administrator to support and maintain its SharePoint environments, ensuring seamless collaboration and efficient document management. The role involves handling user access requests, troubleshooting SharePoint-related issues, and assisting in governance and compliance management. The ideal candidate should have experience working with SharePoint Online, SharePoint Server 2016, Power Platform, and Microsoft 365 tools. Key Responsibilities: SharePoint Administration & Maintenance: Support SharePoint Online and SharePoint Server 2016, including site collection management and content administration. Perform regular SharePoint patching and security updates. Handle permission management and access control requests. Support users with SharePoint site customizations, lists, libraries, and workflows. Assist with SharePoint migration and data provisioning tasks. Incident & Ticket Management: Provide L2 support for troubleshooting SharePoint issues and responding to tickets for SharePoint Online and on-premises environments. Resolve issues related to Microsoft Teams integration, user permissions, and workflow automation. Support ticket resolution for other SaaS applications such as Jira, Confluence, Power Platform, and Zoom. Track and escalate complex issues to L3 administrators when necessary. Maintain custom automation for permission requests in SharePoint Online. Custom automation for site collection provisioning. Support integrations and data migrations. Security & Compliance Management: Identify, notify, and remediate SharePoint security vulnerabilities. Ensure compliance with Microsoft 365 security policies, data retention rules, and governance frameworks. Assist with external user collaboration permissions and security restrictions. Power Platform & Integrations: Support Power BI, Power Automate, and Power Apps administration. Manage license assignments for Power Platform, Jira, Confluence, Box, and Asana. Provide consulting support for citizen developers using Power Platform. Collaboration & Documentation: Grant access to SharePoint workspaces and maintain documentation of site structures. Work with IT and business teams to enhance SharePoint functionality. Document issue resolutions, system configurations, and standard operating procedures. Qualifications & Skills: Bachelors degree in IT, Computer Science, or related field. 3-5 years of experience in SharePoint administration and support. Strong understanding of SharePoint Online, SharePoint Server 2016, and Microsoft 365. Experience with SharePoint permissions, workflow creation, and content management. Familiarity with PowerShell scripting for SharePoint automation. Basic knowledge of Microsoft security policies, compliance frameworks, and access management. Strong problem-solving skills and ability to work in a fast-paced environment. Preferred Qualifications: Microsoft 365 or SharePoint certification. Experience with Jira, Confluence, Power Platform, and third-party SharePoint tools. Understanding of SharePoint migration tools and best practices Work Schedule & Support Coverage: 24x7 Support Environment (Rotational Shift).
Business Systems III - P3 - Senior ServiceNow Developer - Level 3 Compucom is seeking an experienced ServiceNow Developer that is interested in helping us change the way that client manages IT. This contract position will be responsible for improving the delivery of IT self-services for clients by developing custom IT Service Catalog solutions on the ServiceNow platform. The ideal candidate will have a comprehensive knowledge of ServiceNow application development, as well as in-depth JavaScript expertise and an understanding of ITIL and systems integration. Candidates also need to be a strong team player with customer focus and should thrive on problem solving and achieving results. At the same time, candidates should also be self-motivated, capable of managing projects from requirement gathering to final implementation with minimal guidance. Primary Responsibilities: Adapts existing methods and procedures to create possible solutions to moderately complex problems Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues Consults with business analyst/project manager to develop appropriate technical solutions Follows up on outstanding development needs and provides timely status reports to the project manager Advises on options, risk and impacts on business processes and technical architecture Communicates technical problems and solutions to both technical and non-technical audiences Preferred Scripting knowledge on JavaScript Preferred Implementation experience in Service Catalog/Service Request Expertise in Web Services, SOAP, WSDL, AD, SSO, LDAP, Import Sets, DB and Flat file integration Understanding of relational databases including advanced knowledge of SQL scripting Required Skills: Minimum of 3 years of experience as a ServiceNow Developer Minimum of 3 years of experience with Angular JavaScript, jQuery, HTML and Bootstrap Minimum of 3 years of experience with scripting using JavaScript, GlideScript, Apache Jelly, XML and GlideAjax and one or more Web Services, XML, HTML and CSS Minimum of 3 years of experience with creating ServiceNow business rules, client scripts, UI policies and actions Minimum of 3 years of experience leveraging the ServiceNow API s including integrations and web services Strong analytical and creative problem-solving skills to resolve highly complex software design issues. Ability to execute given assignments in a self-directed manner, takes ownership Experience with the full software development or application implementation life cycle: Analysis, Design, Implementation, Testing, Training, and Support Experience with IT systems and technology platforms and demonstrated aptitude for learning new applications and technologies Ability to evaluate and assess the impact of one solution and / or product on the rest of the organization as a whole Preferred Skills: Certified ServiceNow System Administrator Certified ServiceNow Developer ITIL V3 Foundations Certified Experience with creating database views and complex reports Experience with creating and managing scheduled jobs About Compucom Compucom is a leading provider of digital workplace services, dedicated to enhancing work experiences through innovative solutions that power the modern digital workplace. We take pride in: Seamlessly integrating people, technology, and edge computing for a superior experience. Providing round-the-clock, 24/7/365 technology support for a completely smooth and uninterrupted service. Managing IT operations for some of the worlds busiest enterprises, including five of the top ten Fortune 500 companies. Why Choose Compucom: Our mantra, "We create better work experiences," drives our mission to deliver experience-enhancing solutions that power todays digital workplace. Key Stats: Supporting over 9 million devices worldwide, ensuring reliability at scale. Managing 8+ million service interactions annually, with an impressive 85% first-contact resolution rate, minimizing downtime. A powerhouse team of 7,000+ technology experts , holding more than 70,000 technical certifications across various IT domains. Trusted by 300+ leading enterprises , delivering customized IT solutions that drive productivity, efficiency, and innovation. Deep experience in handling IT ecosystems for high-demand industries, ensuring seamless digital transformations. Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. ",
