It Support Engineer

Phoenix Medical Systems

1 - 3 years

1 - 3 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

cyber security cctv support networking it support active directory administration desktop support technical support system support office 365

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Provide first- and second-level technical support via phone, email, chat, or in
person.
Diagnose and resolve issues related to computers, printers, mobile devices,
operating systems, Face Attendance devices, NVR (CCTV Cameras), and common
business applications.
Install, configure, troubleshoot and maintain hardware, software, and peripherals.
Manage user accounts and permissions in systems such as Active Directory, Office
365, and other enterprise tools.
Maintain and support network connectivity, including Wi-Fi troubleshooting and
basic network diagnostics.
Log, track, and resolve support requests using an IT ticketing system.
Assist with system upgrades, updates, and routine maintenance.
Document procedures, solutions, and troubleshooting guides.
Provide onboarding and technology setups for new employees.
Escalate complex issues to senior IT staff or vendors when necessary.
Maintain inventory of IT equipment and ensure timely replacements or repairs

Working Conditions

On-site or remote depending on company needs.
May require occasional travel between office locations.
Ability to lift and set up equipment up to ~40 lbs

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