148 Infrastructure Support Jobs

JOB TITLE -Analyst Infrastructure Windows FOR JD - Pls contact HR - 9940185685 EMAIL - hr@poornamtech.com

Join our Team Job Summary We are looking for candidates in our IT operations team responsible for an Ericsson wide, business critical solution which is designed and operated with security focused mindset, You will be responsible to for the smooth operation of a key asset for remote delivery and this way you can contribute to Ericsson success, Working in our team will require to operate a global IT infrastructure including network, server and application and support its users, What You Will Do Daily operation of a global IT infrastructure (network, server, application) Be part of 24/7 on-call emergency support Analysing system faults defining and executing corrective actions Handle incidents and service request within the SLA Submitting trouble reports to interna/external vendors and working with them on resolution, You will bring Sc/B 4+ yearsexperience in application and infrastructure support Excellent troubleshooting skills Precision, persistence, reliability, stress tolerance Good command of written and spoken English Open to learn new technologies Sound IP knowledge and hands-on experience with configuration of network elements (firewalls, routers etc ) Experience with firewall or router configuration (preferably Juniper) and IPSEC VPN troubleshooting Linux administration experience Customer first attitude Experience with managing infrastructure as code with Git and Ansible, Additional Competencies Scripting experience in bash and/or python Server HW administration experience (preferably Dell) VMware ESXi/Vcenter knowledge Hands on experience with Azure, AVD, Docker, Kubernetes Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Bangalore Req ID: 765776 Show more Show less

Notice Period: Immediate to 15 days Budget: Up to 15 LPA Positions: 1 ------------------------------------ L3/L4 -Infra Support_Full-Time_Chennai Job Tittle: L3/L4 -Infra Support Job Type: Full-Time Experience: 8+ years Location: Chennai Shift Timing: 6pm -3am Job Description : We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and optimizing our on-premise and cloud-based (Azure) server environments to ensure high availability, performance, and security. Key Responsibilities: *Administer, monitor, and troubleshoot Windows Server environments (2016/2019/2022). *Configure and manage services in Microsoft Azure (VMs, Azure AD, Networking, Storage, etc.). *Manage server patching, performance tuning, and routine maintenance tasks. *Implement and support backup and disaster recovery strategies using Azure Backup, ASR, or other tools. *Maintain infrastructure documentation, change management, and asset tracking. *Collaborate with security and network teams to maintain compliance and security standards. *Support Active Directory, Group Policies, DNS, DHCP, and other core infrastructure services. *Provide L3/L4 support for infrastructure-related incidents and escalations. *Participate in capacity planning, infrastructure upgrades, and cloud migration projects. *Work with vendors and other teams for issue resolution and implementation support. Required Qualifications: *Bachelors degree in Computer Science, Information Technology, or related field. *5+ years of experience in server administration and infrastructure support. *Strong hands-on experience with Microsoft Azure services. *Expertise in Windows Server OS, Active Directory, and related services. *Experience with virtualization platforms such as VMware or Hyper-V. *Strong understanding of networking concepts (TCP/IP, DNS, VPN, etc.). *Familiarity with PowerShell scripting and automation. Preferred Qualifications: *Microsoft certifications (e.g., AZ-104, MCSA, MCSE) *Experience in hybrid cloud environments (on-prem + Azure) *Exposure to monitoring tools (e.g., Azure Monitor, PRTG, SCOM) *Knowledge of ITIL processes and service management best practices Soft Skills: *Strong analytical and problem-solving skills *Excellent verbal and written communication *Ability to work independently and collaboratively in a team environment *Willingness to learn and adapt in a dynamic environment ---------------- If you are interested, please share your updated resume along with the following details for the next steps: # Your full name ( First : Middle : Last ) ( All expanded ): # Present Employer Name & Work Location: # Permanent / Contract Employee: # Current Location: # Highest Qualification (University Name and Passing year): # Total experience: # Current CTC and take home: # Expected CTC and take home: # Official Notice Period: # Are you serving notice period if yes then mention LWD (Last Working Day): # Any offer you are holding (if yes please share the offer amount):

Responsibilities: * Manage infrastructure projects from planning to execution. * Collaborate with cross-functional teams on project delivery. * Ensure compliance with company policies and procedures.

