4753 Service Desk Jobs - Page 11

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Job summary We are seeking a skilled Architect with 2 to 5 years of experience to join our team. The ideal candidate will have expertise in Service Now Service Desk Incident Management AI-enabled chatbots and Change Lifecycle Management. This hybrid role offers the opportunity to work on innovative projects in a day shift environment with no travel required. Responsibilities Design and implement robust Service Now solutions to enhance operational efficiency and streamline processes. Oversee the integration of AI-enabled chatbots to improve customer interaction and support services. Manage and optimize the Service Desk operations to ensure timely resolution of incidents and requests. Develop ...

Bachelor s degree in Computer Science, Information Technology, or a related field. 3-4 years of experience in technical support, application support, or service desk roles. Minimum 1 year of hands-on experience supporting AEM and/or FCRM portals. Basic understanding of AEM components, templates, DAM, workflows, and content authoring. Familiarity with FCRM or similar CRM/portal systems. Working knowledge of ITSM tools such as Jira, ServiceNow, Remedy, etc. Strong analytical and problem-solving skills. Excellent communication skills and customer-handling abilities. Ability to work in shift-based support and coordinate with cross-functional teams.

Bachelor s degree in Computer Science, Information Technology, or a related field. 3-4 years of experience in technical support, application support, or service desk roles. Minimum 1 year of hands-on experience supporting AEM and/or FCRM portals. Basic understanding of AEM components, templates, DAM, workflows, and content authoring. Familiarity with FCRM or similar CRM/portal systems. Working knowledge of ITSM tools such as Jira, ServiceNow, Remedy, etc. Strong analytical and problem-solving skills. Excellent communication skills and customer-handling abilities. Ability to work in shift-based support and coordinate with cross-functional teams.

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

Greetings from Personal Network!!! Top MNC Hiring Technical Support Associate (Semi-Voice Process English & Hindi) Launch Your Tech Career with a Leading MNC! A renowned multinational organization is expanding its technical support team and is looking for talented Technical Support Associates for its Domestic Semi-Voice Process (English & Hindi). If you enjoy troubleshooting, possess strong communication skills, and are passionate about resolving technical issues, this is an excellent opportunity to grow in a technology-focused environment. Job Details Location: Bangalore Shift: Day Shifts Only (No Night Shifts) Process: Domestic Technical Support Semi-Voice Position: Technical Support Assoc...

Ready to come to the office for walk-in interview on 5th Dec 2025 Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with ticketing systems and customer relationship management tools. - Strong understanding of client communication and support processes. - Ability to analyze and interpret client issues to provide effective solutions. - Familiarity with software applications and their functionalities. Additional Information: - This position is based at our Gurugram office. - A 15 years full time education is required."

Job Description: Roles & Responsibilities: 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users 2. Route problems to internal 2nd and 3rd level IT support staff. 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 4. Administer and provide User account provisioning. 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 6. Responds to telephone calls, email, instant messages, and assigned tickets from users; 7. Assign work orders / incidents to appropriate su...

Role & responsibilities Candidate Should have work experience in International Markets (US/UK/EU) Receive incoming calls from Client Community and provide first level support while following policies and procedures. Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards Document each call verifying customer information and including all troubleshooting steps Escalate problems to appropriate individual/group based on established guidelines and procedures Troubleshoot, analyze and resolve customer concerns. Assist in the resolution of user and support issues among company sites to ensure timely distributi...

As a Technical Support or Service Desk Agent, your role will involve providing assistance and support to customers in a BPO environment. You will be expected to possess the following skills and qualifications: **Key Responsibilities:** - Demonstrate excellent communication skills, both verbal and written. - Utilize previous chat experience and good typing skills to effectively communicate with customers. - Be prepared to work in a 24/7 environment, including night shifts and weekends. - Work at offices located in Chennai or Indore. **Qualifications Required:** - Graduation is mandatory. - Possess international BPO experience. **Good to have:** - Experience in Core Tech Support Projects, with...

