Description We are looking for a strategic and execution-focused Product Implementation Manager with deep experience in Supplier Relationship Management (SRM) or related procurement, supply chain, ESG or TPRM areas. You will lead the implementation of our AI enabled SRM platform solutions for enterprise clients, ensuring a smooth onboarding process that maximizes supplier performance, compliance, and collaboration. In this role, you will manage client implementations, product enablement from kickoff to go-live, aligning stakeholders across procurement, IT, Legal, TPRM,and supplier networks. Your deep understanding of supplier lifecycle management and business processes will be key to translating client needs into effective platform configurations, process design and integrations. Key Responsibilities Project Ownership: Lead end-to-end implementation of SRM solutions, managing timelines, deliverables, risk mitigation, and stakeholder engagement. Client Discovery & Design: Conduct deep-dive discovery sessions to understand client procurement, TPRM, Contract management workflows, supplier segmentation strategies, risk controls, and compliance requirements. Drive best practices and ISG blueprint into clients for easy adoption and scale. AI Enablement: Configure and guide clients on using embedded AI capabilities such as supplier risk prediction, performance analytics, Clause recommendation and smart onboarding tools. Tailored Configuration: Translate procurement and supplier governance requirements into actionable solution designs, workflows, and platform configurations. Stakeholder Alignment: Collaborate with procurement leaders, supplier onboarding teams, IT, Legal, Risk and third-party vendors to ensure smooth solution rollout. Supplier Enablement: Support clients in supplier onboarding, data migration, training, and adoption strategies. Cross-functional Liaison: Coordinate with Product, Engineering, and Operations to deliver high-quality implementations that align with roadmap capabilities. Process Optimization: Capture feedback to identify improvements in delivery frameworks, onboarding practices, and product features specific to supplier management. Go-live Success: Lead user acceptance testing, go-live planning, and post-launch support, ensuring value realization and smooth handover to the success/support teams. Continuous Improvement: Provide feedback to Product and Engineering on platform performance and feature gaps informed by real-world implementation use cases. Qualifications Bachelor s degree in finance, business, Information Systems, or a related field. 12-15 years of overall experience with 5+ years of experience in Supplier Relationship Management, Procurement Tech, P2P, ESG, Third Party Risk or ERP-related product implementation or consulting. Familiarity with supplier onboarding, risk management, performance monitoring, and contract lifecycle processes. Proven ability to manage complex client relationships and multi-phase implementation projects. Experience with procurement platforms (e.g., SAP Ariba, Coupa, Ivalua, Jaggaer, Oracle Procurement Cloud) is a strong plus. Strong communication and stakeholder management skills, with the ability to bridge technical and business audiences. Strong knowledge of ITSM, SDLC and DevOps would be of value PMP, PRINCE2, or similar project management certifications are a plus Nice to Have Experience working with tools like Azure DevOps, ServiceNow, Salesforce, or similar platforms. Background in change management or business process consulting. Experience in change management, procurement transformation, or supplier enablement initiatives. Familiarity with data migration, enterprise software, or onboarding strategies at scale. Familiarity with integrations (e.g., ERP, contract management, supplier portals). Why Join Us Work with market leader in Sourcing & Supplier Management Help transform how enterprises manage supplier relationships and supply chain risk in a dynamic, tech-driven world. Work with procurement innovators and digital transformation leaders across industries. Be part of a collaborative, mission-driven team focused on sustainable supplier ecosystems and measurable client success.

