1421 Service Desk Jobs - Page 8

#Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For International Technical Support Voice / Service Desk with Leading IT Company. Job Locations : Hyderabad / Banglore & Pune Salary :-- Rs 4 LPA - for 1+ year of experience --- Rs 6 LPA- for 2+ years of experience -- for Bangalore & Hyderabad Language: Proficient English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Education : Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Mandatory Language Skill: Prior Technical support experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad location. Schedule your interview kindly call or drop your resume on the given numbers WHATS APP -- INT FOR SD / MS -- AND NAME OF THE CITY AND ALSO SHARE OVER WHATS APP ALONG RESUME NO OF YEARS OF EXP -- DOMESTIC / INTERNATIONAL -- LAST SALARY -- EXPECTED SALARY - CURRENT CITY -- HR DIVYA 9821182650 HR AREESHA -- 9628373763 HR LAIBA -- 9654201996 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 HR SIYA 7565006262 #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Oracle Inventory: Service Engineer We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Key Responsibilities: Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient Accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA compliance Support critical period-end processing activities Ensure inventory visibility and accuracy within Oracle systems Implement best practices for inventory management within Oracle Requirements: 5+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skills.

Job Tittle-Service Desk Location-Mumbai/Gandhinagar Roles and Responsibilities: Strong Communication Skills. 1-3 years relevant experience. The primary Service Desk Agent role is to provide first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. Provide technical assistance and support for clients and partners via call, chat and web. Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner. Demonstrate technical understanding of the products and services in our support catalog. Develop and maintain positive relationships with clients always focusing on their satisfaction. Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client. Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible. Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience. Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods. Ready to work in Shifts. Interested candidates can share their resume below mention email address. purvi.samaiya@ipstechinc.com 6267776090se

As a Subject Matter Expert in the healthcare domain based in Pune, you will be responsible for performing clinical data mining from various health systems and transforming it into a normalized form. Your key responsibilities will include understanding and performing data exploration and data mining of healthcare clinical and claims data. You should have a good understanding of EHR database mapping, data structure, clinical documentation structure, and HIPAA regulations. Working closely with internal teams, stakeholders, and customer contacts to implement operational processes for project delivery will be essential. Additionally, you will be expected to understand large-scale hospital datasets/warehouses, organize, collect, and standardize data, as well as study current applications and processes to build a knowledge repository and contribute to process enhancement. The ideal candidate should have 3-5 years of experience in the US Healthcare domain in EHR data migration/implementation or healthcare application integration. Hands-on experience in SQL query development, Linux, Python, and/or R is required, along with knowledge of cloud platforms. Possessing good interpersonal and communication skills is a must-have for this role. Experience in hospital EHR implementation and migration, as well as understanding of HIS & EHRs like Allscripts, Athena, and eCW, would be a nice-to-have. Familiarity with healthcare terminologies, standards, and applications like EMR/EHR, LIS, Code Systems (e.g., SNODMED, CPT & Diagnosis Code, NDC, LOINC) is advantageous. Knowledge of tools like JIRA, Confluence, and Service Desk is preferred. To qualify for this position, you should be a graduate or equivalent with experience in recognized global IT services/consulting companies in the healthcare domain. Please note that the job description is subject to change based on the company's requirements and your future competencies and qualifications.,

Senior Advisor Technical Support Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS (Not More than 1 Week of Notice Will Work) 1 Yr of Tech Support International BPO On Papers (Mandate) Minimum 12 Months Exp as a Technical Support International Voice Mandatory . CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Installation, configuration, and troubleshooting of computer hardware (desktops, laptops, workstations, servers, etc.).Support the setup VPN.PMactivities to ensure smooth ,IT L1 and L2 support operations.login issues, password resets