Job Title: Systems Administrator Level 2 Job Summary: We are seeking a Level 2 SharePoint Administrator to support and maintain its SharePoint environments, ensuring seamless collaboration and efficient document management. The role involves handling user access requests, troubleshooting SharePoint-related issues, and assisting in governance and compliance management. The ideal candidate should have experience working with SharePoint Online, SharePoint Server 2016, Power Platform, and Microsoft 365 tools. Key Responsibilities: SharePoint Administration & Maintenance: Support SharePoint Online and SharePoint Server 2016, including site collection management and content administration. Perform regular SharePoint patching and security updates. Handle permission management and access control requests. Support users with SharePoint site customizations, lists, libraries, and workflows. Assist with SharePoint migration and data provisioning tasks. Incident & Ticket Management: Provide L2 support for troubleshooting SharePoint issues and responding to tickets for SharePoint Online and on-premises environments. Resolve issues related to Microsoft Teams integration, user permissions, and workflow automation. Support ticket resolution for other SaaS applications such as Jira, Confluence, Power Platform, and Zoom. Track and escalate complex issues to L3 administrators when necessary. Maintain custom automation for permission requests in SharePoint Online. Custom automation for site collection provisioning. Support integrations and data migrations. Security & Compliance Management: Identify, notify, and remediate SharePoint security vulnerabilities. Ensure compliance with Microsoft 365 security policies, data retention rules, and governance frameworks. Assist with external user collaboration permissions and security restrictions. Power Platform & Integrations: Support Power BI, Power Automate, and Power Apps administration. Manage license assignments for Power Platform, Jira, Confluence, Box, and Asana. Provide consulting support for citizen developers using Power Platform. Collaboration & Documentation: Grant access to SharePoint workspaces and maintain documentation of site structures. Work with IT and business teams to enhance SharePoint functionality. Document issue resolutions, system configurations, and standard operating procedures. Qualifications & Skills: Bachelors degree in IT, Computer Science, or related field. 3-5 years of experience in SharePoint administration and support. Strong understanding of SharePoint Online, SharePoint Server 2016, and Microsoft 365. Experience with SharePoint permissions, workflow creation, and content management. Familiarity with PowerShell scripting for SharePoint automation. Basic knowledge of Microsoft security policies, compliance frameworks, and access management. Strong problem-solving skills and ability to work in a fast-paced environment. Preferred Qualifications: Microsoft 365 or SharePoint certification. Experience with Jira, Confluence, Power Platform, and third-party SharePoint tools. Understanding of SharePoint migration tools and best practices Work Schedule & Support Coverage: 24x7 Support Environment (Rotational Shift). About Compucom Compucom is a leading provider of digital workplace services, dedicated to enhancing work experiences through innovative solutions that power the modern digital workplace. We take pride in: Seamlessly integrating people, technology, and edge computing for a superior experience. Providing round-the-clock, 24/7/365 technology support for a completely smooth and uninterrupted service. Managing IT operations for some of the world's busiest enterprises, including five of the top ten Fortune 500 companies. Why Choose Compucom: Our mantra, "We create better work experiences," drives our mission to deliver experience-enhancing solutions that power todays digital workplace. Key Stats: Supporting over 9 million devices worldwide, ensuring reliability at scale. Managing 8+ million service interactions annually, with an impressive 85% first-contact resolution rate, minimizing downtime. A powerhouse team of 7,000+ technology experts , holding more than 70,000 technical certifications across various IT domains. Trusted by 300+ leading enterprises , delivering customized IT solutions that drive productivity, efficiency, and innovation. Deep experience in handling IT ecosystems for high-demand industries, ensuring seamless digital transformations. Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Job Description: Job Summary The Workday HRIS Senior Principal Consultant is responsible for the oversight and management of the configuration, maintenance, and optimization of the Workday HRIS system to ensure that the organization s HR processes are running efficiently. This role will work closely with HR teams, IT, and business stakeholders to analyze, implement, and maintain solutions that support key HR functions, such as, onboarding, compensation, talent/performance management, benefits, payroll, leaves and employee data management. Duties and Responsibilities System Configuration & Management: Configure and maintain Workday HCM modules (e.g., Core HR, Talent, Performance, Advanced Compensation, Benefits, Payroll, Leaves, Time & Absence, etc.). Implement Workday system changes, including business process design, configuration, testing, documenting runbooks and regression testing. Troubleshoot system issues and provide ongoing support and maintenance. Data Management & Reporting: Design and deliver custom reports, dashboards, and analytics using Workday reporting tools (e.g., Workday Prism Analytics, Workday Report Writer, Trended Worker Reporting). Monitor HRIS data integrity and implement measures to ensure data quality and accuracy. Support ad-hoc reporting requests and analyze HR data to support business decisions. Project Support & Collaboration: Lead and/or support Workday-related projects and enhancements, working with cross-functional teams including HR, IT, and vendors. Manage system updates and releases, ensuring that new features are successfully tested, documented and deployed. Act as a liaison between HR business units and IT teams to ensure seamless integration between systems. User Support & Training: Provide end-user support for HR system users and troubleshoot issues as they arise, including ticket management via team mailbox. Conduct training sessions and create user documentation to empower HR teams and other employees to use Workday effectively. Serve as a subject matter expert (SME) for Workday and related HRIS functionalities. Process Improvement & Best Practices: Continuously assess and recommend improvements to HRIS processes and workflows. Stay current with Workday updates, new features, and industry best practices. Provide guidance and mentorship to junior team members as needed. Basic Qualifications Bachelor s degree in Human Resources, Information Technology, Business Administration, or a related field. 15+ years of experience in HRIS management, specifically in Workday . Proven experience collaborating with cross-functional teams and managing large-scale HR technology projects. Deep knowledge of HR processes, data management, and compliance requirements. Strong analytical, problem-solving, consultative, and decision-making skills. Excellent project management skills. Studio experience preferred but not required CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Regular attendance and timely appearance are essential for the completion of this work. Job Descriptions are subject to change at any time. ",
