42 L3 Support Jobs

Skillset Required Looking for a Core Cisco Voice Engg at L3/Subject Matter Expert level. Relevant experience should be 9 Plus years Strong Troubleshooting knowledge in Cisco Unified Border Element (CUBE) and Voice Gateway/Analog Gateways Should be Good with SIP call Log Analysis Hands on experience in CUCM and CUCM-Session Manager Edition - SME , CUC, Expressway , 14.X and higher version Hands on experience in troubleshooting ISDN/PRI, SPI Trunk , Dial plan analysis , route/Translation pattern Ability to resolve P1 and P2 issues at very short span of time Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage. Responsibility Escalation point of contact Working on Priority tickets and resolving it within a very short span of time Ability to handle Major Incident Management call for Priority tickets Conducting training to upskill L1 and L2 Cisco voice engg. Provide enchantment suggestion to streamline and make the customer infra more efficient and budget friendly work mode 24/7 Support Hybrid work option (3 days RTO and 2 Days WFH per Week) Rotational Shift (Flexible to work in night shift on Rotational basis)

Senior Network Engineer Job Overview A Senior Network L3 Engineer serves as the highest tier of technical support and leadership for network infrastructure, handling the most complex network issues while providing strategic direction and mentorship to the team. Key Responsibilities Lead the resolution of highly complex network issues that require expert-level troubleshooting skills Architect and design enterprise-wide networking solutions that align with business objectives and technical roadmaps Drive network optimization initiatives to enhance performance, reliability, and security Provide advanced technical leadership and mentorship to L1, L2, and junior L3 engineers Develop comprehensive network documentation standards and ensure compliance Lead root cause analysis for critical network incidents and implement preventative measures Evaluate, recommend, and implement advanced network monitoring and management solutions Spearhead major network upgrades, migrations, and technology transitions Establish and manage relationships with key vendors and technology partners Lead the on-call rotation and serve as the ultimate escalation point for critical network emergencies Contribute to capacity planning and budgeting for network infrastructure Qualifications 9+ years of extensive networking experience with at least 3 years at L3 support level Expert-level knowledge of enterprise routing and switching technologies Deep mastery of advanced network protocols and their implementation (BGP, OSPF, EIGRP, MPLS, etc.) Proven experience with network security frameworks and technologies Advanced knowledge of network automation, programmability, and SDN technologies Experience with cloud networking (AWS, Azure, GCP) Strong project management experience with large-scale network implementations Expert troubleshooting abilities across multi-vendor environments Advanced certifications required (CCNP, NSE,PCNSE or equivalent) Skills Strategic thinking and architectural planning abilities Exceptional problem-solving skills for novel and undefined issues Superior communication skills for technical and non-technical audiences Team leadership and mentoring capabilities Ability to manage high-pressure situations and make critical decisions Documentation and knowledge management expertise Stakeholder management and executive communication skills Additional Preferred Qualifications Experience with network data analytics and visualization tools Knowledge of regulatory compliance requirements affecting network infrastructure Experience implementing Zero Trust networking models Background in large enterprise or service provider environments

Administer and support Cisco ISE for network access control and policy enforcement. Implement and manage wired/wireless 802.1X authentication and posture assessments. Work with Cisco network devices (Routers, Switches, Firewalls) for integration with ISE. Collaborate with security teams to enforce identity-based access controls. Troubleshoot authentication issues and handle escalations (L3 support). Support global network operations in a 24/7 rotational shift model .

Senior data engineer Job description: - Demonstrate hands-on expertise in Ab Initio GDE, Metadata Hub, Co-operating system & Control-Centre. - Must demonstrate high proficiency in SQL. - Develop and implement solutions for metadata management and data quality assurance. - Able to identify, analyze, and resolve technical issues related to the Ab Initio solution. - Perform unit testing and ensure the quality of developed solutions. - Provide Level 3 support and troubleshoot issues with Ab Initio applications deployed in Production - Working knowledge of Azure Databricks & python will be an advantage. - Any past experience working on SAP HANA Data layer would be good to have. Other traits - Proficient communication skill required as she/he will be directly engaging with client teams. - Technical leadership, open to learn and adopt the complex landscape of data technologies in a new environment.