Wanted dynamic and creative individuals ready to connect with a like-minded team. Youll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesnt mean you have got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team thats connected connected by freedom. Job Title: Senior Instructional Designer Senior Consultant About Us: Join our dynamic and rapidly growing Training as a Service (TaaS) team, where innovation meets excellence. We are on the lookout for an exceptional Senior Instructional Designer who thrives in a client-facing role and is eager to shape the future of learning through cutting-edge solutions. Role Overview: As a Senior Consultant in Instructional Design, you will take the lead in designing and developing transformative learning experiences that address specific role-based and systems training needs. Utilizing your expertise in adult learning principles and modern rapid training development tools, such as SAP Enable Now and Articulate Storyline, you will create learning pathways that empower learners to gain essential skills and knowledge seamlessly. Key Responsibilities: Learning Needs Analysis: Conduct in-depth analyses to develop robust training curricula that align with organizational objectives and meet the needs of diverse learners. Course Development Leadership: Oversee the entire course development lifecycle for role-based training using a blended learning approach (WBT, ILT, VILT, etc.) to provide a comprehensive learning experience. Project Management Excellence: Exhibit exceptional time management and project execution skills to deliver high-quality course materials that adhere to established timelines and standards. Mentorship and Team Leadership: Mentor and guide junior instructional designers and training developers, fostering their professional growth and enhancing their capabilities in creating effective learning solutions. Material Development: Create an array of training materials, including eLearning courses, system simulations, quick reference guides, and work instructions, utilizing best practices in instructional design and adherence to project development standards. Quality Assurance: Ensure compliance with quality standards and client-specific requirements, consistently surpassing expectations with engaging and impactful learning solutions. Tailored Instructional Design : Design courses that cater to role-based learning needs across various enterprise systems (e.g., SAP, Infor, Oracle, ServiceNow, Workday) by leveraging your expertise in adult learning for technical training. Proactive Risk Management: Identify and communicate potential challenges or risks to the Training Lead, offering thoughtful solutions to ensure project continuity. Alignment with Systems Implementation: Ensure that the training strategy, curriculum, and course design are seamlessly integrated with the overall systems implementation training plan, supporting the deployment of large-scale ERP and enterprise systems. Requirements: Bachelor’s degree in a relevant technical field or equivalent combination of education, certifications, and experience. At least 10 years of experience in instructional design, training development, and consulting services, with a focus on client engagement, stakeholder management, and leading large-scale Learning & Development (L&D) projects, including: Proven expertise in designing and delivering role-based training using blended learning models, applying instructional design methodologies, and utilizing rapid authoring and Digital Adoption Platform tools (e.g., SAP Enable Now, WalkMe, Articulate Storyline). Demonstrated ability to manage projects with both waterfall and agile methodologies, coupled with significant experience in senior consultant or training lead roles. Preferred location is Bengaluru. Strong self-management skills and adaptability in fast-paced environments. Excellent attention to detail and strong command of American English grammar (both written and spoken). Demonstrated ability to effectively manage multiple tasks and balance priorities across various stakeholders under tight deadlines. Flexibility in scheduling to accommodate global projects, with a deep commitment to quality and detail in all deliverables. At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues. The candidate will be required to have knowledge of ISG Research s products including ISG Momentum services and other related services as they become relevant Roles and Responsibilities: Manage interaction with ISG Research s existing clients (IT, BPO and Network service providers) Liaison between provider and ISG Advisory community Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client s objectives of the program Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls Drive and manage monthly/quarterly targets of usage of services per client assigned Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly. Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process. Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis. Skills Required: A minimum of 3-4 years experience in Client relationship and account management, marketing, and sales support function. Time management skills - The ability to juggle multiple projects with aggressive deadlines Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful Education level: Bachelor s Degree with a diploma in Marketing/Operations

Website: Leading Global Technology Research Advisory Firm | ISG (isg-one.com) Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that s connected - connected by freedom. Knowledge, Skills and Experience Qualifications 5-10 years recent experience with consulting engagements or with large consulting firm or specialty practice related to the outsourcing industry or experience in managing PMO function for large transformation programs in large consulting companies/ global captives. Significant experience in the deal advisory space. Must have advised clients on ITO sourcing transactions or have led and managed deals at Service Providers An understanding of global corporate large deals practice - including drivers of win a deal, solution, cost drivers, ability to work with Service Providers to ensure effective cost solutions and agreed upon service level agreements. Experience focused on transformation aspects including shared services, operational improvement and outsourcing/offshoring. Advised clients in establishing their IT and sourcing strategy. Ability to perform assessment projects related to client current environment, specific to IT and process maturity assessment. Well versed in new age Digital technologies like cloud and digital solutions and how to embed them in large deals solutions. Comprehensive