Networking I Function: NOC (Network Operations Center) Profile: Networking I Domain: Networking/ITSM Level: 1 Role: As Networking I NOC (Network Operations Center), you are responsible for performing monitoring, troubleshooting, incident management, change management, problem management, installs/decommissioning and end-to-end lifecycle management for our customer s network infrastructure. Analyzes and resolves problems associated with network devices (routers, firewalls, switches, wireless access points etc.) and interconnecting network transport (LAN/WAN). Responsibilities: Responding to automated and/or manual alerts/events/incidents about network issues and initiating the resolution life cycle. Remote testing/triage to validate alert/event/incident. Contacting customer helpdesk and/or end user and guiding through initial triage/troubleshooting to isolate network issues to hardware/cabling/transport. Reporting issues and initiating trouble tickets with hardware/cabling/transport vendors. Following up with vendors according to SLAs and escalation matrices to coordinate communication of latest updates, dispatch ETAs, RFOs etc. to the customer. Initiating & coordinating service calls for field engineers with vendors (including third party vendors independent of the hardware/cabling/transport vendors). Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve basic device hardware, configuration and/or software/IOS issues. Escalate issues for Level 2/3 support as per documented guidelines. Provide implementation support for change management activities performed with Level 2/3 support. Provide analytical support for problem management activities being performed with Level 2/3 support. Strong concepts of networking like TCP/IP and TCP dump. Network management - configuring network interfaces and troubleshooting network problems, Qualifications: 1- 3+ years of technical experience in corporate IT operations Knowledge of Routing & Switching Strong skills in working with clients and communication. Knowledge regarding Internet Service Providers Strong writing skills to maintain organized documentation. Knowledge of network cabling, network classification and network topology Professional level training & certification in data networking by any leading vendor, i.e. Aruba, Arista, Cisco, Juniper, Fortinet, Meraki, Checkpoint, Palo Alto.
Job Summary We are seeking a Talent Acquisition Specialist II with a strong background in Service Desk and Infrastructure Management hiring. In this role, you will be responsible for driving full-cycle recruitment to support our IT operations and managed services functions, ensuring timely hiring of high-quality candidates. You ll partner closely with business stakeholders to understand workforce needs and deliver talent that drives business success. Duties and Responsibilities Manage end-to-end recruitment for roles in Service Desk, Infrastructure Management, and others as needed. Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines. Utilize multiple sourcing channels (job boards, employee referrals, and internal database) to build strong talent pipelines. Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews. Drive a best-in-class candidate experience, maintaining professional communication and timely updates. Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met. Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports. Maintain compliance with company policies and local labor regulations. Collaborate with TA peers on employer branding initiatives and continuous process improvement. Basic Qualifications 3 5 years of recruitment experience, with 2+ years focused on hiring for Service Desk and Infrastructure Management roles. Solid understanding of IT services frameworks, shift-based support models, and L1 L3 support structures. Proven experience working in a fast-paced, high-volume hiring environment. Strong communication and stakeholder management skills. Hands-on experience with ATS tools. Proficient in using sourcing platforms like LinkedIn Recruiter, Naukri, Indeed, etc. Collaborate with hiring managers to define role requirements, sourcing strategy, and hiring timelines. Utilize multiple sourcing channels (LinkedIn, job boards, employee referrals, and internal database) to build strong talent pipelines. Conduct initial screenings, evaluate technical fit (in collaboration with hiring managers), and coordinate interviews. Drive a best-in-class candidate experience, maintaining professional communication and timely updates. Ensure recruitment SLAs such as time-to-fill, time-to-offer, and candidate pipeline quality are met. Track and maintain accurate data in the Applicant Tracking System (ATS) and recruitment reports. Maintain compliance with company policies and local labor regulations. Collaborate with TA peers on employer branding initiatives and continuous process improvement. Preferred Qualifications Prior experience supporting a global IT services organization. Exposure to diversity hiring practices in India. Bachelors degree in HR, Business, or related field; certification in recruitment or sourcing is a plus.
Job Summary We are seeking a dynamic and strategic Talent Acquisition Manager to lead our recruitment efforts across India. In this role, you will oversee a team of recruiters, drive full-cycle recruiting strategies, and ensure we attract, engage, and hire top talent that aligns with our business goals and culture. You will act as a key partner to business leaders, providing market insights, optimizing hiring processes, and building a strong employer brand in the region. Duties and Responsibilities Lead and develop a high-performing team of recruiters, providing mentorship, guidance, and performance management. Partner with hiring managers and senior leaders to understand workforce needs and translate them into effective recruitment strategies. Drive full-cycle recruitment for critical roles, ensuring a seamless and positive candidate experience. Use data and analytics to track hiring metrics, identify bottlenecks, and continuously improve recruitment efficiency. Build and maintain talent pipelines for key roles and hard-to-fill positions. Manage relationships with external agencies, job boards, and recruitment platforms. Champion employer branding initiatives to position the company as a top employer in India. Ensure recruitment processes comply with all local labor laws and internal policies. Lead diversity hiring efforts and inclusive recruiting practices. Collaborate with regional/global HR and TA teams to align on best practices, tools, and technology. Basic Qualifications 8+ years of experience in Talent Acquisition, including 2+ years in a leadership role. Proven experience hiring across a variety of functions (e.g., commercial, tech, operations). Strong knowledge of the talent market in India and regional hiring trends. Hands-on experience with applicant tracking systems (ATS) and recruitment analytics. Excellent communication, stakeholder management, and team leadership skills. Experience in a fast-paced, high-growth or matrixed environment is a plus.
