Technical Support Engineer

**Looking for immediate joiners**

Location: Bengaluru (Hybrid Model)

Shift Timings: Night Shift

Job Title:

Experience Range:

Job Type:

Department:

Job Summary:

Key Responsibilities:

1. Technical Support:

• Provide first-line technical/ application support to end-users via phone, email, and chat.
• Diagnose and resolve technical / application & software issues.
• Assist with setting up, configuring, and troubleshooting user accounts and systems.

1. Service Request Management:

• Log, prioritize, and manage service requests and incidents using the service desk ticketing system.
• Follow up on outstanding requests and ensure timely resolution.
• Escalate unresolved issues to higher-level support teams as needed.

1. User Training and Documentation:

• Create and maintain user guides, FAQs, and other documentation to help users resolve common issues.
• Provide training and support to users on new systems and software.

1. Customer Service:

• Deliver exceptional customer service by maintaining a professional and friendly demeanor.
• Communicate effectively with users to understand their technical issues and provide clear instructions.

1. Collaboration:

• Work closely with other Support team members to resolve complex issues and implement new technologies.
• Participate in team meetings and contribute to the continuous improvement of IT services.

Qualifications:

• Education:

  Bachelors degree in Computer Science, Information Technology or a related field or equivalent work experience.

• Experience:

• Minimum of 2-6 years of experience in a technical support or service desk role.
• Experience in service desk role and remote support tools.

• Technical Skills:

• Proficiency in Windows operating systems.
• Knowledge of Microsoft Office Suite and other common software applications.
• Perform routine checks, maintenance, and upgrades of systems to ensure optimal performance

• Soft Skills:

• Strong problem-solving skills and attention to detail.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.
• Customer-focused with a proactive attitude.

Certifications (optional but preferred):

• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate

Work Environment:

• Hybrid work module.
• Will require after-hours or weekend support.