Must work in ForgeRocl IAM products (AM,IDM,DS,IG); PingOne Advanced Identity cloud;Ping Identity Platform;Java,Javascript,groovy script,REST API,LDAP,OAuth2.0, Open ID,SAML,Kerberos Integrate PingOne with existing application Required Candidate profile Overall 10+yrs exp in which min 8yrs exp inForgeRock IAM products & PingOne Advanced Identity cloud. Exp in handling L3 escalation teams or L4 support Knowledge in Agile and DevOps practice

The time for our sector is now, and we therefore are looking for Technical Support Manager to join our team. If you are ready for a challenge, and are passionate about what you do, then we want to hear from you. Years of Experience : 12 - 18 years of International Technical Support Voice Experience Required Skills: The candidate should have the below skill sets, Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simplest / most elegant solution to a problem Should be flexible with Rotational Shifts & rotational week offs Responsibilities: 1. Team Leadership: Lead and supervise a voice technical support team, ensuring effective communication and collaboration. Foster a customer-focused and service-oriented culture within the team. 2. Call Center Operations: Oversee the day-to-day operations of the voice support call center. Monitor call queues, agent performance, and service levels to meet or exceed set targets. 3. Training and Development: Conduct ongoing training sessions for voice support representatives to enhance their technical skills and customer service abilities. Ensure that team members are well-versed in product knowledge and troubleshooting techniques. 4. Quality Assurance: Implement quality assurance programs for voice support interactions to maintain high standards of service. Regularly review and assess recorded calls for accuracy, professionalism, and adherence to established procedures. 5. Performance Metrics: Set and track key performance indicators (KPIs) related to voice support, such as average handling time, first-call resolution, and customer satisfaction scores. 6. Customer Escalations: Handle escalated customer issues that require managerial intervention. Work closely with the team to address complex technical problems and ensure timely resolution. 7. Technology Management: Ensure that the voice support team has access to the necessary technology and tools to provide efficient assistance. Stay updated on advancements in voice support technologies and implement relevant solutions. 8. Documentation: Oversee the creation and maintenance of documentation for voice support processes, procedures, and frequently asked questions. 9. Shift and Schedule Management: Develop and manage schedules to ensure adequate coverage for voice support during business hours. Address staffing needs during peak call times or special circumstances. 10. Continuous Improvement: Identify areas for improvement in voice support processes and implement changes to enhance efficiency. Solicit feedback from customers and team members to drive continuous improvement initiatives. 11. Emergency Response: Develop and implement contingency plans for handling spikes in call volume, technical emergencies, or major incidents affecting voice support. Lead the team in responding promptly to critical issues. 12. Compliance and Security: Ensure that the voice support team adheres to compliance and security guidelines. Implement measures to protect sensitive customer information. 13. Cross-Functional Collaboration: Work closely with other departments, such as product development, to adda

Role & responsibilities We are hiring for a Production Support role involving L2/L3 support, Java/.NET stack, Splunk monitoring, and SRE practices. 24/7 rotational shift mandatory. Interested candidates can share your resume to sarvani.j@ifinglobalgroup.com

We are looking for Mainframe L3 Application Support Engineer Company: AurumData Solutions Experience: 5-8 years Job Location: Hyderabad Job mode: Permanent Work Mode: Work From Office (WFO) Mandatory: Good communication skills in English Key skills: COBOL, DB2, VSAM, JCL, CICS, SQL, L3 support, Application Support Job Description. Min 5+years of experience in Mainframe technologies like Cobol, DB2, JCL, ISPF/ISPW etc.. Have experience with Application Support roles for legacy / Mainframe applications. Have advanced English communication skills; Be able to communicate with Stakeholders, Users and Work Team to better asses the problem and find solutions; Monitoring of Production systems and problems raised by users; Diagnose and resolve issues daily. Have ownership of the problems and work closely with users and team members; Create business and technical documentation. Work using ITIL and Agile best practices; Flexibility to work in rotational night shifts and rotational weekends. Required Skills: 4-6 years with COBOL Mainframe, DB2, JCL, VSAM, CICS. 2+ years with ISPW / ISPF, TOPAZ, AQT, Control-M and JSF; Experience with Dynatrace tool; Java skills will be a plus; Good to have Skills: SSIS, Cloud Platforms. Azure DevOps and Service Know platform; BIRT Report If you are interested, kindly share your updated CV's to Balaram@aurumdatasolutions.com Thanks & Regards, Balaram K Mobile: +91- 9000749410 / 9848771366 (Whatsapp) Balaram@aurumdatasolutions.com

