Sprinklr is a leading enterprise software company for all customer facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Job Title: Senior Content Writer Customer Marketing Location: Bangalore /Remote Company: Sprinklr About Sprinklr: Sprinklr is a leading enterprise SaaS company that helps brands manage customer experiences at scale. We are committed to delivering high quality solutions that drive customer engagement and satisfaction. Job Description: Sprinklr is seeking an experienced Senior Content Writer to join our Customer Marketing team. The ideal candidate will be responsible for creating compelling and high quality content across various channels to support our marketing initiatives. This role requires a strong communicator with a passion for storytelling and a proven track record in content writing and marketing. Responsibilities: Event Marketing: Create engaging collateral for both online and in person user events, including but not limited to landing pages, event decks, LinkedIn promotions, and promotional emails. Email Marketing : Experiment and create email content that delivers. Craft compelling drip email campaigns to continue engagement with webinar and event attendees. Customer Stories: Conceptualize, participate in customer interview s , and write success stories in multiple formats, including case studies, first person stories and thought leadership . Sprinklr Community: Curate and produce thought leadership and product content specifically tailored t o foster interaction and a sense of belonging. Monthly customer newsletter: Own the customer newsletter and collaborate within marketing and other product teams to curate content every month. Work on enhancing the performance of the newsletter. Collaborate with cross functional teams to ensure content aligns with overall marketing goals and brand messaging. Maintain high standards of content quality and ensure timely delivery of all projects. Take ownership of content projects from inception to completion, ensuring they meet the highest standards. Key Skills: Strong cross team collaboration abilities. Proven ability to create high quality, engaging content. Excellent copywriting skills with a focus on creating compelling and persuasive content. Ability to deliver projects on time while managing multiple priorities effectively. High level of ownership and accountability for content projects. Strong communication skills, both written and verbal. Qualifications: 7 10 years of experience in content writing, content marketing, or marketing organizations. Prior experience in enterprise B2B or SaaS is highly desirable. Experience w orking across time zones and customizing content pieces to various geographies Benefits and Perks: Hybrid work model based out of Bangalore . Opportunity to work with a global team. Exposure to a wide variety of content formats and concepts. Freedom to shape the role by identifying and delivering new opportunities. How to Apply: Interested candidates should submit their resume, portfolio, and a cover letter detailing their relevant experience and why they are a good fit for this role on the workday job link. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full time employees, we provide a range of comprehensive health plans, leading well being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description SPRINKLR SUMMARY Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Role: FPA Leader Reporting to: Senior Vice President, Financial Planning Analysis Location: Gurugram / Bangalore What does success look like: The Financial Planning and Analysis (FPA) leader will be responsible for overseeing the Sprinklr s financial planning processes, budgeting, forecasting, and analysis. You will provide strategic insights and financial recommendations to support executive decision-making and drive the company s long-term financial success. The incumbent will lead a team of FPA professionals and work closely with various departments to ensure accurate financial reporting and alignment with organizational goals. What You ll Do: 1. Financial Planning and Budgeting: a. Lead the company s annual budgeting process and long-term financial planning. b. Develop and maintain detailed financial models, forecasting methods, and scenario analyses to support budgeting and strategic decision-making. c. Work with department heads to ensure departmental budgets align with corporate objectives. 2. Financial Reporting Analysis: a. Oversee the preparation and presentation of regular financial reports, including variance analysis, key performance indicators (KPIs), and financial performance summaries. b. Provide actionable insights and financial recommendations to senior management to drive business performance. c. Analyse financial trends, operational performance, and market conditions to identify opportunities and risks. 3. Strategic Planning: a. Collaborate with senior leadership to develop and execute financial strategies that align with the company s growth and profitability goals. b. Business Controller with PL Ownership c. Play a key role in corporate strategy development, including long-term planning and resource allocation. 4. Team Leadership: a. Manage and mentor a team of FPA professionals, providing guidance on financial analysis, modelling, and reporting. b. Foster a high-performance culture, emphasizing collaboration, continuous improvement, and professional development. 5. Cross-functional Collaboration: a. Partner with business units (e.g., Sales, Marketing, Operations) to ensure financial targets and objectives are met. b. Advise on capital expenditure decisions and the financial impact of major business initiatives. c. Work closely with the accounting team to ensure accurate financial reporting and alignment between FPA and general accounting functions. 6. Risk Management Compliance: a. Ensure that financial forecasting, planning, and reporting processes comply with company policies, industry regulations, and accounting standards. b. Identify and assess financial risks and propose mitigations or adjustments to keep the business on track. 