DESKTOP SUPPORT

Position Overview

We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Mumbai City. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing exceptional support to our users, troubleshooting issues, and maintaining a high level of service quality. This is a full-time position with a rotating schedule, offering an annual salary of 3,00,000. We have 4 positions available for candidates with 2 to 7 years of relevant experience.

Key Responsibilities

• Provide first-line support for desktop-related issues, ensuring timely resolution and minimal disruption to users.
• Troubleshoot and resolve hardware and software problems, including operating systems and connectivity issues.
• Manage and maintain user accounts in Active Directory, ensuring proper access and security protocols are followed.
• Assist with the onboarding process for new employees, including setting up workstations and configuring Outlook.
• Utilize ticketing systems to track and manage support requests, ensuring adherence to Service Level Agreements (SLAs).
• Conduct asset management tasks, including inventory tracking and equipment allocation.
• Communicate effectively with users to understand their needs and provide appropriate solutions.
• Document processes and create user guides to enhance the support experience.

Qualifications

The ideal candidate will possess the following qualifications:

• Proven experience in desktop support or a related field, with a minimum of 2 years and a maximum of 7 years of relevant experience.
• Strong communication skills, both verbal and written, to effectively interact with users and team members.
• In-depth knowledge of operating systems (Windows, macOS, etc.) and common desktop applications.
• Experience with connectivity troubleshooting, including network issues and VPN configurations.
• Familiarity with ticketing systems and the ability to manage multiple requests simultaneously.
• Understanding of asset management principles and practices.
• Experience with Active Directory for user account management.
• Ability to work independently and as part of a team in a fast-paced environment.

If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity. Join us in making a difference in our organization and enhancing the user experience!