1424 Service Desk Jobs - Page 15

Excellon Software is hiring for Application Support Consultant for Nagpur Location. Interested candidates please share your profile on careers@excellonsoft.com with below details. Total Experience : Present CTC : Expected CTC : Notice Period : Role & responsibilities Experienced in providing Call/Email/Chat L1 Support for IT Applications. Ask relevant questions to quickly understand the issue. Research and identify solutions to software. Diagnose and troubleshoot technical issues within agreed time limits. Properly escalate unresolved issues to appropriate internal teams. Customer Interaction concerning various issues as per company standards and procedures. Provide prompt and accurate feedback to customers until resolved. Keeping records of customer interactions, transactions, complaints, and queries. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients. Preferred candidate profile Should have excellent communication and problem-solving skills. Ability to provide step-by-step technical help. The person needs to be polite and tactful in nature. The person should be able to deal with diverse customers and the situations as well. Should have good ability to understand problem areas. Document technical knowledge in the form of notes and manuals. Interested candidates can share your updated CV on careers@excellonsoft.com

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.

Role - Team Lead Service Desk Should be a team lead designation on papers Immediate Joiner only / Serving Notice Exp - Min 4 years Skills - Microsoft application trouble shooting | Windows | service desk Loc - Hyd 9116324602 | teena.ghrs@gmail.com

Job Purpose As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24x7) across 3 different shifts on a rotation basis and a willingness to work on-call if required. Key Activities / Outputs Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations Ability to effectively operate and communicate efficiently under pressure Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents Determines if an incident needs to be escalated according to priority and severity of the issue Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements Ensure the closure of all resolved and end-user confirmed Incident records Drive cross functional and technical team collaboration during problem resolution Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues Identify potential problems and/or increasing trend of repetitive Incidents Initiation of a Bridge Call and War Room where required to facilitate restoration of services Provide guidance to the Incident Process Coordinators Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Manage workload through effective staff capacity management and scheduling Available for on-call and emergency response rotation as needed Interact directly with IT leaders, Managers and key stakeholders to proactively communicate status on active Major Incidents or Problem tickets Attendance at the regular CAB meetings to contribute to discussions and impact assessments of proposed service changes as well as ensuring business impacts and communication is taken care of ahead of changes being implemented Escalation of risks and issues to management/executives Technical Skills or Knowledge • ITSM Tools • APM and Infrastructure Monitoring Tools Preferred Technical Skills (Would be advantageous) ServiceNow DynaTrace Grafana This position is a hybrid role based in Hyderabad which requires you to be in the office on a Tuesday, Wednesday and Thursday.

Job Purpose The Application Support Analyst will support Vitality Group’s systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Key Activities / Outputs • 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures • Investigate, debug and troubleshoot code in order to resolve problems and defects. • Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements • Assist with communication, creation, maintenance, scheduling and distribution of reports • Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging • Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) • Proactive ticket status updates and escalation/follow ups where applicable • Verify resolution with end-users and resolve assigned Incidents and Service Requests • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures • Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements • Analysis of logs in the error queue and initiating resolution with the respective resolver group • Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident • Collaborate with other VG work streams to troubleshoot and restore services in the event of outages • Escalate risks and issues to management timeously depending on severity and impact • Create and submit knowledge articles • Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts • Available for on-call and emergency response rotation as needed • Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence • Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. • Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Technical Skills or Knowledge More than 2 years’ experience in an Application Service Desk and Development Role, Java, SQL, JSON, GIT Preferred Technical Skills (Would be advantageous) Customer support experience, ITSM Tools (ServiceNow experience), SDLC experience, Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI, REST Clients This position is a hybrid role based in Hyderabad which requires you to be in the office on a Tuesday, Wednesday and Thursday.

