4753 Service Desk Jobs - Page 9

Job description Job Description : IT Support Engineer Position Overview: You will be responsible for the design, implementation, and maintenance of Microsoft Office 365 services, basic Azure Active Directory and applications within the organization. Your role will focus on ensuring the efficient and secure use of Office 365 tools and services to enhance productivity and collaboration. Candidate must have Azure Active Directory, Desktop level support experience and basic understanding of Networks, Inventory management as well as for hardware. Good knowledge of ITIL concepts. Must have good spoken English to interact with the US customers. Key Details: Job Title: IT Support Engineer Company: A...

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technic...

Role: Service Desk Engineer Experience: 1-2 Years Relevant Experience : 1.5+ Years Notice Period: Immediate Joiners Only Job Location: Bengaluru Role & responsibilities Service Desk Coordinator will be tasked with assisting Users remotely through multiple channels like phone, e-mail, chat or in-person. Answer, evaluate, and prioritize incoming requests for assistance from users experiencing technical problems. To be the first point of contact for User and create, assign and respond to queries on ticket status. To be available at work as per the schedule posted To share daily dash after their shift To follow the process guidelines, work within the technical trainings provided If any projects ...

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technic...

Role & responsibilities End user support - Support end users for endpoint devices, including PC, printer and scanner. - Endpoint Move/Add/Change. Perform endpoint equipment setup and installation as per corporate standards (with Service Desk guidance) - Provide onsite support for endpoint devices as directed by the Service Desk. - Facilitate hardware maintenance activities, such as replacement of faulty parts, regardless of whether under warranty or not. Infrastructure Support - Support for infrastructure equipment such as servers and network. - Conduct equipment setup and installation as instructed and guided by corporate IT. - Provide onsite support for infrastructure equipment, such as fa...

Job Title: Manager Customer Support Operations (International Voice) Job Location: Bengaluru Salary: Manager: Up to 17 LPA (including variable pay) NEED IMMEDIATE JOINERS ONLY Experience Required: Manager: Minimum 8+ years post-qualification Must have hands-on experience in International Customer Support/Service Desk(Voice) operations Must be a Manager Operations on paper for at least 1+ years Proven expertise in team management, SLA management, and client handling Strong focus on NPS (Net Promoter Score) and service quality metrics Excellent communication and stakeholder management skills Education: Graduate or above To know more Contact : Email your CV to: kanika@manningconsulting.in Call/...

Job Title: L1 Specialist Helpdesk Support Location: Gurugram (Hybrid) Job Summary: We are seeking a proactive and detail-oriented L1 Specialist to provide first-level technical support through our helpdesk. The ideal candidate will have hands-on experience with ServiceNow and a proven ability to handle, track, and resolve user tickets efficiently. Strong communication skills and a customer-first mindset are essential to succeed in this role. Key Responsibilities: • Serve as the first point of contact for user issues via phone, email, or ticketing system. • Log, categorize, and prioritize incidents and service requests in ServiceNow. • Troubleshoot and resolve Level 1 technical issues or esca...

Description: POSITION OVERVIEW : Helpdesk Analyst - POSITION GENERAL DUTIES AND TASKS : General Duties and Responsibilitie s:In this role you will be responsible for: Responsible for SLAs & KPIs Responsible for customer/stakeholder relationship management. Provide cross functional support Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling team members Requirements for this role include: Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk. Sound Industry Domain Knowled...

JD L1 Service Desk for Application Support and Infra Support Basics Knowledge on the Operating System (Linux) Skill Customer-oriented and cool-tempered Proficiency in English and Hindi, Excellent communication and interpersonal skills Ability to quickly get trained on applications and tools for which support is expected Good understanding of computer systems, mobile devices and other tech products Capability to Manage L1 operation by referring to the Standard documents (SOP) Ability to diagnose and resolve basic technical issues Proven experience as a help desk technician or other customer support role Willing to Reskill based on the Project Requirement Education Qualification B.E, B.tech , ...

We are conducting a Face-to-Face Interview Drive on 13th December for the position of Service Desk Management . We are looking for enthusiastic individuals who can act as a key bridge between clients and the applications they use, ensuring seamless support and service excellence. Title:-Service Desk Management Location: Bangalore Experience: 0-1 Years Education: 15 years full-time education (Mandatory) Work Model: Office-based (Bangalore) Interview Mode: Face-to-Face (13th December-Saturday) Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and document ...

