1424 Service Desk Jobs - Page 14

Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk GenAI solutions is a big plus Preferred candidate profile

Mega Walkin Drive for Service Desk International Voice for Technical Support(FRESHERS) Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Freshers with good technical knowledge are preferred Freshers with only Excellent communication skills are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Should Carry Min 6months of Experience Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

*Provide 1-level customer's solution *Diagnose & troubleshoot technical issues *Build rapport with customers *Handle objections & concerns efficiently *Documents, track interactions & technical issues *Stay updated with industry trends & Products Required Candidate profile *Graduate *Excellent communications •For Service Desk- Resolving queries on VPN, Drivers, O365, driver installations, Active directory etc. •For Customer Service-International voice Background

4–7 years of experience in IT infrastructure roles, with 1–2 years in a leadership position Knowledge of IT infrastructure domains (Network, Server, Security, Service Desk) Solid understanding of ITIL framework and service delivery best practices Required Candidate profile ITIL Intermediate or higher-level certifications Certifications in infrastructure domains Bachelor’s degree in computer science, IT Reach us Gokuladevi 8668041213 adducoindia@gmail.com

Greetings we are looking for Process Trainer- International Service Desk in Mysore and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - nternational Service Desk Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8 - 10Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Software Development Engineer II Back to job search results About the role Software Development Engineers (SDEs) are the creative minds developing the software applications that make life easier for customers. Responsible for the entire development and support process for a software programme What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Take a problem where technical strategy or approach is defined and come up with the solution design and drives the implementation with a fair level of autonomy including interacting with other SDEs in the same team or peer teams Reach out for direction proactively in case of ambiguities or constraints Own the delivery of a major component in a product or a small product entirely as part of a feature delivery Suggest improvements to processes and methodologies to enhance delivery speed; quality Mentor and guide other WL1 SDEs in the team and help in hiring Question requirements and challenge where necessary Identify value of tasks & always work on the highest priority items You will need Programming: Demonstrate a good understanding of at least one major programming language Understand the framework and enough of the tool ecosystem of the chosen language to implement end to end components with minimal assistance Comfortably produce and refactor code without assistance Test drive features in programming language of choice Understand different major language paradigms (OOP/Functional) Understand presence of abstraction beneath language (DVM/JVM/CLR) Reason about complexity of algorithms (time and space) and code (cyclomatic) Debug code Understand and resolve complex issues Design Identify design patterns in code Implement design patterns with guidance Comfortably translate small behaviour requirements into tasks & code Understand how high-quality code can lead to rapid delivery Write clean; maintainable code Demonstrate a basic understanding of domains and domain modelling Seek out and use appropriate abstractions Understand patterns for integration (events/services) Understand how to leverage existing functionality outside immediate project Understand scope of project and when to move behaviour to other services Development Practice Understand continuous integration and continuous delivery Demonstrate a working knowledge of CI tooling Writes tests to ensure CI/CD processes work Understand BDD / TDD / Performance / Security / Smoke testing Infrastructure Demonstrate a good working knowledge of one relevant operating system Script and automate within relevant environment Security Understand Oauth/Saml & identity models About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

