2532 Service Desk Jobs - Page 9

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon The Company Through innovative and intelligent processes and automations, we create solutions for the telecommunications industry that help reduce overall costs and increase business productivity. What is on Offer Come and join a professional, fast paced and exciting company involved in the Telecommunications industry that is expanding across the globe. Our teams are made up of highly motivated and passionate individuals who take a hands-on approach to delivering the best results for all of our customers. An exciting and unique opportunity currently exists for several individuals that are up for the challenge of forming a Post-Sales Consulting and Support team. This is a diverse role that places you in a prominent position where you will be in contact with businesses to support them with their enquiries while using our SaaS solutions. The Role The role requires exceptional communication skills, patience, organisational skills and the ability to deal with a diverse range of people. Reporting to the Head of Customer Success, and working with others in our team, you will be called upon for your technical knowledge of our products. Our existing clientele is an important part of our business. You will possess abilities to develop and maintain a strong rapport with our clients when they call upon you for support. Providing level 1 and level 2 support of incidents and requests relating to a core product and a variety of applications, services and devices used by our customers across multiple business types. Previous experience Working on a service or help desk role supporting customers and end users of SaaS platforms. Service Desk operations and incident management using the Incident Management Systems Exceptional skills and understanding of MS Excel and how to use its advanced formulas Sound knowledge of MS Word and MS PowerPoint. ITIL Certification or relevant experience and strong understanding of ITIL Service Management Relevant Tertiary or Industry Certified qualifications Excellent analytical and problem-solving skills to enable effective identification and resolution of mobility services and telecom services related issues Effective verbal and written communication skills to ensure proper recording of all customer interactions and closure of all presented issues About You Proactive approach and willingness to assist others and contribute to the smooth operations of our company. Self-managed individual able to work in a high achieving environment autonomously or as part of a team, as the work dictates. Solutions focused with good analytical and problem solving skills. Have the ability to interpret queries and fact find through systematic processes of observation and elimination. Exceptional customer service focus and influencing skills. Telecommunications industry experience would be well received. Articulate and strong communication skills. Quick learner and highly motivated for success. Professional presentation with a positive attitude. Proven time management and process discipline abilities. Able to think outside of the box; solving problems with creativity. Always be helpful, encouraging, and respectful to team members and everyone they interact with. What's in it for you On-job training on internal support systems and tools Supportive and approachable leadership Great opportunities for career growth Market leading products that solve real client problems Open and sociable working environment Remuneration - based on experience

Installing and configuring software, hardware and networks Monitoring system performance and troubleshooting issues Ensuring security and efficiency of IT infrastructure Install and configure software and hardware Manage network servers and technology tools Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies Provide technical support for both hardware and software issues our users encounter Manage the configuration and operation of client-based computer operating systems Monitor the system daily and respond immediately to security or usability concerns Create and verify backups of data Respond to and resolve help desk requests Upgrade systems and processes as required for enhanced functionality and security issue resolution Administrate infrastructure, including firewalls, databases, malware protection software and other processes Review application logs Install and test computer-related equipment

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

Managing all high profile clients fortheir queries and complains Coordinating with internal teams fortimely resolution of all queries Analyzing all queries for their TATs andresolutions Handling complains of RelationshipManagers and clients as well received via e-mails and calls Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination Any name changes in authorized person,policy no policy name along with contact numbers are performed in Group Asia IRDAI / Escalation Management / MIS Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals used in print production. Manage and track hardware and software assets, including inventory and licensing.

HIRING FOR US BANKING VOICE PROCESS Salary: Freshers 40,000 per month | Experienced Up to 7 LPA Eligibility: Only Graduates Perks: Both-way cab facility Shifts: Rotational shifts Location: Electronic City, Bangalore Job Description: Interacting with US/UK customers Handling banking-related queries via voice support Providing excellent customer service and timely query resolution Contact for Interviews: Shiva – 8884496984 Ananya – 8884496986 Darshan – 7996002799 AKHIL- 7795561822

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat for hardware and software issues. Manage service desk tickets using ticketing tools to track and resolve customer requests efficiently. Configure Outlook settings for users and troubleshoot common email issues. Perform remote support sessions to diagnose and fix technical problems on desktop computers and laptops. Collaborate with other teams to resolve complex issues that require escalation.

