Manage end-to-end design, configuration, and implementation of annual changes to Xactly systems (Incent, Connect, etc). Collaborate with Sales Operations, HR, Finance, and IT stakeholders to understand evolving business needs and translate them into scalable system designs. Develop backend workflows, automate processes, and optimize data integrations between Xactly and other enterprise systems (eg, Salesforce, ERP, HRIS). Ensure data accuracy, system performance, and regulatory compliance (SOX, GDPR, etc). Perform system testing, troubleshooting, and production support for Xactly configurations and integrations. Document system processes, design decisions, and change management procedures. Provide subject matter expertise on Xactly best practices and industry standards. Support report generation, incentive calculation logic, and custom scripting within Xactly. Mentor junior team members and coordinate with global teams for project delivery. Qualifications: bachelors degree in Computer Science, Information Systems, Engineering, or a related field. 5+ years of experience managing Xactly systems with a strong focus on backend processes and annual updates. Hands-on experience with Xactly Incent, Xactly Connect, and custom scripting/integration. Strong understanding of sales compensation structures and incentive modeling. Proficient in SQL, data integration tools (eg, Informatica, Dell Boomi, MuleSoft), and scripting languages. Experience working with Salesforce and other enterprise systems is a plus. Excellent communication skills and ability to work with cross-functional global teams.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel’s products package. Work with clients to improve the social service itself and its alignment with the client's core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows. Actively make sure that you are knowledgeable on all Sprinklr software products. Who You Are & What Makes You Qualified 4+ years of experience in account management at a brand, agency or tech company. Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (Spanish, Portuguese, or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. Advanced analytical skills with proven competency in data tools & methodologies. Ability to collate, harmonise and visualise data and present the statistical merit in a business case. Industry specific knowledge across different verticals or lines of business preferred. Demonstrated experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Lead end-to-end implementation of Sprinklrs CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value. Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices. Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies. Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment. Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI. Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption. Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization. Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support. Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices. Establish trusted advisor relationships with customer champions and executive stakeholders. Qualifications 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center , RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS , UCaaS , or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer , SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in Korean and English is mandatory. What Success Looks Like You re a strategic advisor to clients and internal teams, driving measurable impact and platform maturity. You create repeatable frameworks and tools that improve team efficiency and customer outcomes. You proactively elevate the implementation practice by sharing knowledge, defining standards, and fostering innovation. You maintain a customer-first mindset, consistently exceeding expectations in high-pressure environments.

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

Sprinklr Solutions Pvt Ltd is looking for Principal Solutions Consultant to join our dynamic team and embark on a rewarding career journey. Solution Development : Collaborate with sales teams to understand customer requirements and develop tailored solutions that align with client objectives and business needs. Conduct thorough discovery sessions and needs assessments to identify pain points, opportunities, and desired outcomes for prospective clients. Leverage your technical expertise to architect and design comprehensive solutions that address customer challenges and deliver value. Product Demonstrations and Presentations : Deliver compelling product demonstrations, presentations, and proof-of-concepts (POCs) to showcase the capabilities and benefits of our solutions to prospective clients. Articulate complex technical concepts in a clear and concise manner, adapting messaging to resonate with different audiences and stakeholders. Sales Support and Enablement : Serve as a subject matter expert on our products, services, and industry trends, providing guidance and support to sales teams throughout the sales cycle. Collaborate with marketing and product teams to develop sales collateral, presentations, and other materials that support sales efforts and enhance product messaging. Client Engagement and Relationship Management : Build and maintain strong relationships with clients, acting as a trusted advisor and advocate for their success. Conduct regular follow-ups with clients to ensure satisfaction, address any concerns or questions, and identify opportunities for upselling or cross-selling additional products or services. Technical Consultation and Solution Implementation : Provide technical consultation and guidance to clients on solution implementation, configuration, and integration best practices. Collaborate with implementation teams to ensure successful solution deployment and customer onboarding, resolving any technical issues or challenges that arise.