The HR Team Lead will oversee day-to-day HR Operations functions and processes to drive operational excellence, support HR service delivery, and ensure compliance with statutory regulations. This role will be responsible for implementing HR systems and tools, maintaining data integrity, and delivering a high-quality employee experience across key lifecycle processes including onboarding, HRIS administration, payroll input support, and reporting and have a passion for improving employee experiences. Duties and Responsibilities Lead and manage the HR operations team to ensure efficient and effective HR service delivery. Oversee core HR functions such as onboarding, offboarding, payroll support, benefits administration, employee data management, and HRIS maintenance. Monitor and ensure compliance with labor laws, company policies, and data privacy regulations. Collaborate with other HR leaders to implement HR strategies, programs, and initiatives. Identify and implement process improvements to increase efficiency and enhance employee satisfaction. Generate and analyze HR metrics and reports for leadership decision-making. Act as a point of escalation for complex employee queries or operational issues. Ensure accuracy and integrity of HR data across all platforms. Support internal audits and ensure documentation and processes are audit-ready. Train, coach, and develop HR operations staff to build a high-performing team. Assist in the renewal, communication, and tracking of employee insurance and wellness benefits. Basic Qualifications 6+ years of relevant experience in HR Operations, with at least 2 years in a team lead or supervisory role. Bachelor s degree required; Master s degree in Human Resources or a related field preferred Hands-on experience with HRIS platforms (Workday preferred). Proficient in MS Office Suite, particulatly Excel (pivot tables, VLOOKUP, dashboards). Strong understanding of benefits administration, and HR compliance practices. High level of attention to detail and organizational skills, and ability to manage multiple priorities. Assertive and professional communication style with strong stakeholder and vendor management abilities.
Function: Data Center Profile: System Administrator III Domain: Wintel Level: 3 Role: As Wintel System Administrator III, you will be responsible for the upkeep, deployment, configuration, and maintenance of Windows Servers. Contributes to the planning and implementation of maintenance and installation work, including building and management of systems and components of virtualized computing environments. Responsibilities: Working Experience on experience on installation, configuration and troubleshooting Windows Server 2012R2 ~ 2022. Working Experience on installation configuration of Active Directory, DNS, DHCP, DFS, and Group Policy (GP). Working Experience on AD User management /access management including role group, permission group, OU management, group policy management. Configuring and troubleshooting of Windows based failover clusters. Strong exposer on windows server OS, RDP troubleshooting. Windows servers security patching for the vulnerabilities detected and troubleshooting if problems encountered before/after the patch installations permission group. Deploying, configuring, and maintaining Windows Server operating systems across various versions. Managing server roles and features (DHCP, DNS, File Services, Hyper-V, etc.). Performance tuning and optimizing server configurations for specific workloads. Configuring and troubleshooting network protocols (TCP/IP, DNS, DHCP). Implementing security measures like firewalls, access controls, and intrusion detection/prevention systems. Scripting and Automation: Utilizing scripting languages (e.g., PowerShell) to automate routine tasks, streamline processes, and enhance efficiency in managing Windows systems. Writing scripts for automated user provisioning, system monitoring, log analysis, and backup routines. Creating comprehensive documentation of configurations, procedures, and incident reports. Generating and presenting reports on system performance, security vulnerabilities, and compliance status. Collaborating with cross-functional teams for project planning, implementation, and troubleshooting. Providing technical guidance and mentorship to junior administrators. Troubleshooting and Issue Resolution: Diagnosing and resolving complex technical issues related to Windows servers, applications, networking, and hardware. This might involve analyzing logs, utilizing diagnostic tools, and applying solutions. Responsible for Windows Servers Infrastructure management for multiple customers. Collaboration and Support: Collaborating with other teams or departments to support various projects, providing technical expertise, guidance, and support. Disaster Recovery and Business Continuity: Developing and testing disaster recovery plans to ensure data protection and business continuity in case of system failures or disasters. Vendor Management: Collaborating with vendors for product support, troubleshooting, and acquiring necessary resources or services. Deep technical problem isolation and resolution capability Must maintain the highest level of industry certification and knowledge. Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure. Qualifications: Relevant technical experience in corporate IT operations in Data Center Environment Should have experience working in Windows Servers, Active Directory, Backup, Storage, Patching, SCCM. Understanding of Cloud and on-prem environment Has managed technical teams for specialized area. Good Knowledge of ITIL processes and implementation Demonstrated experience in process improvement. Excellent communication and relationship building skills. Always driving for continuous improvement across domains Strong planning and organizing capabilities. Ability to work and lead effectively in a team and process-based environment. Ability to build team capabilities for upcoming technologies. Understanding of SAN and NAS storage. Certifications Preferred - Administering Windows Server Hybrid Core Infrastructure Configuring Windows Server Hybrid Advanced Services
Desktop support technician responsible for setup and deployment of all devices, for new hires onboarding and/or for repair/replacement in response to Service Desk tickets. Must work independently to manage one s time to meet the demands of our associates. Responsibilities: Respond to telephone, email, and online requests for technical support. Provide high level of customer service and quick resolution times Follow-up directly customers Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. Identify, research, and resolve technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Document, track, and monitor technical issues using applicable systems and tools. Utilize Service Desk software to keep track of help tickets, resolution and working times. May coordinate with other teams or departments to resolve user problems. Escalate unresolved issues to the next level of support personnel Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Provide feedback on processes and make recommendations on areas to improve Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting Provide guidance and support and keep information on company IT products and services Assist in support of all business-related Information Technology systems Qualifications: Associate degree in computer related field or equivalent training preferred. 0 to 2 years support experience required. CompTIA A+ (Preferred) Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Proficient with Windows 10 OS, Mac & Mobile (iOS & Android). Basic ability to work independently and manage one s time. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Customer-oriented and patient
