Excellon Software provides innovative software solutions tailored for high-complexity manufacturing, enabling businesses to improve efficiency and productivity.
Pune
INR 19.0 - 22.5 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Architect and lead the development of machine learning solutions, aligning with business objectives and strategic initiatives. Oversee a team of data scientists and engineers, providing technical guidance and mentorship. Develop and implement advanced machine learning models, including deep learning, time series forecasting, and natural language processing. Collaborate with cross-functional teams to identify opportunities for ML-driven solutions and translate business requirements into technical specifications. Build and maintain robust ML pipelines, incorporating data ingestion, preprocessing, feature engineering, model training, evaluation, deployment, and monitoring. Leverage cloud platforms (e.g., Azure) for efficient ML model development, training, and deployment. Drive the adoption of MLOps practices to improve model lifecycle management and operational efficiency. Utilize data visualization tools (Superset, Power BI) to communicate insights and drive data-informed decision making. Experience in developing Analytics, Machine learning offerings end to end including training models, serving models using standard frameworks like TF/TFX/Pytorch/Azure AIML, deployments at scale Embeddings and Vector Space Model Expertise: Good knowledge of embedding techniques and vector space models as they apply to generative AI. This includes creating, tuning, and leveraging embeddings for various types of data (text, images, etc.). Large Language Model Proficiency: Experience in working with LLMs, particularly in their application to embeddings and vector space models. Ability to fine-tune these models for specific applications. Preferred candidate profile Advanced degree in Computer Science, Statistics, or a related field. 10-12+ years of experience in machine learning and data science. Proven experience in architecting and implementing large-scale ML systems. Strong proficiency in Python and related ML libraries (TensorFlow, PyTorch, Scikit-learn). Expertise in data engineering, including data extraction, transformation, and loading (ETL) processes. Experience with cloud platforms (Azure preferred), big data technologies, and containerization. Demonstrated ability to lead and mentor data science teams. Excellent communication and interpersonal skills.
Pune
INR 18.0 - 33.0 Lacs P.A.
Work from Office
Full Time
JOB SUMMARY: We are seeking a skilled Application Support Manager to lead and manage a team responsible for maintaining, troubleshooting, and optimizing business-critical applications. This role involves overseeing daily support operations, client and stakeholder management, ensuring high availability of applications, and collaborating with cross-functional teams to enhance system performance. The ideal candidate will have strong leadership, technical, client and stakeholder management and problem-solving skills to drive continuous improvements in application support services. KEY RESPONSIBILITIES: Application Support & Maintenance: Oversee the support and maintenance of enterprise applications to ensure optimal performance and availability. Monitor application health, troubleshoot issues, and coordinate resolutions with internal teams and external vendors. Implement and enforce best practices for incident, problem, and change management. Develop and maintain documentation for application support, including workflows, troubleshooting guides, and FAQs. Team Management & Leadership: Lead and mentor a team of application support analysts and engineers. Assign tasks, set performance goals, and provide regular feedback to team members. Ensure adequate training and knowledge transfer within the team. Stakeholder & Vendor Management: Act as a point of contact between IT teams, BUs, and external vendors for application-related issues and enhancements. Work closely with stakeholders to understand their needs and ensure applications meet operational requirements. Manage vendor relationships, service level agreements (SLAs), and contract negotiations. Process Improvement & Optimization: Identify opportunities for automation and efficiency improvements in application support processes. Drive continuous improvement initiatives to enhance application stability, performance, and user experience. Ensure compliance with IT security policies, data protection regulations, and industry standards. Project & Change Management: Participate in system upgrades, migrations, and new application deployments. Collaborate with development teams to test and deploy new features or fixes. Manage application release cycles and ensure minimal disruption to business operations REQUIRED QUALIFICATIONS AND SKILLS: Education & Experience: Bachelors degree in computer science, Engineering, Information Technology, or a related field. 6+ years of experience in application support, IT service and stakeholder management, or a similar role. Prior experience leading a technical support team. Technical Skills: Should be from an IT development background and having experience of enterprise applications and cloud platforms. Should be able to at least understand basic coding. Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Jira, Remedy). Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple priorities. Customer-focused mindset with a proactive approach to issue resolution. Preferred Qualifications: ITIL certification or experience with knowledge of cloud services. Experience working in Agile or Azure DevOps environments. Interested candidates who have worked in an IT Product or IT Services and having strong experience of Application Support can email their CVs to parikshitj@excellonsoft.com or careers@excellonsoft.com