Ready to build the future with AI? At Genpact, we dont just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate - Service Desk L1 This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation. Responsibilities Assist end users through chat sessions, addressing their queries and concerns promptly. Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions. Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool. Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues. Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers. Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices. Qualifications we seek in you! Minimum Qualifications Graduate in any stream Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously. Preferred Qualifications/ Skills Good communication skills Demonstrate proficiency in the following technical skills: PC/Laptop Basic Networking Chrome, Edge & Mozilla Firefox Operating systems MS Office 2016 Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to build the future with AI? At Genpact, we dont just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Technical Associate - Service Desk L1 This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation. Responsibilities Assist end users through chat sessions, addressing their queries and concerns promptly. Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions. Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool. Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues. Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers. Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices. Qualifications we seek in you! Minimum Qualifications Graduate in any stream Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously. Preferred Qualifications/ Skills Good communication skills Demonstrate proficiency in the following technical skills: PC/Laptop Basic Networking Chrome, Edge & Mozilla Firefox Operating systems MS Office 2016 Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills - Windows Product Troubleshooting Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA Shifts Night shift (Rotational) Location:- Hyderabad 2 way cab Notice:- Immediate Contact : Nidhi - +91 8690900776 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) - Windows Troubleshooting (Must)

Role & responsibilities Supplier Performance: - The SDM team is responsible for the service performance of the supplier. - - - - - Conduct regular meetings with operations teams to review service performance, gather feedback, and identify opportunities for improvement. Prepare regular reports on workplace service delivery performance, including SLA compliance, customer satisfaction levels, and incident resolution times. The team discusses these contractual reports, KPIs, and dashboards with the TaF-Partner to ensure a high level of service fulfillment and complete availability of information. If the service quality is inadequate, corrective actions are initiated. Analyze performance data to identify trends, issues, and opportunities for improvement. Present performance reports to tower leads, providing insights and recommendations for enhancing workplace services. Quality and Risk Management: - Monitor service delivery metrics and key performance indicators (KPIs) to assess performance, Service quality and identify areas for enhancement. - - - Monitoring and ensuring the quality assurance of the CMDB accuracy. Setting up an internal control system for long-term risk monitoring, including risk reports and mitigation actions. Regular feedback and Customer Satisfaction (CSAT) interactions with the business customers should be conducted. Claims and Change Management: - The SDM is responsible for the claims management process, which includes monitoring, Spot-checks, Exceptions approval etc. - The team is responsible for identifying change interdependencies across multiple towers. Mitigate risks associated with changes and minimize their impact on service delivery. Escalation Management: - Service Delivery Management serves as the escalation point for issues related to services, quality, and performance that are not tied to a specific ticket but rather impact the overall satisfaction of the business with the service. Preferred candidate profile

Interested Candidates may connect with their Interest Level to Ms.Afreen Manzoor-+91 9045254113 Note:- Candidates Worked with Teleperformance are not Eligible Job Description: We are searching for a Tech Support Associate to join our team in Jaipur! In this role, you will provide technical support to customers. You will troubleshoot customer issues, provide solutions, and ensure customer satisfaction. Responsibilities: Troubleshoot technical problems related to computers, devices, software, and operating systems. Assist customers with Black Baud and Adobe product usage. Provide clear and concise explanations of technical concepts to customers. Document customer interactions and resolutions. Maintain a positive and professional demeanor at all times. Qualifications: Graduate in any stream with strong technical knowledge. Candidates with 0-3 years of experience in same domain can only apply Excellent verbal and written English communication skills. In-depth knowledge of cloud computing concepts is a plus. Ability to work effectively in a fast-paced environment. Excellent customer service skills with a focus on customer centricity. Ability to work in rotational shifts. Soft Skills: Customer Centricity: Always willing to help, demonstrate ownership, and pay attention to detail. Communication Proficiency: Ability to convey messages effectively through comprehension, active listening, clear speech, and strong conversational skills. Problem-Solving Skills: Ability to understand customer problems and provide solutions or information following company policies and processes. Written Communication Skills: Ability to compose grammatically correct, concise, and accurate written communication (both voice and non-voice). Flexibility: Adaptable to working in rotational shifts. Benefits: Competitive salary (30,000 - 37,000 per month). Rotational work schedule. Cab Facility in odd hours both for male & female Performance bonus.