As a skilled Java Developer with strong experience in IT support, you will be responsible for leveraging your Java development expertise to ensure seamless application functionality and system performance. Your role will involve coding, debugging, and troubleshooting Java applications, while also offering hands-on IT support to optimize infrastructure operation. Key Responsibilities: - Develop, test, and maintain Java applications to ensure high performance and responsiveness. - Provide IT support by troubleshooting software issues and resolving technical challenges. - Collaborate with cross-functional teams to implement solutions meeting business requirements. - Monitor, maintain, and support production systems to ensure reliability and uptime. - Assist in deploying and integrating Java-based applications. - Participate in designing and developing new features and functionalities. - Offer hands-on support for technical queries, infrastructure issues, and user problems. - Provide documentation for support procedures, troubleshooting steps, and system configurations. - Manage application performance tuning and optimize system functionalities. Qualifications: - 5+ years of experience in Java development and hands-on IT support. - Strong understanding of Java programming, coding, and debugging. - Experience in troubleshooting and providing IT support for enterprise applications. - Ability to collaborate with internal teams to resolve issues and implement solutions. - Familiarity with IT infrastructure, including servers, networking, and databases. - Good communication skills and ability to effectively collaborate with team members and stakeholders.,

Network engineer to be provided for troubleshooting local area network related issues (Atleast L2 level), Network operations Dashboard Monitoring, Proactive actions to network issues, Passive network components management for example: Splicing

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle WebLogic Application Server Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain optimal functionality across the business landscape. Your role will be pivotal in ensuring that the technology infrastructure supports the organization's goals and objectives effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle WebLogic Application Server.- Strong understanding of application deployment and configuration.- Experience with troubleshooting and resolving application issues.- Familiarity with performance tuning and optimization techniques.- Knowledge of scripting languages for automation tasks. Additional Information:- The candidate should have minimum 5 years of experience in Oracle WebLogic Application Server.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

The division recruiting, developing, and rewarding the people of Goldman Sachs is seeking individuals with strong problem-solving and analytical skills, innovative thinking, and intellectual curiosity. The teams advise, design, and implement strategies, processes, and technologies to help people advance professionally and drive productivity for superior results. As part of the Human Capital Management division, your role will be aligned with the HCM Service Delivery Organization, providing Talent Management Process Leadership & Support, Transactional Managements, Operations & Infrastructure Support, Core Projects Support, and HR Information System Management Support. Key Responsibilities - Support operational processes like transfers, terminations, and job data changes globally - Provide compensation and performance review information for global recruiting and internal mobility processes - Manage reorganization to show the right organizational hierarchy and departments - Lead projects like promotion/compensation load and manager Compensation Manager tress - Identify ways to improve processes, create efficiency, and share best practices among team members Qualifications - Bachelor's or Post Graduate degree in Engineering/Statistics/Human Resources - Experience in an operational role within HR Education/Background Competencies - 1-3 years of work experience in an operational role - Excellent technical and functional understanding of HCM Systems and processes - Ability to work collaboratively across divisions, functions, and levels in a global organization - Highly motivated self-starter with team collaboration skills - Strong Excel skills preferred About Goldman Sachs Goldman Sachs is committed to fostering diversity and inclusion within its workplace and beyond. The firm provides numerous opportunities for professional and personal growth, including training, development, firmwide networks, benefits, wellness programs, and mindfulness offerings. Learn more about the culture, benefits, and people at GS.com/careers. Goldman Sachs is dedicated to accommodating candidates with special needs or disabilities during the recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2023. All rights reserved.,

We are looking for a smart, proactive, and detail-oriented Application Administrator in managing enterprise applications. The role requires strong technical administration skills along with good communication ability to handle employee queries effectively. The candidate will support and configure ERP/CRM applications (including SugarCRM ) and ensure smooth day-to-day operations of multiple business applications. Key Responsibilities Handle day-to-day application support tickets ( ~800 per week across the team). Provide user access management (create, modify, disable users, manage roles & permissions). Configure and support SugarCRM for different business needs (customization, workflows, reports). Troubleshoot and resolve application-related issues, ensuring minimal downtime. Collaborate with IT Infrastructure team for hardware-related requests (handled by a separate team). Document recurring issues, solutions, and create user guides for knowledge sharing. Coordinate with business users to capture requirements and implement application enhancements. Work with vendors or external support teams for advanced troubleshooting/escalations. Required Skills & Qualifications 3-4 years of experience in Application Administration / ERP / CRM tools . Strong knowledge of SugarCRM or other ERP/CRM platforms . Ability to manage application configurations, workflows, and user access . Good understanding of SQL for troubleshooting and reporting. Experience working with ticketing/ITSM tools (e.g., ServiceNow, JIRA, Freshdesk). Excellent communication skills (must interact effectively with end users and business teams). Strong problem-solving skills and ability to handle high ticket volumes. Proactive, smart, and able to work independently in a fast-paced environment. Good to Have Knowledge of application integrations with ERP/CRM tools. Exposure to automation / scripting for recurring tasks. Understanding of compliance and security best practices in application administration.