Nagpur
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Interested candidate can share profiles on shaileshp@excellonsoft.com and parikshitj@excellonsoft.com Role & responsibilities Revenue Assurance and Accounting Managing bookkeeping and review the day today transactions Ensuring the compliance with standards for maintenance of books of accounts Effectively control the monthly invoicing as per contracts Responsible for day-to-day transitions and forecasting and analysis Co-ordination with statutory auditors for timely execution of audit GST Compliance and filings Preparing various MIS reports and present to management Control the fixed asset and other payable Preparing fund allocation report Conducting various analysis to effectively support management decision making Preferred candidate profile Financial Planning and Revenue Accounting. Expert in MS-EXCEL and MIS data preparation Finalization of accounts Billing, payments and receivables management Audit assistance and preparing audit schedules (Tax and Statutory) Follow-ups with client for payment and reconciliation Well versed with accounting standards and Tax laws
Pune
INR 30.0 - 45.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities We are building an industry cloud platform that serves multiple verticals, starting with automotive and the paint industry. Our vision is to create a scalable, modular, and extensible system that supports complex workflows through a drag-and-drop no-code framework. As a Software Architect, you will work on design and evolve our platform architecture. You will bring deep expertise in scalable, high-performance systems and help define the technical roadmap to support our growing customer base. Key Responsibilities Architect & Design: Define the system architecture for a multi-tenant cloud platform, ensuring modularity, scalability, and security. No-Code Framework: Design a robust drag-and-drop UI framework using React to enable users to build and customize applications. Backend & Data Processing: Architect and optimize Node.js services, ensuring efficient integration with other components and systems. AI/ML Integration: Work on incorporating AI/ML capabilities into the platform for automation, analytics, and intelligent decision-making. Performance & Scalability: Optimize the system to handle high traffic, distributed data processing, and real-time analytics. Integration & APIs: Define APIs and integration patterns to enable third-party integrations and multi-cloud deployments. Mentorship: Guide engineering teams on best practices, coding standards, and architectural patterns. Preferred candidate profile 10+ years of experience in software architecture, with a strong background in distributed systems, cloud platforms, and microservices. Proficiency in Node.js, React, and AI/ML technologies. Hands-on experience with Kubernetes, containerization, and serverless architectures. Experience in high-performance computing, caching (e.g. Redis), event-driven architectures, and large scale systems. A plus Experience in designing no-code/low-code platforms or workflow automation systems. Passionate about building developer-friendly tools and scalable infrastructure. Why Join Us? Opportunity to define and build an industry-first cloud platform. Work closely with a highly experienced CTO with a track record of building successful enterprise systems. Be part of a fast-growing, early-stage team where you can make a significant impact. Competitive salary, equity options, and flexible work arrangements.
Nagpur
INR 2.0 - 3.0 Lacs P.A.
Work from Office
Full Time
Excellon Software is hiring for Application Support Consultant for Nagpur Location. Interested candidates please share your profile on careers@excellonsoft.com with below details. Total Experience : Present CTC : Expected CTC : Notice Period : Role & responsibilities Experienced in providing Call/Email/Chat L1 Support for IT Applications. Ask relevant questions to quickly understand the issue. Research and identify solutions to software. Diagnose and troubleshoot technical issues within agreed time limits. Properly escalate unresolved issues to appropriate internal teams. Customer Interaction concerning various issues as per company standards and procedures. Provide prompt and accurate feedback to customers until resolved. Keeping records of customer interactions, transactions, complaints, and queries. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients. Preferred candidate profile Should have excellent communication and problem-solving skills. Ability to provide step-by-step technical help. The person needs to be polite and tactful in nature. The person should be able to deal with diverse customers and the situations as well. Should have good ability to understand problem areas. Document technical knowledge in the form of notes and manuals.
Pune
INR 0.6 - 0.7 Lacs P.A.