Technical Programme Manager Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 13-Jul-2025 About the role Technical Programme Managers (TPMs) deliver complex, cross-functional technology programmes that support colleagues and help serve our customers better. They work collaboratively, influence Product, Engineering and business colleagues and lead the programme to deliver value quickly and often. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role s key responsibilities and measures: Deliver programmes with business and/or technical risks Optimise or use a standard programme delivery methodology for delivering programme goals (e.g. agile, waterfall, iterative) Bring together, coordinate, and energise virtual technology teams to deliver programme goals Create and track a plan to deliver the programme goals, including the technical implementation plan Understand trade-offs and resulting impacts; make impacts visible to Product, Infrastructure or Engineering for the right decision to be made Managing dependencies, delivery timelines and implementations plans, using my knowledge of technical architecture Appreciating and responding to delivery challenges, using my knowledge of engineering best practices and/or infrastructure implementations Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery Effectively manage major incidents, ensuring stakeholders are updated with the right information to drive the correct decisions Build positive relationships with suppliers & external stakeholders to deliver software or professional services Coach peers and other roles, teaching where required, on methodologies and programme management tools This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first. You will need An ideal candidate must have demonstrated below key skills in their current and past roles A proven record of accomplishment in delivering large programs at global scales. Experience of building credible relationships and influencing senior & leadership teams Excellent verbal and written communication skills you must be able to articulate complex concepts to a diverse audience The ability to influence without authority. Flexibility, ability to plan and organise, responsiveness, self-starter Demonstrate resilience during change and continue delivery About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

To manage the IT Service Desk setup with 27*7 environment and manages a team of 25-30 Service desk and Remote support team. Should have knowledge and should be responsible for sustaining ITIL process & procedures

Requirement: International Technical Support (Voice) Qualification: Graduated Fresher CTC: Up to 2.5 LPA Location: Pune (Hinjewadi)/ Bangalore(E-city) 24/7 Rotational Shifts / WFO ** 2 Months of training period in Mysore

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices CALL OR DM - SD TRAINER SIYA ---- 7565006262 DIVYA -- 9821182650 RIYA -- 9628373761 Regards KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Greetings From Ishmeet Consultant !! Hiring for International Voice n Chat Process Location :- Noida Salary Upto :- 6lpa Call Simran at 9354858533 for more information. Note :- Hiring for Collection Process aswell .

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting IT systems within the food services domain. With a focus on incident management and change lifecycle management you will ensure seamless operations and enhance user experience. This hybrid role offers the opportunity to work both remotely and on-site fostering a flexible work environment. Responsibilities Manage and oversee the change lifecycle process to ensure smooth transitions and minimal disruptions to services. Provide expert support in incident management swiftly resolving issues to maintain system integrity and user satisfaction. Utilize end user tools like Nexthink to analyze and improve system performance and user experience. Collaborate with the service desk team to deliver exceptional support and service to end users. Implement and maintain Service Now solutions to streamline IT service management processes. Support Windows environments ensuring optimal performance and security across all systems. Engage in networking tasks to ensure reliable and secure connectivity for all users. Deliver remote desktop support resolving technical issues efficiently and effectively. Contribute to the continuous improvement of IT services within the food services domain. Work closely with cross-functional teams to align IT solutions with business objectives. Ensure compliance with industry standards and best practices in all IT operations. Provide training and guidance to end users to enhance their technical proficiency. Monitor system performance and proactively address potential issues to prevent downtime. Qualifications Demonstrate proficiency in change lifecycle management and incident management. Possess strong skills in using end user tools such as Nexthink and Service Now. Have a solid understanding of Windows environments and networking principles. Exhibit experience in desktop support particularly in remote settings. Show familiarity with the food services domain and its specific IT requirements.

