2532 Service Desk Jobs - Page 14

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Only Graduation Excellent communication skills 5 days working notice: 0-30 days Location- Pune/Hyderabad/Bengaluru Call97736167474@Bharti/ 92112 07978 bhartiimaginators5@gmail.com Required Candidate profile exp use ticketing tools- Service now, Remedy, control M (add advantage) basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Lead or participate in the implementation of contact centre solutions across various client organizations. Design and implement best practices Proven experience in project management methodology. Strong analytical and problem-solving skills. Any certification in Six sigma Experience into any Customer service, Contact Center, Service desk, Help desk verticals Skills in Statistical modeling and Machine Learning Function as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice Contact Person: Maheshwari Balasubramanian Email ID: maheshwari@gojobs.biz

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client in PAN India locations. Position : Technical Support Engineer Job Role : Service Desk Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . 2025 / 2024 / 2023 / 2022 / 2021 with 60% in all academics. Job Locations : Trivandrum / Pune / Noida / Bangalore / Chennai/ / Nagpur Salary for freshers : Rs. 18,000/- for the first 6 months. After 6 months package will be 3 LPA based on candidate performance. Note : Communication should be Good . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

Hello, Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues efficiently.- Collaborate with team members to enhance service delivery and client satisfaction.- Document and track client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service management tools. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A Bachelors degree is required. Please share resume Giri.Prasad@artechinfo.in

***Greetings from You & I Consulting!*** We are proud to have helped candidates secure placements with over 64+ MNCs across India. At You & I Consulting, we continue to bring exciting opportunities to professionals looking to advance their careers. Current Hiring for MNCs: We are excited to share a great opportunity with a leading global MNC! Here's your chance to grow, explore, and take your career to the next level. Open Roles:- International Voice Healthcare Process 0-5years exp Fresher/Experience both are welcome!! CTC: 3.5 To 5 LPA. Location: Kolkata To know more details, contact our HR Specialist : sujay- (9563195779) Call/What's App Skill Sets / Eligibility Criteria Minimum 10+2 / Graduate holders Good communication skills Must have basic computer knowledge Flexibility to work in shifts (day/night/rotational) Willingness to work on weekends/public holidays (as per business needs). Customer-centric approach with problem-solving ability. Ability to handle pressure and extended shifts US Healthcare knowledge is preferred A.R callers (Added Advantage) Exposure in handling US & UK customers Perks: 2 Week-off Cab facility provided To Schedule an Interview: Call sujay- (9563195779) or What'sApp with your details in the following format: Name Mobile Number Email Address Highest Qualification Total Work Experience Current Organization Preferred Location Last CTC Expected CTC Please note: Due to high call volumes, if the line is busy, kindly WhatsApp your details to the same number. Interested candidates are also welcome to refer friends or relatives who meet the criteria. We look forward to helping you take the next step in your career.

***Greetings from You & I Consulting!*** We are proud to have helped candidates secure placements with over 64+ MNCs across India. At You & I Consulting, we continue to bring exciting opportunities to professionals looking to advance their careers. Current Hiring for MNCs: We are excited to share a great opportunity with a leading global MNC! Here's your chance to grow, explore, and take your career to the next level. Open Roles:- International Voice Healthcare Process 0-5years exp Fresher/Experience both are welcome!! CTC: 3.5 To 5 LPA. Location: Kolkata To know more details, contact our HR Specialist : sujay- (9563195779) Call/What's App Skill Sets / Eligibility Criteria Minimum 10+2 / Graduate holders Good communication skills Must have basic computer knowledge Flexibility to work in shifts (day/night/rotational) Willingness to work on weekends/public holidays (as per business needs). Customer-centric approach with problem-solving ability. Ability to handle pressure and extended shifts US Healthcare knowledge is preferred A.R callers (Added Advantage) Exposure in handling US & UK customers Perks: 2 Week-off Cab facility provided To Schedule an Interview: Call sujay- (9563195779) or What'sApp with your details in the following format: Name Mobile Number Email Address Highest Qualification Total Work Experience Current Organization Preferred Location Last CTC Expected CTC Please note: Due to high call volumes, if the line is busy, kindly WhatsApp your details to the same number. Interested candidates are also welcome to refer friends or relatives who meet the criteria. We look forward to helping you take the next step in your career.

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

We have 200+ active positions for TECHNICAL VOICE PROCESS for a NO 1 MNC at Gurgaon Salary : 34.4K inhand + Incentives and Both side cabs Experience Required : Candidates with ANY KIND OF TECHNICAL EXPERIENCE background can apply. Minimum 1 year of experience is mandatory. We are hiring for US based Technical process. Should have good+ communication skills Shifts: Evening/ Night Shifts with both side cabs Looking for immediate joiners ----------------------------------------------------------------- Please Contact ASAP for details Sr HR Ankita - 8077879468 ( Call & Please share the details on WhatsApp as well) Email : ankibisht12345@gmail.com EASY INTERVIEWS NO CHARGES *** TOUCH CONSULTANTS