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description SPRINKLR SUMMARY Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Role: FP& A Leader Reporting to: Senior Vice President, Financial Planning & Analysis Location: Gurugram / Bangalore What does success look like: The Financial Planning and Analysis (FP&A) leader will be responsible for overseeing the Sprinklr’s financial planning processes, budgeting, forecasting, and analysis. You will provide strategic insights and financial recommendations to support executive decision-making and drive the company’s long-term financial success. The incumbent will lead a team of FP&A professionals and work closely with various departments to ensure accurate financial reporting and alignment with organizational goals. What You’ll Do: Financial Planning and Budgeting: Lead the company’s annual budgeting process and long-term financial planning. Develop and maintain detailed financial models, forecasting methods, and scenario analyses to support budgeting and strategic decision-making. Work with department heads to ensure departmental budgets align with corporate objectives. Financial Reporting & Analysis: Oversee the preparation and presentation of regular financial reports, including variance analysis, key performance indicators (KPIs), and financial performance summaries. Provide actionable insights and financial recommendations to senior management to drive business performance. Analyse financial trends, operational performance, and market conditions to identify opportunities and risks. Strategic Planning: Collaborate with senior leadership to develop and execute financial strategies that align with the company’s growth and profitability goals. Business Controller with P&L Ownership Play a key role in corporate strategy development, including long-term planning and resource allocation. Team Leadership: Manage and mentor a team of FP&A professionals, providing guidance on financial analysis, modelling, and reporting. Foster a high-performance culture, emphasizing collaboration, continuous improvement, and professional development. Cross-functional Collaboration: Partner with business units (e.g., Sales, Marketing, Operations) to ensure financial targets and objectives are met. Advise on capital expenditure decisions and the financial impact of major business initiatives. Work closely with the accounting team to ensure accurate financial reporting and alignment between FP&A and general accounting functions. Risk Management & Compliance: Ensure that financial forecasting, planning, and reporting processes comply with company policies, industry regulations, and accounting standards. Identify and assess financial risks and propose mitigations or adjustments to keep the business on track. Systems & Process Improvement: Evaluate and improve financial systems, processes, and tools to enhance efficiency and reporting accuracy. Implement best practices for financial planning and analysis across the organization. What Makes You Qualified Education: Bachelor’s degree in finance, Accounting, Economics, or a related field; MBA preferred. Experience: 10+ years of experience in financial planning and analysis, with at least 5 years in a leadership role. Strong experience in financial modelling, forecasting, and budgeting. Proven track record in managing financial planning processes, leading teams, and providing actionable insights to senior leadership. Advanced certifications in financial analysis or management (e.g., CFA, CMA). Skills & Competencies: Financial Acumen: Deep understanding of financial principles, accounting, and performance metrics. Analytical Skills: Strong quantitative skills with the ability to interpret and analyse large sets of financial data. Leadership & Team Management: Experience leading and developing a high-performing FP&A team. Communication: Excellent verbal and written communication skills with the ability to convey complex financial information to non-financial stakeholders. Technology Proficiency: Advanced proficiency in Microsoft Excel, financial modelling, and ERP/FP&A software (e.g., Hyperion, NetSuite, SAP, Adaptive Insights). Strategic Thinking: Ability to think strategically and align financial analysis with long-term business goals.g) Attention to Details OUR EVP Why you'll love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission : We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises- global brands like Microsoft, P&G, Samsung, and more than 50% of the Fortune 100. Role: In your role as a Lead / Senior Lead Product Engineer(Machine Learning) with us , you will be tasked with creating and delivering novel Machine Learning solutions for next generation of digital customer experience applications. What will you do: Work in a collaboration of machine learning engineers and data scientists. Work on various disciplines of machine learning including but not limited to variety of disciplines including deep learning, reinforcement learning, computer vision, language, speech processing etc. Work closely with product management and design to define project scope, priorities and timelines. Work closely with machine learning leadership team to define and implement the technology and architectural strategy. Take partial ownership of project technical roadmap , which includes deciding, planning, publishing schedules, milestones, technical solution engineering, risks/mitigations, course corrections, trade-outs delivery. Deliver and maintain high-quality scalable systems in a timely and cost-effective manner. Recognising potential use-cases of cutting edge research in Sprinklr products and implementing your own solutions for the same. Stay updated on industry trends, emerging technologies, and advancements in data science, incorporating relevant innovations into the team's workflow. What makes you qualified: Degree in Computer Science or related quantitative field of relevant experience from Tier 1 colleges. At least 5 years of Deep Learning Experience with a distinguished track record on technically fast paced projects. Familiarity with cloud deployment technologies , such as Kubernetes or Docker containers. Experience with large language models (GPT-3,4,5, Pathways, Google Bert, Transformer) and deep learning tools ( TensorFlow, Torch ). Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations. Experience in communicating with users , other technical teams, and product management to understand requirements, describe software product features, and technical designs . Nice to have: Experience in directly managing a team of high calibre machine learning engineers and data scientists. Experience with Multi-Modal ML including Generative AI. Interested in and thoughtful about the impacts of AI technology. A real passion for AI! Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Drive business requirement by working with Operations, Deal Desk, Strategic Pricing, Product Marketing, Finance and business teams to translate Lead to Quote requirements into scalable system solutions Implement technical best practices relating to Salesforce including Lead, Contact, Opportunity, Quotes, Approvals, and Discounting rules Manage technical relationship with developers to guide scope of work, oversee deliverables, collaborate with QA team to build test plans Facilitate requirements gathering sessions/workshops, documenting process flows, conducting UAT sessions, system demos and co-ordinating deployment Scope, test and implement enhancements tied to Run-the-business, Product releases and Roadmap projects Build future roadmap for out Salesforce platform and figure out a most optimum roll out and execution strategy Troubleshoot run the business issues Share updates on Product Roadmap Plan Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc. Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Capturing development areas for product improvement and drive interlocks with product managers and engineering Ensure that the customers/ ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience. Create and maintain detailed documentation, such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently. Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates. Analyse support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations. Assist Customers to seamless use our platform, while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary. Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team/Customer/Engineering team What makes you qualified? 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on] Excellent written and verbal communication skills Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills Ability to work independently and as a member of a team Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously Passion for solving customer concerns and commitment to client delight A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast-changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms. Experience coding or scripting in one or more of JavaScript, Python, Java, Node. Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc. Understand & excel in deciphering technical aspects like – Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. 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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are seeking a Lead VoIP Engineer to design and build high-performance modules within our Voice platform. You’ll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying. This is a hands-on execution role ideal for engineers who love building, debugging, and optimizing real-time communication systems. Seniority Level: Lead Individual Contributor What You’ll Do: Implement core voice capabilities using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Build and optimize SIP call routing logic, RTP media relays , failover mechanisms, and NAT traversal. Develop and manage configurations for scalability, codec negotiation, SIP trunk registration . Implement and test features like call recording, IVR, voicemail, DTMF detection. Monitor live traffic and participate in 24x7 on-call rotation for critical escalations. Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs. Document design decisions, configurations, and troubleshooting runbooks. What Makes You Qualified? 7+ years of experience building and operating VoIP systems or CPaaS platforms . Solid expertise with SIP signaling, RTP, and media relay techniques . Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine . Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Experience in managing telephony infrastructure for uptime, latency, and call quality optimization. Strong systems programming and debugging skills in C/C++ . Good scripting/debugging skills ( Bash, Python, or Lua for FreeSWITCH modules ). Proficiency with diagnostic tools ( Wireshark, tcpdump etc ). Experience working with geographically distributed infrastructure or HA deployments. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises- global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are hiring a Lead Backend Engineer to drive the design and development of backend services and APIs that power our CPaaS platform . You’ll work on high-throughput, event- driven systems supporting voice routing, provisioning, billing, analytics, and more. This role demands a strong foundation in distributed systems, API design, and real-time architecture. Seniority Level: Seniority Level: Backend Lead / Tech Owner What You’ll Do: Design and implement scalable RESTful APIs and backend services for CPaaS workflows ( number provisioning, SIP trunking, user auth, call logs , etc.). Work closely with VoIP team to expose APIs for call control, diagnostics, and session tracking. Build asynchronous workflows using message queues (Kafka, RabbitMQ, or SQS). Own database models, caching strategies, retry logic, and service reliability patterns. Ensure system observability with structured logging, metrics, tracing, alerts. Partner with QA to build automated tests, mocks, and integration coverage. Contribute to internal documentation, runbooks, and deployment playbooks. What Makes You Qualified? 5+ years of hands-on experience in backend development in distributed systems. Strong systems programming and debugging skills in Java. Solid expertise in REST APIs and micro service architecture. Hands-on experience with MongoDB, PostgreSQL , Redis, and API rate limiting strategies. Understanding of distributed systems patterns — retries, idempotency, circuit breakers. Familiarity with CI/CD, GitOps, containerization, and cloud deployment (AWS preferred). Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Responsibilities: Own our ongoing quest to discover talent, build a strong employment brand, and ensure great relationships with both candidates and employees. Leading the technology hiring across Sprinklr Partner up with senior business stakeholders and work with them in making quarterly/annual hiring plans. Help in building a strong brand and advice and support senior stakeholders in making the right recruiting decisions by providing necessary insights. Responsible for your team's deliverables in terms of hiring, delivery, learning and development, appraisals, growth and overall team health. Required Skills: 8+ years of work experience in the end-to-end recruitment life cycle (technology hiring) Experience in full-cycle recruiting, sourcing, and employment branding Experience working closely with the leadership team and stakeholders in deliverables Ability to execute a recruitment strategy Ability to keep a high bar for candidate experience, diversity sourcing, and interview processes Strong track record in sourcing qualified candidates, market intelligence, mapping, negotiating offers, and influencing management decision-making Understanding of all selection methods and techniques Proficiency in the use of social media and job boards Academics: Preferably MBA or equivalent from a reputed university What Will You Do Build talent pipelines for current and future job openings Coordinate with hiring managers to identify staffing needs Plan interviews and selection procedures including screening calls, assessments, and inperson interviews Source potential candidates through online channels Develop a network of potential future hires Measure key recruitment metrics, like source-of-hire and time-to-hire Oversee all stages of candidate experience Foster long-term relationships with past applicants and potential candidates Use metrics to create reports and identify areas of improvement Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Role: Product Manager / Senior Product Manager Experience: 4–7 years Location: Gurgaon Education: BE/B.Tech and/or MBA What You’ll Do As a Product Manager at Sprinklr, you’ll own the end-to-end lifecycle of a product module within our suite. You will: Take complete ownership of a module — from gathering requirements, collaborating with design and engineering teams, driving execution, to launching and supporting the product. Work closely with senior product leaders to define and drive the roadmap for Sprinklr’s Marketing Suite, helping CMOs and marketing leaders solve complex digital and social marketing challenges. Partner with other Product Managers to shape cross-platform product strategies, giving you exposure to Sprinklr’s comprehensive Unified-CXM ecosystem. Engage directly with global brands to understand their business needs and consult on configuring Sprinklr’s platform to deliver maximum value. Analyze product usage data to identify pain points and continuously improve user experience. Drive product adoption by establishing best practices and working cross-functionally to implement them. What We’re Looking For 4–7 years of experience in product management, preferably in B2B SaaS, enterprise software, or MarTech. Strong problem-solving skills with the ability to translate complex workflows into scalable, productized solutions. Analytical mindset with the ability to extract actionable insights from data. Experience collaborating across design, engineering, and customer success teams in a matrixed environment. Excellent communication skills with a track record of influencing stakeholders and presenting to leadership. A bias for action, ownership mindset, and passion for building world-class enterprise products. Why You’ll Love Working at Sprinklr We’re reinventing customer experience across every modern channel — and building something that’s never existed before. You’ll grow with us. Sprinklrites are learners at heart, and we offer opportunities to build skills, take risks, and lead. You’ll be part of a culture that cares. We genuinely support one another, operate with transparency, and celebrate wins together. You’ll work with top brands. Our platform powers some of the largest and most influential companies in the world. We’re proud of our product. Recognized by Forrester and Gartner, Sprinklr is the most complete enterprise Unified-CXM platform available today. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What You’ll Do Design, develop, and maintain scalable backend services and distributed systems using Java. Architect and implement solutions that handle large volumes of data and ensure high availability, fault tolerance, and reliability. Collaborate with front-end developers, product managers, and other stakeholders to deliver high-quality software solutions. Develop and optimize distributed systems to enhance performance, scalability, and efficiency. Troubleshoot and resolve complex technical issues in distributed environments. Write clean, maintainable, and efficient code following best practices and coding standards. Conduct code reviews and provide constructive feedback to peers. What Makes You Qualified A bachelor's or master's degree in software engineering, computer science, or a similar discipline. 5-7 years of hands-on experience in backend development using Java. Strong understanding of object-oriented programming principles and design patterns. Proficiency in Java frameworks such as Spring, Spring Boot, etc. Experience in building large scale applications and leveraging distributed systems Experience with database technologies such as MySQL, MongoDB, or Opensearch. Knowledge of distributed data storage and processing frameworks such as Apache Kafka, Apache Cassandra, or Hadoop. Knowledge of containerisation technologies (e.g., Docker, Kubernetes) and cloud computing platforms (e.g., AWS, Azure, GCP) is preferred. exceptional problem-solving abilities, meticulousness, and a drive to provide software solutions of the highest calibre. Strong teamwork and communication abilities, as well as the capacity to function well in a dynamic, fast-paced workplace. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

About Sprinklr Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's Unified-CXM (customer experience management) platform helps organizations deliver human experiences at scale — across every customer touchpoint on modern channels. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — including Microsoft, P&G, Samsung, and more than 50% of the Fortune 100. Learn more about our culture and values through The Sprinklr Way. What You’ll Do As a Lead Project Manager – CCaaS , you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments. You will: Own end-to-end project delivery, from pre-sales through go-live and transition to success teams. Gather business, functional, and technical requirements from customers and vendors. Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders. Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations. Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards. Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams. Monitor and assign work across cross-functional project teams to meet business objectives. Identify and mitigate project risks, manage issues, and escalate blockers where necessary. Lead and motivate cross-functional teams and resolve conflicts with sound judgment. Ensure smooth project handoff post go-live with all necessary documentation. Who You Are & What Makes You Qualified Bachelor’s/Master’s degree in Engineering or a related field. 