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Mphasis Walk-in Drive For Technical- Service Desk

Mphasis Walk-in Drive For Technical- Service Desk

Mphasis

0 - 2 years

2 - 3 Lacs

Pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

Service Desk IT Service Desk Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mphasis Walk-in Drive for Technical- Service Desk !

Date: 10th-July-25

Timings: 12pm to 3pm

Address: EON Kharadi Infrastructure Pvt Ltd, Cluster C, Wing 3, 5th Floor, Plot No. 1. Survey No. 77, MIDC, Kharadi, Pune - 411014.

Essential Job Functions:

Effective Business Communication
Strong time management
Communication in neutral or American accent over phone and grammar skills
Analytical skills
Ability to follow process and procedures. Escalate unknown issues or questions without delay
Prompt response to telephone calls, email, and instant message requests for technical support
Operating the computer, OS and Knowledge base navigation
Use of Ticketing tool
Account Management / Password reset
Active listening and probing skills
Level 1 and 1.5 technical troubleshooting
Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
Proficient in MS Office 2013, 2016 and must have knowledge of O365
Must have worked on Windows 7 and Windows 10 support for laptops and desktops
Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
Knowledge of Wyse thin and zero client support, set up and connectivity
Supporting issues with Printer installations, HP Print and Scan via USB
Cisco VPN client support

CANDIDATE SHOULD HAVE PASSPORT

Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it.

Don't miss this opportunity to join our dynamic team at Mphasis!

#technicalsupport #JobOpportunity

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