Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : AWS Administration, Wireless Technologies Operations, Cisco Identity Services Engine (ISE)
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role requires exceptional communication skills to define client issues accurately and design effective resolutions based on your in-depth product knowledge. You will collaborate with various teams to enhance system performance and client satisfaction, contributing to a seamless user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving client issues in a timely manner. - Document and track client interactions and resolutions to improve service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with AWS Administration, Wireless Technologies Operations, Cisco Identity Services Engine (ISE). - Strong understanding of network protocols and architectures. - Experience with network monitoring and management tools. - Familiarity with troubleshooting techniques for network-related issues. Additional Information: - The candidate should have minimum 2 years of experience in Network Infrastructures. - This position is based at our Gurugram office. - A 15 years full time education is required.