Core Skills -In Office Hyderabad rotates 2 days and 3 days a week, avg 2.5 days a week. Consultant with deep experience in Azure SQL Server and infrastructure automation Azure SQL Server Expertise: Advanced configuration, performance tuning, and troubleshooting to ensure optimal database performance and reliability High Availability & Resilience: Implementation of robust HA and DR strategies aligned with industry best practices Security & Compliance: Strengthening of backup, recovery, and security protocols to meet enterprise standards Infrastructure Automation: Development of scalable, repeatable infrastructure using Terraform and infrastructure-as-code principles VM Optimization & DR: Streamlining VM deployments and disaster recovery planning for improved efficiency and uptime Self-Service Enablement: Designing a scalable self-service model to empower teams and reduce operational bottlenecks Governance & Cost Optimization: Enhancing governance, security, and cost-efficiency across our Azure environment Knowledge Transfer: Upskilling internal teams through documentation and hands-on collaboration EXPERIENCE 8-11 Years SKILLS Primary Skill: Data Engineering Sub Skill(s): Data Engineering Additional Skill(s): Infrastructure Support, Managed Services-Databases, Azure SQL DBA, Azure Data Factory, Azure SQL Development

Were looking for a hands-on Network Infrastructure Engineer to join our remote team.This role focuses on building, configuring, and troubleshooting secure network infrastructure from scratch primarily working with firewalls (FortiGate, Palo Alto, Cisco) , VPNs , and Enterprise routing.Cloud networking ( Azure as baseline, AWS as bonus ) is required at a basic level , but the core of the role is network-related expertise (not cloud-only skills). Important: Shortlisted candidates will complete a quick live hands-on lab during the interview to confirm real-world networking knowledge. This will be straightforward for those with true experience. Qualifications Key Responsibilities Configure, troubleshoot, and maintain network security devices (mainly FortiGate, Palo Alto and Check Point occasionally ). Build and manage secure connectivity (VPNs, routing, firewall policies). Provide basic on-premises network support (switches, cabling, connectivity checks). Maintain accurate documentation of network environments. Handle L2-level change requests and incident resolution. Qualifications & Ideal Experience 5+ years of professional experience in network infrastructure support. Proven ability to configure VPNs, routing, and firewalls without templates/wizards . Strong understanding of VPN protocols (IPsec, SSL), routing, NAT, firewall rules. FortiGate experience required; Palo Alto or Cisco knowledge is a strong plus. Basic experience with Azure networking is a plus ; AWS familiarity is a plus. Very strong troubleshooting and English communication skills. Nice to Have Certifications: Fortinet NSE, Palo Alto PCNSE, CCNP Security, Azure Fundamentals. Familiarity with ITIL/change management processes. Prior customer-facing or MSP experience. Who Should Apply Engineers who can prove real skills in a quick live test, in the first interview call. Candidates with a solid networking background who can also handle basic cloud networking . People who enjoy solving complex connectivity and security challenges.

Your future duties and responsibilities: Key Responsibilities Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components. Monitor system performance, capacity, and availability to ensure optimal operation of OSM environments. Perform regular maintenance, upgrades, and patching of OSM systems to minimize downtime. Provide L2/L3 support for OSM infrastructure, diagnosing and resolving complex technical issues. Analyze logs, performance metrics, and system alerts to identify root causes of incidents. Coordinate with development teams, vendors, and stakeholders to resolve critical issues. Optimize OSM infrastructure for scalability, reliability, and performance. Implement best practices for system configuration, backup, and disaster recovery. Conduct capacity planning to support business growth and new service rollouts. Work closely with application developers, network engineers, and other IT teams to ensure seamless integration of OSM with other systems. Document system configurations, processes, and troubleshooting procedures for knowledge sharing. Provide training and guidance to junior team members. Develop scripts and automation tools to streamline repetitive tasks and improve operational efficiency. Identify opportunities for process improvements and implement solutions to enhance system reliability. Ensure OSM infrastructure complies with organizational security policies and industry standards. Implement security patches and updates to protect systems from vulnerabilities. Required Qualifications Required qualifications to be successful in this role: Education: B.E./B.Tech. in Computer Science, Information Technology, Electronics, or a related discipline. Experience: 4-8 years of experience in IT infrastructure support, with at least 3 years working on Oracle Service Management (OSM). Proven experience in managing Linux/Unix-based systems. Skills: Ansible Python Selenium Shell Script WebLogic

