493 Server Support Jobs

Systems Engineer with experience managing a Mac presence in Enterprise environments. This person will be responsible for maintaining compliance with published and in-house created STIGs, patching and health checks of the Mac environment, assisting senior engineers with maintenance and enhancement of a Managed Mac Environment and interfacing with Tier 2 technicians for escalated support cases. Along with assisting with the management of the Mac environment, the selected candidate will also be responsible for assisting with other engineering tasks in the department. Responsibilities Update, test and maintain compliance with Mac STIGs Manage scripts, application packages and data services for Mac environment Assist with managing patching process for Mac environment Extensive knowledge and certifications in Mac OS X Operating Systems Active Directory management Login script creation and maintenance Virtual desktop management Experience with Mac enterprise management systems such as Jamf, Intune & WS One. JAMF Administrator Support including Server Management and Upgrades. Intune and/or Workspace One Administrator Support for Apple products Experience in JAMF Cloud (NOW/Pro) support and Maintenance. Experience in Intune and/or Workspace One for managing Apple Products. Lead MaaS (Mac as a Service) delivery as the administrator/lead engineer. Creation, Support, Implementation, and distribution of Mac OSX Thin Image. Knowledge in Packaging for Mac using BASH Composer, X-Code, Terminal Packaging. Hardware & Platform Independent Images using Mac Technology. JAMF (also Intune and/or Workspace One) Creation, Support & Implementation for Mac Thin Imaging. Replication of Distribution Points/SMB Shares. End to End Project Mac Management following the process starting with documentation (SOW) till the Product Delivery. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the clients requirement. Recommend driver management best practices. Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Sound knowledge in Shell/Bash script to customize payloads in JAMF. Knowledge in Security Hardening of Mac Devices using JAMF (also Intune and/or Workspace One). Knowledge in Patch management for macOS and Applications (Including Third Party) Experience in Zero-Touch Deployment using JAMF (also Intune and/or Workspace One). Experience in Pre-Stage Enrollment using JAMF (also Intune and/or Workspace One). Excellent written and oral communication skills Ability to interface with all levels of management Understands and applies principles, concepts, theories, technologies and standards of professional field. Develops and applies specialized knowledge within own discipline. Deepens knowledge through exposure to new assignments and continuous learning. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization. Assists program or process development and implementation. Coordinates activities and processes. Applies research, information gathering and analytical and interpretation skills to problems of diverse scope. Develops solutions to a variety of problems of moderate complexity. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Regularly exercises discretion and independent judgment on business matters. Works under general direction. Qualifications 10-12 years of total experience with 7+ years of relevant experience or equivalent combination of education and work experience. Demonstrates an understanding of current scripting technologies and Mac Environment. Demonstrates advanced knowledge of managing JAMF Suite of applications. Knowledge on managing Mac using Intune/WS One will have added advantage. In-depth knowledge of configuration management principles and best practices. Ability to identify, define, manage and control configuration. The table below is used to track the actions taken upon this artifact and provide a history of when the action was taken, whom by and the action itself (update, review, approval or publication).

Troubleshoot and resolve technical problems or issues related to computer software and systems Provide technical guidance and recommendations to resolve business problems Analyze, recommend, and implement process improvements Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment Troubleshoot, modify, support, manage, and maintain applications programs and user accounts Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Train or instruct users in the proper use of hardware or software Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees Follow all company policies and procedures; protect company assets Speak with others using clear and professional language Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings Visually verify information Enter and locate information using computers/Point of Sale (POS) systems PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience.

This is 10 Months contractual role. Role & responsibilities Compute and Storage L1 On-Call Support: Roles and Responsibilities for Cost Optimization A Compute and Storage L1 On-Call Support team in India, focused on cost optimization, is the first line of defense for managing and reducing infrastructure costs. Their primary goal is to identify and address Incidents and cost savings while maintaining service reliability. Roles and Responsibilities 1. Incident Management and Alert Triage Respond to Alerts: Promptly acknowledge and investigate automated alerts from monitoring tools (e.g., Garuda) related to resource utilization, performance, and cost anomalies. First-Level Troubleshooting: Perform initial diagnostics for common issues like high CPU/memory utilization, disk space shortages, and network latency. The focus is on rapid problem identification, not deep-level fixes. Shift Handovers: Conduct comprehensive handovers at the end of each shift, summarizing ongoing issues, actions taken, and pending escalations to ensure continuous support. 2. Monitoring and Reporting Dashboard Monitoring: Continuously monitor cost and performance dashboards. They should be trained to identify sudden cost spikes or anomalies that could indicate an unoptimized process or a misconfigured resource. Basic Reporting: Generate daily or weekly reports on cost-saving opportunities identified and the impact of the implemented optimizations. This provides crucial visibility to management and other teams. Preferred candidate profile Basic automaton skills - Experience with working on Openshift/Openstack - Experience working with storage infra [ Netapp / Nimble / PureStorage ..etc] B.tech/B.E www.persolindia.com ********************************** The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited. By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit www.persolindia.com for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know. ****************************

