2532 Service Desk Jobs - Page 12

About The Role Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

\ Tech Mahindra is Hiring for International Voice Process (Technical support) Job Role: Senior Technical support (Voice Process) WFO (TechM Sharda Centre Pune) 24x7 with rotational shift Experience candidates only Immediate Joiners only NO for Notice period/Buyout Rounds of the interview HR screening Versant assessment Technical round Final Operations round Candidates must be within PUNE location Relevant Experience (U2) 2+years High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Qualification: Graduate, Diploma, IT education or comparable IT professional experience Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange : Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) INTERESTED CANDIDATES PLS SHARE RESUME/CALL on 8309307880

Need min 1 yr exp in technical support (voice+chat) Salary upto 4-5LPA only Grads 5 days working rotational shift & off kiranpreet kaur 7982741785 Email- kpreetimaginators@gmail.com

Need tech-graduates - Bsc/ BCA/ BE, etc. Need 0-2yrs International Tech support exp Need Excellent communications Salary - 2.3 to 8.4 LPA (depends on location/ experience) Cabs/ 5days/ 24*7 shifts & offs Share CVs- harleenkaur.imaginators@gmail.com Required Candidate profile . Need technical experience - O365 - support, installation. troubleshooting MS exchange Bitlocker Windows Troubleshooting Active directory, DNS , DHCP, etc. . ## Immediate joiners Only ##

ServiceDesk Engineer Job Description: Location : Hyderabad, INDIA. Job Title : ServiceDesk Engineer Experience : 3 to 8 Years Only Male Candidates OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on User experience.This position will have an opportunity to grow to next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience and skillset. Responsibilities: Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment. Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, RDP, TeamViewer, MS Teams, and other tools. Create/ update end user guides, ServiceDesk KBs, and SOPs. Making recommendations to optimize IT performance and to prevent future problems. Generate status reports/consolidated IM reports to the ServiceDesk Manager Required Skills: Excellent verbal and written communication skills with email etiquette and customer service skills. Only Male Candidates 3+ years of experience in handling end user calls, Incidents/service requests, application Break/ fix. Experience on VDI, AD, O365, VPN, OneDrive, User device management & authentication issues. Working experience on latest RDP tools (TV, LogMeIn, Bomgar) Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures. Ability to notify and escalate the issues based on the Severity We are not looking for someone who is: Never worked with international customers and technical support. Never worked on end user computing issues, onboarding & offboarding on Active Directory. Not flexible for 24x7 rotational shifts and not ready to work from office. Resource hasnt extended the support when the team member is on vacation.

Experience on Summit & solarwinds Exp 5 yrs Tech / B.E/ Technical Grads. We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited, located in the BPO/Call Centre industry. Roles and Responsibility Provide technical support and troubleshoot tools-related issues. Collaborate with cross-functional teams to resolve complex problems. Develop and implement process improvements to enhance tool performance. Conduct regular maintenance and updates of tools and equipment. Analyze data and metrics to identify trends and areas for improvement. Train and guide junior team members on tool usage and best practices. Job Requirements Strong understanding of tools and technologies used in the BPO/Call Centre industry. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with troubleshooting and resolving complex technical issues. Familiarity with industry-standard protocols and procedures.

Position Summary We are looking for a Technical Support Team Leader to manage and lead a team of service desk executives. You will be responsible for day-to-day operations, team performance, client satisfaction, and process compliance. This includes coaching, mentoring, and handling escalations effectively. Key Responsibilities Lead and manage a service desk team including performance, attrition & resource planning Provide coaching and mentorship to team members to bridge skill gaps Ensure process compliance, knowledge management, and quality delivery Own customer escalations and ensure timely resolution Coordinate governance calls and performance reviews Conduct regular audits, quality assessments, and drive improvements Ensure team readiness with latest process updates and training Required Skills General Skills Strong leadership & team management experience Excellent verbal & written communication Ability to mentor, motivate, and manage performance Strong decision-making & problem-solving skills Technical Skills 5+ years of Service Desk / Technical Support experience Proficient in Windows OS (XP to 10), MS Office Suite, Browsers Intermediate knowledge of registry fixes, patch upgrades, virus/security troubleshooting To Apply: Please Contact us / Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051. Contact Numbers: 9620333433 / 9632024646

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experience in handling international clients. Mandatory Skills : Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written verbal) Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.

Experience: You should have a minimum of 5 years of experience. Additionally, 3 to 5 years of relevant experience in Atlassian software such as Jira, Confluence, and Service Desk is required. Any Java/XML development skills would be considered a plus. Roles and Responsibilities: As a JIRA/Confluence Developer, your responsibilities will include working closely with product teams to understand their processes and configuring tools to align with their requirements. You should have expertise in Jira, JSD & Confluence administration with at least 3 years of working experience. Experience in building custom workflows, configuring post-functions, and conditions, as well as customization of Permission Schemes, Notification Schemes, Screen Schemes, Custom Fields, and Field Configurations is essential. Migration of data from external applications to Jira & JSD, identifying WIP limits, and automating metric collection at the project level using Jira are part of the role. You will be responsible for creating/configuring new JIRA & JSD projects, maintaining existing projects, ensuring excellent communication and interpersonal skills, and working on system stability, performance, and upgrades. Additionally, structuring Confluence spaces, integrating Atlassian tools with external services, documenting standards and best practices are key responsibilities. Skills Requirements: You are expected to have knowledge in Java/XML development, Jira, JSD & Confluence administration. Qualification: A B.Tech / B.E or higher degree in computer engineering or an equivalent field is required for this position.,