Any Graduate Fresher or Undergraduate with relevant experience in Int voice. Location - Pune Ctc - 2.5 LPA - 6 LPA + Inc For more info call or whatsaap Simran - 9604925913 Required Candidate profile Any Graduate Fresher or Undergraduate with relevant experience in Int voice Excellent communication skills Perks and benefits Cab Facilities Performance based Inc

Role & responsibilities Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and proce...

Greetings from Personal Network!!! Top MNC Hiring Technical Support Associate (Semi-Voice Process English & Hindi) Launch Your Tech Career with a Leading MNC! A renowned multinational organization is expanding its technical support team and is looking for talented Technical Support Associates for its Domestic Semi-Voice Process (English & Hindi). If you enjoy troubleshooting, possess strong communication skills, and are passionate about resolving technical issues, this is an excellent opportunity to grow in a technology-focused environment. Job Details Location: Bangalore Shift: Day Shifts Only (No Night Shifts) Process: Domestic Technical Support Semi-Voice Position: Technical Support Assoc...

As an Analyst at AHEAD, you will be an integral part of the Managed Services team, providing essential system support for desktop hardware, operating systems, and applications. Your role will involve handling daily tasks such as installation, modifications, troubleshooting system and end-user issues, and serving as the primary point of contact for customers regarding monitoring and job scheduling within the customer environment. You will also be responsible for managing user accounts, performing limited desktop maintenance, conducting research, and developing effective solutions while considering operational policies and information assurance requirements. - Take client phone calls from the ...

Job Title: Specialist Tech Engineer - Service Desk Location: Pune Experience: 4 years CTC: Upto 10 LPA Job Summary Key skills: Request Management Identity and access management Active Directory Azure Active directory on boarding and off boarding users Granting access Incident Management Service Desk Service Now Automation INTERVIEW PROCEDURE: VIRTUAL INTERVIEW. Helpline Number Ali : 9694144935 To Apply Refer your Friends- Help Us Catch A Rising Star! To know more about job openings please visit @ www.conversejob.com All the Best, Converse Hiring Team.

Required Skills: Should have minimum 1 year of experience in International voice process Should have Excellent communication Handle HR-related inquiries via phone, email, and chat. Provide support for onboarding, employee benefits, and payroll-related queries. The role involves providing end-to-end HR support to employees and stakeholders, managing queries, processing requests, and assisting with on-boarding, and other HR-related functions. Maintain and update HR databases and records.. Provide basic troubleshooting support for hardware and software issues, including connectivity problems, and application errors. Assist employees with login issues, password resets, and HR portal/system acces...

We are hiring!! Job Title: Service Desk Analyst (Freshers eligible) Location: Bangalore / Pune (Onsite) Experience: 0-2 Years Qualification: Any Graduate Interview Mode: F2F Joining: Immediate Joiners Only Job Description Looking for freshers and experienced candidates with excellent communication skills to provide first-level IT support. Responsibilities include troubleshooting user issues, resolving incidents within SLA, and ensuring a great customer experience. Requirements Strong verbal & written communication Customer-focused attitude Problem-solving skills Ability to work in a fast-paced environment Required Skills Microsoft 365 Active Directory ServiceNow Customer Service Outlook-rela...

About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, Hiring Now:(Service Desk) For A Global MNC In Chennai And Indore Location: Chennai And Indore CTC: Up to 8 LPA Qualification: - *Any Graduate With min. of 9 months exp. is welcome. *Under Graduate With min. of 18 months exp. is welcome. Experience:- Min. of 9 months to 8 Years on any work exp, is Good to go. Role :- Service Desk Specialist To Schedule Your Interview Kindly Call Or whtapp on the below mentioned number now :- Contact Person - parveen - (8116048176) or share your resume at :- Email :- sharaf@careersuni.com Job description :- *Required Min 9 months to 8 Years on any work exp, is Good to ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface b...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface b...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface b...

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Noida location. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 3 years experience in service desk only (International voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Noida Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344

Dear Candidates, Job Description for Help-desk Support Engineer: This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills: English Proficiency, must be proficient in both written and verbal English, equivalent to CEFR Level B1 (profi...