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment. 3+ years of experience working closely with engineering teams. Proven experience managing large-scale customer programs with US-based clients. Strong understanding of project management tools and methodologies. Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences. Strong documentation and planning skills. Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI. Ability to thrive in a dynamic, fast-paced environment with minimal supervision. A proactive problem-solver with a passion for customer success and operational excellence. Why You’ll Love Sprinklr 🌟 We focus on our mission: Sprinklr was founded with a mission to enable every organization on the planet to make their customers happier. Our vision is to become the most loved enterprise software company in history. 💡 We believe in our product: Sprinklr’s Unified-CXM platform powers digital transformation for some of the world’s largest brands — giving every customer-facing team the tools to reach, engage, and listen to customers at scale. 💼 We invest in our people: We believe every Sprinklrite has the potential to be amazing. Our global benefits include: Comprehensive health plans Wellness programs (daily meditation breaks, virtual fitness sessions, Headspace access) Learning and development tools like LinkedIn Learning Explore more at: sprinklrbenefits.com 🤝 We believe in belonging: At Sprinklr, we foster a culture of inclusion where every voice is heard and respected — regardless of race, gender, orientation, age, or background. Diversity powers innovation and success. Equal Opportunity Employment Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like? Sprinklr is looking for a Platinum Support Account Manager I (PSAM-I) to join our growing Platinum Support team. You will be the primary technical support point of contact for Sprinklr’s largest and most complex customers, managing high-impact interactions and collaborating with cross-functional teams to ensure timely and exceptional service delivery. This role requires strong expertise in Contact Center platforms, deep technical knowledge across voice protocols, and a customer-first mindset. As a trusted advisor, you will advocate for your clients, drive operational excellence, and play a pivotal role in ensuring long-term customer satisfaction and platform adoption. What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. 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Sprinklr Solutions Pvt Ltd is looking for Lead Product Engineer to join our dynamic team and embark on a rewarding career journey Work with product management and stakeholders to understand product requirements and define product specifications Design and develop software products, using best practices and industry standards Write, test, and debug code to ensure high-quality software Collaborate with cross-functional teams, such as QA, operations, and customer support, to ensure product success Troubleshoot and resolve issues with existing software products Provide technical expertise to stakeholders and assist with product-related questions Continuously improve product design and development processes Experience with product development and product management Ability to work independently and in a team environment Strong problem-solving and analytical skills Excellent communication, interpersonal, and organizational skills

Sprinklr Solutions Pvt Ltd is looking for Technical Project Manager to join our dynamic team and embark on a rewarding career journey Planning, executing, and closing technical projects according to defined timelines, budgets, and quality standards Leading cross-functional teams of technical specialists, including developers, engineers, and support staff, and managing their workload and performance Collaborating with stakeholders, including customers, clients, and other departments, to align technical solutions with business needs Defining project scope and objectives, creating detailed project plans, and monitoring project progress, making recommendations for improvements and changes to the project plan as needed Communicating project status and issues to stakeholders, and managing risks and dependencies to ensure project success Maintaining accurate documentation of project plans, progress, and outcomes Strong technical knowledge of software development and IT infrastructure, including systems, applications, and network technologies Excellent communication, leadership, and interpersonal skills, including the ability to lead and motivate cross-functional teams

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are looking for a Principal VOIP Engineer to lead the architecture and technical direction of our next-gen voice infrastructure. You’ll be responsible for building carrier- grade systems with high availability, low latency, and global scalability- powering mission-critical voice communication in our CCaaS platform. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams. Seniority Level: Principal / Individual Contributor with technical leadership scope. What You’ll Do: Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies. Define standards for call routing and audio quality optimization (codecs, jitter, etc.) Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure. Troubleshoot live trac and provide technical leadership during major incidents. Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs. Evaluate and onboard open-source tools or commercial carriers as needed. Coach and mentor junior/lead engineers in VoIP best practices. What Makes You Qualified? 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain. Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jitter, packet loss mitigation). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN) , and VoIP security (TLS, SRTP, fraud prevention). Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Experience in designing carrier-grade telephony plaforms serving millions of calls. Strong systems programming and debugging skills in C/C++ Strong troubleshooting skills, with experience using network monitoring and debugging tools. Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) Excellent problem-solving, debugging, and performance tuning skills