We are looking for enthusiastic candidates for the Mega Drive happening for Voice Process in India. This role is ideal for individuals with 0-5 years of experience who are keen to develop their careers in customer service and voice support. Responsibilities Handle inbound and outbound calls with professionalism and courtesy Provide excellent customer service and support to clients Resolve customer queries and issues in a timely manner Maintain accurate records of customer interactions Follow up on customer feedback and escalate issues as necessary Work collaboratively with team members to achieve performance targets Adhere to company policies and procedures during all interactions Skills and Qualifications Excellent verbal and written communication skills Strong listening skills and ability to empathize with customers Proficient in using computer systems and software applications Ability to handle multiple tasks and prioritize effectively Strong problem-solving skills Flexibility to work in shifts, including weekends and holidays Basic understanding of customer service principles and practices

Must-have skills: Cloud certified in one of these categories AzureDataEngineer AzureDataFactory ,AzureDatabricks Spark (PySpark or scala), SQL,DATAIngestion, Curation Semantic Modelling/ Optimization ofdatamodel to work within Rahona Experience inAzureingestion from on-prem source, e.g. mainframe, SQL server, Oracle. Experience in Sqoop / Hadoop Microsoft Excel (for metadata files with requirements for ingestion) Any other certificate inAzure/AWS/GCP anddataengineering hands-on experience in cloud Strong Programming skills with at least one of Python, Scala or Java Strong SQL skills ( T-SQL or PL-SQL) Datafiles movement via mailbox Source-code versioning/promotion tools, e.g. Git/Jenkins Orchestration tools, e.g. Autosys, Oozie Source-code versioning with Git. Nice-to-have skills: Experience working with mainframe files Experience in Agile environment, JIRA/Confluence tools.

Role: Customer Support Type: International Voice Process Experience:Minimum 6 months of international calling experience mandatory Key Requirements: Excellent communication skills Ability to work in US rotational shifts Strong problem-solving and analytical skills

Role: Customer Support Type: International Voice Process Experience: Minimum 18 months of international calling experience mandatory Key Requirements: Excellent communication skills Ability to work in US rotational shifts Strong problem-solving and analytical skills

Role: Customer Support Type: International Voice Process Experience: Minimum 18 months of international calling experience mandatory Key Requirements: Excellent communication skills Ability to work in US rotational shifts Strong problem-solving and analytical skills

Responsibilities: Design, develop, and maintain enterprise-grade web applications using Angular and .NET Core. Develop RESTful Web APIs and ensure secure and scalable integration with various systems. Collaborate closely with cross-functional teams including UI/UX designers, testers, and other developers to deliver high-quality software solutions. Optimize applications for maximum speed, performance, and scalability. Write clean, maintainable, and efficient code following best software development practices. Work with database technologies like Oracle PL/SQL, SQL Server, or PostgreSQL to design schemas, write complex queries, and optimize performance. Participate in code reviews, troubleshooting, and debugging to ensure optimal application functionality. Maintain and enhance legacy systems written in VB.NET and MVC, when necessary. Technical Skills Required: Front-End: Angular (minimum 4 years) Back-End: .NET Core (minimum 3 years), MVC (added advantage) Databases: Oracle PL/SQL / SQL Server / PostgreSQL (23 years) Web Technologies: RESTful Web Services / Web API Version Control: Git / TFS (added advantage) Legacy Support (Added Advantage): VB.NET Reporting Tools (Added Advantage): SSRS Crystal Reports Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Self-motivated with the ability to work independently and collaboratively. Passion for continuous learning and staying updated with industry trends.

Key Responsibilities Architect & Optimize: Design, implement, and maintain robust SQL Server database architectures to support high-availability enterprise applications. Administration Excellence: Perform advanced DBA tasks including installation, configuration, patching, backup & recovery, and proactive system monitoring. Performance Tuning: Identify and resolve performance bottlenecks using tools like Query Store, Execution Plans, and Index Optimization strategies. Security & Compliance: Develop and enforce database security strategies, ensuring adherence to internal policies and external regulatory requirements (e.g., GDPR, HIPAA). Collaboration: Partner with software development, DevOps, and infrastructure teams to optimize schema design, stored procedures, and query performance. Resilience Engineering: Implement and manage high availability (HA) and disaster recovery (DR) solutions such as Always On Availability Groups, Log Shipping, and Replication. Upgrade & Migration: Lead database upgrade and migration initiatives with minimal impact to business operations. Documentation & Standards: Create and maintain comprehensive system documentation, database runbooks, and compliance audit materials aligned with industry best practices. Mentorship: Guide and mentor junior DBAs, fostering a knowledge-sharing culture and technical excellence within the team. Required Skills & Qualifications Bachelors degree in Computer Science , Information Technology , or related field. Minimum 4 years of focused experience in SQL Server DBA roles within enterprise environments. Deep proficiency in SQL Server (2016/2019/2022) administration and infrastructure management. Proven expertise in query optimization , indexing strategies , and database performance tuning . Strong understanding of database security , including authentication (Windows/SQL), encryption (TDE), and auditing. Hands-on experience with HA/DR solutions such as Always On AGs, Database Mirroring, Replication, and Log Shipping. Excellent analytical and troubleshooting skills with a proactive approach to risk mitigation. Strong verbal and written communication skills; ability to articulate technical concepts to non-technical stakeholders. Preferred Certifications: Microsoft Certified: Azure Database Administrator Associate Microsoft Certified: Data Management and Analytics Nice to Have Experience with PowerShell scripting or automation using SQL Server Agent . Familiarity with cloud-based SQL deployments (Azure SQL, AWS RDS). Exposure to DevOps environments and CI/CD pipelines . Knowledge of monitoring tools like Redgate, SolarWinds DPA, or SQL Sentry.