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Hiring for Technical voice process UG/Grad with 1yr customer service Exp. required Salary upto 4.70LPA, 34K In hand Loc- Gurgaon 5 Days working/Rotational shift & Off Cabs & cab allowance Call & WhatsApp Lakshita 8595954721 Zam 9910972518 Required Candidate profile Candidate must have good communication skills Candidate should be comfortable in night shift.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Job description Work timings: US shift As an L1 engineer they would be assisting customers with issues relating to Fuel Dispensers (Hydraulics, Electronics and Applications) and it would be 24x7 rotational shifts. As an L1 engineer he/she would assist customer/technicians with issues relating to Software, Payments, Computer Networks, etc. The work is 70% calls and 30% emails. What is a Fuel Dispenser? Wayne Fueling Systems is a brand that manufactures fuel dispensers, which are machines that pump and dispense fuel (gasoline, diesel, etc.) to vehicles at gas stations, convenience stores, and other fueling locations. Role as an L1 Technical Support Engg : Provide 24/7 technical support coverage for Wayne Fuel Dispenser products and features to Onsite Technicians and customers. Ticket Management: Respond to customer inquiries along with Technician queries through emails and phone calls, logging detailed information into the ticket system. Problem-Solving: Diagnose and troubleshoot technical issues, suggesting solutions and gathering additional data as needed. Troubleshooting and Networking: Utilize knowledge of Wayne Knowledge Base application for configuring and diagnosing the pump Hydraulics, Pump controller boards with IX and Anthem Technology along with networking concepts (e.g., IP structures, protocols, and network devices) to address technical issues effectively. Job Opportunity-Tech Support Engineer-Dover India WE ARE DOVER Dover is a diversified global manufacturer with annual revenues in excess of $8 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for 60 years, our team of over 26,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV. Additional information is available at www.dovercorporation.com. Dover Operating Companies have been present in India for several years. India is today one of the key focus emerging markets for Dover globally. As part of its commitment to further invest and grow in India, Dover Corporation set-up a regional headquarter (RHQ) for India in Bangalore in 2011. Manufacturing Facility – Chennai Dover has a 50,000 sq. ft. state of the art manufacturing facility in Chennai. The facility is shared by Dover Operating Companies – Destaco (Work holding clamps/Automation solutions), OPW (Nozzles assembly, Loading arms & Tank truck equipment), Pump Solutions Group or PSG (Air operated Wilden Double diaphragm pumps, Blackmer pumps & compressor skid package, Neptune skid mounted Dosing pumps) for manufacturing/assembling/testing and shipping of products to domestic and international markets. Manufacturing Facility – Markem-Imaje, Noida Markem-Imaje is one of the leaders in the printing and coding industry in India. It has a 8,000+ sq. ft. manufacturing/assembling facility in Noida, Uttar Pradesh. A well-qualified team and delivers printers & consumables to support India operations. Dover India Innovation Center Started in 2003 as a software development centre for a few Dover Operating Companies, India Innovation Center or IIC has grown over a period of time to provide value added services in the areas of Product Software Development, Application Development for Desktop and Web, Mechanical Engineering Design and Analysis, Electronics and Microwave Design, Sourcing, Technical Documentation and Field Support. IIC, as a trusted partner for Dover Companies worldwide, leverages a powerful blend of industry best practices and standards, refined business acumen and deep market understanding, profound technical skills and extensive hands-on experience to meet the toughest challenges that our customers face. IIC offers innovative solutions to customers to help them compete successfully in a dynamic marketplace and achieve maximum return on investment. Know more about Dover India Innovation Center – http://www.doveriic.com/ Job Title: Tech Support Engineer Role Description: This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process. Your Key Responsibilities: Actively participates in support of incoming calls Continuously demonstrates a truly empathetic concern for customer issues Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. Quickly identifies escalations and creates expectation alignment with customers Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. Primary stakeholder to ensure our customers receive prompt support. Troubleshoot and resolve Tier 1 issues involving any of the following: Fuel dispensers Site Controllers Island terminals EMV software Computer board level troubleshooting Support software applications Tank gauges, hydraulics, or pumps Terminal media feeds Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. Facilitate field support services to repair products within scope of service. Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions. Other duties as requested. Qualifications Needed: Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must Experience with direct customer engagement in a fast-paced customer focused environment Ability to work in the 24X7 rotational shift environment and majorly in the US time zone Ability to work independently with minimal support in Hybrid model. Ability to multi task and has a good typing speed at least 50 words per min Should be 100% conversant to listen, understand and respond in US ascent Document everything and do it with tremendous detail Be a voracious learner and demonstrate growth. Other Skills And Attributes for Success Honest, dependable, and full of integrity Possess a genuine desire to help others Takes ownership of all tasks and commits to high quality results A track record of self-improvement and growth mindset Ability to seamlessly adapt to changes quickly Exceptional interpersonal skills, and team oriented Possession of soft skills that consistently demonstrate empathy and a commitment to our customers Exceptional telephony utilization, communication skills, active listening, and customer-care A demonstrated logical approach to troubleshooting Consistently maintain a superior level of professionalism Excels past service minimums and strives for industry leading results Ability to work with internal and external stakeholders to achieve exceed expectations and goals Experience or education from an electronics or information technology background Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Essential Outcomes: Maintains 90% customer satisfaction Has high level of needed technical and functional knowledge Completes assigned trainings prior to due date Consistently demonstrates a collaborative nature Take full ownership of all tasks and responsibilities