Work from Office
Full Time
Job Title : Cloud Engineer Job Location : Pune Job Type- Work From Office Total Experience : 3 to 6 Years Relevant Experience: 3+ years Qualification : BE/B.Tech (CS/IT), MSc. (Comp/IT), MCM, MCA Role & responsibilities The candidate should configure the cloud services and required configuration on VMs as per the project requirement. And proactively monitor all the cloud environments and its servers to prevent the production issues and to raise the alarms with respective project and support team to avoid the production down. Able to work 24/7 environment. Able to guide the team. Strong troubleshooting skills. Preferred candidate profile The candidate should have strong knowledge on AZURE and AWS cloud services including Windows and Linux OS, Windows & SQL Clustering, IIS in depth knowledge. Azure: V-net, VM, Storage, Blob Storage, Azure AD, Azure DNS, Azure Networking, SMTP Services, Express Route, Application Gateway, Site to site VPN. NSG, docker, KAFKA. AWS: VPC, EC2, Storage, Transit Gateway, site to site VPN, s3, Glacier. Windows 2016 and above servers with Services (AD, DNS, DHCP, Cluster Management). IIS: Internet Information services configuration & Troubleshooting knowledge with different ports. SQL: SQL server always high availability hands on experience. Networking: Should have hands on experience on configuration and troubleshooting knowledge on Firewall, Routers, Switches. Monitoring & Optimization: Azure Monitor, Log Analytics, Cost Management. Interested Candidates can share their Updated CV on careers@excellonsoft.com
Nagpur
INR 0.5 - 0.6 Lacs P.A.
Work from Office
Full Time
Job Title : Automation Test Engineer Job Location: Nagpur Job Type- Work From Office Experience : 3 to 6 Years Relevant Experience 4+ Years Qualification BE/B.Tech (CS/IT), MSc. (Comp/IT), MCM, MCA Role & responsibilities Understanding of micro-services architecture and Kafka event streams Hands-on experience in API tests (manual/automation) using tools like Postman, Karate framework, Rest-Assured Proven experience in development of test automation frameworks using Selenium with Java/Python, BDD using JBehave/Cucumber, Serenity Reports Exposure to Cloud technologies (Microsoft Azure / AWS) Exposure to DevOps CI/CD using Jenkins/Azure DevOps/GitLab, experience in integrating automation jobs with CI/CD pipelines Good to have experience in load/performance tests Good to have - exposure to containerization technologies (Docker/Kubernetes Preferred candidate profile • 3 to 5 years of experience in software testing • Experience to ensure the quality of software products. Strong knowledge of software QA methodologies and tools. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines Experience with test management tools (e.g. JIRA, Quality Center)
Nagpur
INR 0.6 - 0.7 Lacs P.A.
Work from Office
Full Time
Job Title : Cloud Engineer Job Location : Nagpur Job Type- Work From Office Total Experience : 3 to 6 Years Relevant Experience: 3+ years Qualification : BE/B.Tech (CS/IT), MSc. (Comp/IT), MCM, MCA Role & responsibilities The candidate should configure the cloud services and required configuration on VMs as per the project requirement. And proactively monitor all the cloud environments and its servers to prevent the production issues and to raise the alarms with respective project and support team to avoid the production down. Able to work 24/7 environment. Able to guide the team. Strong troubleshooting skills. Preferred candidate profile The candidate should have strong knowledge on AZURE and AWS cloud services including Windows and Linux OS, Windows & SQL Clustering, IIS in depth knowledge. Azure: V-net, VM, Storage, Blob Storage, Azure AD, Azure DNS, Azure Networking, SMTP Services, Express Route, Application Gateway, Site to site VPN. NSG, docker, KAFKA. AWS: VPC, EC2, Storage, Transit Gateway, site to site VPN, s3, Glacier. Windows 2016 and above servers with Services (AD, DNS, DHCP, Cluster Management). IIS: Internet Information services configuration & Troubleshooting knowledge with different ports. SQL: SQL server always high availability hands on experience. Networking: Should have hands on experience on configuration and troubleshooting knowledge on Firewall, Routers, Switches. Monitoring & Optimization: Azure Monitor, Log Analytics, Cost Management. Interested Candidates can share their Updated CV on careers@excellonsoft.com
Pune
INR 0.6 - 0.8 Lacs P.A.
