Job Summary: We are seeking a skilled and customer-focused Mac Support Engineer to join our IT team. In this role, you will be responsible for supporting and maintaining macOS systems, resolving technical issues, and ensuring smooth day-to-day operations for end users working on Apple hardware. The ideal candidate has a strong technical background in Mac environments, excellent troubleshooting skills, and a passion for helping people with technology. Client : Emcure Pharmaceuticals / Cognizant Location: Pune - Hijenwadi Work Mode: 5-6 Days Shift: Rotation Shift - Includes Night Shit Notice: Start Date - 15 May - 20 May. Male Candidate Only Key Responsibilities: Provide technical support for macOS devices, including MacBooks, iMacs, and related peripherals. Diagnose and resolve hardware, software, and networking issues related to Apple systems. Install, configure, and maintain macOS systems and related applications. Manage and deploy devices using MDM solutions such as Jamf, Kandji, or Mosyle. Support end-user productivity tools like Microsoft Office 365, Google Workspace, Adobe Creative Cloud, and collaboration tools like Slack and Zoom. Maintain inventory of Apple hardware and software licenses. Create and maintain technical documentation and user guides. Assist with user onboarding/offboarding and account provisioning. Work collaboratively with other IT team members and escalate issues when needed. Ensure systems are compliant with security and company policies.

This is a full-time on-site role for a Service Desk Specialist at VertX Solutions. The Service Desk Specialist will be responsible for providing technical support, troubleshooting issues, handling service desk and help desk support tasks, and ensuring smooth Information Technology operations on a daily basis. Qualifications Technical Support and Troubleshooting skills Service Desk and Help Desk Support experience Knowledge in Information Technology Strong problem-solving and analytical skills Excellent communication and customer service abilities Please contact 9500003964

Role & responsibilities Job description HR IT Recruiter: Initiate contact via phone or email to gather pre-screen information about IT Technology Professionals to qualify skillset and candidate alignment with all roles Conduct interviews with candidates and providing shortlists to the Hiring Managers Bulk hiring and Stake holder management Championing proactive recruitment methods and sharing best practise with the team Ensuring high quality candidate experience throughout the recruitment life cycle Owning ad hoc projects as and when required Track and review hiring statistics, create reports, and process analysis in order to understand trends and hiring results Responsible to onboarding Please reach Vijay Anand - 9500003964 Email - vijayanand@vertxsolutions.net

Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. Preferred candidate profile Skills Required Technical Support, Troubleshooting, and Service Desk skills Help Desk Support and Information Technology knowledge Excellent problem-solving and communication skills Ability to work effectively in a team environment Strong customer service orientation Bachelor's degree

Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. Preferred candidate profile Skills Required Technical Support, Troubleshooting, and Service Desk skills Help Desk Support and Information Technology knowledge Excellent problem-solving and communication skills Ability to work effectively in a team environment Strong customer service orientation Bachelor's degree Please call 9500003964 / 7418628018

Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk GenAI solutions is a big plus Preferred candidate profile

Key Responsibilities: Provide Level 2/3 support for macOS devices, applications, and Apple hardware (MacBooks, iMacs, iPads). Troubleshoot issues related to network connectivity, security, performance, and system compatibility. Manage and maintain MDM solutions (e.g., Jamf, Kandji, or Mosyle). Assist in onboarding/offboarding users, including device provisioning and configuration. Support and enforce IT policies, security best practices, and data protection protocols. Collaborate with cross-functional IT teams to resolve complex issues. Maintain asset inventory and documentation related to Mac systems. Proactively identify recurring issues and recommend improvements or automation. Required Skills and Qualifications: 25 years of experience in macOS support or Apple IT environment. Strong knowledge of macOS, Apple hardware, and troubleshooting tools. Hands-on experience with MDM solutions (Jamf preferred). Familiarity with ITIL practices and ticketing systems (e.g.ServiceNow). Good understanding of networking basics (Wi-Fi, VPN, DNS, DHCP). Ability to script in Bash or use AppleScript is a plus. Excellent communication and problem-solving skills. Experience supporting mixed environments (macOS + Windows)