Associate Functional Analyst

JOB RESPONSIBILITIES : Collaborate with business users and stakeholders to gather and document functional requirements related to dealership operations (sales, service, parts, inventory, finance) Assist in the configuration and customization of DMS platforms Support end-to-end implementation of DMS modules, including data mapping, testing and go-live activities Prepare detailed functional specifications, user manuals and training documentation Participate in UAT (User Acceptance Testing) and support clients during and after deployment Troubleshoot issues and coordinate with technical teams to ensure timely resolution. Monitor system performance and recommend enhancements based on user feedback. Provide L2 support to clients and be the interface between L2 and L3 wherever required. Provide client training for application usage and best practices wherever required. Flexibility to work in shift roster. WORK EXPERIENCE: Minimum 6 months experience in Business Process Analysis, Documentation, UAT, Application Design, Configuration, and Test Scenario Generation, Requirement gathering, Gap Analysis and Mapping. Good analytical and problem-solving skills Good communication skills in English and Hindi Experience of providing L2 Support