Company Overview: GiGa-Ops Global Solutions is dedicated to delivering top-tier IT services and support in a rapidly evolving technological landscape. Our mission is to empower businesses by providing innovative solutions and unparalleled customer service. We pride ourselves on nurturing a collaborative culture that values growth, innovation, and excellence. As a company, we are committed to fostering a diverse and inclusive environment where every team member can thrive. Role Responsibilities: Provide first-level support to end-users experiencing technical issues. Respond to support requests via phone, email, and chat in a timely manner. Diagnose and troubleshoot hardware and software problems. Document all support interactions and update customer information accurately. Escalate complex issues to the appropriate technical team as needed. Assist in the setup and configuration of new equipment. Train users on basic software applications and troubleshooting techniques. Monitor and manage ticketing system to ensure timely resolution. Participate in team meetings to discuss ongoing support tasks and project updates. Maintain a positive attitude while handling customer inquiries and complaints. Follow up with users to ensure their technical issues have been resolved satisfactorily. Stay updated on company products and services to provide accurate information to users. Contribute to creating and updating knowledge base articles. Participate in special projects to improve service desk efficiency. Assist colleagues with technical support issues when required. Qualifications: Recent graduates or final-year students in IT or related fields. Strong interest in a career in IT support or service desk roles. Excellent verbal and written communication skills. Basic understanding of operating systems (Windows, MacOS, Linux). Familiarity with networking concepts and troubleshooting. Ability to work in a fast-paced environment. Demonstrated problem-solving ability. Strong attention to detail and organizational skills. Aptitude for learning new technologies quickly. Ability to work both independently and as part of a team. Willingness to take ownership of user issues from start to finish. Positive attitude and professional demeanor. Experience in customer service is a plus but not required. Availability to work on-site in Hyderabad. Must possess a proactive approach towards work. Flexibility to adapt to changing business needs.

Company Overview: GiGa-Ops Global Solutions is a forward-thinking company dedicated to leveraging technology to provide exceptional service and support to our clients. Our mission is to empower businesses through innovative solutions while fostering a culture of collaboration, integrity, and excellence. We believe in the power of teamwork and continuous learning, which drives us to exceed client expectations every day. Role Responsibilities: Respond to incoming service requests via phone, email, and ticketing system. Diagnose and resolve technical issues related to hardware, software, and networking. Provide first-level support by troubleshooting problems with end-user devices. Monitor and manage service requests ensuring timely resolution. Log all incidents and service requests in the ticketing system accurately. Assist with the onboarding of new users and setup of their equipment. Maintain documentation for all support processes and knowledge sharing. Escalate unresolved issues to higher-level support teams. Conduct regular follow-ups with users to ensure satisfaction. Maintain a strong understanding of company systems and services. Provide training on basic technical issues to users as needed. Report on service request trends and identify potential areas for improvement. Participate in team meetings and contribute to service improvement initiatives. Ensure compliance with company policies and security protocols. Support IT projects as required. Qualifications: Bachelor s degree in Computer Science or related field. 0-5 years of experience in a service desk or technical support role. Strong understanding of ITIL best practices. Familiarity with Windows and Mac operating systems. Experience with remote desktop tools. Knowledge of networking fundamentals. Proficient in using ticketing systems (e.g., ServiceNow, Zendesk). Excellent verbal and written communication skills. Capability to work under pressure in a fast-paced environment. Ability to work on-site with flexibility in hours as needed. Customer-centric approach with a problem-solving mindset. Strong analytical skills for troubleshooting issues. Ability to prioritize tasks effectively. Team player with a collaborative spirit. Willingness to continuously learn and grow professionally.

Experience in Deep learning engineering (mostly on MLOps) Strong NLP/LLM experience and processing text using LLM Proficient in Pyspark/Databricks & Python programming. Building backend applications (data processing etc) using Python and Deep learning frame works. Deploying models and building APIS (FAST API, FLASK API) Need to have experience working with GPUS. Working knowledge of Vector databases like 1) Milvus 2) azure cognitive search 3) quadrant etc Experience in transformers and working with hugging face models like llama, Mixtral AI and embedding models etc. Job Requirements Details Experience in Deep learning engineering (mostly on MLOps) Strong NLP/LLM experience and processing text using LLM Proficient in Pyspark/Databricks & Python programming. Building backend applications (data processing etc) using Python and Deep learning frame works. Deploying models and building APIS (FAST API, FLASK API) Need to have experience working with GPUS. Working knowledge of Vector databases like 1) Milvus 2) azure cognitive search 3) quadrant etc Experience in transformers and working with hugging face models like llama, Mixtral AI and embedding models etc. Exp 6 - 9 yrs Location Pune - Hybrid Good to have Knowledge and experience in Kubernetes, docker etc Cloud Experience working with VMS and azure storage. Sound data engineering experience. #LI-ONSITE#LI-QM1 Pay Range

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 7- 10 years of experience in ServiceDesk Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? JD: First point of escalation for technical issues Ability to respond end user phone ,email or chat request for support to resolve issues related to Laptop, application, system, device, access or performance issue Provide appropriate systems support, including training and pre-emptive identification and resolution of user issues Provide and co-ordinate Team, including ticket recording, hardware and software installations, user administration, network (LAN), Server, and PC requests and issue resolution Escalating incidents and service requests to the next level of support if necessary Should have knowledge on working with Infrastructure team (P&H, Collab, Security, Network) Should be quick enough to Utilize information or solution database to research, troubleshoot and deliver solution Provide advises users on the methods, Steps, and actions to resolve and avoid future issues and provides documentation as needed Should be capable to work independently within establish procedures associated with the job function and should be ready for multi-tasking Ability to provide leadership and functional direction to other technical support Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community Facilitate Technical Refresher Training to team Ad-hoc report - Sharing reports to analyst based on request from the users SME Invocation is involved to Handle Calls during unexpected spike in Volume To do D-SAT analysis, communicate with users and identify the reason for DSAT Update the analysis in DSAT analysis tracker & send an acknowledgement mailer to user Providing Feedback to tech team /support analyst Perform Technical & Ticket quality audit on a weekly basis and provide feedback on a regular basis Keep track on customer adoption status frequently Identify the Value added suggestions received from users through DSAT analysis and share it with the concerned team for further analysis Self-motivated and with a strong sense of accountability Should be familiar with Remote Support and Remote Tools. Should be capable to work with VIP clients and Priority Issues with high urgency. Should be familiar with UAM/IAM skills. Must have ITIL V4 certification completed and good to have MCSE, CCNA, Microsoft 365 certification Thanks & Regards, Vigneshwaran S HR-Cognizant

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA WFO 24*7 US Shift 5 Days Working Location - Pune Share resume on - 9257669383 (Harsha) Required Candidate profile Skills required - Service desk/ technical supp/ servicenow/ AD/ International voice exp. only/ troubleshooting/ VPN/ Zendesk/ Office 365/ Outlook/ bitlocker/ ticketing tools Perks and benefits Night Allowances Incentives Both way cab's

Good Technical Knowledge in Operating Systems MS Office / Outlook Proxy Agents -Antivirus /DLP. Prioritize incidents/SR/CR via Helpdesk tool/ Should have knowledge or exposure on Incident Management tool. Excellent communication Skill- MUST. Required Candidate profile Exp:1+Years Location - Greater Noida Np :30 Days Mandatory skill-Excellent communication Skill- MUST. Should have knowledge on Incident Management tool Any Queries- kanchan@peshr.com/9867762401

What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Proficient in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration, Service desk, Noc is mandatory. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Proven experience in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration is required. Bachelor's Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

Job description- Hiring for - Service Desk (Technical Support || International Blended) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should be Aware of PC/Laptop troubleshooting Both Hardware & Software. - Knowledge of networking and support, VPN, Active Directory. Qualifications : Experience with Min 6months-5 yrs of exp into technical support for international voice and Email are preferred Should have Excellent Communication Skills with Good Technical Knowledge. Only Immediate joiners are preferred. Work from Office/ Rotational Shift off/ Both side Transportation Provided. Contact Details ( Whatsapp only do not call ) HR Kunika - 7982044693 HR Parmeet - 8130840106 HR Sanskar - 7827333767 If Interested Please drop your cv on the mentioned number.