Technical Voice Support Location : Hyderabad Notice : Immediate joiner - 15 Days Role : Technical Support Process : Voice Process Experience : 2.5 - 5 years of International Technical Support experience (Voice) Shift : US night shift Mode : Work from office (2 way cab provided ) CTC : Upto 8 LPA (No Negotiation) Qualification: Any Graduate Skills : Technical support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming. Interested candidates Contact HR Dinesh @ 8655512320 / dinesh@careerguideline.com and also refer to the people who are seeking for job

Stokhos Research Capital , a leading trading firm, seeks an IT Executive to manage servers, networks, security & support. Req: IT/CS degree, 2+ yrs exp, Linux/Windows admin, firewalls. Skills in VMware, cloud & CCNA a plus. Apply: jobs@stokhos.in

Manage information technology and computer systems ERP Troubleshooting. Knowledge about Email Exchange server. Network Firewall Configuration of Router. End point Security: EPS> Handling Configuration of L2- L3 switches RAID 5

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043

Role & responsibilities Handling Wifi, Telecom, Software & Hardware, CCTV Footage & Maintenance, Vendor Coordination, Troubleshooting Desktop, Server, Router, Switches. Handling Cable, Dish TV, Music Systems Preferred candidate profile Hotel Experience is an added advantange. Only male candidates preferred (Immediate Joiner is an added advantage) Madurai based or ready to relocate to madurai. Accommodation & Food provided if required Perks and benefits PF, Insurance, Bones

FibreTown infrastructure management (remote), Laptop configuration, Wi-Fi/Network management, Security, Troubleshooting, Patch-management, Monitoring, Backup, Automation, Scripting, Compliance, Virtualisation, Documentation. Health insurance Referral bonus

As a Server Support Executive, you'll be the backbone of our operations, responsible for the day-to-day management of our Windows/Linux based servers. This includes hardware and software maintenance, troubleshooting, and providing technical support to our clients. You'll ensure our systems are running at peak performance, are secure, and meet all service level agreements. Key Responsibilities Server Management: Install, configure, and maintain Windows Server operating systems, hardware, and related applications. System Maintenance: Perform regular updates, patch management, and security audits to ensure system integrity and performance. Troubleshooting: Diagnose and resolve hardware, software, and network issues quickly to minimize downtime. Security: Implement and monitor security measures, including firewalls, backups, and disaster recovery plans, to protect against threats and data loss. Client Support: Work directly with clients to address their technical needs, offering solutions and support for their Windows-based hosting environments. Skills & Qualifications Experience: Proven experience as a Client Suoftware /Hardware Management and Support Server Administrator or in a similar role with a strong focus on Windows Server environments . Technical Skills: In-depth knowledge of Windows Server versions (e.g., 2012, 2016, 2019, 2022), Hardware & Software: Hands-on experience with server hardware and the ability to troubleshoot both hardware and software issues. Networking: Strong understanding of networking concepts and protocols (TCP/IP). Problem-Solving: Excellent analytical and problem-solving skills with a focus on quick and efficient resolution. Communication: Strong written and verbal communication skills with a customer-centric approach to support. Cloud Knowledge (a plus): Experience with virtualization technologies like Hyper-V or VMware, and a familiarity with cloud platforms like Azure, is would be an added advantage desirable.

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call Aditi@7795311459 call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043 call Aditi@7795311459

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043

As an ideal candidate for this opportunity, you will have the chance to grow within an entrepreneurial and innovative organization. Your role will involve working in various areas - from demos and proofs of concepts to implementation, fine-tuning, and troubleshooting to showcase the ROI of our products to customers. This position is hands-on and technical in nature. Key Responsibilities: - Position our products to customers seeking virtualization/application/cloud services monitoring solutions. - Install, configure, and demonstrate the value of our products in proof of concepts. - Generate reports showcasing the solutions" value in addressing key business problems for customers. Qualifications Required: - Hands-on experience in Application, Server, or database support. - Exposure to monitoring/management tools and involvement in projects related to performance management/tuning. - Interest in working in customer support and engagement roles. - Eagerness to learn new technologies and apply them to solve real-world problems. - Experience in project management would be advantageous. - Familiarity with Citrix, VMware, and other virtualization technologies is necessary. - Ambitious, competitive, energetic, and results-oriented team player.,

Hiring Network Support L2 Engineer (Male) with CCNA certification. Must have experience in CCTV, switches, routers, cabling, LAN, WAN, firewalls and fire alarm. Responsible for network troubleshooting and infrastructure support.