7. Systems Process Improvement: a. Evaluate and improve financial systems, processes, and tools to enhance efficiency and reporting accuracy. b. Implement best practices for financial planning and analysis across the organization. What Makes You Qualified Education: Bachelor s degree in finance, Accounting, Economics, or a related field; MBA preferred. Experience: 10+ years of experience in financial planning and analysis, with at least 5 years in a leadership role. Strong experience in financial modelling, forecasting, and budgeting. Proven track record in managing financial planning processes, leading teams, and providing actionable insights to senior leadership. Advanced certifications in financial analysis or management (e.g., CFA, CMA). Skills Competencies: Financial Acumen: Deep understanding of financial principles, accounting, and performance metrics. Analytical Skills: Strong quantitative skills with the ability to interpret and analyse large sets of financial data. Leadership Team Management: Experience leading and developing a high-performing FPA team. Communication: Excellent verbal and written communication skills with the ability to convey complex financial information to non-financial stakeholders. Technology Proficiency: Advanced proficiency in Microsoft Excel, financial modelling, and ERP/FPA software (e.g., Hyperion, NetSuite, SAP, Adaptive Insights). Strategic Thinking: Ability to think strategically and align financial analysis with long-term business goals.g) Attention to Details OUR EVP Why youll love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission : We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Sprinklr is a leading enterprise software company for all customer facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access usage of the Sprinklr platform. Troubleshoot technical issues to provide timely accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. Identify platform gaps /issues, while investigating and analyzing customer reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Assume responsibility for developing detailed knowledge about specific products to stay up to date with the latest releases, new features etc. Collaborate with cross functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement . Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Capturing development areas for product improvement and drive interlocks with product managers and engineering Ensure that the custom ers / ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience. Create and maintain detailed documentation , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently. Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates. Analy s e support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations. Assist Customers to seamless use our platform , while meeting all requirements and fulfilling expectations regarding the ticket resolution . Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively . Share learning with the team and take corrective actions as deemed necessary. Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team /Customer /Engineering team What makes you qualified Excellent written and verbal communication skills Strong technical background with advanced computer skills / Strong analytical and problem solving skills Ability to work independently and as a member of a team Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously Passion for solving c ustomer concerns and commitment to client delight A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast changing work environment. Ability to think on your feet and remain calm under pressure. Self motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast paced environment. Strong teamwork willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms. Experience coding or scripting in one or more of JavaScript, Python, Java, Node. Understanding of data storage technologies /databases . Ex MongoDB, MySQL, etc. Understand excel in deciphering technical aspects like Graylogs , Kibana , API Browser , Query Executor , Restricted Curls , Runner Logs Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full time employees, we provide a range of comprehensive health plans, leading well being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. Identify platform gaps /issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc. Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement . Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Capturing development areas for product improvement and drive interlocks with product managers and engineering Ensure that the custom ers / ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience. Create and maintain detailed documentation , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently. Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates. Analy s e support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations. Assist Customers to seamless use our platform , while meeting all requirements and fulfilling expectations regarding the ticket resolution . Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively . Share learning with the team and take corrective actions as deemed necessary. Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team /Customer /Engineering team What makes you qualified? 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/ Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS , CPaaS , Voice/ telephony infrastructure etc is a big add-on Excellent written and verbal communication skills Strong technical background with advanced computer skills / Strong analytical and problem-solving skills Ability to work independently and as a member of a team Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously Passion for solving c ustomer concerns and commitment to client delight A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast-changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms. Experience coding or scripting in one or more of JavaScript, Python, Java, Node. Understanding of data storage technologies /databases . Ex- MongoDB, MySQL, etc. Understand & excel in deciphering technical aspects like - Graylogs , Kibana , API Browser , Query Executor , Restricted Curls , Runner Logs Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. Identify platform gaps /issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc. Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement . Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Capturing development areas for product improvement and drive interlocks with product managers and engineering Ensure that the custom ers / ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience. Create and maintain detailed documentation , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently. Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates. Analy s e support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations. Assist Customers to seamless use our platform , while meeting all requirements and fulfilling expectations regarding the ticket resolution . Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively . Share learning with the team and take corrective actions as deemed necessary. Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team /Customer /Engineering team What makes you qualified? 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS , CPaaS , Voice/ telephony infrastructure etc is a big add-on ] Excellent written and verbal communication skills Strong technical background with advanced computer skills / Strong analytical and problem-solving skills Ability to work independently and as a member of a team Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously Passion for solving c ustomer concerns and commitment to client delight A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast-changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms. Experience coding or scripting in one or more of JavaScript, Python, Java, Node. Understanding of data storage technologies /databases . Ex- MongoDB, MySQL, etc. Understand & excel in deciphering technical aspects like - Graylogs , Kibana , API Browser , Query Executor , Restricted Curls , Runner Logs

Sprinklr is a leading enterprise software company for all customer facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What Does Success Look Like Sprinklr is looking for a Senior Accountant, Revenue Assurance to play a key role in revenue compliance and recognition. This role will be responsible for analyzing complex customer contracts, ensuring ASC 606 compliance, and providing financial insights to sales, pricing, and product teams. As part of the global revenue team, you will work closely with order management, finance, sales, legal, and external auditors to ensure accurate revenue reporting. You will also contribute to enhancing revenue processes, implementing controls, and supporting audit requirements. This role is ideal for someone with a strong background in revenue recognition, deal structuring, and financial analysis who thrives in a fast paced, collaborative environment. What You ll Do Revenue Compliance Contract Review Partner with Sales, Pricing, and Product teams to provide financial guidance on complex contracts. Review and analyze Master Agreements and Contracts to ensure compliance with ASC 606 revenue recognition standards. Ensure that customer contracts meet documentation requirements and revenue is recorded accurately. Support the Global Revenue Manager in analyzing customer contracts and associated revenue impact. Revenue Operations Financial Reporting Guide the Order Entry team to ensure accurate contract recording. Participate in monthly, quarterly, and year end close activities, ensuring timely and accurate revenue reporting. Collaborate with external auditors to support quarterly reviews and annual audits. Process Improvement Compliance Controls Assist in designing and implementing global revenue process controls to strengthen compliance and reporting accuracy. Maintain documentation for audit and compliance work, ensuring all financial processes align with best practices. What Makes You Qualified 3 to 5 years of experience in revenue compliance and/or revenue recognition. Strong understanding of ASC 606 and enterprise level deal structuring. Bachelor s degree in Finance or Accounting. Experience working with cross functional teams, including Sales, Product, and Legal. Proficiency in Salesforce CRM and Microsoft Office (advanced Excel skills required). NetSuite experience is a plus. Strong communication, analytical, and problem solving skills with the ability to work in a fast paced environment. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full time employees, we provide a range of comprehensive health plans, leading well being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Sprinklr is a leading enterprise software company for all customer facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Understand and relate to brands and their social presence. Monitor and moderate social channels of clients Identify/escalate consumer service concerns, brand response worthy content, sensitive/inappropriate content. Post social media content on appropriate social channels like Facebook, Twitter, Instagram, YouTube, Google+, Pinterest , Forums, Blogs etc Formulate responses for user engagement that adhering to the social tone and language of the brand Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brand Conduct extensive research to build the client s social audience profile database and identify audience that matter to the brand. Discretion to identify threats and opportunities in user generated content Work on Creating and Implementing Advocacy Programs for Brands Work in Tracking and Engaging with Influencers/advocates for brands Monitor the activities of main competitors in social media Analyse trends and generate reports of client s social activities and engagement Analysing social media insights to guide future social media campaigns. Building reporting frameworks to evaluate return on investment on the various platforms. Be passionately in tune with the latest social media trends, online behaviour and how to leverage them for business advantage. Identify opportunities and develop plans for implementing scalable social media programs to generate maximum outcome Required Skills: Previous experience working as a Social Media Analyst a similar role or alternatively a background in social media ideally from a similar industry Prior work experience with popular social media management tools (Sprinklr, TweetDeck, HootSuite, Sprout Social, etc) High level of fluency in English both written and verbal Well versed about social media channels (Facebook, Twitter, YouTube, Foursquare, Instagram and others) Must have experience in developing and inspiring people Has relevant client facing skills and expertise Understands how brands utilize social space Being up to date with the latest trends and developments in social media as a business Ability to analyse and interpret large volume of content, build valuable inferences and make informed decisions Ability to work in a highly challenging and dynamic environment while maintaining high standards of accuracy in terms of quality quantity Good knowledge in computer use: Microsoft Excel, Word, and PowerPoint, Google tools such as docs, calendar and apps Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full time employees, we provide a range of comprehensive health plans, leading well being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Sprinklr is a leading enterprise