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Job Description -- FOR PUNE AND BANGLORE -- ------------------------------------------------------------------------------------------------------- RS 2.77 LPA FOR FRESHERS Rs 4.50 LPA --Rs 5.50 LPA GRADUATE with 1+ Years of Experience ONLY FOR PUNE Rs 5.50 LPA --7.00 LPA GRADUATE with 2+ Years of Experience ONLY FOR BANGLORE Graduates Minimum 1 / 2 Year of INT Service Desk experience required -- 5 days working Perks & Benefits Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through vario...

As a Product Support Representative at FIS, you will join a dedicated and detail-oriented User Access Management team. Your role will involve managing user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. You will be responsible for providing support coverage over weekends to FIS clients using multiple FIS products, working in rotational shifts and interacting directly with clients via phone and ticketing tools. Here's what you will be doing: - Monitor queue for Functional/Technical Support Requests using FIS Ticketing Tools - Send first response within SLAs and customize responses based o...

Job Overview: Administer ManageEngine ITSM and endpoint management suite./Iron Port CISCO Email Gateway - Manage ticketing workflows. - Configure endpoint management policies. - Integrate with AD/O365. - Generate MIS reports. Technical Skills: ManageEngine ServiceDesk/Endpoint Central. Certifications: ITIL Foundation. Coverage Model: Remote 9 6.

Job Overview: Administer ManageEngine ITSM and endpoint management suite. - Manage ticketing workflows. - Configure endpoint management policies. - Integrate with AD/O365. - Generate MIS reports. Technical Skills: ManageEngine ServiceDesk/Endpoint Central. Certifications: ITIL Foundation. Coverage Model: Remote 9 6.

The IT Asset Management Manager is responsible for the strategic and operational management of all IT assets using the ServiceDesk Plus platform. This role ensures the organization has an accurate, compliant, and cost-effective IT asset inventory, supporting business goals through efficient resource utilization, risk mitigation, and process optimization. Key Responsibilities: Manage ServiceDesk Plus Asset Module: Oversee daily operations of the IT asset management module within ServiceDesk Plus, including asset discovery, tracking, and data integrity. IT Asset Lifecycle Management: Manage the complete lifecycle of all IT and non-IT assets, including hardware, software, and peripherals, from ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Associate Software Applications Development Engineer is an entry level subject matter expert, responsible for assisting with the development of new applications and providing support in the improvement of existing applications based on the needs of the internal organization and / or external clients. Key responsibilities: Assists with development of ...

JOB DESCRIPTION: We are looking for a strategic and technically adept Product Owner to lead our Automation and AI initiatives across IT Operations. This role will drive automation opportunities for incident reduction and service request fulfillment using Power Automate, Automation Anywhere, and ServiceNow Automation. Additionally, the Product Owner will be responsible for the roadmap, design, and performance of the ServiceNow Virtual Agent, ensuring it delivers a seamless and intelligent user experience. Key Responsibilities: Automation & AI Strategy Define and prioritize automation opportunities aligned with business goals and operational efficiency. Own the product backlog for automation i...

Develop and analyze functional specifications. Design efficient IT systems to meet business and technology needs. Coordinate developers to build and implement technology solutions. Integrate multiple systems and reconcile needs of different teams. Required Candidate profile Knowledge of databases, system security and troubleshooting. Understanding of business practices. Excellent communication skills. Analytical mindset. Problem-solving aptitude. Perks and benefits Flexible hours. Remote work options.

Role & responsibilities Role Summary Responsible for end-user support, Google Workspace administration, and complete IT asset lifecycle from procurement to disposal. This role ensures smooth IT operations through ticket lifecycle management, vendor and billing coordination, compliance with IT policies, training, and maintaining high service levels across all locations. Key Responsibilities IT Service Desk Operations First point of contact for IT incidents, service requests, and access issues. Ensure complete management of ticket lifecycle in the ITSM system with SLA compliance. Maintain a knowledge base and update support documentation. Google Workspace Email Administration Manage day-to-day...

Greetings from Personal Network!!! Top MNC Hiring International Voice Process (US Shift) Start Your Global Career Journey with a Leading MNC!!! A reputed global brand is on the lookout for fluent English speakers to join their International Voice Support team. If you're eager to build your career with international exposure in a professional and fast-paced environment, this opportunity is for you! Key Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate intern...