J ob DescriptionJob Description Job Description-CRC Swivel Seat Position summary: The candidate will handle order placements via the ticketing system for desktop, laptop, and printer-related issues, and provide swivel seating support through AVD access using CompuCom-issued devices. Required Skill Set: CRC Environment & Tools Work within the clients ServiceNow instance, CompuCom Ordering System, Marketplace, WIMS, and DIMS. Ensure timely updates of order and tracking status in ServiceNow upon depot confirmation. Attend daily status calls covering open ticket reviews, issue resolution, and process alignment. Technical & Process Knowledge Proficient in ServiceNow and CLP/Marketplace tools. Familiarity with various laptops, desktops, printers, and accessories. Ability to analyze email requests and respond promptly. Classify and prioritize cases based on severity and business impact. Assist teammates in assessing case impact and urgency. Take ownership of high-priority incidents requiring immediate action. Operational Excellence Monitor queues and mailboxes regularly to ensure task completion. Keep stakeholders informed about outages or changes affecting operations. Escalate issues as per defined escalation protocols. Maintain high levels of customer satisfaction by resolving non-technical concerns. Professional Attributes Strong written and verbal communication skills. Willingness to work in a 247 environment. Represent Compucom professionally in all stakeholder interactions.
Overview: Responsibilities: Job Description Summary: Job Description: Systems integration Specialist - Level 3 About EPM: EPM delivers true end to end device management while optimizing the end-user experience and aligning with business goals. The EPM team works in multiple technologies i.e. SCCM, Intune, Altiris, Google ChromeBook, Mobile Device Management Solutions, Application Packaging, Image Engineering, and many more. End User Enablement LOB helps to meet users ever-increasing technology demands anytime and anywhere with services that improve workplace flexibility, enhance worker satisfaction and productivity, and streamline IT management. Position Summary: An MDM Engineer is responsible for all technical aspects of consulting, architecting, building, configuring, and supporting MDM environments to manage client mobility solutions. The successful Engineer, MDM must have proven capability to drive their work, collaborate with clients/customers to understand their business challenges and develop distinctive and innovative mobile solutions. As the Configuration Owner, the MDM Engineer will collaborate with the key partners to guarantee that the MDM tools are compliant with the management requirements of end user devices. And as a technical team member, it is expected that the Engineer will remain connected with industry partners and share relevant updates to the entire MDM team. Roles and Responsibilities: Assist in the deployment, configuration, and maintenance of MDM tools (Microsoft Intune, Airwatch, SOTI, WorkspaceOne, Apple Business Manager (ABM), MobileIron, JAMF Pro, IBM MaaS360, Samsung Knox, or something comparable). Consult, design, and document MDM environments for new and existing customers. Determine hardware, software, and resource requirements to implement and upgrade MDM environments based on current and forecasted Customer requirements. Participate in consult, design, build and test mobile client solutions as requested. Monitoring and maintaining of the customer s MDM environments by performing daily health checks to make sure the infra is error free. Provide support to end-users and address their Android, OS and MacOS device-related issues through incident management process. Creating and providing daily, weekly and adhoc reports as requested. Creating and deploying software packages, profiles, and policies. Collaborate with senior administrators on troubleshooting and resolving technical issues. Keep up to date with industry trends and best practices related to Apple device management. Contribute to documentation and knowledge sharing within the team. Develop and maintain Change Management processes for client environments. Provide technical guidance / support to internal depts (Sales, Service, Solutioning etc.) Serve as technical liaison to vendors for customer MDM environment support issues. Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to Intune and similar technologies. Phone, email, and chat support for technical questions related to MDM products. Maintain and increase customer satisfaction and ensure retention. Occasionally be available for Support issues outside of normal business hours. Work cross departmentally as required to resolve customer issues. Other duties and special projects as assigned. Responding to customer inquiries and requests via phone, email, chat, or web portal. Diagnosing and resolving technical issues related to Intune, such as enrollment, policy, compliance, app protection, app deployment, reporting, and troubleshooting. Escalating complex or unresolved issues to the appropriate team or vendor. Identifying, diagnosing, and resolving complex issues in a timely and professional manner. Documenting and updating customer cases, interactions, feedback, and solutions in the support database/system. Following up with customers to ensure their satisfaction and Intune functionality. Participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness. Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations. Knowledge and Skill Requirement: Candidate should be proficient with different Mobile Device Management technologies. Primary skillset would be 9- 12 years of experience with excellent working understanding in Mobile device management tools Microsoft Intune, Airwatch, SOTI, WorkspaceOne, Apple Business Manager (ABM), MobileIron, JAMF, IBM MaaS360, Samsung Knox, or something comparable (Candidates with relevant certifications would be considered an add-on) In depth knowledge of configuring applications and device configurations, packaging them for deployment, and testing them using MDM platform, as well as configuring, assigning, and managing the relevant rights and scopes across MDM platforms. Good knowledge of Apple macOS operating system and familiarity with JAMF and Apple concepts (Certifications: JAMF 100 and Apple Certified Support Professional) Exposure to the deployment of mobile operating systems and applications in a large enterprise setting Overall experience in Mobile technologies related to mobile operating systems, features and solid functional knowledge for iOS, Android, BlackBerry, Windows Mobile. Extensive practical experience with Azure Conditional Access policies Troubleshoot and resolve any issues related to device enrolment and portal functionality. Stay updated with the latest features and updates of the Corporate Device Portals and implement them as necessary. Device provisioning and configuration, Device management and security Application management and support, Troubleshooting and issue resolution, User