Job
Description
About Sprinklr Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's Unified-CXM (customer experience management) platform helps organizations deliver human experiences at scale — across every customer touchpoint on modern channels. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — including Microsoft, P&G, Samsung, and more than 50% of the Fortune 100. Learn more about our culture and values through The Sprinklr Way. What You’ll Do As a Lead Project Manager – CCaaS , you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments. You will: Own end-to-end project delivery, from pre-sales through go-live and transition to success teams. Gather business, functional, and technical requirements from customers and vendors. Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders. Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations. Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards. Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams. Monitor and assign work across cross-functional project teams to meet business objectives. Identify and mitigate project risks, manage issues, and escalate blockers where necessary. Lead and motivate cross-functional teams and resolve conflicts with sound judgment. Ensure smooth project handoff post go-live with all necessary documentation. Who You Are & What Makes You Qualified Bachelor’s/Master’s degree in Engineering or a related field. 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment. 3+ years of experience working closely with engineering teams. Proven experience managing large-scale customer programs with US-based clients. Strong understanding of project management tools and methodologies. Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences. Strong documentation and planning skills. Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI. Ability to thrive in a dynamic, fast-paced environment with minimal supervision. A proactive problem-solver with a passion for customer success and operational excellence. Why You’ll Love Sprinklr 🌟 We focus on our mission: Sprinklr was founded with a mission to enable every organization on the planet to make their customers happier. Our vision is to become the most loved enterprise software company in history. 💡 We believe in our product: Sprinklr’s Unified-CXM platform powers digital transformation for some of the world’s largest brands — giving every customer-facing team the tools to reach, engage, and listen to customers at scale. 💼 We invest in our people: We believe every Sprinklrite has the potential to be amazing. Our global benefits include: Comprehensive health plans Wellness programs (daily meditation breaks, virtual fitness sessions, Headspace access) Learning and development tools like LinkedIn Learning Explore more at: sprinklrbenefits.com 🤝 We believe in belonging: At Sprinklr, we foster a culture of inclusion where every voice is heard and respected — regardless of race, gender, orientation, age, or background. Diversity powers innovation and success. Equal Opportunity Employment Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Show more Show less
