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Service Desk | International Voice

Service Desk | International Voice

Ghrs Training

1 - 6 years

0 - 6 Lacs

Bengaluru Karnataka India

Posted:5 days ago| Platform: Foundit logo

Apply

Skills Required

technical support International Technical Voice Service Desk Communication Skills Troubleshooting Semi-Voice

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Provide technical support to international customers via voice.
Resolve technical issues related to various IT services and systems.
Document all customer interactions and resolutions accurately within the service desk ticketing system.
Escalate complex issues to higher-tier support teams when necessary, ensuring seamless problem resolution.
Maintain a high level of customer satisfaction through professional and efficient service.

About You:

Should have at least
1 year of experience in International Technical Voice Process in a Service Desk
environment.
Should possess
good communication skills
(both verbal and written) for an international audience.
Should be a
Graduate
.
Should have strong troubleshooting abilities.
Candidates with
Semi-Voice experience can also apply
.

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