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Service Desk Analyst - L1

Service Desk Analyst - L1

Wipro

2 - 6 years

1 - 4 Lacs

Noida

Posted:1 hour ago| Platform:

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Skills Required

project management power bi sql tableau agile risk management data analysis data management presentation skills networking it service desk swot analysis change management qlikview story writing service desk stakeholder management jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific
Defines the methods and the business analysis framework for the business analysis work to be carried out in their project/program together with the client.Additionally performs requirements elicitation and modelling. Performs leadership activities within the project and beyond. Skills (competencies)
Abstract ThinkingActive ListeningAgile (Software Development Framework)Analytical ThinkingBacklog GroomingBusiness Architecture ModelingBusiness Process Modeling (e.g. BPMN)Change ManagementCoachingCollaborationCommercial AcumenConceptual Data ModelingConflict ManagementConfluenceCritical ThinkingCxO ConversationsData AnalysisData ManagementDecision-MakingEmotional IntelligenceEnterprise Architecture ModellingFacilitationFunctional IT Architecture ModellingGiving FeedbackGoogle Cloud Platform (GCP) (Cloud Platform)InfluencingInnovationJiraMediationMentoringMicrosoft OfficeMotivationNegotiationNetworkingPower BIPresentation skillsPrioritizationProblem SolvingProject GovernanceProject ManagementProject PlanningQlikRelationship-Building

Gathering
Risk ManagementScope ManagementSQLStakeholder ManagementStory MappingStorytellingStrategic ManagementStrategic tThinkingSWOT AnalysisSystems Requirement Analysis (or Management)TableauTrusted AdvisorUI-Design / WireframingUMLUser JourneyUser ResearchVerbal CommunicationWritten Communication

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Service Desk Analyst - L1