3-4 years relevant experience in working on infrastructure operations Experience in managing multiple Active Directories, WSUS, WorkspaceOne, Server, Anti-Virus Servers, MDT servers Should be Active working knowledge of Windows, networking, storage, firewalls, security practices Must be experienced with PC, Email Exchange, IT Operations & Security, including Service Desk Good to have Provide network access to all staff and students Must have Excellent knowledge in MS Products, MS Excel, Word, Power Point, Outlook, Visio, Project, Office 365 Contact Person : Kathiravan G

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk .>

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt .Experience: 5-8 Years .>

Project Role : Application Tech Support Practitioner Proficiency in Service Desk Management.- Strong understanding of incident management processes .- Experience with ticketing systems and customer relationship management tools.

Need min 1 yr exp in technical support voice Salary upto 4.5lpa Grads 5 days working rotational shift & off notice: 0 - 30 days Exc communication skill to attend/resolve client issues on calls/chat Call Vikas 8527840989 vikasimaginators@gmail.com Required Candidate profile Exp use ticketing tools- Service now, Remedy, control M (add advantage) Basic concept of networking, cloud computing Analytical problem solvers who will understand issues & to resolve customer issues

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management .

Do RESPONSIBILITIES Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities Ensures that the individual activities of the process are carried out with regards to agreed service quality levels Ensures Problem Analysts are adhering to the Problem Management Process Provides status updates on problems and known errors Provides guidance, direction and coaching on Problem Management activities Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process Functions as point of escalation for Problem Management Analysts Conducts Problem Reviews Responsible for liaising with and providing reports to other Service Management functions Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions Coordinates with Incident Management, Change Management, and Configuration Management to ensure correct and consistent data is provided to the Problem Management process Coordinates Problem Analysts time for problem resolution and proactive analysis Tracks status of Requests For Change (RFCs) initiated by Problem Management Estimates cost of solutions KEY SKILLS AND COMPETENCIES Strong communication and presentation skills Technical knowledge Good understanding of statistical and analytical principles and processes 10-12 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Mandatory Skills: Security Incident Response .Experience: 8-10 Years .

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk .Experience: 3-5 Years .

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk .Experience: 1-3 Years .

Position Reporting to the Senior Project Manager of Product & Engineering Technical Support Engineer will join a team that uses cutting-edge technology to solve challenges for both the front-end and backend architecture and deliver exceptional experiences for clients and users. Were seeking a highly motivated Technical Support Engineer ready to work with new technologies and architectures in a forward-thinking organization constantly pushing boundaries. The ideal candidate has experience diagnosing and troubleshooting technical problems and ensuring customer delight. Ultimately, you are the person our customers trust. They rely on you to provide timely and accurate solutions to their technical issues. Requirements One year of experience in software development, data engineering technical support, or quality assurance x` Attention to detail and ability to work simultaneously on multiple priorities. Ability to work independently and as a team player. Ability to understand others and clearly express thoughts. Ability to manage multiple concurrent objectives, projects, or activities. Ability to work is shifts as part of Service Desk to support global base of clients. Strong communication, presentation, and interpersonal skills. Working knowledge of databases and SQL Proactive in contributing to organizational success. Willingness to learn MS .NET, Snowflake, JavaScript framework Vue.js, Azure, AWS, Google Gloud, Python, R, PostgreSQL. Exposure to design and development of SaaS platforms is a plus. Understanding of web development/performance issues and mitigation approaches is a plus. Educational Qualifications: Bachelors degree in engineering, Technology, Computer Science 1-4 years of relevant experience Healthcare (Pharma, Hospitals, Payers) experience is a plus.

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and development programs to enhance technical skills. Job Requirements Strong understanding of software applications and operating systems. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong problem-solving and analytical skills. Experience with ticketing systems and incident management tools. Familiarity with ITIL processes and procedures is an added advantage.

Min 1 Yr Exp In Technical Support International Voice Must Have exp into Windows, Microsoft Troubleshooting Graduates Only CTC-Up to 5 LPA+ Perks Location-Hyderabad 24*7 US Shift 2 Way Cab 5 Days Working Immediate Joiners Contact HR Payal 9257655181

Min 1 Yr Exp In Technical Support International Voice Must Have exp into Windows, Microsoft Troubleshooting Graduates Only CTC-Up to 5 LPA+ Perks Location-Hyderabad 24*7 US Shift 2 Way Cab 5 Days Working Immediate Joiners Contact HR Payal 9257655181

Experience & Education : Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills : Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Good Communication Skills. Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Take ownership of faults in a logical manner and throughout their entire lifecycle x Exposure to ServiceDesk GenAI solutions is a big plus Ex

Oracle Inventory: QA Key Responsibilities: We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA compliance Support critical period-end processing activities Ensure inventory visibility and accuracy within Oracle systems Implement best practices for inventory management within Oracle Requirements: 5+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle 5+yrs of relevant exp on Support or implementation projects. Manual Testing experience & have written test cases. Good Communication for an Individual contributor role. Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skills Mandatory Skills: Oracle SCM Order Management Cloud .Experience: 8-10 Years .