Software Development Engineer II Back to job search results Tesco India Bengaluru Hybrid Full-Time Apply by 08-Jul-2025 About the role Refer you will be responsible section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Job Summary Software Development Engineers (SDEs) are the creative minds developing the software applications that make life easier for customers. Responsible for the entire development and support process for a software programme. Your applications make previously complex tasks simple with the impact ranging from saving time; effort or money to re-defining normal In this job; I Take a problem where technical strategy or approach is defined and come up with the solution design and drives the implementation with a fair level of autonomy including interacting with other SDEs in the same team or peer teams Reach out for direction proactively in case of ambiguities or constraints Own the delivery of a major component in a product or a small product entirely as part of a feature delivery Suggest improvements to processes and methodologies to enhance delivery speed; quality Mentor and guide other WL1 SDEs in the team and help in hiring Question requirements and challenge where necessary Identify value of tasks & always work on the highest priority items Programming o Demonstrate a good understanding of at least one major programming language o Understand the framework and enough of the tool ecosystem of the chosen language to implement end to end components with minimal assistance o Comfortably produce and refactor code without assistance o Test drive features in programming language of choice o Understand different major language paradigms (OOP/Functional) o Understand presence of abstraction beneath language (DVM/JVM/CLR) o Reason about complexity of algorithms (time and space) and code (cyclomatic) o Debug code o Understand and resolve complex issues Design o Identify design patterns in code o Implement design patterns with guidance o Comfortably translate small behaviour requirements into tasks & code o Understand how high-quality code can lead to rapid delivery o Write clean; maintainable code o Demonstrate a basic understanding of domains and domain modelling o Seek out and use appropriate abstractions o Understand patterns for integration (events/services) o Understand how to leverage existing functionality outside immediate project o Understand scope of project and when to move behaviour to other services Development Practice o Understand continuous integration and continuous delivery o Demonstrate a working knowledge of CI tooling o Writes tests to ensure CI/CD processes work o Understand BDD / TDD / Performance / Security / Smoke testing Infrastructure o Demonstrate a good working knowledge of one relevant operating system o Script and automate within relevant environment Security o Understand Oauth/Saml & identity models You will need Refer you will be responsible section About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users of the FE fundinfo products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required. Must hold valid passport, as the analyst may be required to travel to global offices as part of the knowledge transition process. Your key responsibilities as a Product Support Analyst will be: Case Management: Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest accuracy levels Issue and Request Management : Effective primary and secondary investigation of cases reported to achieve first hand resolution ; Fulfilment of client request within the scope of client operations; Manage internal communication with the resolver teams, provide active user notifications wherever required Customer Relationships : Respond promptly to all queries from customers, thus positively impacting customer experience; ensure a friendly, open, professional etiquette is maintained always; practice a strong customer-centric approach Performance : Meet defined service level agreement for response and resolution of requests and issues; Ensure expert product support service is offered that would allow positive customer satisfaction survey comments and ratings; Meet defined first-hand resolutions by excelling in the product knowledge Knowledge Management : Continuously up-skill on the product knowledge and related market topics; contribute to the knowledge management articles to the Service portal To join us as a Product Support Analyst you will need the following key technical skills You ideally will have minimum 2 Years of experience as part of Service Desk/ Application/Product Support team that involves co-ordination and interaction with business users via different mode of communication using a service desk tool/system You must have good understanding of MS office tools You must have a general knowledge of the financial domain and specifically, fund data is an added advantage To join us as a Product Support Analyst you will need the following competency requirements You must have excellent English Communication skills (verbal & written) You ideally will have very strong analytical skills and the ability to solve a problem quickly You will have strong time management and the ability to manage changing priorities You should have the ability to work collaboratively and flexibility to multi- task You ideally will have the ability to talk to international customers and establish a good working relationship with the internal and external teams You must have the ability to achieve the defined performance metrics in terms of SLAs, TAT, Quality, APT and first-hand resolution By joining the team as a Product Support Analyst, you will be offered the following: Become a domain expert by increasing the knowledge of Mutual funds operations. 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Graduates with Min 1Yr Exp Into Technical Support International Voice Should have hands on Exp. on Microsoft tools CTC -Up to 4 LPA Work From Office 5 days working 24*7 US Night Shift Notice -Immediate Joiners Contact -Divyanshi(8905115503) Perks and benefits 2 Ways Cab Night Allownces Incentives

Responsibilities: * Manage ticket flow through ticketing tools * Provide technical support via phone & email * Collaborate with IT team on service improvements * Maintain high customer satisfaction ratings Office cab/shuttle

Work Hour Flexibility Coverage: 24 x 7. Flexibility to work in either morning / afternoon / night shift based on roster. End User Interaction Management Responding to tickets (Service Now or other similar ITSM tool) from Service Desk in a Time Bound Manner. Logging any direct queries / issues coming from end user (via of chat / email / phone) in Service Now Tracking of all interactions with users and other support teams in ticketing system Technical Skillsets Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10 and 11. Installing and configuring computer hardware, software, systems, networks, printers, and scanners (all remote) Knowledge of monitoring and maintaining computer systems and networks Repairing and replacing equipment or coordinating with external vendors Testing new end user technology whenever applicable Set-up / troubleshoot / configure as per documentation telephony and conferencing tools Knowledge on Microsoft technologies such as Microsoft Active Directory, DNS, DHCP, Group Policy, VDI Exposure to usage and supporting of Citrix environment. Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Teams, WinZip, Web browsers, Zoom etc). Exposure to setting up o365 user and configuring emails Basic Network troubleshooting and coordinating with specialized teams. Windows Patching Experience (SCCM preferred), & coordinating with Server teams Ability to support login issues in relation to Active Directory Ability and exposure to remote support tools Previous experience with automated and manual backing-up of end-user data