Responsibilities: Assist in the end-to-end recruitment process, including sourcing candidates, screening resumes, conducting interviews, and coordinating offers. Facilitate the onboarding process for new hires, ensuring a smooth and positive experience. Coordinate with hiring managers and external recruitment agencies to meet talent acquisition needs. Support employee engagement initiatives, such as organizing events, celebrations, and team-building activities. Address employee queries, concerns, and grievances promptly and professionally. Assist in maintaining positive employee relations and fostering a supportive work environment. Maintain accurate employee records and HR databases. Prepare HR-related documents, such as offer letters, employment contracts, and performance evaluation forms. Assist with HR policies and procedures, ensuring compliance with labor laws and regulations. Support the performance management process by assisting in goal setting, performance evaluations, and performance improvement plans. Assist in coordinating training and development initiatives to enhance employee skills and competencies. Assist in HR-related compliance activities, such as ensuring accurate record-keeping, adhering to data privacy regulations, and preparing reports as needed. Stay updated on employment laws and regulations to ensure HR practices align with legal requirements. Contribute to HR projects and initiatives, such as HR system implementation, policy development, and employee engagement surveys. Provide general administrative support to the HR team as needed. Requirements: Bachelor s degree in Human Resources, Business Administration, or a related field. 0-2 years of experience in HR or a related role (internship or HR certification programs will be considered). Basic knowledge of HR practices, employment laws, and regulations. Strong interpersonal and communication skills. Detail-oriented with excellent organizational and time management abilities. Ability to maintain confidentiality and handle sensitive information. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Self-motivated and eager to learn and grow in the HR field.

Responsibilities: Design, develop, and maintain software applications, modules, and components using industry-standard programming languages and frameworks. Collaborate with cross-functional teams to gather requirements, analyze user needs, and propose technical solutions. Write clean, efficient, and well-documented code that follows best practices and coding standards. Perform code reviews, identify bugs, and resolve technical issues to ensure the delivery of high-quality software. Develop and execute unit tests, integration tests, and automated tests to validate software functionality and performance. Collaborate with QA teams to troubleshoot and resolve software defects and ensure software meets the required quality standards. Participate in the software release process, including deploying software updates and coordinating with deployment and operations teams. Work closely with project managers, designers, and other developers to ensure successful project execution and timely delivery of software solutions. Collaborate with team members to share knowledge, ideas, and best practices, promoting a culture of continuous learning and improvement. Communicate effectively with team members, stakeholders, and clients, providing updates on project status, challenges, and proposed solutions. Create and maintain technical documentation, including design specifications, user manuals, and API documentation. Ensure documentation is up to date, accurate, and easily accessible for both internal and external stakeholders. Requirements: Bachelor s degree in Computer Science, Software Engineering, or a related field. 0-3 years of experience in software development, including hands-on experience in designing and developing software applications. Strong programming skills in one or more programming languages such as Java, C#, Python, or JavaScript. Knowledge of software development methodologies, best practices, and design patterns. Experience with front-end technologies such as HTML, CSS, and JavaScript frameworks (e.g., Angular, React). Familiarity with relational databases and SQL. Experience with version control systems (e.g., Git) and issue tracking tools (e.g., JIRA). Strong problem-solving and analytical skills with a keen attention to detail. Excellent communication and collaboration skills to work effectively in a team-oriented environment. Self-motivated, proactive, and eager to learn and adopt new technologies and tools.