knowledge and experience in financial management of global outsourced Services and Service Providers. Experience focused on transformation aspects including shared services, operational improvement and outsourcing/offshoring. Business development and sales experience including prospecting, lead qualification, proposal writing, sales calls and sales support. Working knowledge of capabilities of Tier 1 and Tier 2 outsourcing vendors. Practice development experience, including sales and marketing collateral development, IP development and solution development. Delivery management experience, including managing teams at all project phases, successful client relationship management and multi-project oversight. Ability to do both strategic assessment and transactional consulting at senior levels. Understands full sourcing lifecycle. Ability to performs data metrics analysis, comparison with market sourcing data, current state assessments, change readiness, gap and opportunity analysis, delivery model alternatives analysis, and service delivery strategy. Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management including senior leaders. Education Bachelor of Arts or Science degree in a technical or scientific field MBA/MS or other advanced degree(s) desirable Travel - 30% - 40% required or as per project requirement. Duties Responsibilities The Consultant / Senior Consultant participates as a key contributor or as a team member of large or mega-deal engagements in a given business function. The Consultant participates as part of an advisory team in the delivery of ISG methodology and tools in support of client sourcing initiatives. The Consultant assists and/or leads in the development of initial assessments, project plans, vendor research and selections, financial modeling, RFP creation, contract negotiations and post selection administrative actions. At ISG, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Role Name: L1 Helpdesk Team Lead - ServiceNow Platform Support (Custom Applications) Experience Range: 6-8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2-4 years of experience in ServiceNow platform support About the Role We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction all within an ITIL-aligned framework. You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment. Key Responsibilities Team Leadership & Operations Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests. Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards. Ensure all incidents and service requests are resolved within defined SLAs and OLAs. Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets. Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage. Mentor and coach team members, conduct performance reviews, and identify training needs. Incident & Escalation Management Act as the first point of escalation for unresolved or complex L1 issues. Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution. Conduct post-incident reviews and contribute to root cause analysis and preventive actions. Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management. ServiceNow Platform Support Oversee L1 support for custom ServiceNow applications and the Service Portal interface. Perform basic configuration tasks, user account administration, and access management within ServiceNow. Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes. Participate in testing and validation of new ServiceNow features, upgrades, and patches. Reporting & Continuous Improvement Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more. Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience. Maintain and improve support documentation, SOPs, and knowledge base articles. Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence. Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership. Stakeholder Engagement Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines. Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction. Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams). Represent the support team in operational meetings and contribute to service improvement initiatives. Essential Skills & Experience Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal. Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies. Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS. Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities. Strong understanding of ITIL practice s with ITIL v3/v4 Foundation Certification and related service manag ement principles. Excellent troubleshooting, communication, and customer service skills. Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions. Preferred Attributes Degree in Computer Science, Engineering, or a related field. ITIL Foundation certification or equivalent. Experience working in Agile or DevOps environments. Experience with reporting and dashboard creation in ServiceNow. Strong analytical mindset with the ability to make data-driven decisions. Exposure to ServiceNow s AI and automation features (e.g., Virtual Agent, Predictive Intelligence). A natural coach and mentor with a passion for developing talent and fostering team growth.

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com) Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that s connected - connected by freedom. Role Overview ISG Research is one of the fastest-growing segments within ISG. To enable future growth and scale, we re modernizing our research operations using AI and intelligent automation. We re looking for an experienced AI Developer who is passionate about transforming real-world business processes using emerging technology. This is a high-impact role where you ll work closely with professional researchers, cross-functional business leaders, and global technology stakeholders to shape the future of our research operations. You ll thrive here if you: Are a creative problem-solver who enjoys figuring things out independently Communicate clearly with both technical and non-technical collaborators Bring a positive, can-do attitude and a drive to make meaningful change Are excited to work across AI, Automation, and Microsoft platforms to build intelligent, scalable systems This role is based in Bangalore and will collaborate with colleagues across the US, Europe, and India . Key Responsibilities Design, develop, and implement AI-driven solutions to streamline and enhance research processes Leverage AI tools (ChatGPT Enterprise, and Microsoft CoPilot Enterprise) and Automation tools (e.g., Azure AI Services, Power Automate, Power Apps, Copilot Studio) to deliver intelligent workflows Build and integrate agentic tools and LLM-powered assistants to support business users Analyze current-state