Roles and Responsibilities Preferred Qualifications (Short & Accurate): 6+ years of experience in: Advanced expertise in Active Directory , Windows Server , and Clustering Provide Level 3 (L3) technical support for Windows systems, including troubleshooting and resolving complex issues related to Active Directory, DNS, clustering, and PowerShell scripting. SAN/NAS configurations, MS SCCM, VMware VCM Antivirus, App Whitelisting, Device Control TCP/IP, DNS, DHCP, scripting (e.g., PowerShell) VMware tech: vSphere, vCenter, VM deployment, snapshots, templates VMware View: Pool Management, Upgrades, Break/Fix MCSE certification or equivalent required Desired Skills & Capabilities: Strong analytical skills for complex issue resolution Experience in method selection and process improvement May lead or coordinate team activities

We are seeking a highly skilled SAP BASIS Engineer with expertise in SAP S/4HANA, Solution Manager (Solman), BTP, Azure, and SAP Web applications Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications. Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc Willing to work in SAP Basis support and projects Able to handle P1 and P2s on BASIS end Should experience in Database Administration - Hana and Sybase Should have knowledge in HA/DR setup Update /Upgrade, migration and conversion concepts for NetWeaver & Non NetWeaver Understanding and working experience in SLA/KPI tracking Working experience in a global team with 24/7 support De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Prior working experience in ECS will be added advantage.

Looking for candidates having experince on java production,L2 0R L3 Support engineer, troubleshooting, JIRA,SQL, java application, technical support, Basic coding of java is mandate and debugging SQL query writing experince is mandate

Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai Airoli Location Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Monitor alarms and performance metrics in a 24x7 NOC environment. Log diagnostics, resolutions, and RCA in ticketing systems. Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Strong analytical, troubleshooting, and documentation abilities. Note: Only candidates currently based in Mumbai are eligible to apply. Applications from other locations will not be considered . If interested please connect at WP/Mobile-7400498278 Email-ashish.u@genxhire.in

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 4 + years of experience in below skills - Primary skills - Linux VMware Windows L3 support Build experience Infrastructure Server experience Backup technologies Interested candidates for above position kindly share your CVs on Priyanka.sar@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Role & responsibilities SOC Analyst, L3 Support exp mandatory Preferred candidate profile

We are looking for Lead Network Engineer for Bangalore / Gurgaon Experience : 5 to 10 Years Location : Bangalore / Gurgaon NP : Immediate to 15 days Please send updated resume below mail ID : sumanta.majumdar@infinite.com Job description : Job Title: Cloud Expert (L3 Support) Azure/GCP/AWS Job Summary: We are seeking a highly skilled Cloud Expert (L3 Support) with deep expertise in Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). This is an advanced-level technical role responsible for managing, optimizing, and resolving complex issues across multi-cloud environments. The ideal candidate should have strong troubleshooting skills, experience in infrastructure as code (IaC), and hands-on exposure to cloud security, networking, and automation. Key Responsibilities: Data Center Migration from Legacy to Cloud Provide L3-level troubleshooting and resolution for cloud-related incidents across Azure, AWS, and GCP. Analyze and resolve complex issues related to compute, storage, networking, identity, and cloud-native services. Engage in root cause analysis (RCA) and create post-mortem documentation. Cloud Operations & Automation: Design, deploy, and maintain infrastructure using IaC tools (Terraform, ARM templates, CloudFormation, etc.) Develop and manage automation scripts using PowerShell, Python, Ruby, JSON or Bash. Implement monitoring, logging, and alerting frameworks (e.g., CloudWatch, Azure Monitor, Stackdriver). Security & Compliance: Enforce cloud security best practices (IAM, encryption, firewalls, network segmentation). Participate in audits, security assessments, and implementation of compliance controls (e.g., ISO, SOC, HIPAA). Architecture & Optimization: Collaborate with architecture teams to design scalable, secure, and cost-effective cloud solutions. Collaboration & Documentation : Work closely with L1/L2 support teams, developers, and DevOps engineers. Document configurations, SOPs, runbooks, and architecture diagrams. Mentor junior staff and contribute to knowledge base. Required Skills & Experience: Cloud Platforms (at least 2 required): Azure: Virtual Machines, Azure AD, VNets, NSGs, App Services, AKS, ARM templates AWS: EC2, IAM, VPC, S3, RDS, Lambda, CloudFormation, CloudWatch GCP: Compute Engine, VPC, Cloud IAM, GKE, Stackdriver, Deployment Manager Cloud Health for any Environment General Skills: Minimum 610 years of IT experience with 4+ years in cloud operations Deep understanding of networking concepts (DNS, VPN, IP routing, firewalls, load balancers, DHCP, Access-list, Ip Subnetting and Switching) Experience with monitoring and alerting platforms (Datadog, Splunk, Prometheus,Netflow and Solarwinds etc.) Familiarity with DevOps practices and CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps, Kubernetes)