software company for all customer facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What You ll Do As an SPA/APM, you will be responsible for leading the product design and development process for the Contact Center team from ideation to launch. Your day to day responsibilities will include: Carrying on familiar design responsibilities in the beginning to understand current offerings, gradually owning product responsibilities as you become more familiar. Collaborating with clients, product leaders, and engineers to conceptualize, design, and ship products and customers Creating product requirements and designs and shipping them while aligning with the needs of our customers Interacting with clients to understand their problems and provide solutions through product or best practices Conducting market research and staying up to date with industry trends to inform product decisions Identifying opportunities for innovation and stand out from competitors in the market, presenting product ideas and designs to stakeholders What Makes You Qualified Proficiency in product thinking the process as well as the visual outcomes. A portfolio or a presentation deck which showcases relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints. A bachelor s or master s degree in engineering/design or a related field. 2 3 years of experience of working in the industry, shipping products Experience collaborating with cross functional teams and clients. A knack for systems thinking You understand how complex systems (especially involving humans) work and how they can be influenced via product design. Strong communication and presentation skills. A passion for innovation and creating products that make a difference. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full time employees, we provide a range of comprehensive health plans, leading well being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Sprinklr is a leading enterprise software company for all customer facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Title: Technical Support Engineer Experience Required: 1.5 5Years Required Educational Qualification: BE/ B.Tech As a Technical Support Engineer, you will be: Troubleshoot issues and provide efficient and prompt resolution to customers within timelines. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Assume responsibility for developing detailed knowledge about specific products. Ensure internal knowledge reference pages are updated Required Skills: Min 1+ years of experience in CCaaS solution . Strong analytical and problem solving skills. Excellent communication skills, both written and verbal. A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast changing work environment. Ability to think on your feet and remain calm under pressure. Self motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast paced environment. Strong teamwork willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Bonus Points Experience coding or scripting in one or more of JavaScript, Python, Java, Node.js. Understanding of data storage technologies. Ex MongoDB, MySQL, etc. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full time employees, we provide a range of comprehensive health plans, leading well being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Sprinklr is a leading enterprise software company for all customer facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, PG, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Role: Product Release Manager (Looking for 2 6 years experience in the relevant field) We are seeking a Release Manager to oversee and optimize our software build, release, and deployment processes. The ideal candidate will have expertise in JIRA, GitLab, Jenkins, Kubernetes, and other CI/CD tools, ensuring seamless, automated, and reliable delivery pipelines. You will collaborate with development, QA, and DevOps teams to drive continuous integration and deployment best practices. Heres What You Need Bachelor/ Masters degree in computer science , IT, or a related field. Experience in managing and optimizing CI/CD pipelines with GitLab, Jenkins, and Kubernetes in large scale SaaS environments. Familiarity with JIRA, Confluence, and other standard project management tools. Experience managing projects across cross functional teams, building sustainable processes, and coordinating release schedules. Ability to independently manage operational aspects of ongoing projects and serve as a liaison between all teams involved. Excellent communication and presentation skills, with the ability to convey complex technical information clearly and concisely to a variety of audiences. Strong sense of personal responsibility and accountability for delivering high quality work. Good time management skills and flexibility to work over weekends (or as per customer approved deployment schedule). Knowledge of requirements pertaining to GDPR, CCPA, and HITRUST is a plus. Familiarity with certifications such as SOC1, SOC2, ISO27001, FedRAMP, HIPAA, and PCI DSS is a plus. In This Role, You Will Work closely with Product, Design, Engineering, QA, DevOps, and NOC teams for all release deployment activities to ensure smooth, on time execution. Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation. Prepare thorough documentation, including project schedules/plans, kick off presentations, trackers, status reports, and risk/issues logs. Establish and maintain processes to manage scope over the project lifecycle, set project quality and performance standards, and assess and manage risk within and across multiple projects. Communicate release details and schedules to key stakeholders. Manage risks and resolve issues that affect release scope, schedule, and quality. Conduct release readiness reviews, audits, and retrospectives, and manage pre and post deployment checklists and activities. Report project outcomes and/or risks to the appropriate management channels as needed, escalating issues as necessary. Continually work towards improving the release process. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full time employees, we provide a range of comprehensive health plans, leading well being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What Does Success Look Like In this role, you ll collaborate with cross-functional teams to deliver innovative features and platform enhancements that drive continuous improvement. You ll provide architectural leadership and foster new ideas , building scalable web applications using modern frameworks and micro frontend architectures. Additionally, you ll champion our engineering efforts by sharing insights and best practices at conferences, community events, and in technical blog posts. What You ll Do Leadership and Team Mentoring : Lead, mentor, and inspire a vibrant team of frontend engineers to deliver high-quality products. T o f oster a culture of ownership, accountability, and continuous improvement within the team. Conduct regular code reviews to ensure best practices and maintain code quality. Lead knowledge-sharing sessions and encourage continual learning within the team. Cross-Functional Collaboration : Work closely with product managers, UX designers, and backend engineers to ensure seamless integration of features. Translate business requirements into clear technical tasks and coordinate scope with cross-functional peers. Proactively identify and mitigate cross-team dependencies. Technical Excellence : Drive architectural decisions, promote modern best practices, and ensure long-term viability. Guide teams on implementing new frameworks or libraries, ensuring consistent adoption. Architect next-generation frontend applications and micro - frontends . Performance Optimization Continuously monitor and evaluate application performance across various devices and browsers. Profile and debug performance bottlenecks, ensuring optimal load times. Implement advanced tooling and instrumentation for proactive performance tuning. Outbound Evangelism : Represent the team at conferences and technical meetups, sharing insights and best practices. Write and publish technical blog posts to showcase innovations and thought leadership. Collaborate with marketing to highlight product achievements and engineering stories. What Makes You Qualified Educational Qualifications and Experience: BE/BTech degree in software engineering, computer science, or a related field. 7 + years of professional software engineering experience focused on web technologies focusing on React . Technical Skills: Expertise in Front-End Architecture : Deep understanding of modern front-end technologies, including advanced JavaScript ( ESNext features), TypeScript for type safety, bundlers (e.g., Webpack ) to optimize build processes and ensure cross-browser compatibility and React . CSS Expertise : Proficiency in modern CSS techniques including SCSS , CSS Modules , and CSS-in-JS libraries like Styled Components and Emotion to create scalable, maintainable, and responsive user interfaces. Knowledge in creating component-driven styles and implementing design systems for consistent UI/UX. Frontend Performance Optimization : Proven track record in performance profiling and optimization for web applications using tools such as React Profiler , Lighthouse , and Webpack Bundle Analyzer . Focus on optimizing for fast load times, memory management, and rendering efficiency. Micro Frontend Architecture : Experience in architecting and implementing scalable micro frontend solutions, leveraging frameworks such as Next.js for SSR/SSG, ensuring seamless integration, and supporting large, distributed teams working on independent components. CI/CD and DevOps Practices : Hands-on ex perience in setting up and maintaining continuous integration and continuous delivery (CI/CD) pipelines using tools like Jenkins , GitHub Actions , and CircleCI to automate testing, deployment, and delivery processes for faster release cycles. Cloud Platforms Containerization : Proficient in containerization with Docker and Kubernetes for scalable and reproducible development environments, as well as deploying frontend applications on cloud platforms like AWS , Azure , and GCP to ensure high availability and resilience. Soft Skills: Exceptional problem-solving abilities. Ability to clearly articulate complex technical concepts to both technical and non-technical audiences. Past E xperience speaking at conferences, contributing to open-source projects, or writing technical content. Strong teamwork and communication skills. Ability to thrive in a dynamic, fast-paced environment. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Sprinklr is looking for an experienced Technology Talent Acquisition Specialist who will lead the Technology hiring for Sprinklr by partnering with senior business stakeholders and work alongside them. Identifying and engaging high-quality prospects and candidates, establishing and maintaining meaningful relationships, ensuring a strong network within the product and tech community, creating an on-going pipeline of talent. The incumbent and their team will be managing the full life cycle from initial engagement through on-boarding for candidates , identifying technology platforms and partners to augment our recruitment effort and working with compensation and benefits to both understand and share market data on our remuneration to ensure a competitive advantage.About the Role:Own our ongoing quest to discover talent, build a strong employment brand, and ensure great relationships with both candidates and employees.Leading the technology hiring across SprinklrPartner up with senior business stakeholders and work with them in making quarterly/annual hiring plans.Help in building a strong brand and advice and support senior stakeholders in making the right recruiting decisions by providing necessary insights.Responsible for your team's deliverables in terms of hiring, delivery, learning and development, appraisals, growth and overall team healthRequired Skills:8+ years of work experience in the end-to-end recruitment life cycle (technology hiring)Experience in full-cycle recruiting, sourcing, and employment brandingExperience working closely with the leadership team and stakeholders in deliverablesAbility to execute a recruitment strategyAbility to keep a high bar for candidate experience, diversity sourcing, and interview processesStrong track record in sourcing qualified candidates, market intelligence, mapping, negotiating offers, and influencing management decision-makingUnderstanding of all selection methods and techniquesProficiency in the use of social media and job boardsAcademics: Preferably MBA or equivalent from a reputed universityWhat will you doBuild talent pipelines for current and future job openingsCoordinate with hiring managers to identify staffing needsPlan interviews and selection procedures including screening calls, assessments, and inperson interviewsSource potential candidates through online channelsDevelop a network of potential future hiresMeasure key recruitment metrics, like source-of-hire and time-to-hire Oversee all stages of candidate experienceFoster long-term relationships with past applicants and potential candidatesUse metrics to create reports and identify areas of improvement