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Profile- Technical support Package- upto 6LPA Exp- 2 yrs Location- Hyderabad Skills- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations. Anushika 9211073262 anushika.imaginators@gmail.com

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 4.5 LPA + Incentives -Pick & Drop Facility -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App Aryan @ 8956802532 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Opportunity to move in IT through IGP's

Must Have - Troublshooting Exp On Windows OS, Microsoft Office 365 Any Graduate CTC - Up to 4 LPA US Rotational Night Shift 5 Days Working Location - Gachibowli, Hyderabad contact - 9828965875

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . SHRUTI 9821182649 Fatima - 9628373762 YAGYANSHI 9821182648 AREESHA 9628373763 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Any Graduate with min 1 Year of exp in technical support Shifts :- Rotational Shifts Ctc :- 2.5 LPA - 4 LPA + Inc Location :- Pune For more Info call or whatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with min 1 Year of exp in technical support Excellent communication Skills Immediate joiners Perks and benefits Cab Facilities Performance based Inc

You will be the skilled End User Compute (EUC) Analyst responsible for supporting, managing, and maintaining end-user computing environments to ensure optimal performance and security. Your key responsibilities will include providing technical support and troubleshooting for end-user computing devices, managing and maintaining end-user computing environments, installing, configuring, and updating software and hardware, assisting in the deployment and management of operating systems and applications, collaborating with IT teams to resolve technical issues, documenting support requests and procedures, conducting training sessions, and staying updated with the latest trends and technologies in end-user computing. To excel in this role, you should have 1 to 3 years of experience in end-user computing or a related field, strong knowledge of Windows and macOS operating systems, proficiency in troubleshooting hardware and software issues, experience with remote support tools, excellent communication and interpersonal skills, ability to work independently and collaboratively, strong organizational and time-management skills, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator. Your expertise in End User Computing, Service desk, and IT Support will be essential to ensure the smooth functioning of end-user computing environments and enhance the user experience.,

As a Customer Support Engineer at CommerceIQ, you will be a key player in providing top-tier technical support to our product users/customers. Your primary responsibility will be to ensure quick and effective resolution of support tickets raised through the Freshdesk ticketing system. Your proficiency in managing the ticket lifecycle, working collaboratively with engineering and product teams, and generating actionable metrics and reports using tools like SQL and Excel will be crucial in this role. You will directly impact customer satisfaction, product quality, and process improvements by triaging, investigating, and resolving technical issues related to our products. Your strong communication skills with stakeholders and customers will be essential to maintain a high level of support. Key Responsibilities: Manage Customer Support Tickets: - Monitor and respond to incoming support tickets via the Freshdesk ticketing system. - Triage, prioritise, and categorise tickets based on severity and business impact. - Address all customer inquiries promptly and accurately. - Track and manage the lifecycle of tickets, ensuring timely follow-up and closure. Collaborate with Cross-Functional Teams: - Work closely with Engineering, Product, and Customer Success teams to troubleshoot and resolve complex product issues. - Escalate unresolved or high-priority issues to technical teams and keep stakeholders informed. - Provide technical feedback and user insights to improve the product and reduce future support issues. Technical Troubleshooting & Problem-Solving: - Provide root cause analysis for recurring product issues and suggest solutions. - Investigate technical issues, perform diagnostics, and collaborate with engineering teams. - Replicate customer issues in test environments to identify bugs or configuration issues. Metrics & Reporting: - Generate reports on ticket volume, resolution times, customer satisfaction (CSAT), and other KPIs. - Use SQL and Excel to extract, manipulate, and analyze ticket data for actionable insights. - Develop dashboards and reports to track team performance and support trends. Knowledge Management: - Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions. - Share best practices and process improvements to enhance support quality and efficiency. Customer Communication: - Maintain a professional and positive tone in all communications with customers. - Effectively communicate technical issues and resolutions to both technical and non-technical customers. Continuous Improvement: - Identify opportunities for process improvements to enhance ticket resolution time and team efficiency. - Participate in regular team meetings to discuss ongoing challenges and potential solutions. Required Skills and Experience: - Bachelor's degree in computer science or equivalent. - 7-10 years of experience in a similar role. - Strong knowledge of Freshdesk, Service Desk, Ticket Management, and Metrics. - Strong SQL knowledge. - Proficiency in MS Excel (Vlookup, Advance formulae) with macros as an added advantage. - Strong mathematical, analytical, and problem-solving skills. - Ability to prioritize tasks and handle multiple priorities effectively. - Excellent verbal and written communication skills. - Strong attention to detail and ability to stay calm under pressure. Preferred Qualifications: - Experience with API integrations or technical product interfaces. - Familiarity with CRM tools or other customer support software. - Knowledge of agile methodologies and experience working in an agile environment. Note: The role requires working in UK and US shifts. This position is based in Bengaluru, Karnataka, India.,