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Service Desk Team lead

Service Desk Team lead

Accentrix Solution

5 - 10 years

2 - 6 Lacs

Bengaluru

Posted:5 hours ago| Platform:

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Skills Required

printers it support service management customer service networking it service desk change management technical support service desk service desk management itil process active directory itsm incident management microsoft windows it helpdesk itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Accentrix solution is looking for Service Desk Team lead to join our dynamic team and embark on a rewarding career journey

Respond to customer inquiries and requests for assistance through phone, email, chat, or in-person
Troubleshoot technical issues and resolve them in a timely manner
Log and track customer requests and incidents in a service management system
Escalate complex or unresolved incidents to higher-level IT support staff
Update knowledge base and create documentation for common issues and solutions
Ensure customer satisfaction by providing excellent customer service
Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones

Qualifications

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