We are seeking a motivated and dynamic fresher for the role of Desktop Support. The ideal candidate will be fluent in English communication to provide effective support to foreign clients. This is a 24/7 rotational shift role, and the candidate must be willing to work from our office in Coimbatore.Key Responsibilities:Provide desktop support for end-users via phone, email, and remote tools.Troubleshoot hardware and software issues and ensure quick resolution.Assist clients with operating system, software applications, and network connectivity.Ensure timely and efficient support across various shifts.Maintain high-quality communication with international clients.Requirements:Fluency in English (both verbal and written) is a must.Willingness to work from the office in Coimbatore.Flexibility to work in rotational shifts (24/7).Must be open to relocating to Coimbatore.Regards,Gaurang+91 9328457416

Experience with Pharmaceutical Company is MUST.CANDIDATE SHOULD BE AWARE ABOUT GxP MACHINE REGULATIONSRole & responsibilities : User Support Services technician(s) that are fluent in English and Gujarati.Coordinate with the Service Desk and other necessary entities, including third parties and client support organizations, to provide the technical support services.Basic troubleshooting of LAN, WAN & WLANLevel 1 management of voice and data cabling / servicesRoutine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.Lifecycle replacements and PC imaging.Assets management, reconciliation and disposal coordination.Meeting / event facility preparation.Employee onboarding and offboarding process.Monthly reporting to IT Service Management and governance.Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request.Troubleshoot, diagnose, and resolve Incidents for devices and software, including removing and repairing physically broken or inoperable devices.Provide retained Hard Disk Drive or data on disk, as per clients legal requirements, upon request by security or legal..Provide hard disk retention, storage and retrieval for any End User system as per clients legal requirements.Preferred candidate profile :Ready to work on payroll of VertX Solution.Must have experience working with Pharma company.Fluent in English & Gujarati LanguageMust be based at Mehsana/Visnagar/Surendranagar/Ahmedabad or Ready to Relocate to this location.Willingness to work in Rotational Shifts (24*7) Perks and benefits:Exposure to work at Leading Pharma Company's plant.Competitive SalaryNight Shift allowance.Note: No Cab/Food/Housing allowance, 6 Days workingThanks & Regards,Gaurang PrajapatiContact : +91 8849187237