Work from Office
Full Time
Job Title : Fullstack Developer(Support) Job Location : Pune Work Type : Work from Office Total Experience : 5-8 years Qualification : BE/B.Tech (CS/IT), MSc. (Comp/IT), MCM, MCA Role & responsibilities Responsible for providing excellent client/in-house support in resolving any technical issues reported by the business users and delivering all enhancements as required by business users. Deliver the necessary technical support in web/application development and maintenance. Proactive analysis, validation & fixing of business technical issues. Experience working as a react.js developer with hands-on experience in React JS, Redux, React Native Knowledge of Node.js and REACT tools including React.js, Webpack, Enzyme, Redux, and Flux. • Good understanding of front-end technologies, such as React JS, HTML5, XHTML, XML, and CSS3 Should have worked on Client Server-side scripting languages such as JavaScript, JSP, JQuery and web services development using RESTful implementation. Experience in Agile/ Scrum Process. Usage of Azure DevOps or Jira Interested candidates can share your updated CV on careers@excellonsoft.com
Pune
INR 0.7 - 0.9 Lacs P.A.
Work from Office
Full Time
Job Title : Node.JS Architect Job Location : Pune Job Type : Work From Office Total Experience: 14 to 20 Years Qualification BE/B.Tech (CS/IT), MSc. (Comp/IT), MCM, MCA Role & responsibilities Design software systems with various technologies and ensure compliance with all architecture requirements. Present architectural solution to clients with the aid of different diagrams and tools. Develop architectural principles and standards for various projects. Provide technical direction to different project teams. Responsible for designing, developing, and integrating web applications and related backend systems. Responsible for defining and maintaining the overall architecture for all system program initiatives. Ability to solve highly technical complex problems within tight deadlines. Perform and be involved in the technical reviews of developed components. Maintain and evolve the existing system and its architecture Preferred candidate profile • Min 5-8 years in a similar role using MERN (MongoDB, Express, React, Node) Stack. • Experience in Windows Workflow Foundation (WF/WWF) and should be able to automate business processes and workflows using Microsoft Power Automate or Flow Forma / Appian / Nintex. • Experience using Azure Platform. • Should have worked on Elastic Stack (Elastic Search, Log stash and Kibana), Kafka, MS SQL, Postgresql • Demonstrated experience in designing a system using React and Angular with NodeJS. • Highly capable of collaborating and working with clients and architect solutions. • Experience with Python is a plus. • Experience with a breadth of programming languages like No code, Low Code technologies, and development • Collaborate with other Cloud Solution Architects in developing complex end-to-end Enterprise solutions. • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Interested candidates can share your updated CV on careers@excellonsoft.com
Nagpur
INR 25.0 - 37.5 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Design software systems and provide solutions using various Microsoft and open source technologies and ensure compliance to all architecture requirements. Demonstrable skills and understanding to design and implement products. Good experience and capabilities for providing the best solutioning. Review, interpret and respond to detailed business requirements specifications (BRS) to ensure alignment between expectations and current or future ICT capability. Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented with current business requirement for scale and quality of the implemented solution. Coordinate with various departments and analyze requirements of architectural team. Design architecture for various components and validate tools. Monitor application architecture and ensure appropriate implementation of all solutions. Develop architectural principles and standards for various IT groups. Assist enterprise architecture team on all governance activities. Work through issues, weigh up alternatives and identify the most effective solutions Understand customers' overall applications portfolio, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions) using PaaS, DevOps & Advanced Application coding Preferred candidate profile Bachelors or Masters degree in Computer Science, Information Technology, or related field. Experience in software development with strong expertise in .NET (C#, ASP.NET Core, MVC, Web API). Experience in architecting and delivering solutions on Microsoft Azure. Strong hands-on experience with Azure PaaS services (Azure App Service, Azure Functions, Azure API Management, Azure Kubernetes Service). Experience with Azure DevOps for CI/CD pipelines, repositories, and project management. Knowledge of Azure security (Managed Identity, Key Vault, Azure AD integration). Experience with Azure networking, monitoring (Azure Monitor, Application Insights), and cost management tools. Solid understanding of database services like Azure SQL Database, Cosmos DB, and data integration pipelines. Expertise in microservices architecture, RESTful APIs, and serverless computing. Proficiency in containerization with Docker and orchestration with Kubernetes (AKS). Strong understanding of design patterns, system integration, and cloud architecture principles. • Excellent communication and leadership skills.