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Position: IT Service Desk Analyst I Job Description: IT ServiceDesk Analyst What You ll Be Doing Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A service desk analyst spends the majority of the day performing remote support. This can take a number of forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Has minimum 3 years of experience in a global service delivery team. Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc. Has excellent written and verbal communication skills. Has a good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. Has experience in exercising tact and diplomacy for sensitive situations. Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information. Exposure to an Oracle ERP environment is a plus. Voice support experience in a Global setup is a must Willingness to work in 24*& 7 environment Willing to work in night shifts What s In It For You Training and professional development Performance coaching Work with fun team in a supportive environment Work at a strong and growing company Community involvement opportunities Lucrative night shift allowances About Arrow Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make, and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ For more job opportunities, please visit https://careers.arrow.com/us/en Location: IN-MH-Pune, India (Solitaire Bldg) Time Type: Full time Job Category: Information Technology

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Proficient in Java 8, JEE,JSP,Servlets,Threads,Collections,performance tuning.Exp in scalable apps,failover & recovery planning. Knowledge of JMS,SOA,JUnit/TestNG,debugging&performance optimization SQL/PLSQL,HTML5/CSS3,CRM,HRMS,FX/MM/FI,Service Desk.

Exp - 7+yrs CBR- 135K Location - Pune/Kochi Primary Exchange Server 2016/2019 and Exchange Online Manage team of BAU messaging support engineers offshore incl. onboarding of new staff members Manage other stakeholders, like the wider Workplace team, the Service Desk and the process managers. Deliver the messaging related Services against the SLA requirements as per the daily contract. Resolve technical issues with help of the other members of the support team and update knowledge articles and other documentation when needed. Prepare and provide input in weekly and monthly SLA reporting. Ensure customer satisfaction on delivery of BAU Services related to messaging support in terms of availability and performance. Ensure availability of Exchange/Skype with help of the storage and back-up team and plan regular restore tests to ensure recovery (of e.g., mailbox) is possible. Ensure basic security requirements are applied in terms of authorizations and patches. Understanding of customer strategy and Business requirements related to messaging services. MAnage the execution of required/planned changes in accordance to the agreed process and schedule Review pre-solution & for Delivery Assurance for new projects, which includes evaluation of requirements and mapping to appropriate technology. Provide technical support to project team(s) during different stages of a project related to messaging and ongoing migrations to Office365. Excellent verbal and written communication skills to effectively findings and reports to the customer lead for the Workplace Services via the Wipro on-site Workplace lead. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: M365 Exchange Online. Experience: 5-8 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Responsible for preparing, producing and presenting food as per Sodexo India standards and within budget in accordance with company policy Key Responsibilities Prepare, cook and produce food to the companies standard, with particular emphasis on presentation, hygiene and economy Ensure proper cleanliness of the kitchen equipment and flooring Observe all safety rules and procedures Ensure that equipment and materials are not left in dangerous state Ensure proper grooming and hygiene for self and for all staff under himAssist Manager / Site In-charge / Sous chef / Sr cook in indenting for provisionsIn addition, any other assignment given occasionally or on a daily basis by the immediate superior or the management Key Competencies:Minimum 6 years of experience in hands on cooking including: Experience in a high pressure catering environment, preferably in a commercial or industrial environment Experience in menu planning and production Experience in or exposure to bulk cookingCommitment to qualityAble to work with a substantial level of accountability Able to work individually or in a teamAbility to control food costs Creativity Eye for detail

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.