training and support. Azure Active Directory expertise for managing specific groups, adding/removing users/devices from groups, and using groups to possibly exempt users/devices from certain policies, or changing settings that are different than defaults. Intune Platform expertise for enrolment, troubleshooting of device enrolment issues, configuration policy, compliance policy, conditional access, update management, application management, Microsoft Remote Assist, Microsoft Guides, and Power Platform Expertise for internal MDM packaging and deployment, Apple Developer Account Management, application re-signing and public app store deployment, and Google Play console Account Management. Implement and manage Mobile Device Management solutions to enforce security policies, control access to corporate resources, and remotely manage mobile devices. Configure MDM settings for device encryption, app whitelisting, and remote wipe capabilities to enhance mobile security. Hands-on experience with enrolling Mac, Android, and iOS devices (Windows preferred) Proficient in setting up Autopilot programs. In-depth knowledge of end-to-end configurations, compliance, and conditional access policies. Design and implement device security policies, monitor, and analyze device health, performance, and security, taking appropriate actions to address issues. Excellent understanding of the workflow behind MDM and MAM policies. Excellent knowledge of device and user-based certificates Excellent understanding of certificates/tokens and their renewals for managing devices. Bash scripting language skills would be a plus. Maintain documentation of security policies, procedures, and security incidents. Prepare security reports and presentations for management, highlighting security issues, remediation efforts, and recommendations for improving mobile security posture. Working experience in the windows platform, imaging/configuration of devices would be a plus. Maintain expertise in multiple MDM platforms through continued technical and product training. Staying updated on MDM product updates, changes, and new features. Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces. Good understanding of Microsoft, Amazon, and Google cloud platforms Look for innovation and automation opportunities in existing procedures and, develop automated solutions where applicable. Communication and collaboration skills, including the ability to explain technical concepts in simple terms and work effectively with diverse and global teams. Exceptional problem-solving skills and the ability to work autonomously in a distributed team. Strong ability to analyze and resolve problems quickly and efficiently. Self-motivated with the ability to work with minimal supervision. Ability to meet tight deadlines and deliver a quality solution. Strong problem-solving skills and attention to detail. Experience in incident, change and problem management process. Very Good understanding of Change and Release Management. Knowledge of project management methodologies. Key Deliverables (KRA/Measure): Tasks should be delivered well within SLA. Deploying application packages, configuration, compliance, and security policies through different MDM platforms. Deployment and renewal of device and user-based certificates/tokens. Providing L3 support on incident resolution. Working on complex break fixes and providing solution quickly. Creation and maintenance of KB and SOP documents on regular basis. Identifies and implements process improvement opportunities. Job Specifications & Qualification: Should be B.Tech/B.E (Computer/IT), MCA or a related field is preferred. Shows flexibility / ownership & resilience. Excellent Communication Skills Ability to work within challenging environment with tight delivery timelines. Should be open to work 24/7 Understanding of the Business situation and capability to address issues. Excellent communication and interpersonal skills. Eagerness to learn and adapt to new technologies. A self-starter with the ability to work effectively in a team environment. Eligibility Criteria: Relevant Experience (Minimum total experience) 9 - 12 years Selection Process: Interview with Technical Panel and Manager (Hiring Manager) Location: EON, Kharadi Openings: 1 ( One) Process: EPM Reporting into: IT Systems Manager Qualifications: Functional/Technical Skills",
Function: Data Center Profile: System Administrator III Domain: Citrix AVD Level: 3 Role: As System Administrator II Citrix, you are responsible for performing Installation, configuration, and maintenance of Citrix infrastructure systems within a business. Analyzes and resolves problems associated with the Citrix infrastructure system's servers, hardware, applications, and software. Detects, diagnoses, and reports application and VDI related problems. Responsibilities: Installing, configuring, and maintaining Citrix XenApp/Desktop 7.15 Strong background in Citrix administration and understanding of scripting. Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and XenDesktop. Have performed Citrix upgrade and farm migration from planning through implementation. Performance tuning and optimizing server configurations for specific workloads. Client-side configuration of XenApp/Desktop and troubleshoot various user issues. Strong knowledge in Provisioning Services (PVS) with versioning, Machine Creation Services (MCS) XenDesktop including Delivery Controllers, Provisioning Services, StoreFront servers Experience in a rapid paced, time sensitive, high-quality environment. Strong understanding of Load Manager, Resource manager, Citrix Patch Management Good understanding on VDI technologies Azure Virtual Desktop &W365 Operations and Deployment knowledge on Azure Virtual Desktop Hands on experience in implementing and supporting of AVD with DR Good skills on windows client and Server OS, Azure image Gallery.Creating and customization of images Configure and deploy FSLOGIX and required infra in AVD User profile management in AVD Configure Optimization & Security features in AVD Troubleshooting AVD related issues and BAU support Good understanding of Incident, Change, Problem Management process and provide the RCAs on P1 tickets. Effectively lead detailed technical discussions develop, and present required briefing Materials to ensure the customers needs met. Qualifications: 6+ years of technical experience in corporate IT operations in Data Center Environment. Independent problem solver and selfstarter. Strong documentation abilities necessary to ensure timely problem resolution. Leading projects to implement new Citrix solutions Should have experience working in Citrix XenApp and XenDesktop and AVD. Good Knowledge of ITIL processes and implementation Demonstrated experience in process improvement. Excellent communication and relationship building skills. Always driving for continuous improvement across domains VDI build Experience (Virtual). Desired Certifications: CCA-V CCE-V, CCP-V, VMware VCP, ITIL Eligibility Criteria: Relevant Experience (Minimum total experience) 5-7 years of experience Experience in current Role Level 1 - AE / EE rating 12 months as Level 1 & ME 18 months as level 1 Level 2 - 12 months as level 2 (ME/AE/EE) Who all can apply L1 & L2 Job Levels Selection criteria: Interview with Hiring Manager or equivalent & HR Location - EON Openings - 1 (One) Process: Data Center Reporting into - Operations Manager.