At Owens & Minor, you are a critical part of the healthcare process as a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Providing integrated technologies, products, and services across the full continuum of care, you ensure that customers and their patients are at the heart of what you do. As a Service Desk Associate of the Global Service Desk within Infrastructure Managed Services, you will act as the first point of contact for incoming requests via telephone, web portal, email, and chat to ensure prompt and effective resolution of end-user issues. Your willingness to work in all shifts of a 24x7 support organization is essential, along with assisting users with VPN issues, troubleshooting accounts in Active Directory, and resolving O365 applications like Outlook, One Drive, and Microsoft Teams. Prioritizing incidents and service requests based on defined processes to meet SLAs, you will escalate incidents with accurate documentation when necessary. Your responsibilities also include recording and documenting the incident-solving process in the ITSM tool ServiceNow, utilizing remote tools for troubleshooting, researching solutions, and identifying appropriate software and hardware supported by the organization. Contributing to the technician knowledgebase, developing help sheets and FAQ lists for end-users, reinforcing SLAs, and providing suggestions for continual improvement are integral parts of your role. You will analyze business problems with automated systems solutions, prepare training manuals and FAQ materials, document processes, and support various organization functions such as Infrastructure, Security, and Applications. Your qualifications for this role include a minimum of 1 year of relevant work experience and/or specialized training, with the opportunity open to freshers/students pursuing their masters who possess the drive & passion for the role. A high school diploma or equivalent is required, while an Associate's or Bachelor's degree in a technology-related field is a plus. Certifications like Comptia A+, Comptia Network +, and ITIL, along with exceptional customer service orientation, effective task prioritization, and team collaboration experience, will be advantageous. Additional requirements for this position include excellent communication skills in English, a customer-friendly mindset, quick information absorption, user-friendly language presentation skills, self-motivation, attention to detail, and analytical problem-solving abilities. If you are ready to take the next step in your career, we encourage you to apply for this opportunity, as applications will be accepted on an ongoing basis.,

Job Purpose To provide Level 2 technical support for AWS infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on AWS. Duties and Responsibilities A-Minimum required Accountabilities for this role B-Additional Accountabilities pertaining to the role Major Challenges Supporting heavy workloads in a multi-account, multi-region AWS environment. Ensuring high availability and performance during live migrations or failover activities. Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup. Maintaining compliance, security, and monitoring standards in a dynamic infrastructure environment. Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs. Required Qualifications and Experience a)Qualifications Graduation in Computer Science, Information Technology, or a related field. 4 to 5 years of hands-on experience in AWS Infrastructure support or System Administration. b)Work Experience Strong experience with AWS core services:EC2, S3, IAM, VPC, CloudWatch, EBS, RDS, Load Balancers, lambda, ECS, EKS, ECR,VCP endpoint. Solid understanding of cloud networking (NAT gateways, route tables, security groups). Ability to troubleshoot Linux/Windows VMs in AWS. Experience with scripting and automation using Bash, PowerShell, or Python. Familiarity with Infrastructure as Code tools like Terraform or CloudFormation. Knowledge of backup, DR, and cost optimization strategies. Clear communication and incident handling skills. Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc. Ensure security compliance and policy enforcement via IAM roles, KMS, S3 policies, and encryption. Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs. Participate in incident management and root cause analysis (RCA) for high-severity issues.

Designs, implements, integrates, and provides full support for software in a multi-tiered, multi-platform environment. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors infrastructure and responds to incidents, performs routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution. Escalate to second level infrastructure support for new or high priority incidents, Review and execute Change Management scripts. Subject matter expert in at least one of the tools/technologies used in the space. Participates in or leads initiatives to analyze infrastructure problems to be solved with advanced design. Utilizes standard procedures and policies when selecting methods, techniques, and evaluation criteria for obtaining results. Manages the processes for ensuring that all systems/applications/software/hardware are compliant with Corporate policy/procedures. This person is a subject matter expert in at least one of the tools/technologies used in space. Contributes to major incident management calls for resolution of high priority incidents.May mentor or provide guidance for junior team members. Contributes to the achievement of related teams' objectives.

