Position Overview We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Mumbai City. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing exceptional support to our users, troubleshooting issues, and maintaining a high level of service quality. This is a full-time position with a rotating schedule, offering an annual salary of 3,00,000. We have 4 positions available for candidates with 2 to 7 years of relevant experience. Key Responsibilities Provide first-line support for desktop-related issues, ensuring timely resolution and minimal disruption to users. Troubleshoot and resolve hardware and software problems, including operating systems and connectivity issues. Manage and maintain user accounts in Active Directory, ensuring proper access and security protocols are followed. Assist with the onboarding process for new employees, including setting up workstations and configuring Outlook. Utilize ticketing systems to track and manage support requests, ensuring adherence to Service Level Agreements (SLAs). Conduct asset management tasks, including inventory tracking and equipment allocation. Communicate effectively with users to understand their needs and provide appropriate solutions. Document processes and create user guides to enhance the support experience. Qualifications The ideal candidate will possess the following qualifications: Proven experience in desktop support or a related field, with a minimum of 2 years and a maximum of 7 years of relevant experience. Strong communication skills, both verbal and written, to effectively interact with users and team members. In-depth knowledge of operating systems (Windows, macOS, etc.) and common desktop applications. Experience with connectivity troubleshooting, including network issues and VPN configurations. Familiarity with ticketing systems and the ability to manage multiple requests simultaneously. Understanding of asset management principles and practices. Experience with Active Directory for user account management. Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity. Join us in making a difference in our organization and enhancing the user experience!

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ensuring minimal disruption to services. Communicate effectively with clients to understand their issues and provide appropriate solutions. Monitor and track service requests, ensuring they are completed within agreed SLAs. Collaborate with other IT teams to escalate and resolve complex issues. Document all interactions and resolutions in the ITSM tool for future reference. Assist in the development and implementation of ITIL processes and best practices. Provide remote support to users, ensuring a high level of customer satisfaction. Participate in training and development programs to enhance skills and knowledge. Qualifications The ideal candidate will possess the following qualifications: 2 to 5 years of experience in an IT helpdesk or service desk role. Strong communication skills, both verbal and written. Proficiency in incident management and service request management. Experience with ticketing tools and ITSM frameworks. Familiarity with ITIL principles and practices. Ability to work effectively in a rotating schedule and on-site environment. Strong problem-solving skills and a customer-oriented mindset. If you are a motivated individual looking to advance your career in IT support, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our clients!