workflows and identify opportunities for automation or augmentation Integrate internal and third-party APIs to extend system capabilities Work with stakeholders to define requirements and translate them into working solutions Document technical designs, processes, and best practices Continuously learn and recommend new tools, approaches, and AI services Technical Skills Requirements Programming & Scripting Strong in Python (required) Familiarity with PowerShell , C# , or .NET is a plus (for MS ecosystem alignment) AI/ML Experience Experience working with Azure AI Services (e.g., Azure OpenAI, Azure Machine Learning, Cognitive Services) Familiarity with agent frameworks like LangChain , Semantic Kernel , or Microsoft Copilot Studio Solid understanding of Large Language Models (LLMs) and prompt engineering Ability to build and maintain custom GPT agents or copilots Automation & Integration Experience with Microsoft Power Platform , especially: Power Automate Power Apps Dataverse Integration experience using Microsoft Graph API , REST APIs , or Logic Apps Bonus: Experience with Microsoft Synapse , Azure Data Factory , or RPA tools (UiPath, Power Automate Desktop) Data & Cloud Good understanding of data structures , ETL , and API-based integration Hands-on experience with Azure , including deployment and monitoring of AI services Experience Level 5-10 years of experience in software development, with recent experience focused on AI/ML, automation, or Microsoft technologies Demonstrated ability to independently research and deliver working solutions in ambiguous problem spaces Prior experience modernizing legacy business or knowledge-based workflows is a plus Soft Skills and Traits Strong problem-solving skills and a growth mindset Excellent communication skills, both written and verbal Ability to collaborate across time zones with teams in the US and Europe Comfortable working with domain experts (e.g., researchers, consultants) Organized, curious, and eager to learn Education & Certifications Bachelor s degree in Computer Science, Engineering, Information Technology, or related field Preferred Certifications: Microsoft Certified: Azure AI Engineer Associate Microsoft Power Platform Developer Associate (or equivalent experience) Work Setup Location : Bangalore, India Work Arrangement : Hybrid - required to work from the office 2-3 days per week Collaborates with teams in India , Europe , and the United States Why Join ISG Be part of a high-growth, high-impact transformation initiative Use cutting-edge tools across AI, automation, and Microsoft platforms Shape how a successful research business evolves for the next decade Collaborate with a global team of smart, experienced professionals Help define how real AI adoption happens inside the enterprise At ISG, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Description Position Summary: The Manager Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives. Key Responsibilities: SLA Governance and Performance Oversight Lead end-to-end SLA and KPI governance across IT service providers and internal towers. Ensure accurate, timely reporting and interpretation of performance data. Monitor trends, identify performance gaps, and drive corrective action plans with suppliers. Operational Excellence and CoE Development Establish and maintain standardized SLA governance frameworks, templates, and dashboards. Develop playbooks, SOPs, and best practices for performance management activities. Act as a change agent to build performance-centric culture across the organization. Analytics, Reporting & Insights Manage the performance reporting lifecycle: data collection, validation, analysis, and communication. Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel. Provide actionable insights to business stakeholders and governance forums. Stakeholder Management Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement. Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans. Ensure transparency and alignment across global and regional teams. Continuous Improvement & Automation Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools. Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency. Support transformation programs that elevate vendor and service performance. Required Qualifications: Education: Bachelors in IT, Business, or related field Experience: 10 15 years in IT performance management, SLA s, Managed services background, vendor governance Tools: Strong skills in Excel, Power BI, Tableau, ServiceNow Knowledge: Deep understanding of SLA/OLA frameworks, ITIL, service delivery Certifications (preferred): ITIL v4, Six Sigma, PMP, CSM, Key Competencies: Strategic Thinking and Operational Discipline Strong Analytical and Presentation Skills Vendor and Stakeholder Relationship Management Change Management and Influence Communication and Executive Reporting Results-Oriented and Collaborative Mindset Why Join Us: Lead a high-impact, cross-functional CoE central to our client success. Work in a dynamic, data-driven environment with exposure to senior leadership. Help shape enterprise-wide service excellence initiatives.

Description Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1600 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that s connected connected by freedom. Position Overview: We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. ESSENTIAL JOB FUNCTIONS: Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency. Lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities. Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives. Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives. Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements. Lead the implementation and optimization of ITSM tool (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience. Provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation, cost-effective solutions, and competitive advantage. Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations. Develop and manage the resource allocation, and staffing plans to support current and future operational needs. Prepare and present regular reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives. Lead the best sharing practices within the Managed Services. Focus on constant training and development of the operations teams Responsible for contribution in the development of Governance Services IP. REQUIREMENTS: Bachelor s degree in information technology, Computer Science, Business Administration, or related field (or equivalent work experience); Master s degree preferred. Proven experience (12+ years) in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments. Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT) Experience with ITSM tools and technologies, including implementation, optimization, and integration with other IT systems and platforms. Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels. Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence. ITIL Expert certification or higher-level ITIL certifications preferred. Proven track record of successfully leading ITSM programs, initiatives, and projects. Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet Time management Ability to meet deadlines and work under pressure. Self-motivated and able to work independently with limited supervision Flexible on timings and willingness to work in an unstructured environment Familiarity with the tools, concepts, and methodologies of quality management. At ISG, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that s connected connected by freedom. POSITION SUMMARY: ISG seeks a Procurement Specialist to work within a team and to be responsible for procurement and various procurement activities for our client base. The Procurement Specialist will be part of a center of excellence and will perform outsourced procurement work for various clients. ESSENTIAL JOB FUNCTIONS: May be responsible for supplier selection, contract authoring, negotiations, workflow management, RFX processes, Playbooks and other miscellaneous procurement tasks Analyze technology agreements and client data in order to identify savings opportunities; makes recommendations based on analysis Negotiate business terms on behalf of clients for software, hardware and service agreements ranging from $25k-hundreds of millions Review, negotiate and initiate contracts s directly with Service Providers on behalf of clients Manage required reporting to client Perform contract research and address client queries around IT Agreements Provide contract negotiation support in the form of RFX s, supplier negotiation, contract research, review and analysis, as necessary Assist in the development of process improvement strategies to the contract lifecycle process REQUIREMENTS: At least 6 to 8 years experience in IT procurement Experience in industry procedures, costs, and terms Proficient computer skills, including Microsoft Office Suite Experienced at compiling and following strict budgets Able to multi-task, prioritize and manage time efficiently Exposure on RFX End to end procurement experience Must have experience in contract negotiations At ISG, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

We are looking for a strategic and execution-focused Product Implementation Manager with deep experience in Supplier Relationship Management (SRM) or related procurement, supply chain, ESG or TPRM areas. You will lead the implementation of our AI enabled SRM platform solutions for enterprise clients, ensuring a smooth onboarding process that maximizes supplier performance, compliance, and collaboration. In this role, you will manage client implementations, product enablement from kickoff to go-live, aligning stakeholders across procurement, IT, Legal, TPRM,and supplier networks. Your deep understanding of supplier lifecycle management and business processes will be key to translating client needs into effective platform configurations, process design and integrations. Key Responsibilities Project Ownership: Lead end-to-end implementation of SRM solutions, managing timelines, deliverables, risk mitigation, and stakeholder engagement. Client Discovery & Design: Conduct deep-dive discovery sessions to understand client procurement, TPRM, Contract management workflows, supplier segmentation strategies, risk controls, and compliance requirements. Drive best practices and ISG blueprint into clients for easy adoption and scale. AI Enablement: Configure and guide clients on using embedded AI capabilities such as supplier risk prediction, performance analytics, Clause recommendation and smart onboarding tools. Tailored Configuration: Translate procurement and supplier governance requirements into actionable solution designs, workflows, and platform configurations. Stakeholder Alignment: Collaborate with procurement leaders, supplier onboarding teams, IT, Legal, Risk and third-party vendors to ensure smooth solution rollout. Supplier Enablement: Support clients in supplier onboarding, data migration, training, and adoption strategies. Cross-functional Liaison: Coordinate with Product, Engineering, and Operations to deliver high-quality implementations that align with roadmap capabilities. Process Optimization: Capture feedback to identify improvements in delivery frameworks, onboarding practices, and product features specific to supplier management. Go-live Success: Lead user acceptance testing, go-live planning, and post-launch support, ensuring value realization and smooth handover to the success/support teams. Continuous Improvement: Provide feedback to Product and Engineering on platform performance and feature gaps informed by real-world implementation use cases. Qualifications Bachelor s degree in finance, business, Information Systems, or a related field. 12-15 years of overall experience with 5+ years of experience in Supplier Relationship Management, Procurement Tech, P2P, ESG, Third Party Risk or ERP-related product implementation or consulting. Familiarity with supplier onboarding, risk management, performance monitoring, and contract lifecycle processes. Proven ability to manage complex client relationships and multi-phase implementation projects. Experience with procurement platforms (e.g., SAP Ariba, Coupa, Ivalua, Jaggaer, Oracle Procurement Cloud) is a strong plus. Strong communication and stakeholder management skills, with the ability to bridge technical and business audiences. Strong knowledge of ITSM, SDLC and DevOps would be of value PMP, PRINCE2, or similar project management certifications are a plus Nice to Have Experience working with tools like Azure DevOps, ServiceNow, Salesforce, or similar platforms. Background in change management or business process consulting. Experience in change management, procurement transformation, or supplier enablement initiatives. Familiarity with data migration, enterprise software, or onboarding strategies at scale. Familiarity with integrations (e.g., ERP, contract management, supplier portals). Why Join Us Work with market leader in Sourcing & Supplier Management Help transform how enterprises manage supplier relationships and supply chain risk in a dynamic, tech-driven world. Work with procurement innovators and digital transformation leaders across industries. Be part of a collaborative, mission-driven team focused on sustainable supplier ecosystems and measurable client success.