Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Chennai
>
Cognizant
>
Service Desk lead

Service Desk lead

Cognizant

7 - 10 years

0 - 1 Lacs

Chennai

Posted:3 weeks ago| Platform:

Apply

Skills Required

L3 Support Service Desk Troubleshooting Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Professional,

We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 7- 10 years of experience in ServiceDesk Lead to join our dynamic team.

Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured.

To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com

Please share below details (Mandatory) :

Full Name(As per Pan card):

Contact number:Email

Current Location:

Interested Locations:

Total Years of experience:

Relevant years of experience:

Current company:

Notice period:

NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working:

Current CTC-

Expected CTC-

Availability for interview on Weekdays ?

Highest Qualification?

JD:

First point of escalation for technical issues
Ability to respond end user phone ,email or chat request for support to resolve issues related to Laptop, application, system, device, access or performance issue
Provide appropriate systems support, including training and pre-emptive identification and resolution of user issues
Provide and co-ordinate Team, including ticket recording, hardware and software installations, user administration, network (LAN), Server, and PC requests and issue resolution
Escalating incidents and service requests to the next level of support if necessary
Should have knowledge on working with Infrastructure team (P&H, Collab, Security, Network)
Should be quick enough to Utilize information or solution database to research, troubleshoot and deliver solution
Provide advises users on the methods, Steps, and actions to resolve and avoid future issues and provides documentation as needed
Should be capable to work independently within establish procedures associated with the job function and should be ready for multi-tasking
Ability to provide leadership and functional direction to other technical support
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Facilitate Technical Refresher Training to team
Ad-hoc report - Sharing reports to analyst based on request from the users
SME Invocation is involved to Handle Calls during unexpected spike in Volume
To do D-SAT analysis, communicate with users and identify the reason for DSAT
Update the analysis in DSAT analysis tracker & send an acknowledgement mailer to user
Providing Feedback to tech team /support analyst
Perform Technical & Ticket quality audit on a weekly basis and provide feedback on a regular basis
Keep track on customer adoption status frequently
Identify the Value added suggestions received from users through DSAT analysis and share it with the concerned team for further analysis
Self-motivated and with a strong sense of accountability
Should be familiar with Remote Support and Remote Tools.
Should be capable to work with VIP clients and Priority Issues with high urgency.
Should be familiar with UAM/IAM skills.
Must have ITIL V4 certification completed and good to have MCSE, CCNA, Microsoft 365 certification

Thanks & Regards,

Vigneshwaran S

HR-Cognizant

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Service Desk lead