International Voice Process Executive

Lyros Technologies Private Limited

0 - 5 years

4 - 8 Lacs

hyderabad telangana india

Posted:20 hours ago| Platform: Foundit logo

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Skills Required

voice clarity customer service call handling technical support problem solving

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking an International Voice Process Executive to join our dynamic team in India. The ideal candidate will be responsible for handling customer inquiries and providing top-notch support in a voice-based setting, ensuring a positive customer experience.

Responsibilities

Handle international customer queries via voice calls in a professional manner.
Provide accurate information regarding products and services to customers.
Resolve customer complaints and issues in a timely manner.
Maintain a high level of customer satisfaction through effective communication.
Document customer interactions and feedback accurately in the system.
Collaborate with team members to improve service delivery and customer experience.

Skills and Qualifications

Excellent communication skills in English (verbal and written).
Strong interpersonal skills and ability to work in a team.
Proficiency in using computer systems and software applications.
Ability to handle stress and work in a fast-paced environment.
Customer service orientation and problem-solving skills.
Flexibility to work in different shifts as per business requirements.

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