Role: Network Admin 5+ years of experience in managing large scale Network. Mode of work will be hybrid. Shift timing will be general Notice period: 15-30days only Package: 8LPA max Use and contribute to procedures and tools to develop and safely execute network changes. Develop solutions for support team members to act on network failure conditions. Collaborate with network vendor technical account team and quality assurance team to drive bug resolution and assist with qualification of new firmware and/or operating systems. Manage and Perform Firmware upgrades and configuration refreshes. Strong knowledge of protocols and services such as MPLS, BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, VxLAN and EVPN. Extensive experience with scripting or automation and data center design Python preferred but must demonstrate expertise in scripting or compiled language. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience with network monitoring and telemetry solutions. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Experience in L3 Support

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 9 to 14 years of experience in Power BI Administration,Power BI Desktop ,Service,Workspace Management,Dataset Management,Report Publishing,Tenant Migration,Security,Performance Optimization,SQL Server ,RLS,Data Governance ,DAX Optimization ,Azure Synapse Analytics ,L3 support,L4 Support to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 26nd May 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Hi All, We are hiring for our MNC based client for Pune location. Looking for candidates experience with support and operations. Experience in JCL. Experience in CA7 schedule or control M. Experience with Mainframe operations, console monitoring, mainframe support. Hands on L2 ad L3 support. Note : This is an operations role and candidate should be ok with the rotational shift and 5 days WFO.

Role & responsibilities : ob Title: Azure Kubernetes Architect and Administrator (L3 Capacity, Managed Services) Key Responsibilities: • Azure Kubernetes Service (AKS) : Architect, manage, and optimize Kubernetes clusters on Azure, ensuring scalability, security, and high availability. • Azure Infrastructure and Platform Services : o IaaS: Design and implement robust Azure-based infrastructure for critical BFSI applications. o PaaS: Optimize the use of Azure PaaS services, including App Services, Azure SQL Database, and Service Fabric. • Security & Compliance : Ensure adherence to BFSI industry standards by implementing advanced security measures (e.g., Azure Security Center, role-based access control, encryption protocols). • Cost Optimization : Analyze and optimize Azure resource usage to minimize costs while maintaining performance and compliance standards. • Automation : Develop CI/CD pipelines and automate workflows using tools like Terraform, Helm, and Azure DevOps. • Process Improvements : Continuously identify areas for operational enhancements in line with BFSI-specific needs. • Collaboration : Partner with cross-functional teams to support deployment, monitoring, troubleshooting, and the lifecycle management of applications. Required Skills: • Expertise in Azure Kubernetes Service (AKS), Azure IaaS and PaaS, and container orchestration. • Strong knowledge of cloud security principles and tools such as Azure Security Center and Azure Key Vault. • Proficiency in scripting languages like Python, Bash, or PowerShell. • Familiarity with cost management tools such as Azure Cost Management + Billing. • Experience in monitoring with Prometheus and Grafana. • Understanding of BFSI compliance regulations and standards. • Process improvement experience using frameworks like Lean, Six Sigma, or similar methodologies. Qualifications: • Bachelor\'s degree in Computer Science, Engineering, or related field. • Certifications like Azure Solutions Architect, Certified Kubernetes Administrator (CKA), or Certified Azure DevOps Engineer are advantageous. • Minimum 5 years of hands-on experience in Azure and Kubernetes environments within BFSI or similar industries. Expertise in AKS, Azure IaaS, PaaS, and security tools like Azure Security Center. Proficiency in scripting (Python, Bash, PowerShell). Strong understanding of BFSI compliance standards. Experience with monitoring tools such as Prometheus, Grafana, New Relic, Azure Log Analytics, and ADF. Skilled in cost management using Azure Cost Management tools. Knowledge of ServiceNow ITSM, Freshworks ITSM, change management, team leadership, and process improvement frameworks like Lean or Six Sigma.

Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients

Application Support Engineer IT Operations (L2/L3 + EUC L1) Job Overview: An Application Support Engineer responsible for maintaining application uptime, resolving incidents, and supporting users and systems in production. Key Responsibilities: 4.1 Handle and resolve incidents for applications (L2/L3). 4.2 Support end-user computing issues (L1) and document solutions. 4.3 Work on change requests and minor enhancements. 4.4 Monitor application health using logging and monitoring tools. 4.5 Coordinate with DevOps and development teams for root cause analysis. 4.6 Maintain knowledge base and SOPs for repeat issues. Required Skills: 4.7 Experience in application and IT support roles. 4.8 Familiarity with SQL for data checks and minor fixes. 4.9 Knowledge of tools like Splunk, Dynatrace, or New Relic. 4.10 Hands-on with ticketing tools (JIRA, ServiceNow). 4.11 Basic scripting for automation (PowerShell, Bash). 4.12 Understanding of ITIL framework.

Preferred Knowledge The role requires efficient incident response and digital forensics skills to minimise the impact of cyber risks. The individual will oversee Security monitoring, Security tools Operations, Security incidents, ensure incidents are managed effectively and reported to stakeholders. This role primarily consists of first responder activities and to conducting thorough response activities on behalf of a wide variety of clients across every sector. Candidate required to work in complex security environments and alongside SOC team to design, communicate and execute incident response, containment, and remediation plans. Support incident response team analysts and incident management teams. Analyse tools, processes, and procedures for responding to cyber intrusions and come up with new methods for detecting cyber adversaries. Demonstrates proven expertise and success in incident handling, triage of events, network analysis and threat detection, trend analysis. Should have the following skills: Deep understanding of computer intrusion activities, incident response techniques, tools, and procedures Knowledge of Windows, Active Directory, DNS & Linux operating systems, Good Experience in SIEM monitoring (QRadar, Sentinel, Splunk, chronicle) Knowledge of SOAR technologies, working with playbooks (Cortex, chronicle, Splunk SOAR) Experience handling malware incidents and detections from EDR (MS Defender, Crowdstrike, SenitnelOne etc..) Working experience and knowledge of ITSM tools for incident management. Must be action oriented and have a proactive approach to solving issues. Knowledge of security logs, log quality review. Knowledge on IT (Operating systems, networking, databases) and IT security knowledge (system and network security) including IT security tools. Good knowledge of office collaboration tools Detect, Analyze, Investigate, and report qualified security incidents to the Client as per the defined SLA Provide recommendations to the security incidents reported as per SLA Investigates incidents using various security event sources (FW, IDS, PROXY, AD, EDR, DLP etc.). Investigations into non-standard incidents and execution of standard scenarios. Provide dashboard and data related to Incidents/Offenses for governance reports. Escalates to L3 if investigations uncover unusual or atypical situations. Monitoring unhealthy log source/data source and escalate to engineering team to fix them. Participate in incident response (IR) efforts; detect, identify, respond, contain and remediate all information security incidents. Rapidly and accurately determine the source of a security incident and moving quickly to identify and apply containment, mitigation, and remediation steps. Contribute to the execution of Cyber Security operations, incident response, and investigations spanning across all functions of the Corporate Security organization. Track, monitor incident actions while applying intelligence, situational awareness to prioritise incident actions based on risk Responsible for Incident and Breach communications, assessments, and reports and customer facing, to include leadership and executive management for the purpose of enabling Senior Management to make decisions in a crisis Develop and document processes to ensure consistent and scalable response operations.

