4753 Service Desk Jobs - Page 8

Role & responsibilities Manage the entire project delivery lifecycle , from initiation through planning, execution, monitoring, and closure. Define project scope, timelines, and deliverables in alignment with business requirements and resource capabilities. Act as the primary point of contact for clients or business stakeholders , ensuring transparency and satisfaction throughout the engagement. Monitor and manage project risks, issues, and dependencies , with timely escalation and resolution. Track and report delivery performance using KPIs , SLAs,. Manage budgets, resources, and project financials , ensuring cost efficiency. Drive process improvements and contribute to delivery excellence ...

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

Role Overview: As a Support Engineer, your main responsibility will be to resolve incidents and service requests within the agreed Service Level Agreements (SLAs). You will collaborate closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. It is essential for you to follow ITIL best practices, adhere to organizational processes, and contribute to proactive initiatives aimed at enhancing service quality. Key Responsibilities: - Resolve L1 incidents and service requests within agreed SLAs while understanding the priority and severity of issues based on ITIL practices and customer agreements. - Analyze repetitive incidents to identi...

At BMC, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, and fun place to work. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, knowing that you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead and are relentless in the pursuit of innovation! **Role Overview:** As a Customer Success Senior Specialist at BMC, yo...

Role Overview: As a Network Operations Associate at SSP, you will be a part of the NOC team responsible for monitoring, maintaining, and troubleshooting the SSP hosting infrastructure and associated services. Your goal will be to utilize investigative and troubleshooting skills to resolve both routine and complex network, computer hardware, and OS issues efficiently while ensuring maximum uptime for all systems. Key Responsibilities: - Contribute to the availability management process and perform defined availability management tasks - Analyze service and component availability, reliability, maintainability, and serviceability - Ensure that services and components meet and continue to meet a...

Role & responsibilities 1+ years previous IT Service Desk and/or Call Centre experience required. Incident Management experience Managing incidents including business expectations and communication Basic User & Security Group Active Directory administration knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and MS Office Apps Suite Experience with using and troubleshooting MS Outlook within a network environment Experience on MS Teams & sound tools knowledge (SNOW & Monitoring Tools Spectrum ) will be added advantage Respond quickly to all queries and incidents, Manage incidents, including via telephone, Chat & email. Communication, alerting technical staff via ass...

Job Profile :Lead - Service Desk Experience :2+ Years Location :Hyderabad Work mode : WFO Inviting applications for the role of Consultant Service Desk In this role, you would be providing Level 1 support in Technical/Service desk support. Responsibilities • Level 1 support services with experience in Technical/Service desk support • Incident Management Including registration, routing, tracking and closure of Incidents into the Ticketing System. • Perform troubleshooting activities on operating systems and applications including, by way of examples but not limited to: o MS Operating Systems o Productivity Suites MS Office (earlier as well as later versions) o All commonly available "Off the ...

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party su...

About The Role Full time graduation from a recognized university. Minimum JLPT N3/NAT Q3 certified or above with the right attitude will be considered. Full time corporate work experience of minimum 2 years. Experience in L1 monitoring / Service Desk. Well versed with MS Office, including MS Word, Excel, and PowerPoint. Must be willing to work in 24x7 rotational shifts pattern, including night shifts. Must be willing to support clients over phone, web, or mail. Must have strong interpersonal skills, good Japanese communication skills, and the ability to interact with all levels of employees in a professional manner. Should be able to perform the assigned duties in a timely and accurate manne...

#####Looking for immediate joiner If Interested please send your CV to rithika.b@cielhr.com. Kindly note :We are looking out for candidates who are currently in Noida because its face to face interview. Role :Global end user(L1 Support) Exp: 1+ years Job Type: Long term C2H (Payroll with CIEL HR) Notice: Immediate Joiners are highly preferred Job Location: Noida (WFO Night shifts (Rotational) We are looking out for a candidates who are having excellent com and experienced with global support. Service Desk and Remote Desktop Installation and Troubleshooting Job Description Responsible for providing the first point of contact for internal customers. Responsible for providing hardware, software...

Job description # #Looking for Immediate Joiners. Please send your Resume to parul.sharan@cielhr.com Role Description: . Provides first-tier technical support by directly responding to customer requests and inquiries. ? Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents. ? Educates customers and communicates troubleshooting steps.? Resolves routine hardware and software incidents. ? Follows documented workflow and established standards to resolve routine and newly reported issues. ? Escalates to the appropriate technical resources for more complex incidents. ? Adheres to customer communication enga...

# #Looking for Immediate Joiners. Please send your Resume to parul.sharan@cielhr.com Below is the JD. Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between custom...

Hiring for International BPO Minimum 1 year of experience is required into international Technical Voice process Graduation is mandatory Salary upto 7 LPA 5 days working Contact- Sanya Mob- 9355332190

#####Looking for immediate joiner If Interested please send your CV to rithika.b@cielhr.com. Kindly note :We are looking out for candidates who are currently in Bangalore because its face to face interview. Role :Global end user(L1 Support) Exp: 3+ years Job Type: Long term C2H (Payroll with CIEL HR) Notice: Immediate Joiners are highly preferred Job Location: Bangaloren(WFO Night shifts (Rotational) Location- Global Village, Bangalore Only Shift- Rotational shifts Mode- Work from office. Communication should be good. Roles and Responsibilities: Respond to inbound calls and log incidents and requests for users. Triage emails & self-service incidents and requests at inception, capture all rel...

#####Looking for immediate joiner If Interested please send your CV to rithika.b@cielhr.com. Kindly note :We are looking out for candidates who are currently in Chennai/Bangalore because its face to face interview. Role :Service desk Exp: 4+ years Job Type: Long term C2H (Payroll with CIEL HR) Notice: Immediate Joiners are highly preferred Job Location:Chennai / Bangalore General shift Communication should be good. Roles and Responsibilities: Provides first-tier technical support by directly responding to customer requests and inquiries.? Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.? Educate...

# #Looking for Immediate Joiners. Please send your Resume to parul.sharan@cielhr.com Below is the JD. Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between custom...

Job description HELP DESK Associate/Senior Associate Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : Qualification: Gra...

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technic...

Job description HELP DESK Associate/Senior Associate Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : Qualification: Gra...

# #Looking for Immediate Joiners. Please send your Resume to parul.sharan@cielhr.com Below is the JD. Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between custom...

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technic...

Work Location: Goa/Guwahati/Jaipur/Vizag Years of Experience - 1+ Years NOTE : Ready to work in rotational shifts 6 days working ( 2-3 days Client side visit is must ) Candidates should have their own bike to travel at Client Location. Only Immediate Joiners. Interested candidates can share their CV to - revati.sutar@cielhr.com ROLES & RESPONSIBILITIES: Provide L1 support for Desktop, LAN Network and Connectivity Problems. Computer Network and management (LAN & WAN) Troubleshooting in the Local Area Network. Troubleshooting in OS Repair, upgrade and Installation. Remote support and management. Checking of configuration for proper functioning of equipment ( Laptop & Desktop) Maintain network ...

Role & responsibilities The Service Desk Specialist is the first point of contact for users seeking assistance with IT issues or requests This role involves diagnosing and resolving a wide range of technical issues providing exceptional customer service and escalating more complex issues as necessary The Service Desk Specialist will work closely with other IT teams to ensure timely and efficient support contributing to the overall satisfaction of endusers and the smooth functioning of IT services Responsibilities Mandatory speaking skill in Spanish and English Serve as the initial point of contact for customers seeking technical support via phone email or ticketing system Diagnose and resolv...

Job description HELP DESK Associate/Senior Associate Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : Qualification: Gra...

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technic...