Pune
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Job Responsibilities : * On-time sourcing of candidate resumes from Job Portals and other sources. * Understanding the key skills of the positions and according Screening the CVs, Interviewing the candidates and scheduling the candidates for the interviews. * Interaction with the panelists for facilitating smooth interview processes. * Candidate joining formalities. * Ensure minimum CV or interview rejection ratios. * Networking and Database building. * Candidate Relationship Management. * Support in basic HR activities and Employee Engagement Activities. * Should be able to use Excel sheets and maintain proper records and status. Required Skills : * Candidate should be willing to work on contract * Excellent Communication skills is a must along with candidate engagement, people networking and follow up skills are an absolute must for this position. * Candidates with prior experience of recruitment, understanding of IT Skills or those who have done internship in recruitment is a plus for this position. * The candidate Should have a go getter approach and work on things proactively with less support. * Candidate should be smart and able to handle and coordinate things * Should have good basic computers knowledge and good at using Excel. * Should have good skills at using the internet and should be able to various software applications / portals, social networking sites etc. used in recruitment.
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Excellon Software is renowned for its cutting-edge yet simple-to-use sales, distribution, and service management software since over 20 years, Excellon has consistently proved that it is the number one DMS software in India. The product portfolio encompasses a complete dealer management system, sales and distribution management, and service management software. Excellon Software is fastest growing company and products are presently being used by over 40,000 users in about 10,000 locations worldwide and our business is fast expanding not only in India, but also in Latin America, Africa, Middle East and South-East Asia. Excellon serves global sales & service network of large blue-chip companies and is winner of prestigious “Economic Times Best Tech Brands” award and the “Frost & Sullivan” award. Excellon's last 5 Years Compound Annual Growth Rate (CAGR) is 15%. Job Title : Node.JS Architect Experience : 12 - 18 Years Job Location : Bavdhan, Pune (Work from Office) Interested candidates please share your profile on shaileshp@excellonsoft.com / parikshitj@excellonsoft.com Responsibilities Design software systems with various technologies and ensure compliance with all architecture requirements. Present architectural solution to clients with the aid of different diagrams and tools. Develop architectural principles and standards for various projects. Provide technical direction to different project teams. Responsible for designing, developing, and integrating web applications and related backend systems. Responsible for defining and maintaining the overall architecture for all system program initiatives. Ability to solve highly technical complex problems within tight deadlines. Perform and be involved in the technical reviews of developed components. Maintain and evolve the existing system and its architecture. Required Skills : Min 5-8 years recent experience of using Node.JS. Experience in Windows Workflow Foundation (WF/WWF) and should be able to automate business processes and workflows using Microsoft Power Automate or Flow Forma / Appian / Nintex. Should have Led a team of 30+ members directly + Indirectly Proven track record of Best practices for Performance and Security Proven skill in Managing Production Environments Experience of usage of Azure DevOps or Jira. Experience in Agile/ Scrum Process. Usage of Azure DevOps or Jira Should have worked on Elastic Stack (Elastic Search, Logstash and Kibana), Kafka, MS SQL, Postgre. Demonstrated experience in designing a system using React and Angular with NodeJS. Highly capable of collaborating and working with clients and architect solutions. Experience with Python is a plus. Experience with a breadth of programming languages like No code, Low Code technologies, and development Collaborate with other Cloud Solution Architects in developing complex end-to-end Enterprise solutions. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Show more Show less
Pune
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
JOB RESPONSIBILITIES : Collaborate with business users and stakeholders to gather and document functional requirements related to dealership operations (sales, service, parts, inventory, finance) Assist in the configuration and customization of DMS platforms Support end-to-end implementation of DMS modules, including data mapping, testing and go-live activities Prepare detailed functional specifications, user manuals and training documentation Participate in UAT (User Acceptance Testing) and support clients during and after deployment Troubleshoot issues and coordinate with technical teams to ensure timely resolution. Monitor system performance and recommend enhancements based on user feedback. Provide L2 support to clients and be the interface between L2 and L3 wherever required. Provide client training for application usage and best practices wherever required. Flexibility to work in shift roster. WORK EXPERIENCE: Minimum 6 months experience in Business Process Analysis, Documentation, UAT, Application Design, Configuration, and Test Scenario Generation, Requirement gathering, Gap Analysis and Mapping. Good analytical and problem-solving skills Good communication skills in English and Hindi Experience of providing L2 Support
Pune
