Role : Process Specialist Experience : 1 - 2 years Location: Visakhapatnam Essential Functions: Good knowledge of telecommunications/utility and invoice processing Ability to handle client chats and emails Basic understanding of the billing process Proficiency in MS Office Flexibility with shift timing Good typing skills
Job Title: E-commerce Inventory Operations Executive Location: Visakhapatnam Experience: 1 - 3 years Key Responsibilities: E-commerce Operations (Online): Manage and update product listings (images, descriptions, prices). Ensure timely order processing and coordination with delivery partners. Handle customer queries via WhatsApp, email, and social media. Coordinate with marketing for offers, banners, and digital campaigns. Track website analytics and assist in improving online sales performance. Inventory Management (Offline Store): Maintain accurate stock levels across online and offline channels. Record inward and outward inventory movements. Conduct physical stock audits and reconciliations. Ensure zero stockouts and timely reordering of fast-moving items. Coordinate with farmers/vendors for stock arrivals and quality checks. Requirements: 1-3 years of experience in e-commerce or retail operations. Proficiency in Excel/Google Sheets and basic understanding of e-commerce platforms (Shopify/WooCommerce preferred). Knowledge of inventory or POS systems (Zoho Inventory, Tally, etc. is a plus). Strong communication skills in English and local language (Telugu preferred). Organized, detail-oriented, and able to multitask. What We Offer: Opportunity to be part of a growing natural food movement. Dynamic work environment bridging tech and agriculture. Competitive salary and room to grow within the company
Financial analysis knowledge Excellent English to enable customer communication (Written and Verbal) Ability to handle any customer interaction professional and with a service-oriented attitude Reliable and precise work style, even under time pressure Excel / PowerPoint Skills. Experience with basic technical skills. Experience in software / hardware or telecom industry is a plus Responsibilities: Analyze telecom usage reporting and to create profiling of telecom lines. Work on activation, cancellation and swap of connectivity lines. Trouble shooting mobile network issues. Build and maintain client-facing reports showing telecom opportunities and savings. Respond to internal inquiries relating to telecom rate plan analysis and recommendations. Provide top quality customer service to clients, vendor and internal teams. Develop and own best practices, quality assurance methods, etc.
Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations, ensuring timely and effective resolution of issues to maintain high client satisfaction. Conduct regular service reviews with clients, presenting performance reports and discussing service improvements. Service Delivery Oversight & Performance: Oversee the entire service delivery lifecycle, ensuring services are delivered according to agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor, analyze, and report on service performance metrics, identifying trends, risks, and areas for improvement. Implement and maintain robust service delivery processes, methodologies (e.g., ITIL), and best practices. Ensure compliance with internal policies, industry regulations, and security standards. Team Leadership & Development: Lead, mentor, and motivate a team of service delivery professionals, fostering a collaborative, high-performing, and client-focused culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Allocate resources effectively to ensure optimal team utilization and productivity. Process Improvement & Innovation: Continuously assess existing service delivery processes for consistency, efficiency, and cost-effectiveness. Drive continuous improvement initiatives to optimize workflows, enhance service quality, and reduce operational costs. Collaborate with internal teams (e.g., Sales, Product, Technical Support) to align service delivery with business objectives and product roadmaps. Stay up-to-date with industry trends, emerging technologies, and best practices in service management. Incident & Problem Management Take ownership of critical incidents, coordinating with internal and third-party resolution parties. Ensure effective communication to stakeholders during major incidents and facilitate post-incident reviews to prevent recurrence. Oversee problem management, identifying root causes of recurring issues and implementing permanent solutions. Financial Management: Manage service delivery budgets, forecast resource requirements, and optimize resource allocation. Ensure cost-effective delivery of services without compromising quality.
Experience with quality assurance frameworks, audit processes, or call/email/chat monitoring. Knowledge of QA methodologies, audit checklists, and scoring techniques. A good knowledge on networking concepts A strong written and verbal communication abilities Basic understanding of ISO standards Ability to give constructive feedback and coaching Strong analytical and observation skills - able to identify patterns and trends Experience with Excel and Powerpoint is advantageous Ability to work independently and in teams.
