Process Specialist

Ghrs Training

Key Responsibilities:

• Serve as a subject matter expert for technical processes within the support environment.
• Provide advanced

  technical support

  and troubleshoot complex IT issues.
• Play a key role in

  Service Desk

  operations, ensuring efficient incident and problem management.
• Utilize and optimize

  ServiceNow

  for workflow automation, reporting, and process adherence.
• Develop and implement best practices for

  IT technical support

  processes to enhance efficiency and customer satisfaction.
• Analyze process performance, identify bottlenecks, and recommend improvements.
• Collaborate with various IT teams to streamline technical workflows and improve service delivery.

About You:

• Should have a minimum of

  2 years of experience

  in a technical support role.
• Should possess strong skills in

  Technical Support

  ,

  Service Desk

  operations, and

  IT technical support

  .
• Should be proficient in using

  ServiceNow

  .
• Should have excellent problem-solving and analytical abilities.
• Should demonstrate strong communication and interpersonal skills.