INR 25.0 - 30.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities To lead, advise and closely engage with the Excellon teams on Technical Solutions, Software Architecture and Design, New Technology and Tools, Testing, Implementation / Roll-outs. Knowledge of full SDLC including production of software assets from functional and technical specifications. Create, manage and track project deliverables including project schedules, detailed project plans, project scope statements, cost estimates, resource plans and risk & issues logs, status reports. Provide technical expertise for system design, database design and implementation. Scheduling of Architecture, Design & Code Reviews. Responsible for the Product quality and communicate with Product R&D teams as necessary to ensure project deliverables are on schedule and within cost parameters. Experience working in Agile environment Including estimations, meetings, initiations, iterative development and design sessions. Work with senior architects and software developers to resolve roadblocks of development. Preferred candidate profile Hands on experience of working & managing Web & Mobile projects. Expertise in C#.NET, ADO.NET, Entity Framework, LINQ, SQL Server (TSQL). Strong experience on REST APIs. Knowledge of ReactJS, Node is a big plus. No SQL DB (Mongo, Cosmos) preferable. PMP , CSM / SAFe certified preferably. Someone who can multitask and work in a dynamic environment
Nagpur
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Supervision and Leading : Lead and mentor a team of Level 1 Support Technicians, ensuring they follow best practices and meet performance targets. Schedule shifts, allocate tasks, and manage workload distribution among team members. Provide training and support for team members to enhance their technical and customer service skills. Issue Resolution : Handle escalated or complex technical issues, guiding team members in resolving them. Monitor ticket queues and ensure that support requests are addressed. Customer Service : Maintain a customer-centric approach, ensuring a high level of customer satisfaction. Act as a point of contact for customers with challenging issues and work to achieve resolution while maintaining a positive customer experience. Documentation and Reporting : Ensure that all support activities are accurately documented, and knowledge bases are kept up-to-date. Generate regular reports on support team performance and identify areas for improvement. Collaboration : Collaborate with other support levels and departments to resolve issues that require Level 2 or Level 3 support. Quality Assurance : Implement quality assurance and monitoring processes to ensure consistent and high-quality support services. Preferred candidate profile * Bachelor's degree in a related field (or equivalent work experience). * Proven experience in a Level 1 or technical support role. * Strong leadership and team management skills. * Excellent problem-solving and communication skills. * Proficiency in relevant software and tools, specially DMS, ERP, or CRM tools. * Knowledge of ITIL or other IT service management frameworks is a plus.
Nagpur
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Job Description The Team Lead position is responsible for leading the employees on the Service Desk team in support of Customer engagements. The Team Lead is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Job Responsibility : Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Approves and monitors employee timecards, schedule adherence, and attendance. Responsible for conducting regular coaching sessions and for the retention of team members. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to the Manager. Understands and works within SLAs and KPIs to fulfill Companys obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Drives improvement and accountability for team based on Quality team and customer satisfaction feedback. Acts as a point of contact for customer inquiries and escalations. Works in an on-call capacity as needed. Required Experience, Education and Knowledge: Must be proficient in Microsoft Office. 5 years relevant helpdesk experience and Application support experience. Minimum of two years of supervisory experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Ability & Skills: Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions.
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Bhupendra Nikam
a week ago
Privileged to lead a talented team that go all-out for excellence. Company emphasizes high quality deliverables. We have structured workflows and comp...
Akash pawar
a week ago
I have had the opportunity to work on challenging projects that helped me grow professionally. We have continuous learning culture. Company values emp...
Dhawale G. D
3 months ago
I learn directly from experienced professionals who share practical tips and up-to-date knowledge. This helps me understand the latest trends and chal...
Rushi Khoje
3 months ago
Customer satisfaction and service quality is given value. My leaders assign tasks based on our strengths and trust me with responsibilities. They also...
Mohd Aijaz
3 months ago
We have a good teamwork culture. Career growth is important – do your best and move forward. Company also sponsors offsite management sessions on diff...
Tejas Pujari
3 months ago
We get 10 public holidays and 1 optional holiday, and working on holidays comes with extra pay. The workplace is productive, and everyone shares ideas...
Ashish
6 months ago
Thanks for the medical insurance coverage for employees, their spouses, and their children, which is sponsored by the company with decent coverage. Al...
javed shaikh
2 months ago
This company is growing and has a strong presence in the market. With many projects, we get to work on different challenges. It’s an opportunity, espe...