Key Responsibilities: Monitor infrastructure (servers, applications, networks, databases, etc.) using tools such as SolarWinds, Zabbix, Nagios, PRTG, SCOM, Grafana, or equivalent. Respond to alerts and incidents in real-time and ensure appropriate escalations as per defined SLAs. Perform initial triage, document issues clearly, and support L2/L3 teams in troubleshooting and resolution. Ensure all events, alerts, and incidents are logged,tracked, and updated in the ITSM tool (e.g., ServiceNow). Support onboarding and configuration of new assets and devices into the monitoring system. Generate daily/weekly performance and health reports for critical infrastructure. Collaborate with infrastructure, application, and security teams to refine monitoring thresholds and policies. Assist in continuous improvement initiatives including tuning alerts, eliminating false positives, and improving response times. Required Skills s Experience: 2+ years of experience in IT infrastructure monitoring or NOC environment. Hands-on experience with atleast one enterprise-grade monitoring platform (e.g., SolarWinds, SCOM, Nagios, PRTG). Basic understanding of Windows/Linux server operations, networking, and application architecture. Strong analytical and documentation skills. Good communication skills to coordinate with technical and non-technical teams. Willingness to work in shifts, including nights and weekends, as part of a 24x7

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice- Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers." Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills & Qualifications Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 10+ years of experience managing Dell Powermax and VMAX enterprise solutions including best practices Deep understanding of Powermax OS and hardware, including architecture and features with experience with auto-provisioning and decommissioning, SnapVX, SRDF (setup and failover experience), ENAS, performance monitoring and troubleshooting 5+ years of experience with Powerscale storage solutions including best practices Sound understanding of Powerscale OneFS, including architecture and features with experience with Access Zones, IP Pools, shares, Smart Pools, SnapshotIQ and SyncIQ (setup and failover experience) Powerscale troubleshooting experience, including hardware, performance and filesystem permission issues Knowledge and operational experience with the following storage technologies is a plus - Pure FlashArray, NetApp (FAS,AFF) and Dell ECS Proficiency in SAN/NAS protocols, including FC, iSCSI, NFS and SMB Strong experience with administration of enterprise and departmental fabric switching technologies and tools, including Dell MX, Brocade and Cisco Switch fabric zoning and decommissions experience required Must be proficient working from the GUI and CLI Familiarity with automation and scripting (Powershell, Python) is a plus Knowledge of virtualization platforms (VMware, Hyper-V) and their integration with storage systems. Managed Services or consulting experience is a plus Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Communicating with external customers, which may include senior management Contribute to more complex workshops and understand how their area of expertise fits into our stitching message" Work on complex issues Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD is seeking a highly experienced Virtualization Engineer with L3-level expertise in Citrix, NetScaler, and Horizon to join our Managed Services team. We are looking for professionals who are self-driven, customer-focused, technically sound, and capable of handling complex environments with minimal oversight. Roles and Responsibilities Provide Level 3 technical support for complex Citrix and NetScaler environments. Administer, maintain, and troubleshoot Citrix infrastructure including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Citrix NetScaler ADC (MPX/VPX) . Perform advanced diagnostics and tuning of NetScaler Gateway, load balancing, and content switching features. Manage and optimize a range of VDI environments, including VMware Horizon, Citrix, and Azure Virtual Desktop . Oversee day-to-day operations of VMware vSphere , including performance analysis, disk/network configuration, patching, and remediation. Conduct root cause analysis and implement permanent fixes for recurring infrastructure issues. Apply industry best practices to maintain performance, availability, and security of virtualized infrastructure. Create and maintain accurate technical documentation, runbooks, and environment diagrams. Act as a technical escalation point within the Managed Services team. Ensure timely and professional handling of incidents, service requests, and changesaligned to SLA. Collaborate with the Manager, Technical Operations to deliver client-specific technical solutions and roadmap planning. Stay updated with the latest advancements in virtualization and Citrix technologies and integrate learnings into client environments. Qualifications 8+ years of experience in Virtualization and Infrastructure support with a strong focus on Citrix and NetScaler ADC (MPX/VPX/SDX) . 6+ years of hands-on experience in deploying, managing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD) and VMware Horizon environments. Experience with Citrix NetScaler Gateway configuration, SSL VPN, traffic management, load balancing, and performance tuning. Solid understanding of AVD (Azure Virtual Desktop) , Citrix Cloud, and integrations with Azure AD. Exposure to hardware platforms like Nutanix, Dell, HPE, Cisco UCS is required. Familiarity with monitoring tools such as LogicMonitor, ControlUp, SolarWinds, and Citrix Director . Experience with Managed Services or Consulting environments is a plus. Strong documentation and reporting skills. Proven ability to manage multiple incidents, tasks, and stakeholders in a high-paced environment. Excellent verbal and written communication skills. Relevant certifications such as Citrix Certified Expert (CCE-V), CCIA, NetScaler Certifications, or VMware VCP are strongly preferred.