Job Description ServiceDesk Bengaluru Relevant Experience Bracket – Engineer (4-6y) And (2-4years)( same JD for both roles) Work Hour Flexibility Coverage: 24 x 7. Flexibility to work in either morning / afternoon / night shift based on roster. End User Interaction Management: Responding to tickets ( Service Now or other similar ITSM tool ) from Service Desk in a Time Bound Manner. Logging any direct queries / issues coming from end user (via of chat / email / phone ) in Service Now Tracking of all interactions with users and other support teams in ticketing system Process Knowledge Must understand ticketing environment (Service Now preferred) Basic understanding of “Time to Respond”, “Time to Resolve” and intermittent follow-ups on tickets and tracking Understanding of knowledge base and its importance Documenting new learning – technical or procedural Technical Skillsets: Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10 and 11. Installing and configuring computer hardware, software, systems, networks, printers, and scanners (all remote) Knowledge of monitoring and maintaining computer systems and networks Repairing and replacing equipment or coordinating with external vendors Testing new end user technology whenever applicable Set-up / troubleshoot / configure as per documentation – telephony and conferencing tools Knowledge on Microsoft technologies such as Microsoft Active Directory, DNS, DHCP , Group Policy, VDI Exposure to usage and supporting of Citrix environment. Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Teams, WinZip, Web browsers, Zoom etc). Exposure to setting up o365 user and configuring emails Basic Network troubleshooting and coordinating with specialized teams. Windows Patching Experience (SCCM preferred), & coordinating with Server teams Ability to support login issues in relation to Active Directory Ability and exposure to remote support tools Previous experience with automated and manual backing-up of end-user data Teamwork: A team player who can support fellow team members Willingness to fill-in for fellow team members when situation demands Keep fellow team members updated Ability to train new team members when situation arises Rapidly establish a good working relationship with clients Flexibility to adjust work hours to support critical requirements Ready to listen and accept feedback from colleagues and supervisor A sense of responsibility and being reliable towards a common shared goal

Job Location: Noida Experience: 1 - 3 Years Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Role:Team Lead Service Desk Exp:4 yrs Team Lead Skills:Service desk,Windows Troubleshooting,Outlook configuration,International Voice Porcess,Microsoft App Troubleshooting Loc:Bangalore Diversity Only Cont:Naman 8890377950.naman.ghrs@gmail.com Required Candidate profile Required Diversity Candidates Only (Females)

Min 1 Yr Exp In Technical Support International Voice Must Have exp into Windows, Microsoft Troubleshooting Graduates Only CTC-Up to 5 LPA+ Variables Location-Hyderabad 24*7 US Shift 2 Way Cab 5 Days Working Immediate Joiners Contact 8769866443 Neha

Role & responsibilities IT SUPPORT SERVICE DESK VOICE PROCESS US SHIFTS For more info-contact alfiya-8787064649 or alfiya@manningconsulting.in

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Noida location. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 2 years experience in service desk only (voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Noida Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

JD: * IT & Troubleshooting skills& Technical Support skills *Hands On servers-VMWARE,Network devices * Strong communication skills, both written and verbal * Able to handle B2B & B2C Calls directly from UK permanent Night shift 7397174948

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 4LPA Location- Pune Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 mail id- priyanka@manningconsulting.in

Req ID: 325216 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L2 technical guidance to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). Roles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. - Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window

Roles & Responsibilities Attend calls assigned by Service Desk. Ensure calls are resolved within SLA Experience in assemble and de-assemble Desktop and Laptop computer hardware. Experience of various application installation and basic troubleshooting. Printer troubleshooting, toner replacement. Incident and Change Request support to users. Experienced to communicate and manage vendor support. Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Skillset Required Minimum 2 years experience Troubleshoot desktop and laptop hardware. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration. Working experience in MS Excel and PowerPoint. Education (Essential)- Technical graduate / Technical Diploma Experience-1-3 Years Support-India Shift Timings (24*6) /Australian and New Zealand)-18*6 Language Requirements (Primary/Secondary)-English, Hindi Shift Timings (24*6) /Australian and New Zealand)-24*7 Language Requirements (Primary/Secondary)-English, Hindi

Hiring for domestic Service Desk Graduate Fresher and Undergraduate Experience can apply Salary 3.2 to 4.6 LPA + Travelling allowance +Incentives Location - Viman Nagar (Pune) Shifts -Day shift Interview rounds-Virtual Interview Contact-7757051088

Warm Greetings from Rivera Manpower Services, Were hiring for a Technical Support US/UK Shift role with a leading premium tech brand ! If you have a knack for solving problems and great communication skills, this is for you! Role: Technical Support Executive Location: Bangalore Shift: Afternoon / evening Shift Eligibility: Freshers & Experienced Candidates Welcome Languages Required: English & Hindi Joiners: Immediate Joiners Preferred Key Responsibilities: Troubleshoot basic technical issues related to speakers, headsets, and audio devices Assist customers via voice calls and deliver clear, effective solutions Provide excellent customer experience by maintaining professionalism and empathy Follow standard troubleshooting scripts and escalate unresolved cases appropriately Log interactions and resolutions accurately Requirements: Strong communication in English and Hindi Basic technical understanding of electronic devices Customer-focused with good problem-solving skills Willingness to work in a fast-paced, service-driven environment To Apply / Book Your Interview Slot: Call or WhatsApp: DHARSHAN - 7996002799 Limited slots available Apply now and be part of a premium tech support team! Warm regards, Team Rivera

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN Continually seek opportunities to improve our existing AD Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards) Ensure that all calls and issues are dealt with in a timely and efficient manner Evaluate documented resolutions and analyse trends for ways to prevent future problems Identify and learn appropriate software and hardware used and supported by the organisation Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner Escalate calls to the relevant work stream in a timely manner Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure Change user profiles as part of the Mover procedure Offboard users as part of the Leaver procedure Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained Qualifications Bachelor