Sandeep Agre
4 months ago
Learning never stops here. Every day, you’ll come up with new challenges and new tasks. I find the work culture in this company highly engaging.
kundlik jaybhaye
6 months ago
If you have creative ideas, you'll be supported here. I know of my seniors; they always help and value innovative thinking and have always motivated m...
Centre No 207 Block no : 9 Uttam Landage
9 months ago
Competitive salaries are offered to those deserving. Performance-based raises are given on a timely basis. These raises recognize employees' best poss...
Nazema Shaikh
7 months ago
The best part about this place is the recognition given to those delivering work excellence. We have a team practice of appreciating and acknowledging...
Varun Gundellu
4 months ago
Working with experienced colleagues is the best part here. I'm seeing good improvements in my knowledge while tackling complex projects.
Rajashri Kulkarni
7 months ago
We have fun activities like mocktail-making, fireless cooking, Ganesh idol-making, quizzes, Rangoli, painting, bay decoration competitions, Secret San...
Aakash khose
9 months ago
I've always wanted to work in this industry. I enjoy the dynamic nature of my job and appreciate the streamlined processes enabled by top leadership. ...
parvez shaikh
a year ago
I joined Excellon through an internship and now working as a full-time developer. I got lucky to have found such amazing mentors who guided me so well...
vishal vedpathak
11 months ago
Great access to latest tech stacks and exposure to global clients. The projects are challenging but very interesting. Management here is truly caring ...
Tatya Kokate
3 months ago
The company sponsors specific offsite programs, like mentoring, brainstorming leadership sessions, and management sessions on multiple topics.
Sushant Lagad
a year ago
Work culture is very nice, open and welcoming. Everyone is friendly and growth-focussed. The benefits and perks offered are superb like mediclaim, spe...
अनिल शिंदे
9 months ago
Positive vibes can be sensed in this place. It is a collective effect of the right attitude of the individuals working here, work satisfaction, effect...
jaydeep shirsath
9 months ago
I'm thankful to the company for providing Technical and Functional training, including support for L1, L2, and L3 training and training in new technol...
Siddhesh Shevakari
10 months ago
Poor interview process. Today I attended walkin drive and it took 3 hours and 30 minutes to start my 1st round of interview. Along with me, every cand...
Mahesh Davare
9 months ago
We have a variety of engaging activities, including mocktail-making, fireless cooking, Ganesh idol-making, quizzes, rangoli, painting, bay decoration ...
akash sathe
9 months ago
Salaries are paid on time into salary accounts, and travel allowances are provided for employees visiting client locations to cover incidental expense...
sanjay kalhapure
11 months ago
During my fat loss treatment, I easily lost over 10kg without any pain or surgery. The diet plan provided was also easy to follow. Go for it without a...
Riya Verma
7 years ago
The one thing that impressed me most about “Excellon Software” is the positive atmosphere that is noticeable at all levels. The company's senior leade...
MIHIR THAKKAR
7 years ago
"Excellon Software Pvt Ltd” What a great place to work ! Here is a list of reasons why: Family friendly, flexible work schedules, suggestions for chan...
Deepak Madge
11 months ago
The learning opportunities here are awesome. Whether it's tech training or leadership programs, there's always something new to explore.
Rajesh Pawar
2 years ago
I went here for interview propose there is lot's of people working here employees are very roud the don't talk anybody they don't help stranger apart ...
Rahul Patole
6 years ago
Great place to work !! It's a product based company with advance technology. Work life balance is ++
chetan gudadhe
7 years ago
Its a software selling company, and the work culture is really awesome here
somanna jiroli
3 years ago
Very good
Ishwari Joshi
2 years ago
Nice culture, Good company
Akanksha Singh chandel
2 years ago
Give me job
Amit Chaudhari
a year ago
Average
Anjali Paranjpe
8 months ago
Great place to work
Hrishikesh Dhiwar
6 years ago
good
Aditya
3 years ago
Gr8 workplace to work...
pushpendar tiwari
3 years ago
Software company.
Mahabaleshwar Koujalagi
2 years ago
Work location
Rajesh Kumar
6 years ago
Cool place
Awez Sheikh
3 years ago
Nice place
Vikas Yadav
6 years ago
Software company
Sanchit Panchwatikar
8 years ago
Software company
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a week ago
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