As a Platform Administrator and Ops Engineer at our company, your primary responsibility will be to ensure the smooth operation and performance of our platforms. You will be involved in monitoring and maintaining platform performance, troubleshooting technical issues, collaborating with cross-functional teams for system updates, and providing support to end-users. Your role will also include assisting in the deployment and configuration of new systems, performing backups and disaster recovery testing, and participating in on-call support as required. Additionally, you will be specifically responsible for overseeing the administration, configuration, and maintenance of the Doppler platform to ensure secure secrets management across all environments. To excel in this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. A basic understanding of operating systems, networking, and cloud technologies is essential. Strong communication, interpersonal, and problem-solving skills are key for success in this position. Experience with monitoring tools and system performance metrics would be advantageous. Furthermore, you will be expected to seamlessly integrate Doppler with CI/CD pipelines and various cloud services, enforce security best practices for secrets management, create comprehensive documentation, conduct training sessions, and collaborate with security, development, and operations teams to align secrets management strategies with organizational goals and requirements. If you are a dedicated and detail-oriented professional with a passion for platform management and system operations, we would love to have you join our team and contribute to enhancing our system performance and reliability.,

About The Role Project Role : Infrastructure Advisor Project Role Description : Advise senior technology leaders on optimal IT infrastructure design and implementation strategy. Determine strategy and design, then deliver the foundation for implementation. Optimize strategy for technology, financial and operational levers. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Advisor, you will engage with senior technology leaders to provide insights on the most effective IT infrastructure design and implementation strategies. Your typical day will involve assessing current systems, recommending improvements, and ensuring that the foundational elements for implementation are robust and aligned with organizational goals. You will also focus on optimizing strategies that consider technology, financial, and operational factors, ensuring that the infrastructure supports the overall business objectives effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor industry trends and emerging technologies to inform strategic decisions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Strong understanding of cloud integration methodologies and best practices.- Experience with API management and microservices architecture.- Familiarity with data integration tools and techniques.- Ability to analyze and optimize IT infrastructure performance. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP BTP Integration Suite.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Hiring Principal Operations Project Engineer Experience: 15+ Years Location: Hyderabad Notice: Immediate to 30 Days Key Skills: Production support expertise Root cause analysis System stability & performance Technical leadership Operational excellence Change and project management Tools & methodologies Communication skills Key Responsibilities: Production Support & Issue Resolution Lead the investigation and resolution of high-impact production software defects and configuration issues. Perform deep-dive root cause analysis across application, infrastructure, and integration layers. Collaborate with development, QA, and operations teams to implement permanent fixes and preventive measures. Maintain system stability through proactive monitoring, tuning, and configuration management. Technical Leadership Own the technical baseline for system architecture, design, and configuration across the full lifecycle. Serve as the escalation point for complex technical issues affecting production environments. Guide junior engineers and support teams in troubleshooting and resolution techniques. Chair technical reviews and approve changes impacting live systems. Operational Excellence Ensure systems meet performance, availability, and supportability targets. Develop and maintain operational documentation, including runbooks, configuration guides, and incident response procedures. Lead post-incident reviews and drive continuous improvement in support processes. Interface with customers and vendors to resolve escalated issues and align on technical solutions. Project & Change Management Support deployment planning and execution, ensuring readiness and rollback strategies are in place. Participate in change control boards and release planning to assess operational impact. Contribute to proposal efforts by estimating support and maintenance requirements for new solutions. Required Qualifications: Bachelors degree in Systems Engineering, Computer Science, Electrical Engineering, or related field. 15+ years of experience in systems engineering, with a strong focus on production support and defect resolution. Proven expertise in diagnosing and resolving complex software and infrastructure issues in live environments. Experience with monitoring tools, log analysis, and performance tuning. Familiarity with configuration management systems and CI/CD pipelines. Strong communication skills and ability to work under pressure in fast-paced operational settings. Preferred Qualifications: Experience in transportation, defense, or other regulated industries. Knowledge of ITIL incident, problem, and change management processes. Familiarity with tools such as DOORS, EPDM, and All Change. Experience with high-availability architectures and disaster recovery planning.

