Posted:22 hours ago|
Platform:
Work from Office
Full Time
About the Role
• IT Support & Troubleshooting
• Provide Level 1 & Level 2 technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot OS-related issues (Windows/Mac), user account problems, and system performance issues.
• Manage tickets and resolve issues within SLA timelines.
User & Access Management
• Manage Active Directory (AD), user accounts, group policies, and permissions.
• Handle onboarding/offboarding processes (email setup, system allocation, access permissions).
• Configure and manage Office 365 / M365 accounts.
Network & System Administration
• Basic understanding of LAN/WAN, routers, switches, Wi-Fi access points.
• Monitor network connectivity and escalate issues to the network team when required.
• Perform system updates, patches, and antivirus deployment.
IT Infrastructure Management
• Maintain IT asset inventory (laptops, desktops, licenses, accessories).
• Coordinate with vendors for hardware procurement and repair.
• Ensure backup operations and data recovery procedures are followed.
Security & Compliance
• Ensure endpoint security, antivirus updates, and vulnerability checks.
• Support MFA, SSO, and basic cybersecurity practices.
• Follow IT policies, documentation, and compliance standards.
Support Tools & Documentation
• Work with tools like Jira, ServiceNow, Freshdesk, etc.
• Maintain detailed documentation of issues, processes, and resolutions.
________________________________________
• Strong knowledge of Windows OS, basic Linux, and common enterprise applications.
• Hands-on experience with Active Directory, DNS, DHCP, and Group Policy.
• Good understanding of Office 365 / M365 suite.
• Basic networking troubleshooting (ping, traceroute, VPN issues).
• Strong hardware and software troubleshooting skills.
• Knowledge of endpoint security tools/antivirus.
Ability to work under pressure and handle multiple tasks.
Rysun Labs
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