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Grad 5 days working rotational shift & off notice: 0 - 30 days Excellent communication skill to attend/resolve client issues on calls/chat dm: 7289094130 / yashika.imaginator@gmail.com Required Candidate profile exp use ticketing tools- Service now, Remedy, control M (add advantage) basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Location: Pune /Bangalore / Hyderabad Immediate Joiners Only Experience: Minimum 2 year in International BPO - Service Desk Skills: Service Desk | Troubleshooting | Technical Support | Active Directory Any Graduate CTC- 4 LPA Night Shifts

Need minimum 1 yr exp in technical support (voice only) Salary upto 4.5lpa ctc ONLY GRADUATES 5 days working Both side cabs us shifts Interested may contact or dm: Taranpreet Kaur: 7217649106 taranpreet.imaginators@gmail.com Required Candidate profile Graduates only, Excellent communication skills, Immediate joiners only

Support development of ManageEngine ServiceDesk ITSM features. Write and test basic scripts and workflows. Assist in platform configuration and setup. Participate in requirement gathering sessions. Document development tasks and outcomes. Perform basic troubleshooting and debugging. Learn and apply ITSM best practices. Support testing and deployment activities. Collaborate with team members on tasks. Maintain version control and updates. Required Skills: Understanding of ManageEngine SD platform. Familiarity with JavaScript and web technologies. Eagerness to learn ITSM process and tool Good problem-solving skills. Ability to follow development guidelines. Team collaboration and communication. Attention to detail and documentation.

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

6 Months – 1 Year in Service Desk (Calls & Chats / Email / Requests) Responsible for overseeing and coordinating the entire incident management process. This role involves identifying, assessing, prioritizing, and resolving incidents.

Dear Candidates, We are hiring for Technical Writer for Hyderabad location. Location-Hyderabad Fulltime/Part time PFB the JD Key Responsibilities * Documentation Development: Plan, create, and maintain comprehensive, user-focused technical documentation, including user manuals, API guides, tutorials, and white papers. They are responsible for translating complex technical concepts into clear, concise, and accessible information for various audiences, from beginners to experienced developers. * Team Leadership: Mentor and guide junior technical writers, providing feedback, editing their work, and ensuring it adheres to established style guides and standards. This involves managing project timelines and priorities for the team and contributing to a collaborative work environment. * Collaboration: Work closely with cross-functional teams, including engineers, product managers, and subject matter experts (SMEs), to gather information and ensure documentation is accurate and up-to-date. They serve as a liaison between the technical teams and the documentation team. * Content Strategy: Contribute to and help shape the overall content strategy. This includes planning for future documentation needs, implementing new processes or tools, and looking for opportunities to improve the usability and effectiveness of the documentation. * Quality Assurance: Ensure all content is accurate, consistent, and adheres to the company's brand voice and style. This involves editing, proofreading, and reviewing content prepared by other writers. Required Skills and Qualifications * Experience: Generally requires 6-8+ years of experience in technical communication, with a proven track record of creating high-quality technical documentation. Previous experience in a leadership, senior, or mentoring role is essential. * Technical Proficiency: A strong understanding of software development concepts, APIs, SDKs, and other relevant technologies. Experience with structured authoring tools like DITA and content management systems (CMS) is often required. * Exceptional Communication: Excellent written and verbal communication skills are crucial. The ability to articulate complex ideas clearly and concisely for both technical and non-technical audiences is a must. * Problem-Solving: The ability to analyze documentation gaps, identify user needs, and propose solutions. This role requires a proactive approach to improving documentation processes and content. * Education: A Bachelor's degree in a related field such as English, Technical Writing, Journalism, or Computer Science is preferred. Interested candidates can share the updated resume to krithiga.meenakshisundaram@movate.com to schedule interviews

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - Aware Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Hiring for Service Desk - Pune JD: Maintain end-to-end asset lifecycle from procurement to decommissioning. Reconcile records with physical audits and ensure CMDB accuracy. Track warranty, refresh cycles, lease contracts, and device compliance. Interface with procurement, finance, IT operations, and vendors to align data. Prepare reports for compliance, inventory health, usage metrics, and SLA/KPI reporting ",

Position : Associate- Helpdesk Support Location : Bangalore Reporting to : Manager Salary Range : 2.74LPA- 4LPA Overview: As an Associate- Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services. Responsibilities: On-site Support: Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, and ensuring that all systems are functioning effectively. Assist Senior Employees: Provide personalized support to senior employees, addressing their specific needs and concerns promptly and professionally. Query Management: Manage and resolve queries from employees, including technical issues, software applications, and general inquiries. Health Checks Support: Provide support during health checks on weekends for employees, ensuring a seamless process and addressing any technical issues that may arise. Documentation: Maintain accurate records of support tickets, resolutions, and any other relevant information for future reference. Career Opportunities & Benefits: Enjoy attractive compensation, incentives, Medical, fitness-sponsored benefits like Gym, Yoga, Zumba and other membership benefits Key success metrics for this role: Audit Cycle VIP Appointments Experience Handling the region appointments and reports (Based on requirement) Managing the relationship and operations with the vendor. Must have Skills: High school diploma/Graduation Strong analytical and organizational skills. Excellent communication and listening skills. Ability to work under pressure. Strong computer proficiency. Must be detail and solutions-oriented. Well versed in MS office suite such as word, excel and PowerPoint presentation

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience