3660 Service Desk Jobs - Page 15

Proficiency in the Italian Language: Please share your video profile for a minimum of two minutes. Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reselle...

Role - Process Specialist | Subject matter expert Exp - Min 2 years Skill - Technical support | Service desk | IT Help desk Loc - Pune | WFO | 5 Days working 2 days rotational off Notice - immediate to 30 Days teena.ghrs@gmail.com

Job Title: Service Desk Specialist Job Status: Full-time Department/Group: Service Desk Employee Type: Permanent Reports to: Service Desk Manager Travel Required: Fully Remote Work schedule: Shifts from Monday to Friday between 5:30pm 5:30am (IST) Positions Supervised: None Job Description Position Summary: The Service Desk Specialist plays a key role in delivering exceptional client service. As the first point of contact for our clients, this role provides responsive, friendly, and knowledgeable support to resolve technology issues and ensure clients can work effectively every day. The Specialist manages incoming requests with empathy and professionalism, sets clear expectations, and follow...

Analyst (Level 1.5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1.5 Support Engineer to join our IT Service Desk team. The Tier 1.5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize t...

This position provide first tier support of all enquiries or issues of myHR for all Local Business Unit (LBU)s. Job Responsibilities: First tier support of all enquiries or issues of myHR for all Local Business Unit (LBU)s. Solving basic technical problems and for investigating elevated issues by confirming the validity of the problem. Working closely with Hong Kong team or seeking for known solutions if complex issues. Escalate to higher level of competence if case/issues has not been resolved within a defined target time or SLA. Respond, track, manage, resolve and report on all LBUs users requests or enquiries in Mantis Service Desk system. Provide details report of issues include the LBU ...

Job Title: IT Technical Trainer Location: [Insert Location] Department: IT / Learning & Development Reports To: IT Manager / HR Learning & Development Job Summary: The IT Technical Trainer will be responsible for conducting training sessions and workshops to enhance employees’ technical skills and ensure smooth IT operations. The trainer will deliver hands-on sessions covering basic IT functions, system setups, troubleshooting, and security best practices. Key Responsibilities: Conduct regular training sessions on basic IT operations, including VPN setup, Wi-Fi connectivity, and general troubleshooting. Design and deliver easy-to-understand training materials, manuals, and guides. Provide on...

Should have good communication to handle Customer calls and chat. Basic troubleshooting skill in End user computing area. Srtong Exp in System Administrator, Desktop Management Infrastructure Services, Service Desk

Role & responsibilities We are looking for service desk with international voice support, with good communication. Preferred candidate profile

Manage all access requests (joiner, 3rd party ,mover, leaver, application, software, distribution lists, drive access etc) that are assigned and deal with within defined targets to the established standards - ABF IS policy Support the service desk with contact handling as required Ensure all actions and activities are logged and auditable. Support the SSC Security & Risk Manager with audit and access reporting. Maintain procedures and work instructions for the IAM function. Deal with customer issues directly as transferred from the service desk. Provide support for access requests including the set-up of new user accounts, including using the BME process. Provide Subject Matter Expertise adv...

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

Dear candidate, Interview date: 18-Oct-2025 Job location : Hyderabad Job Description for Service-desk Support Engineer: Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both technical and non-technical stakeholders. Produce Clear Documentation: Write clear, well-structured emails, documentation, and case notes on complex technical subjects. This role requires an individual with excellent problem-solving abilities coupled ...

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 18-Oct-2025 Exp: 1-4years Job Description for Service-desk Support Engineer: This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolvi...

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 18-Oct-2025 Exp: 0-1 year Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex ...

Dear Candidate, PFB the JD Below, Location:Hyderabad Mode: WFO NP: Immediate or less than 30 days Role & responsibilities : Service Desk Engineer: L1/L2 Support) Role Summary: Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, gr...

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon As a key member of the Customer Success team, you will be responsible for providing high-quality customer support and fostering long-term relationships with telecommunications clients. This role requires exceptional communication skills, technical proficiency, and a strong understanding of mobility and SaaS-based solutions. You will serve as a trusted advisor and first point of contact for clients, providing Level 1 and Level 2 support for incidents and requests related to core telecom products, applications, and connected services. Working closely with internal teams, you will help ensure that customers receive ef...

Job Description: Roles & Responsibilities: 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users 2. Route problems to internal 2nd and 3rd level IT support staff. 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 4. Administer and provide User account provisioning. 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 6. Responds to telephone calls, email, instant messages, and assigned tickets from users; 7. Assign work orders / incidents to appropriate su...

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 18-Oct-2025 Exp: 0-4 years Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex...

Job Summary: We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues, Key Responsibilities First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket, Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity, Ticke...

As a Service Desk Agent at UST, your role will involve following and updating runbooks/SOPs to monitor, track, and coordinate the closure of service requests. Your key responsibilities will include: - Monitoring customer infrastructure using tools or defined SOPs to identify failures and raise tickets with defined priority and severity - Updating SOP with troubleshooting instructions and process changes - Mentoring new team members in understanding customer infrastructure and processes In order to measure your outcomes effectively, you will be assessed based on SLA adherence, compliance towards runbook-based troubleshooting processes, time-bound elevations and routing of tickets, OLA adheren...

As a Knowledge Management Analyst - Service Desk at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role will involve working closely with the client and/or project team to identify knowledge content needs and creating accurate Knowledge Articles for the support account. You will collaborate with the corporate KB team to establish a dedicated client site and ensure agent access, while also driving Knowledge Base utilization and closing identified knowledge gaps. Your responsibilities will include providing consistent reporting to various teams, optimizing training content related to KB, and offering ongoing administrative support for the Knowledge Base. Key Responsibilities: - Work wit...

Role Overview: As the first point of contact for B2B users calling Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Provide primary user support and customer service by responding to queries from calls, portal, emails, and chats from clients - Familiarize yourself with each client and their applications/processes - Learn the fundamental operations of commonly-used software, hardware, and other equipment - Follow standard service desk operating procedures by accurately logging all service desk tickets using defined tracking software - Maintain the scorecard as per Statement of Work (SoW) rega...

We are hiring for Specialist Tech Engineer- Service desk. Location: Pune Experience: 4 yrs. CTC: Upto 10 Lpa Job Summary: Candidates with a minimum 4-5 years of Service Desk experience Those with technical knowledge and Remote Desktop Management with excellent English speaking skills and willing to work in rotational shifts. Effective Business Communication Communication in neutral accent over phone Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Analytical skills Remote desktop skills Years of Experience Needed: Candidates with a minimum 4-5 years ...

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries Ensure compl...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where you will resolve incidents a...

Roles and Responsibilities Provide technical support to end users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Install, configure, and maintain operating systems (OS) on various devices. Perform remote support sessions using tools like TeamViewer or Remote Desktop Connection. Document all incidents and resolutions in a timely manner.