Roles and Responsibilities Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, Configuration of printers in RDSH environments. Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings. Provide technical support for desktop hardware, software, and network connectivity issues. Troubleshoot and resolve complex technical problems using various tools and techniques. Manage asset inventory, deploy new systems, and perform system engineering tasks. Collaborate with other teams to ensure seamless system installation and maintenance. Perform routine maintenance tasks such as patch management, antivirus updates, and disk space monitoring. Employment Type- Contract ( 1 Year Contract) Desired Candidate Profile 2-3 years of experience in Desktop Support or related field (IT Services & Consulting). Diploma holder from any specialization; ITI certification preferred. Strong knowledge of operating systems (Windows), networking protocols (TCP/IP), and troubleshooting techniques.
Location: Kota Employment Type: 1 year contract Assistant Desktop Technician: Minimum 1 year experience in handling IT hardware Understanding of various IT assets. Helpdesk activities and Shifting activities to be carried out. Desktop Support Engineer : Minimum 2 years experience in PC systems or Thin Clients or Printers maintenance. Repairing and Maintenance of all types of PCs, Thin Clients, Laptops, Configuration of Thin Clients, Repairing and Maintenance of all types of printers, Troubleshoot of Wireless Access Points, Handling of UTP Cables, Network Issues, Understanding of Domain, AD services, profiles and server operating systems Senior Desktop Support Engineer: Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, Configuration of printers in RDSH environments, Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings.
Job Summary: We are looking for a responsible and detail-oriented Command Center Executive to manage core operational activities such as logistics coordination, queue monitoring, employee scheduling, surveillance monitoring, and daily reporting. This role demands communication skills, Excel/email proficiency, and a readiness to work night shifts. Key Responsibilities: Queue Monitoring: Track live queues and ensure service levels are maintained across processes. Logistics Handling: Coordinate with transport vendor for cab arrangements, follow-ups, and employee drop/pickup updates. Employee Scheduling: Maintain and update shift rosters, track attendance, and support team alignment based on staffing requirements. Call Handling: Attend and manage inbound/outbound calls related to logistics and shift coordination. Surveillance Monitoring: Monitor live camera feeds and report any unusual activities or violations to the appropriate teams. Reporting: Prepare and circulate daily operations and transport reports, shift adherence summaries, and incident logs. Communication: Draft and send professional email communications regarding shift changes, cab issues, escalations, and daily updates. Escalation Management: Report real-time issues to respective stakeholders and follow up until resolution. Required Skills & Qualifications: Excellent communication skills (both verbal and written). Strong hands-on experience with MS Excel (basic to intermediate level - formulas, formatting, etc.). Proficient in email writing and communication tools . Willingness to work in rotational and night shifts . Ability to multi-task , stay calm under pressure, and respond quickly to operational needs. Prior experience in Command Center / Transport Coordination / BPO back-end operations is a plus. Basic understanding of surveillance systems (CCTV monitoring) is an advantage.
Role & responsibilities Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service Triage Simple to Intermediate complexity hardware faults and software defects Work on Service Requests related to End-user configuration requests Proactively assign email tickets and make outbound calls to end customers on their Service Requests • Work with end users on issues related to Windows Application & Software Troubleshooting hardware and computer peripherals such as printers and fax machines Perform password resets and provides required access to end users • Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed Provide Complete management of Service Request from Case creation to Resolution Suggest improvements to process and workflow in the support center Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause Support multiple different customers environments and ticketing systems. Preferred candidate profile Knowledge of OSI reference model and Protocols Understanding of a Domain/corporate IT environment including PC & Laptop setup Provide technical support on Windows OS and MACOS platform Troubleshoot system specific issues related to PC & Laptop Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets Work on issues related to DNS and ability to isolate Network issues with Service Provider Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals Knowledge of DHCP and troubleshoot issues related to Network • Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Mobile Device Management (MDM), Intune and BitLocker
Role: Junior Infrastructure Specialist Location: Visakhapatnam (Work from Office) Requirement: Strong verbal and written communication skills, with the ability to handle USA calls Good analytical and problem-solving abilities Proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.) This position involves a fixed night shift from 10:30 PM IST onwards Candidate should be flexible with rotational week offs Work from Office (No remote option) Must be able to follow assigned tasks efficiently and adhere to defined SOPs/Runbooks
Role: Process Associate Location: Visakhapatnam(Work from Office) Requirement: Good interpersonal skills and must be able to type 35 words per minute The ability to operate under pressure and deliver results. Enter and update customer information in the database. Fluency in speaking and handling both inbound and outbound calls in English. Should be able to work from office (WFO) on rotational shifts and week offs. Male resource proffered by travelling by self.
