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Senior Process Specialist

3 - 10 years

5 - 12 Lacs

Visakhapatnam

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Telecom Usage Manager Quality Assurance Networking Financial analysis Hardware Customer service Vendor Troubleshooting Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Financial analysis knowledge Excellent English to enable customer communication (Written and Verbal) Ability to handle any customer interaction professional and with a service-oriented attitude Reliable and precise work style, even under time pressure Excel / PowerPoint Skills. Experience with basic technical skills. Experience in software / hardware or telecom industry is a plus Responsibilities: Analyze telecom usage reporting and to create profiling of telecom lines. Work on activation, cancellation and swap of connectivity lines. Trouble shooting mobile network issues. Build and maintain client-facing reports showing telecom opportunities and savings. Respond to internal inquiries relating to telecom rate plan analysis and recommendations. Provide top quality customer service to clients, vendor and internal teams. Develop and own best practices, quality assurance methods, etc.

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