Application Tech Support Practitioner

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice SupportMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Need to be proficient in German Language- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient service desk management support.- Offer timely and effective resolution to client issues.- Maintain a high level of product knowledge.- Collaborate with team members to enhance system performance.- Implement innovative strategies to improve client satisfaction. Professional & Technical
Skills:

- Minimum B2 Level Certification in German Language- Must To Have

Skills:

Proficiency in Service Desk Management.- Strong understanding of IT service desk operations.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework and best practices.- Good To Have

Skills:

Experience with Service Desk Voice Support.
Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required.Qualification
15 years full time education