Job DescriptionJob Description Systems integration Specialist - Level 3 About EPM: EPM delivers true end to end device management while optimizing the end-user experience and aligning with business goals. The EPM team works in multiple technologies i.e. SCCM, Intune, Altiris, Google ChromeBook, Mobile Device Management Solutions, Application Packaging, Image Engineering, and many more. End User Enablement LOB helps to meet users ever-increasing technology demands – anytime and anywhere with services that improve workplace flexibility, enhance worker satisfaction and productivity, and streamline IT management. Position Summary: An MDM Engineer is responsible for all technical aspects of consulting, architecting, building, configuring, and supporting MDM environments to manage client mobility solutions. The successful Engineer, MDM must have proven capability to drive their work, collaborate with clients/customers to understand their business challenges and develop distinctive and innovative mobile solutions. As the Configuration Owner, the MDM Engineer will collaborate with the key partners to guarantee that the MDM tools are compliant with the management requirements of end user devices. And as a technical team member, it is expected that the Engineer will remain connected with industry partners and share relevant updates to the entire MDM team. Roles and Responsibilities: Assist in the deployment, configuration, and maintenance of MDM tools (Microsoft Intune, Airwatch, SOTI, WorkspaceOne, Apple Business Manager (ABM), MobileIron, JAMF Pro, IBM MaaS360, Samsung Knox, or something comparable). Consult, design, and document MDM environments for new and existing customers. Determine hardware, software, and resource requirements to implement and upgrade MDM environments based on current and forecasted Customer requirements. Participate in consult, design, build and test mobile client solutions as requested. Monitoring and maintaining of the customer’s MDM environments by performing daily health checks to make sure the infra is error free. Provide support to end-users and address their Android, OS and MacOS device-related issues through incident management process. Creating and providing daily, weekly and adhoc reports as requested. Creating and deploying software packages, profiles, and policies. Collaborate with senior administrators on troubleshooting and resolving technical issues. Keep up to date with industry trends and best practices related to Apple device management. Contribute to documentation and knowledge sharing within the team. Develop and maintain Change Management processes for client environments. Provide technical guidance / support to internal depts (Sales, Service, Solutioning etc.) Serve as technical liaison to vendors for customer MDM environment support issues. Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to Intune and similar technologies. Phone, email, and chat support for technical questions related to MDM products. Maintain and increase customer satisfaction and ensure retention. Occasionally be available for Support issues outside of normal business hours. Work cross departmentally as required to resolve customer issues. Other duties and special projects as assigned. Responding to customer inquiries and requests via phone, email, chat, or web portal. Diagnosing and resolving technical issues related to Intune, such as enrollment, policy, compliance, app protection, app deployment, reporting, and troubleshooting. Escalating complex or unresolved issues to the appropriate team or vendor. Identifying, diagnosing, and resolving complex issues in a timely and professional manner. Documenting and updating customer cases, interactions, feedback, and solutions in the support database/system. Following up with customers to ensure their satisfaction and Intune functionality. Participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness. Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations. Knowledge and Skill Requirement: Candidate should be proficient with different Mobile Device Management technologies. Primary skillset would be – 9- 12 years of experience with excellent working understanding in Mobile device management tools Microsoft Intune, Airwatch, SOTI, WorkspaceOne, Apple Business Manager (ABM), MobileIron, JAMF, IBM MaaS360, Samsung Knox, or something comparable (Candidates with relevant certifications would be considered an add-on) In depth knowledge of configuring applications and device configurations, packaging them for deployment, and testing them using MDM platform, as well as configuring, assigning, and managing the relevant rights and scopes across MDM platforms. Good knowledge of Apple macOS operating system and familiarity with JAMF and Apple concepts (Certifications: JAMF 100 and Apple Certified Support Professional) Exposure to the deployment of mobile operating systems and applications in a large enterprise setting Overall experience in Mobile technologies related to mobile operating systems, features and solid functional knowledge for iOS, Android, BlackBerry, Windows Mobile. Extensive practical experience with Azure Conditional Access policies Troubleshoot and resolve any issues related to device enrolment and portal functionality. Stay updated with the latest features and updates of the Corporate Device Portals and implement them as necessary. Device provisioning and configuration, Device management and security Application management and support, Troubleshooting and issue resolution, User training and support. Azure Active Directory expertise for managing specific groups, adding/removing users/devices from groups, and using groups to possibly exempt users/devices from certain policies, or changing settings that are different than defaults. Intune Platform expertise for enrolment, troubleshooting of device enrolment issues, configuration policy, compliance policy, conditional access, update management, application management, Microsoft Remote Assist, Microsoft Guides, and Power Platform Expertise for internal MDM packaging and deployment, Apple Developer Account Management, application re-signing and public app store deployment, and Google Play console Account Management. Implement and manage Mobile Device Management solutions to enforce security policies, control access to corporate resources, and remotely manage mobile devices. Configure MDM settings for device encryption, app whitelisting, and remote