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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

2 - 7 years

1 - 5 Lacs

Gurugram

Posted:14 hours ago| Platform:

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Skills Required

service management itil framework service desk quality management voice support international bpo inbound customer service customer care change management customer support technical support voice process itsm incident management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Quality Management, Service Desk Voice Support

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure smooth functioning of the system or application.- Resolve client issues promptly and effectively.- Communicate with clients to understand their needs and provide appropriate solutions.- Collaborate with the development team to address technical issues.- Document and maintain records of client interactions and resolutions. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Service Desk Quality Management, Service Desk Voice Support.- Good To Have

Skills:

Experience with incident management tools.- Strong understanding of IT service management principles.- Knowledge of ITIL framework and best practices.- Excellent problem-solving and analytical skills.
Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Quality Management.- This position is based in Gurugram.- A 15 years full-time education is required.Qualification
15 years full time education

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Application Tech Support Practitioner