We are looking for a highly-driven and motivated Recruiting Coordinator to join our fast growing team based out of Gurugram. The Recruiting Coordinator will manage and support recruitment processes; respond to recruitment-related inquiries; perform data entry, track applicant status and ensure the resume/hiring database is updated and current. This person will work with Recruiters and Hiring Managers to coordinate and schedule interviews as requested. This person will support the candidate experience with travel preparations, itineraries, recommendations, etc., including greeting and hosting candidates on-site and ensuring they have a top notch candidate experience. What Youll Do :Elevate our candidate experience initiatives: Gain visibility and demonstrate accountability within the business by scheduling a high volume and complex phone, virtual and onsite interviews. Manage scheduling for interviews and communicating all interview logistics with candidates and interview teams including travel arrangements. Assist with new hire induction and on-boarding new employees including processing new hire formalities. Build strong partnerships with multiple recruiters, the hiring managers they support, and their candidates to drive an efficient process for providing a positive candidate experience, as well as handle any challenges that may occur. Collaborate with our Recruiting Operations team to improve upon and streamline existing processes and programs and develop innovative strategies around finding top talent. Maintain a clear recruiting workflow by updating candidate’s status in Applicant Tracking System Who You Are & What Makes You Qualified :1-2 years of professional experience, preferably in a coordinator role Excellent written and verbal communication skills Ability to multitask effectively and work in a startup environment Passion for working with others and collaborating as a team Flexibility and initiative—this role may require you to execute outside of regular business hours Ability to work with evolving systems and structures, demonstrating the flexibility/willingness to adapt to changing environments Experience in a coordination-heavy / client-services role Effective time management and prioritization skills

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access usage of the Sprinklr platform. Troubleshoot technical issues to provide timely accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. Identify platform gaps /issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Assume responsibility for developing detailed knowledge about specific products to stay up to date with the latest releases, new features etc. Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement . Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Capturing development areas for product improvement and drive interlocks with product managers and engineering Ensure that the custom ers / ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience. Create and maintain detailed documentation , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently. Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates. Analy s e support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations. Assist Customers to seamless use our platform , while meeting all requirements and fulfilling expectations regarding the ticket resolution . Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively . Share learning with the team and take corrective actions as deemed necessary. Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team /Customer /Engineering team What makes you qualified 0 -5 years (For CCaas - 1-5 years) of experience in enterprise software debugging, engineering support operations processes [ For CCaas - Min 1+ years of experience in CCaaS solution/ Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS , CPaaS , Voice/ telephony infrastructure etc is a big add-on ] Excellent written and verbal communication skills Strong technical background with advanced computer skills / Strong analytical and problem-solving skills Ability to work independently and as a member of a team Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously Passion for solving c ustomer concerns and commitment to client delight A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast-changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms. Experience coding or scripting in one or more of JavaScript, Python, Java, Node. Understanding of data storage technologies /databases . Ex- MongoDB, MySQL, etc. Understand excel in deciphering technical aspects like - Graylogs , Kibana , API Browser , Query Executor , Restricted Curls , Runner Logs Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Role Overview As a Senior Technical Consultant , you will play a pivotal role in delivering complex integrations between Sprinklr and third-party platforms, including Social, CRM, Contact Center as a Service (CCaaS), Digital Asset Management (DAM), and Analytics solutions. You will provide expert consultation on how to best integrate Sprinklr s capabilities with existing enterprise ecosystems, ensuring seamless workflows and maximizing value for our clients. You will be comfortable managing multiple projects simultaneously, navigating both operational and technical challenges. From reviewing project scopes to implementation and training, you will collaborate closely with internal and external stakeholders. Your ability to articulate technical solutions clearly to both technical and non-technical audiences will be essential. Additionally, you will leverage Sprinklr s standardized integration connectors and develop custom solutions to address specific client needs, positioning yourself as a subject matter expert in Sprinklr integrations. Key Responsibilities Lead complex integration projects, aligning Sprinklr solutions with third-party systems in dynamic enterprise environments. Provide technical consultation on highly sophisticated solutions to internal and external stakeholders. Design, implement, and optimize API integrations between Sprinklr and other platforms. Develop proof-of-concept (PoC) applications using available SDKs and APIs. Troubleshoot integration issues, identifying product gaps and enhancement opportunities. Assist in backend code analysis and API request/response evaluation. Create API extensions using third-party endpoints within Sprinklr workflows. Collaborate with Product and Engineering teams to enhance platform capabilities. Document best practices, operational procedures, and troubleshooting guidelines. Mentor junior consultants, fostering technical excellence and professional growth. Stay updated with industry trends to drive innovation and process improvements. Required Qualifications Bachelors degree in Computer Science, a related field, or equivalent practical experience. 