Job Title: - IT Helpdesk Desktop Support Manager / LEAD EDUCATIONAL QUALIFICATION : Bachelors degree in engineering or Diploma in Engineering (Recognized University) preference will be given to candidate degree in Computer Engineering or Electronics or Electronics and Telecommunication or B.SC with related field experience. YEARS OF EXPERIENCE : Relevant Experience of 14-18 years with Minimum 3 to 5 years in performing Helpdesk Management as Manager handling team of 7 to 10 helpdesk staff members For B.E. Candidate & 15 to 20 years of Experience for Diploma in Engineering Candidate with 5 to 8 years of experience in Managerial Role J OB TYPE (Please Mention) : OFS-I Permanent JOB LOCATION : Bangalore JOB REQUIREMENTS : Proven work experience as a Help desk manager Hands-on experience with help desk and remote-control software Solid technical background with an ability to give instructions to a non-technical audience Customer Service oriented with a problem-solving attitude Excellent written and verbal communications skills Team management skills, very good knowledge of Engineering software Scripting and programming skills, Knowledge of Active Directory, Office365 & Patch management Software like HCL BIGFIX, IVANTI, Microsoft WSUS etc. highly desired Implementation of ISMS Controls for End Points JOB DESCRIPTION: Manage the help desk team and evaluate performance Ensure internal customer service is timely and accurate daily Recruit, train and support help desk representatives and technicians Contribute to improving customer support by actively responding to queries and handling complaints Management of All IT Assets, Engineering Software installation, Software Support for Teams , Office, Outlook etc. Antivirus uptime, Encryption software for Laptop PC Scanning for Illegal Software or crack or keygens Management of Helpdesk Ticketing Systems, Co-ordination with All the senior management members and VIP Support Co-ordination with OEM for SRs and with OEM like Dell for the part replacement or resolution of hardware issues Develop daily, weekly and monthly reports on help desk teams productivity Responsible for providing the technical support that cant be completed by Help Desk Support Technicians. This usually involves critical issues, such as an application failing to load or severe hardware malfunctions. Must be able to delegate tasks to Helpdesk Technicians and motivate them to complete given tasks. This involves constantly training and mentoring Technicians to ensure their work exhibits consistent quality Must have analytical skills to look at trends and figure out the root cause of issues with both hardware and software Must have problem solving skills to create and implement solutions for hardware and software issues. Helpdesk Manager must be able to use problem solving skills to best utilize his team in fixing issues Must exhibit leadership when he takes ownership of a critical issue and rally his team to efficiently address the issue. Must be able to co-ordinate helpdesk related matters of constructions sites Must have good written and spoken English Skills & ability to communicate with various stakeholders, End Users, Vendors and Senior Management If you are Interested please share your resume to Hemanth.g@modec.com

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

About Us: You & I Consulting We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. If you have international chat or voice experience and are ready for your next career move read on! Hiring is for World's Largest Organization For Giant Serach Engine Process - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Customer Support To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp Interview Mode - Virtaul ***We required Immidiate Joiner ! Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 4.5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( within transport limits) Work Mode :- ONLY WFO (Work From Office) *Do Call Our HR Specialist For Scheduling The Interview (Call Or WhatsApp now) - (Swagata- 9609667716) How to Apply / Schedule an Interview: Send your details via WhatsApp or Call : Swagata ( 9609667716 ) in the following format: Full Name: Mobile Number: Email Address: Highest Qualification: Total Experience: Current Organization: Preferred Location: Current CTC: Expected CTC: Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Are Also Welcome!

Looking for immediate joiners, Technical Officer, Pune (windows server, AD, Networking, FSMO, GPO) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com