Responsibilities: Project Coordination: Work with project managers to define project scope, goals, and deliverables. Develop and maintain project plans, schedules, and timelines. Coordinate project activities, resources (including personnel and equipment), and information flow. Track project progress, identify potential risks and issues, and implement mitigation strategies. Prepare and distribute project reports, updates, and documentation. Facilitate communication between project teams, stakeholders, and vendors. Hardware and Network Maintenance: Coordinate the installation, maintenance, and repair of hardware and network infrastructure. Ensure that hardware and network systems are functioning optimally and meeting performance requirements. Maintain records of hardware assets, maintenance schedules, and support requests. Purchase and Logistics: Manage the procurement process for hardware, software, and other project-related materials. Obtain quotes, negotiate prices, and prepare purchase orders. Coordinate the shipping, receiving, and storage of equipment and materials. Track inventory levels and ensure timely replenishment of necessary supplies. Ensure compliance with procurement policies and procedures. General: Organize and manage project meetings, including scheduling, agenda preparation, and minute-taking. Maintain project documentation and ensure it is easily accessible to relevant stakeholders. Support the project manager in administrative tasks and other duties as assigned. Skills: Technical Skills: understanding of hardware and networking concepts. Knowledge of procurement and logistics processes. Familiarity with project management methodologies and tools. Soft Skills: Excellent communication and interpersonal skills. Strong organizational and time management skills. Problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to adapt to changing project requirements. Logistics and Procurement: Experience in coordinating shipments, receiving goods, and managing inventory. Knowledge of customs regulations and international shipping procedures. Ability to negotiate with suppliers and manage budgets.
Job Profile: Junior Network Engineer (1 Year Experience) Experience: 1 Year Location: Hyderabad Roles & Responsibilities: 1. Network Maintenance & Support: Monitoring LAN/WAN infrastructure performance and availability. Assisting in troubleshooting network issues and outages. Maintaining network hardware such as switches, routers, access points, and firewalls. 2. Configuration & Installation: Basic configuration of routers, switches . Installing and managing Wi-Fi access points and wired LAN setups. Supporting IP addressing, subnetting, and VLAN configurations. 3. User Support: Providing Level 1/2 support for network-related issues. Assisting users with connectivity problems (wired and wireless). Coordinating with ISPs or vendors for network downtimes and escalations. 4. Documentation: Maintaining up-to-date documentation of network layouts, configurations, and logs. Keeping inventory of network equipment and licenses. 5. Project Support: Supporting small IT/network infrastructure projects and upgrades. Assisting in new office setups, relocations, or expansions. Technical Skills: Networking Concepts: OSI model, TCP/IP, Subnetting, VLANs, DNS, DHCP Routing & Switching: Basic configuration and troubleshooting of routers and switches Tools: Wireshark, PING, Tracert, Nmap (basic), Putty, TFTP, Packet Tracer Operating Systems: Windows, basic Linux knowledge Firewall/Security: Understanding of basic firewall and NAT rules Cabling: Basic knowledge of Ethernet cabling (Cat5/6), patch panels, and crimping Soft Skills: Problem-solving and analytical thinking Good communication and teamwork Willingness to learn and adapt to new technologies Certifications (if any): Preferred: CCNA (Cisco Certified Network Associate) Training: Any hands-on networking lab/project experience is a plus
People & Culture Intern About the Role: We are seeking a motivated and enthusiastic HR Intern to join our dynamic team. As an HR Intern, you will gain valuable experience in recruitment. You will work closely with experienced HR professionals to learn and contribute to the growth of our organization. Responsibilities: Recruitment: Assist in sourcing and screening candidates Sourcing Candidates: Utilize various channels like job boards, social media, and professional networks to identify potential candidates. Screen resumes and applications to shortlist qualified candidates. Scheduling Interviews: Coordinate with hiring managers to schedule interviews. Send interview invites and reminders to candidates. Candidate Screening: Conduct initial phone or video interviews to assess candidate fit. Ask relevant questions to gauge candidates skills, experience, and cultural fit. Administrative Tasks: Maintain accurate records of candidate information in the applicant tracking system (ATS). Prepare offer letters and other necessary documentation. Assist with post-offer processes like background checks and reference verification. Onboarding: Coordinate with the onboarding team to ensure a smooth transition for new hires. Qualifications: MBA with a specialization in Human Resources or related field Strong communication and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to work independently and as part of a team Detail-oriented and organized Passion for Human Resources and a desire to learn What We Offer: A dynamic and supportive work environment Opportunities to learn from experienced HR professionals Hands-on experience in various HR functions A chance to contribute to the growth of the organization