Responsibilities: Design, develop, and maintain software applications, modules, and components using industry-standard programming languages and frameworks. Collaborate with cross-functional teams to gather requirements, analyze user needs, and propose technical solutions. Write clean, efficient, and well-documented code that adheres to best practices and coding standards. Perform code reviews, identify bugs, and resolve technical issues to ensure the delivery of high-quality software. Develop and execute unit tests, integration tests, and automated tests to validate software functionality and performance. Collaborate with QA teams to troubleshoot and resolve software defects, ensuring the software meets required quality standards. Participate in the software release process, including deploying software updates and coordinating with deployment and operations teams. Work closely with project managers, designers, and other developers to ensure successful project execution and timely delivery of software solutions. Collaborate with team members to share knowledge, ideas, and best practices, promoting a culture of continuous learning and improvement. Communicate effectively with team members, stakeholders, and clients, providing updates on project status, challenges, and proposed solutions. Create and maintain technical documentation, including design specifications, user manuals, and API documentation. Ensure documentation is up to date, accurate, and easily accessible for both internal and external stakeholders. Requirements: Strong knowledge in Javascript. Knowledge of software development methodologies and design patterns. Experience with front-end technologies and frameworks. Familiarity with relational databases and SQL. Proficiency in version control systems and issue tracking tools. Excellent problem-solving and analytical abilities. Strong communication and teamwork skills. Proactive, self-motivated, and eager to learn.

Responsibilities: Design and implement DevOps practices, including continuous integration, continuous delivery (CI/CD), and infrastructure as code (IaC) principles. Develop and maintain automation scripts, tools, and pipelines to facilitate seamless software development, testing, and deployment processes. Streamline and optimize build, test, and release cycles to increase efficiency and reduce time to market. Manage and maintain cloud infrastructure and services (AWS, Azure, or GCP), including provisioning, monitoring, and scaling. Implement and manage configuration management tools (e.g., Ansible, Puppet, Chef) to ensure consistent and reliable infrastructure deployments. Collaborate with development and operations teams to ensure proper configuration and integration of applications within the infrastructure. Implement and maintain monitoring solutions to proactively identify performance bottlenecks, security vulnerabilities, and other system issues. Work closely with development teams to optimize application performance, scalability, and reliability. Troubleshoot and resolve production issues and perform root cause analysis. Implement and maintain security best practices and standards in the DevOps process, including secure access controls, vulnerability scanning, and compliance requirements. Collaborate with security teams to conduct regular security assessments, penetration testing, and vulnerability remediation. Collaborate with cross-functional teams to foster effective communication, collaboration, and knowledge sharing. Document and maintain infrastructure, deployment processes, and configuration management procedures. Provide technical guidance and support to development teams on DevOps best practices and tools. Requirements : Bachelor s degree in Computer Science, Engineering, or a related field. Minimum of 4 years of experience as a DevOps Engineer or in a similar role. Strong hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD) and version control systems (e.g., Git). Proficiency in scripting languages such as Shell, Python, or Ruby. Experience with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools (e.g., Kubernetes, AWS ECS). Solid understanding of cloud computing platforms (AWS, Azure, or Gcp) and infrastructure automation using tools like Terraform or Cloud Formation. Familiarity with configuration management tools (e.g., Ansible, Puppet, Chef) and infrastructure monitoring tools (e.g., ELK, Prometheus, Grafana). Knowledge of networking concepts, security practices, and system administration. Strong problem-solving and analytical skills with a proactive approach to identifying and resolving issues. Excellent communication and collaboration skills to work effectively in a team-oriented environment.

Responsibilities: Plan, coordinate, and manage technical support projects from initiation to completion, ensuring timely delivery and adherence to project milestones and objectives. Define project scope, goals, and deliverables, and develop comprehensive project plans, including resource allocation, timelines, and risk assessment. Monitor project progress, identify and mitigate risks, and address any issues or challenges that may arise during the project lifecycle. Lead and motivate a team of technical support professionals, providing guidance, support, and mentoring to ensure their professional growth and success. Assign tasks, set clear expectations, and track team performance to achieve project goals. Foster a collaborative and positive team environment, encouraging knowledge sharing and continuous improvement. Serve as the primary point of contact for key clients, managing client expectations, and ensuring a high level of customer satisfaction. Build strong client relationships, actively engage with clients to understand their support needs, and proactively address any concerns or issues. Identify opportunities for process improvements and operational efficiencies within the technical support function. Collaborate with cross-functional teams, including product development and quality assurance, to provide feedback and drive improvements in product features and supportability. Prepare and present project status reports, including key metrics, project risks, and achievements, to stakeholders and senior management. Maintain accurate project documentation, including project plans, requirements, and change requests. Requirements: Bachelor s degree in Computer Science, Information Technology, or a related field. 6+ years of experience in technical support, with at least 3 years in a project management role. Proven track record of successfully managing technical support projects, meeting project objectives, and delivering high-quality support services. Strong technical background and understanding of IT infrastructure, software applications, and troubleshooting methodologies. Experience in managing and leading teams, with the ability to inspire and motivate individuals to achieve project goals. Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, team members, and stakeholders. Strong problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues. Project management certifications (PMP, PRINCE2) are preferred. Knowledge of ITIL framework and IT service management practices is a plus.