Job Summary: We are seeking a skilled and customer-focused Mac Support Engineer to join our IT team. In this role, you will be responsible for supporting and maintaining macOS systems, resolving technical issues, and ensuring smooth day-to-day operations for end users working on Apple hardware. The ideal candidate has a strong technical background in Mac environments, excellent troubleshooting skills, and a passion for helping people with technology. Client : Emcure Pharmaceuticals / Cognizant Location: Pune - Hijenwadi Work Mode: 5-6 Days Shift: Rotation Shift - Includes Night Shit Notice: Start Date - 15 May - 20 May. Male Candidate Only Key Responsibilities: Provide technical support for macOS devices, including MacBooks, iMacs, and related peripherals. Diagnose and resolve hardware, software, and networking issues related to Apple systems. Install, configure, and maintain macOS systems and related applications. Manage and deploy devices using MDM solutions such as Jamf, Kandji, or Mosyle. Support end-user productivity tools like Microsoft Office 365, Google Workspace, Adobe Creative Cloud, and collaboration tools like Slack and Zoom. Maintain inventory of Apple hardware and software licenses. Create and maintain technical documentation and user guides. Assist with user onboarding/offboarding and account provisioning. Work collaboratively with other IT team members and escalate issues when needed. Ensure systems are compliant with security and company policies.
This is a full-time on-site role for a Service Desk Specialist at VertX Solutions. The Service Desk Specialist will be responsible for providing technical support, troubleshooting issues, handling service desk and help desk support tasks, and ensuring smooth Information Technology operations on a daily basis. Qualifications Technical Support and Troubleshooting skills Service Desk and Help Desk Support experience Knowledge in Information Technology Strong problem-solving and analytical skills Excellent communication and customer service abilities Please contact 9500003964
Role & responsibilities Job description HR IT Recruiter: Initiate contact via phone or email to gather pre-screen information about IT Technology Professionals to qualify skillset and candidate alignment with all roles Conduct interviews with candidates and providing shortlists to the Hiring Managers Bulk hiring and Stake holder management Championing proactive recruitment methods and sharing best practise with the team Ensuring high quality candidate experience throughout the recruitment life cycle Owning ad hoc projects as and when required Track and review hiring statistics, create reports, and process analysis in order to understand trends and hiring results Responsible to onboarding Please reach Vijay Anand - 9500003964 Email - vijayanand@vertxsolutions.net
Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. Preferred candidate profile Skills Required Technical Support, Troubleshooting, and Service Desk skills Help Desk Support and Information Technology knowledge Excellent problem-solving and communication skills Ability to work effectively in a team environment Strong customer service orientation Bachelor's degree
Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. Preferred candidate profile Skills Required Technical Support, Troubleshooting, and Service Desk skills Help Desk Support and Information Technology knowledge Excellent problem-solving and communication skills Ability to work effectively in a team environment Strong customer service orientation Bachelor's degree Please call 9500003964 / 7418628018
Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk GenAI solutions is a big plus Preferred candidate profile
Key Responsibilities: Provide Level 2/3 support for macOS devices, applications, and Apple hardware (MacBooks, iMacs, iPads). Troubleshoot issues related to network connectivity, security, performance, and system compatibility. Manage and maintain MDM solutions (e.g., Jamf, Kandji, or Mosyle). Assist in onboarding/offboarding users, including device provisioning and configuration. Support and enforce IT policies, security best practices, and data protection protocols. Collaborate with cross-functional IT teams to resolve complex issues. Maintain asset inventory and documentation related to Mac systems. Proactively identify recurring issues and recommend improvements or automation. Required Skills and Qualifications: 25 years of experience in macOS support or Apple IT environment. Strong knowledge of macOS, Apple hardware, and troubleshooting tools. Hands-on experience with MDM solutions (Jamf preferred). Familiarity with ITIL practices and ticketing systems (e.g.ServiceNow). Good understanding of networking basics (Wi-Fi, VPN, DNS, DHCP). Ability to script in Bash or use AppleScript is a plus. Excellent communication and problem-solving skills. Experience supporting mixed environments (macOS + Windows)
Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to resolved Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk GenAI solutions is a big plusRole & responsibilities
JD for L1 Mac Support 24x7 Support for Cognizant IT Excellent written and verbal communication skills ITIL Incident, Change and Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Knowledge on defined SLAs (Service Level Agreement)
JD for L1 Mac Support 24x7 Support for Cognizant IT Excellent written and verbal communication skills ITIL Incident, Change and Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Knowledge on defined SLAs (Service Level Agreement)
Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner.JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to resolved Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk GenAI solutions is a big plus
Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to resolved Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk GenAI solutions is a big plusRole & responsibilities
Roles and responsibilities: 24x7 Support Excellent written and verbal communication skills ITIL Incident, Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Upon RMA part received will coordinate VMS pass Knowledge on defined SLAs (Service Level Agreement)
Roles & Responsibilities Strong technical background and experience of managing environments and releases for cloud migration programs across Asia. The candidate shall have ability to coordinate and manage activities and dependencies in a highly cross functional team. Coordinate with multiple workstreams and teams to define the overall IT environment requirements for the program • Writing or optimizing SQL queries (e.g., joins, subqueries, window functions) • Troubleshooting or scripting in Linux (e.g., shell scripts, cron jobs, system commands) • Database performance tuning or indexing strategies • Automating tasks using bash or integrating SQL with shell scripts • Setting up or managing database servers on Linux environments • Work with infrastructure and cloud teams to provision the necessary infrastructure/cloud setup required for development, test, and production environments • Work with application and infra teams to arrive at capacity planning and provisioning. • Discuss with project managers, architects, technical engineers, and external partners to identify and manage dependencies. • Create a detailed work plan with activities, dependencies and resources needed to successfully complete the environment setup activities for production and non-production environments including development, SIT, UAT, performance test, staging and training environments • Coordinate with multiple teams to provision necessary environments on time based on the project needs and schedule • Ensure the development and test environments are stable to support all development and test activities • Work with application and test teams to provision necessary access to environments, setting up of user accounts and limits as per project and testing needs • Understand and document the deployment activities, pre-requisites, process and lead time for deployment of various application components to test and production environments • Ensure the team follows Manulifes standard code management processes (code merge, code baseline, version control, code retrofit etc.) using Bitbucket • Secure necessary approvals before deployment to different environments. Ensure the pre-requisites and post deployment verification checks are complete. • Lead and automate the CI/CD pipeline including automated smoke tests • Define and establish the release management practices/processes. Ensure the teams follow these processes. • Ensure the IT teams are documenting the CI changes and fixes are applied across all environments consistently • Manage, coordinate and report on the environment readiness, stability and release management activities to create clear visibility and transparency of delivery and financial performance • Proactively identify project risks, dependencies and issues and prepare mitigation plan to track them to closure. • Work in collaboration with the PMO to plan the budget required for environments and track financials provide monthly financial status update Ensure the business operations and customer experience is not impacted during and post project implementation
Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to resolved Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle Exposure to ServiceDesk GenAI solutions is a big plus
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