Job Title: Job Title: L3 Support Network Engineer NOC-MSP (US Shift Hours & Rotational Shift) Location: Mumbai, Thane, India Job Type: Full-Time Shift: US Shift Hours, Rotational Shift Department: NOC, SOC & Help Desk Job Summary: We are looking for a L3 Support Network Engineer to join our dynamic team providing 24x7 support to our clients' network infrastructure. The ideal candidate will have extensive experience in network troubleshooting, firewall deployment, and infrastructure monitoring while supporting a diverse set of clients in a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites. Key Responsibilities: Network Troubleshooting & Support: Provide L3 network support for troubleshooting issues related to routing, switching , and firewall configurations across multiple client environments . Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues. Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates. Monitor network traffic, identify bottlenecks, and proactively resolve network issues. Firewall Management & Configuration: Deploy and manage firewalls (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance. Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements. Troubleshoot and resolve firewall-related issues , ensuring proper network segmentation and security policies are in place. Infrastructure Monitoring & Documentation: Monitor the health and performance of the network infrastructure , ensuring continuous uptime and reliability. Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions. Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained. Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices. SD-WAN and Cloud Network Management: Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices . Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites. Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers (e.g., Meraki, Aruba). Client Communication & Issue Resolution: Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction . Maintain a high standard of communication , ensuring clients are informed about ongoing issues, progress, and resolutions. Training & Mentorship: Provide guidance and mentorship to junior support engineers and NOC team members. Assist in knowledge transfer and training for internal teams, ensuring consistent processes and quality service. Qualifications & Skills: 5+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment . Extensive experience with networking technologies including routing, switching , and firewall management (Fortinet, Palo Alto, WatchGuard). Hands-on experience with HP Aruba , Cisco Meraki , Palo Alto , Fortinet , and WatchGuard firewalls and devices. Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices . Experience working with Azure and AWS network configurations is a plus. Proficient in network monitoring tools and diagnostic utilities. Ability to remotely manage and configure devices across a wide range of makes and models. Strong troubleshooting skills with the ability to work under pressure in a fast-paced environment . Excellent communication skills to interact with clients and document technical processes clearly and concisely. Preferred Certifications: Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect , or similar certifications. SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN). Azure Networking Associate or AWS Certified Advanced Networking certification is a plus. Why Join Us? Join a 24x7 NOC, SOC, and Help Desk team working with cutting-edge technologies. Opportunity to work with diverse client environments across different network devices and architectures. Competitive salary, benefits, and a chance to grow within the company .

Understanding of software architecture, Configuration of the product to match customer requirements Working with Master data, assisting with service requests and troubleshooting problems with data. Client Interaction- Handle client and communicate client's requirements to internal teams. Coordinate with respective stakeholders and providing technical assistance to clients within SLA. Helping customers generate reports and offering thorough expertise to customers on the product and it's usage. Requirements: Excellent communication skills (Written and Verbal), strong documentation skills Computer and mobile savvy with moderate knowledge of MS-Excel. Understand FMCG business model Database Knowledge Ability to write SQL queries Willingness and eagerness to work in a high-pressure fast-growing start up environment Experience on the support ticketing system will be an added advantage.

JOB SUMMARY: We are seeking a skilled Application Support Manager to lead and manage a team responsible for maintaining, troubleshooting, and optimizing business-critical applications. This role involves overseeing daily support operations, client and stakeholder management, ensuring high availability of applications, and collaborating with cross-functional teams to enhance system performance. The ideal candidate will have strong leadership, technical, client and stakeholder management and problem-solving skills to drive continuous improvements in application support services. KEY RESPONSIBILITIES: Application Support & Maintenance: Oversee the support and maintenance of enterprise applications to ensure optimal performance and availability. Monitor application health, troubleshoot issues, and coordinate resolutions with internal teams and external vendors. Implement and enforce best practices for incident, problem, and change management. Develop and maintain documentation for application support, including workflows, troubleshooting guides, and FAQs. Team Management & Leadership: Lead and mentor a team of application support analysts and engineers. Assign tasks, set performance goals, and provide regular feedback to team members. Ensure adequate training and knowledge transfer within the team. Stakeholder & Vendor Management: Act as a point of contact between IT teams, BUs, and external vendors for application-related issues and enhancements. Work closely with stakeholders to understand their needs and ensure applications meet operational requirements. Manage vendor relationships, service level agreements (SLAs), and contract negotiations. Process Improvement & Optimization: Identify opportunities for automation and efficiency improvements in application support processes. Drive continuous improvement initiatives to enhance application stability, performance, and user experience. Ensure compliance with IT security policies, data protection regulations, and industry standards. Project & Change Management: Participate in system upgrades, migrations, and new application deployments. Collaborate with development teams to test and deploy new features or fixes. Manage application release cycles and ensure minimal disruption to business operations REQUIRED QUALIFICATIONS AND SKILLS: Education & Experience: Bachelors degree in computer science, Engineering, Information Technology, or a related field. 6+ years of experience in application support, IT service and stakeholder management, or a similar role. Prior experience leading a technical support team. Technical Skills: Should be from an IT development background and having experience of enterprise applications and cloud platforms. Should be able to at least understand basic coding. Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Jira, Remedy). Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple priorities. Customer-focused mindset with a proactive approach to issue resolution. Preferred Qualifications: ITIL certification or experience with knowledge of cloud services. Experience working in Agile or Azure DevOps environments. Interested candidates who have worked in an IT Product or IT Services and having strong experience of Application Support can email their CVs to parikshitj@excellonsoft.com or careers@excellonsoft.com