5-7 years of experience as a senior-level developer, engineer, or technical consultant. Strong expertise in Customer Experience (CX) or CCaaS technical solutions. Proficiency in at least one object-oriented programming language such as Java, Groovy, JavaScript, Node.js, or Python. Extensive experience with data exchanges, API integrations, and REST/SOAP architectures. Hands-on experience with API testing tools like Postman and log analysis tools like Graylog and Kibana. Familiarity with internet protocols, VPNs, DNS, and web standards. Solid understanding of relational and NoSQL databases. Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. Strong problem-solving skills, adaptability, and a proactive learning mindset. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What Does Success Look Like As a Technical Project Manager - Integrations , you will be responsible for leading integration projects, ensuring seamless execution, and enhancing customer success. You will collaborate with cross-functional teams, including Engineering, Product Management, and Customer Success, to deliver high-quality solutions. This role requires a mix of technical expertise, project management skills, and customer engagement to drive impactful outcomes. What You ll Do Own the delivery of Sprinklr integrations using standardized connectors and customized enterprise solutions. Engage early in pre-sales cycles and ensure smooth project transition from sales to implementation. Lead requirement gathering sessions to capture business, functional, and technical needs from customers and vendors. Define project scope, deliverables, roles, and responsibilities in collaboration with stakeholders. Develop and maintain project documentation , including kickoff presentations, detailed project schedules, UAT documents, and trackers. Identify, clarify, and communicate project goals to align with client strategic objectives. Manage cross-functional teams and assign tasks to technical personnel to ensure alignment with business objectives. Proactively identify risks, resolve conflicts, and escalate challenges to ensure smooth execution. Ensure successful project handoff to Customer Success teams for long-term adoption and growth. What Makes You Qualified 5+ years of experience in technical project management, with expertise in project management processes and tools. 3+ years of experience working directly with engineering teams on complex customer projects. Experience managing US-based enterprise customers and working in a customer-facing role. Strong understanding of APIs, application layer protocols (e.g., HTTP), and integrations familiarity with tools like Postman, SOAP UI, etc. is a plus. Excellent communication skills with the ability to present complex technical information in a clear and concise manner. Proven ability to work in a dynamic, fast-paced environment and independently manage operational project aspects. Passion for excellence with strong decision-making, problem-solving, and contingency planning skills. Self-motivated and highly organized with a strong sense of accountability. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Title: Lead Implementation Consultant(Good to have Expertise in implementation in CCAAS) Experience Required: 5-8 years Job Description Summary: The Lead Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Job Description: As a Lead Implementation Consultant, you will: Serve as the technical voice of the customer and advocate for your clients needs when escalating product issues. Configure the Sprinklr product for various brands and industries following high standards of delivery and quality. Constant learning and collaborating with the team to develop best practices on product configuration. Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption. Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes: o Provide social insights and recommendations to support clients business practices. o Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client s custom needs, adhering to primary business use cases and platform functionality. o Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs. Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions. Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur. Provide consulting advise to clients about Sprinklr platforms during different phases of projects. Required Skills: Strong analytical and problem-solving skills Excellent communication skills - both written and verbal A drive to dig into the details of the system or process to solve customer problems. Desire and ability to rapidly learn a wide variety of new technical skills. Self-motivated, takes initiatives, and assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Enthusiastic professional with a focus on customer success. Excellent listening skills to fully understand the customer value requirements. Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various time zones. Customer obsessed mindset to deliver value, able to adapt, and operate effectively in ambiguous or rapidly changing environment. Capable to work effectively under tight deadlines and juggle several assignments simultaneously. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Job Title: Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times , ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client s custom implementation , resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams . Provide internal stakeholder reports , highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness , ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues , working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions , aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation . Qualifications Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications , such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM . Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP , including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills , with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills . Highly self-motivated, proactive, and ownership-driven . Ability to work effectively in a fast-paced, collaborative environment . Bachelor s degree required , or an equivalent combination of experience and training. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What will you do : As an Senior Product Analyst, you will be responsible for leading the product design and development process from ideation to launch. Your day-to-day responsibilities will include: Carrying on familiar design responsibilities in the beginning to understand current offerings, gradually owning product responsibilities as you become more familiar. Collaborating with clients, product leaders, and engineers to conceptualize, design, and ship products and customers Creating product requirements and designs and shipping them while aligning with the needs of our customers Conducting market research and staying up-to-date with industry trends to inform product decisions Identifying opportunities for innovation and stand-out from competitors in the market, presenting product ideas and designs to stakeholders What makes you qualified Proficiency in product thinking - the process as well as the visual outcomes A portfolio or a presentation deck which showcases relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints A Bachelors or Masters degree in design or a related field 1-2 years of experience of working in the industry, shipping products Experience collaborating with cross-functional teams and clients A knack for systems thinking - You understand how complex systems (especially involving humans) work and how they can be influenced via design Strong communication and presentation skills A passion for innovation and creating products that make a difference Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description What You will Do : Elevate our candidate experience initiatives: Gain visibility and demonstrate accountability within the business by scheduling a high volume and complex phone, virtual and onsite interviews. Manage scheduling for interviews and communicating all interview logistics with candidates and interview teams including travel arrangements. Assist with new hire induction and on-boarding new employees including processing new hire formalities. Build strong partnerships with multiple recruiters, the hiring managers they support, and their candidates to drive an efficient process for providing a positive candidate experience, as well as handle any challenges that may occur. Collaborate with our Recruiting Operations team to improve upon and streamline existing processes and programs and develop innovative strategies around finding top talent. Maintain a clear recruiting workflow by updating candidate s status in Applicant Tracking System Who You Are What Makes You Qualified : 1-2 years of professional experience, preferably in a coordinator role Excellent written and verbal communication skills Ability to multitask effectively and work in a startup environment Passion for working with others and collaborating as a team Flexibility and initiative this role may require you to execute outside of regular business hours Ability to work with evolving systems and structures, demonstrating the flexibility/willingness to adapt to changing environments Experience in a coordination-heavy / client-services role Effective time management and prioritization skills Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Own and manage customer implementation, ensuring successful CCaaS deployment. Perform end-to-end N etwork and IP T elephony assessments , identifying bottlenecks and areas for improvement. Analyze Signaling and M edia streams , execute N etwork di agnostic s to troubleshoot V oice quality issues. Work closely with CPaaS vendors and Carrier partners to optimize voice connectivity. Act as the primary technical contact for customers during UAT and post-Go-Live . Develop best practice guidelines for customers on network configurations and VoIP optimizations. Assist with customer training on voice quality monitoring tools and configurations. Qualifications Skills: 5+ years of experience in VoIP, Telecom, and Networking domains. Strong knowledge of VoIP Protocols ( SIP /SDP , RTP /RTCP) , Networking fundamentals ( UDP/TCP/IP, DNS, MPLS), QoS ( latency, jitter, packet loss mitigation ) and CCaaS platforms (e.g., Genesys, Five9 , Amazon Connect ) . H ands-on experience with Session Border Controller (SBC), M e dia Servers and WebRTC. Hands-on e xperience with Network topologies, VPNs, IPSec, Firewalls, and NAT traversal for VoIP. Ability to collaborate with CPaaS vendors, Carrier partners, and Engineering teams . Strong troubleshooting skills, with experience using network monitoring and debugging tools . Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Automation Development: Develop and maintain automation scripts and tools using a variety of programming languages including JavaScript, TypeScript, Java, Python, C#, and frameworks such as Springboot and React. Database Management: Proficiently manage databases including MongoDB and SQL Server. Implement database automation processes for backup, recovery, and data manipulation tasks. API Integration: Design, develop, and maintain RESTful APIs to facilitate seamless integration between various systems and applications. Ensure compatibility and adherence to industry standards. Troubleshooting and Issue Resolution: Investigate and resolve automation-related issues promptly to minimize downtime and ensure uninterrupted support services. Collaboration: Work closely with cross-functional teams including Support, Development, and Operations to identify automation opportunities, streamline workflows, and improve system performance. Documentation: Create comprehensive documentation for automation processes, scripts, and configurations. Ensure documentation is up-to-date and easily accessible for reference. Continuous Improvement: Proactively identify areas for improvement within the support infrastructure. Implement enhancements and optimizations to increase efficiency and productivity. What makes you qualified? Bachelors degree in Computer Science , Engineering, or related field. Proven experience as an Automation Engineer or similar role. Proficiency in JavaScript, TypeScript, Java, Python, C#, and related frameworks such as Springboot and React. Strong understanding of database management systems including MongoDB and SQL Server. Hands-on experience with RESTful API development and integration. Excellent problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Strong communication and interpersonal skills. Familiarity with Agile methodologies is a plus.