wipe capabilities to enhance mobile security. Hands-on experience with enrolling Mac, Android, and iOS devices (Windows preferred) Proficient in setting up Autopilot programs. In-depth knowledge of end-to-end configurations, compliance, and conditional access policies. Design and implement device security policies, monitor, and analyze device health, performance, and security, taking appropriate actions to address issues. Excellent understanding of the workflow behind MDM and MAM policies. Excellent knowledge of device and user-based certificates Excellent understanding of certificates/tokens and their renewals for managing devices. Bash scripting language skills would be a plus. Maintain documentation of security policies, procedures, and security incidents. Prepare security reports and presentations for management, highlighting security issues, remediation efforts, and recommendations for improving mobile security posture. Working experience in the windows platform, imaging/configuration of devices would be a plus. Maintain expertise in multiple MDM platforms through continued technical and product training. Staying updated on MDM product updates, changes, and new features. Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces. Good understanding of Microsoft, Amazon, and Google cloud platforms Look for innovation and automation opportunities in existing procedures and, develop automated solutions where applicable. Communication and collaboration skills, including the ability to explain technical concepts in simple terms and work effectively with diverse and global teams. Exceptional problem-solving skills and the ability to work autonomously in a distributed team. Strong ability to analyze and resolve problems quickly and efficiently. Self-motivated with the ability to work with minimal supervision. Ability to meet tight deadlines and deliver a quality solution. Strong problem-solving skills and attention to detail. Experience in incident, change and problem management process. Very Good understanding of Change and Release Management. Knowledge of project management methodologies. Key Deliverables (KRA/Measure): Tasks should be delivered well within SLA. Deploying application packages, configuration, compliance, and security policies through different MDM platforms. Deployment and renewal of device and user-based certificates/tokens. Providing L3 support on incident resolution. Working on complex break fixes and providing solution quickly. Creation and maintenance of KB and SOP documents on regular basis. Identifies and implements process improvement opportunities. Job Specifications & Qualification: Should be B.Tech/B.E (Computer/IT), MCA or a related field is preferred. Shows flexibility / ownership & resilience. Excellent Communication Skills Ability to work within challenging environment with tight delivery timelines. Should be open to work 24/7 Understanding of the Business situation and capability to address issues. Excellent communication and interpersonal skills. Eagerness to learn and adapt to new technologies. A self-starter with the ability to work effectively in a team environment.
Job Description Location: Pune, India Experience: 8 - 10 Years Engagement: Full-time, Hybrid Role Overview We are looking for an experienced Senior Scrum Master with DevOps leadership exposure to drive automation programs for VMware and hybrid cloud environments. The role requires orchestrating Agile delivery across multiple DevOps squads, ensuring alignment with enterprise automation strategy and governance. Key Responsibilities • Lead Agile ceremonies and delivery governance for multiple automation workstreams. • Partner with engineering and transformation leaders to define sprint goals and deliverables. • Drive adoption of DevOps best practices, including CI/CD, IaC, and automated validation pipelines. • Track KPIs (velocity, quality, MTTR reduction) and present metrics to senior stakeholders. • Mentor Scrum teams on Agile maturity and continuous improvement principles. • Collaborate closely with architecture and security teams to align automation with compliance frameworks. Required Skills • Strong experience leading Agile delivery for infrastructure, automation, or DevOps projects. • Technical understanding of VMware vSphere/vESXi, Aria, Terraform, and Ansible. • Familiarity with Jenkins, GitLab CI/CD, Azure DevOps, or equivalent. • Excellent facilitation, conflict resolution, and stakeholder management skills. • Certifications preferred: PSM II / SAFe Scrum Master / DevOps Leader • Excellent verbal and written communication skills • Should be willing to work in 5:30 PM 2:30 AM IST time
Role Overview The Payroll Specialist will report to the Manager, HR Operations and Payroll and is responsible for processing the India payroll and providing support for audits, compliance, and reports. This position will provide backup support for other country payrolls (Canada, Mexico, and United States). Key Responsibilities • Collaborate with external payroll service provider to process payroll for employees, including calculating salary, deductions, bonuses, and benefits. • Maintain accurate payroll records, including attendance, leaves, and compensation changes. • Coordinate with HR, finance, and other departments to gather payroll data, such as new hires, terminations, promotions, and salary changes. • Review and verify payroll inputs, including time and attendance data extracted from LMS for accurate payroll processing. • Review attendance data, bonuses, commissions, and deductions, to ensure accuracy and compliance with local tax laws and regulations. • Calculate and facilitate timely payment of payroll-related taxes and statutory contributions, including PF, PT, TDS, MLWF, etc.
We are looking for a highly skilled and experienced Payroll Specialist to join our team at Compucom-CSI Systems India. The ideal candidate will have a strong background in payroll processing and compliance, with excellent analytical and problem-solving skills. Roles and Responsibility Manage and process payroll data accurately and timely. Ensure compliance with relevant laws and regulations. Analyze and resolve payroll-related issues efficiently. Maintain accurate records of employee attendance and leave. Collaborate with other departments to ensure seamless payroll operations. Develop and implement effective payroll procedures and policies. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.