Job Description Job Title: Desktop Support Location: Pune, India Experience: 2 to 3 Years Job Summary: As a Member of the IT Team, the role is focused on diagnosing and resolving end user PC/Applications Problems, and fulfilling IT related requests, for the Onix team. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner. Responsibility: You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications. You will comply with and be aware of HW, SW and Security policies. You will manage relationships with relevant PC vendors for hardware needs, as required. You will have responsibility for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization. You will provide appropriate support according to roles and SLA. Hands-on experience in all windows OS is a must. Linux Knowledge: Basic MAC Knowledge: Basic Networking Knowledge: Basic Server Knowledge : Basic Hands-on experience in Hardware Support is a must. Hands on experience in Active Directory/VPN/Pulse Secure. You will understand business requirements and provide appropriate solutions within the timelines. You will create and update process documentation and the relevant records to support compliance requirements related to ISO Certification . Ability to be part of an on-call support rotation and address emergency situations. The ability to reliably work independently and in a group scenario. Ability to manage Hardware assets and peripherals as per requirements. Take care of users Onboarding and off-boarding for IT related tasks. Interested candidates can send their resume on email - pranita.thapa@onixnet.com

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043

You will be joining Inspirisys, a company with a legacy of over 30 years, known for driving digital transformation with cutting-edge technologies. As a subsidiary of CAC Holdings Corporation Japan, we prioritize quality and attention to detail to ensure our solutions meet the highest standards. Specializing in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking, and Product Engineering & Development, we empower clients to achieve their digital objectives. As an Experienced IT support technician, your responsibilities will include: - Installing and configuring desktops, laptops, and peripherals. - Troubleshooting hardware issues. - Installing and configuring software and Windows. - Managing patch installations. - Maintaining network and local printers. - Configuring and troubleshooting VPN. - Providing basic server support. - Offering efficient remote support services. Qualifications required for this role: - 1+ years of experience in IT support. - Excellent verbal, written, and presentation skills. - Bachelors/Masters degree in Computer Science or a related field.,

Job Title: Systems Administrator Job Families for Job Profiles: Application Services Location: Hyderabad Mode: On-site Shift: Rotational Shift Job Summary The Application Support Analyst is responsible for providing technical support and maintenance for software applications. This role involves troubleshooting, user support, and system administration to ensure smooth operations. The position contributes to delivering effective software solutions, improving user experience, and supporting organizational growth. Essential Job Responsibilities Provide technical support and maintenance for software applications. Troubleshoot and resolve application-related issues in a timely manner. Conduct needs analysis and contributes to the development of application solutions. Create and maintain application documentation and user guides. Manage and monitor application systems to ensure efficient performance. Deliver excellent customer service to users and stakeholders. Maintain accurate records of support activities and solutions provided. Collaborate with IT team members to improve support processes and optimize system use. Education & Qualifications Masters or bachelors degree in computer science, Information Technology, degree in Computer Science or a related field. 35 years of experience in application support or a related role. Strong knowledge of application software support, SQL, troubleshooting, and system administration. Excellent analytical, communication, and collaboration skills. ITIL or equivalent application support certifications (Preferred).

Responsibilities: * Provide technical support for hardware and software issues * Troubleshoot LAN configurations, network installations, and printer problems * Install OS, Outlook, and perform Windows troubleshooting Travel allowance Sales incentives

Role & responsibilities Looking for Customer Support Engineer Chennai Company Name: Fourth Dimension Technologies Pvt Ltd Job Description: Good Communication Skill. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Only immediate joiners can apply.

Responsibilities: * Provide remote technical assistance * Manage network infrastructure & security * Troubleshoot hardware issues on servers & workstations * Maintain active directory & user accounts Annual bonus

hands-on experience in network operations Monitor network performance, troubleshoot issues, and ensure optimal operation of switches, routers, and firewalls. Familiarity with Meraki and Fortinet platforms are a plus. CCNA, CCNP, JNCIA, Required Candidate profile We are seeking a skill Network Operations Engineer to join our dynamic team. As a Network Operations Engineer, you will be responsible for the day-to-day management, monitoring, and troubleshooting

hands-on experience in network operations Monitor network performance, troubleshoot issues, and ensure optimal operation of switches, routers, and firewalls. Familiarity with Meraki and Fortinet platforms are a plus. CCNA, CCNP, JNCIA, Required Candidate profile We are seeking a skill Network Operations Engineer to join our dynamic team. As a Network Operations Engineer, you will be responsible for the day-to-day management, monitoring, and troubleshooting

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient call anusha@7815982900 call harshitha@7848820045 call suman@7848820049 call kashish@7816842400 call hr pooja@9886112704 hr mayur@9343402211