Support Engineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelors degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution. Exposure in ServiceNow Portal and organizational change procedures. Career Level - IC2 Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production. Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply standard processes. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate multi-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Apply local meetups to gain and share knowledge.

Interacting with client engineering team to conceptualize, develop and implement software projects and solutions Proactively track developments in healthcare IT, including standards, technologies and workflows Work with software engineering and quality assurance team to translate requirements into working solution Plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support Work with end users for functional clarifications Maintain the existing business / functional requirements Create documents / deliverables Provides assistance in assessing, planning, organizing, implementing, and evaluating systems processes and application to patient care Engage, manage, and communicate to all stakeholders Job

As a Project Manager (Mainframe Lead) at Barclays, you will play a crucial role in the delivery and support of various Barclaycard Applications, including Triumph, Debt Manager, TRACS, PEGA, and Woolwich. Your primary responsibilities will involve performing maintenance and support activities to ensure the high availability levels required by the Bank's key applications. This will include project delivery, incident resolution via Service First, and participation in Disaster Recovery activities. You will also be tasked with continually reviewing processes with the aim of automating tasks and reducing manual work. To excel in this role, you should have experience in providing assistance to colleagues requiring Infrastructure support, proactive identification of major incidents, and offering governance, technical authority, leadership, and direction for resolving technical issues. You should be a subject matter expert in one or more key areas, capable of representing the entire Infrastructure Component to a wider audience and providing direction for technology within your specialist area. Exceptional problem diagnosis, analytical skills, leadership, stakeholder management, and expertise in REXX, DB2, and TWS scheduling tool are essential for success. Additionally, highly valued skills include continuous improvement of personal technical knowledge, acting as a Subject Matter Expert (SME) within your area, providing expert guidance on infrastructure design solutions, motivating and inspiring team members, and driving resolution of skills shortages within the market. You will be assessed on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills. Your role will be based in the Chennai office and will involve leading and managing engineering teams, providing technical guidance and mentorship, ensuring the delivery of high-quality software solutions, fostering innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Some key accountabilities include leading engineering teams effectively, overseeing timelines and risk management, mentoring team members, evaluating and enhancing engineering processes, collaborating with stakeholders, and enforcing technology standards. As a Vice President, you will be expected to contribute to strategy, drive requirements for change, manage resources and budgets, maintain policies and processes, deliver continuous improvements, and demonstrate leadership behaviors aligned with the LEAD framework. Whether as a leader or an individual contributor, you will guide technical direction, lead collaborative assignments, train and coach team members, advise key stakeholders, manage risks, and demonstrate a comprehensive understanding of organizational functions to contribute to achieving business goals. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

Software (Tech )Support Engineer We are looking for a highly talented Software Support Engineer to join our unique team. Whats in it for you? Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing. What you'llbedoing: Function as a technical support Tier for SW issues Contain all field SW escalations that dont require code changes. Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases) Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams. Reproduce customer issues on internal systems. Perform Root Cause Analysis. Proactively identify points of failure and drive for resolution. Involvement in new SW development Take part in SW development road map milestones, new features reviews, and customer demos. Provide support-related inputs to be included in the next versions. Participate in new products introduction. On-site Projects: Perform new installations/SW upgrades. Troubleshoot complex cases and support local teams. Support Infrastructure: Develop training programs for field engineers and end users. Proactively drive support-related feature developments within the team. Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods Customer Experience: Collect end-user pain points and work on solutions. Develop in-house utilities , and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience. What should you have? Self-Learning capability and passion to learn new technology. At least d years' experience in technical support or a position of like Tier-3 Proven experience with Microsoft \Linux operating systems. Required education: Bachelor/masters degree in computer science and/or engineering and/or other technical degree. Advantage: experience in SW development / SW testing and integration Willingness to work off hours and weekends and willingness to travel up to 40% Excellent English verbal and written Proven experience with Microsoft \Linux operating systems. Experience in 7 - 10 yrs Travel: Yes, 25% of the Time Relocation Eligible: Yes