231 Call Handling Jobs

Hiring for international voice process Wipro (Hiring Partner: NIIT Ltd.) Location: Salt lake sector 5 Kolkata Shift: Night Shift | 5 Days Working Process US Healthcare Voice Support Experience: Freshers CTC: 1.9 LPA - 2.04 LPA Eligibility: Graduates | Freshers to 2 yrs exp Skills: Fluent English + Basic computer knowledge For more details contact 9525369259

Description We are seeking a motivated individual to join our team as an International Voice Process Associate. This role involves engaging with customers from various countries and providing them with exceptional service. The ideal candidate will be a quick learner with excellent communication skills, ready to take on challenges in a dynamic work environment. Responsibilities Handle incoming and outgoing calls with customers in a professional manner Provide accurate information regarding products and services Resolve customer queries and issues promptly and effectively Maintain a high level of customer satisfaction Document all customer interactions in the database Work collaboratively with...

We are hiring candidates with excellent English communication skills for an international voice/chat processes. Handle calls for overseas customers. Ensure customer satisfaction and professional interaction. Rotational shifts including night shifts. Required Candidate profile Strong English verbal skills (mandatory). Clear pronunciation and neutral accent preferred. Basic computer knowledge. Freshers & experienced candidates both can apply. Open to rotational shifts.

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Description We are looking for motivated and enthusiastic individuals to join our BPO team in Navi Mumbai. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service. Immediate hiring is available for those who are passionate about helping customers and seeking to grow professionally. Responsibilities Handle inbound and outbound calls effectively Provide excellent customer service and support to clients Assist customers with inquiries, complaints, and issues Maintain accurate records of customer interactions Collaborate with team members to improve service delivery Achieve individual and team performance targets Participate in training a...

We are only looking for diversity profiles 8am to 8pm (9hr shift) 6 Days working (including Sunday) Work from office. Good English Communication People management skill. Handling calls & Solving queries of the customers. Candidate Profile : - Graduate freshers apply Experience : - 0 to 4 Years Salary between : 2LPA to 2.40LPA Contact Information : - 9324895466 e-mail : - ritu_sarkar@datamaticsbpm.com

Apollo Tele health Services is looking for Call Center Assistant to join our dynamic team and embark on a rewarding career journey Handle incoming calls from customers, providing information, answering questions, and resolving issues promptly and efficiently. Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. Assist in training new call center staff, providing guidance on procedures and best practices. Monitor call center metrics, including call volume, response times, and customer satisfaction, to ensure high performance. Provide feedback to management on common customer issues and recommend improvements to processes and services...

Apollo Tele health Services is looking for Call Center Assistant to join our dynamic team and embark on a rewarding career journey Handle incoming calls from customers, providing information, answering questions, and resolving issues promptly and efficiently. Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. Assist in training new call center staff, providing guidance on procedures and best practices. Monitor call center metrics, including call volume, response times, and customer satisfaction, to ensure high performance. Provide feedback to management on common customer issues and recommend improvements to processes and services...

Job Summary We are looking for enthusiastic and customer-focused individuals to join our BPO team as Call Center Representatives. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. Key Responsibilities Answer inbound customer calls and respond to inquiries in a professional manner. Make outbound calls for follow-ups, sales, or surveys (as required by the process). Resolve customer complaints, escalate complex issues to higher support when necessary. Provide accurate information about products, services, or company policies. Maintain records of cus...

Role Overview: You will be responsible for handling customer complaints or problems telephonically, tracking required information through the system, and resolving customer issues in real time. Your main focus will be to ensure that no customer issues remain unresolved by identifying and escalating priority issues. Additionally, you will be making calls to customers, vendors, and drivers when required to convince them, documenting all call information according to standard operating procedures, and ensuring timely and quality services are being delivered to customers by vendors and drivers. It is essential to call for feedback from customers to confirm issue resolution, keep the system updat...

Join our team as a Customer Support Executive where you'll play a vital role in ensuring our customers receive prompt and high-quality assistance. Your responsibilities include resolving customer queries efficiently, explaining company policies and benefits, and maintaining overall customer satisfaction. Here's what the role entails: Responsibilities: Address assigned customer calls promptly and work towards effective resolutions. Strive to deliver exceptional customer experiences consistently. Provide speedy and efficient solutions to customer issues. Mandatory Requirements: Good English Communication Skills Graduates Perks/Benefits: Enjoy a supportive and enriching work environment. Lucrat...

Apollo Tele health Services is looking for Call Center Assistant to join our dynamic team and embark on a rewarding career journey Handle incoming calls from customers, providing information, answering questions, and resolving issues promptly and efficiently. Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. Assist in training new call center staff, providing guidance on procedures and best practices. Monitor call center metrics, including call volume, response times, and customer satisfaction, to ensure high performance. Provide feedback to management on common customer issues and recommend improvements to processes and services...

Job Description: As a Patient Engagement Executive at Recare & Wellness in Bangalore, you will play a crucial role in engaging with patients and ensuring they continue their dental treatments for improved oral health. Your main responsibilities will include making outbound calls to patients with pending treatments, building rapport with empathy, scheduling appointments, maintaining accurate records, and supporting wellness campaigns and awareness programs. We are seeking individuals with excellent communication and interpersonal skills, a strong ability to engage patients over phone calls, a positive and empathetic approach, and preferably prior experience in customer engagement or call hand...

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technica...

Experience in front desk operations and administrative support Manage front desk operations, answer phone calls, handle inquiries, schedule appointments

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Senior Analyst - Voice Qualifications: Any Graduation Years of Experience: 5 to 8yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Senior Analyst - Voice Qualifications: Any Graduation Years of Experience: 5 to 8yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

Work Experience: minimum 12 months outbound call handling experience and work experience in outbound or customer facing role Candidate should be fluent in English & Hindi with below languages Should have good analytical skills Identify root causes Required Candidate profile Regional Languages should know: English, Hindi and Marathi English, Hindi, Bengali, English, Hindi, Assamese and Odiya

Customer Support Executive Digital Journey Assistance (Voice Process) Location: Thane (Wagle Estate) | Work from Office | On Payroll Freshers – 19,000 Inhand Experienced – Up to 25,000 Inhand + Incentives (4k–20k) What You’ll Do: Assist customers with app download & onboarding Provide product information & resolve queries Handle 85–90 calls/day (Non-Sales process) Languages: Tamil / Telugu / Malayalam / Kannada Why Join: Fixed salary + High incentives Growth in Finance/BFSI sector Direct payroll | No consultancy charges Eligibility: HSC / Graduate | Freshers & Experienced up to 2+ years Limited Vacancies – Apply Now & Start Your Career in a Leading Finance Company! HR Sakshi wa.me/+918976721...

Job Title: Customer Support Executive Department: Customer Service Location: Gurugram Job Type: Full-Time Reports to: Customer Support Manager / Team Lead Job Summary: We are seeking a detail-oriented and professional Customer Support Executive with prior experience in handling customer interactions related to digital personal loans within an NBFC environment. The ideal candidate will be responsible for addressing customer queries through calls and emails, verifying customer identity before disclosing sensitive loan information, and ensuring a high standard of service that aligns with the companys brand value. Key Responsibilities: Call Handling: Answer incoming hotline calls and assist cust...

CEC - Service Assurance Officer DepartmentCustomer Experience CenterLocationThaneReporting RelationshipCEC Team Leader Service AssurancePosition GradeAssistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue t...

CEC Officer - Inbound - Retail Liabilities DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-d...

Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication....

Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or ...