123 Call Handling Jobs

You are a professional and well-organized Admin Receptionist responsible for overseeing front desk operations, managing manual attendance sign-ins, and coordinating travel arrangements. Your excellent communication skills, presentable appearance, and ability to multitask efficiently in a fast-paced environment are essential for this role. Your key responsibilities include greeting and assisting visitors, clients, and employees at the front desk in a polite and professional manner. You will maintain manual attendance records, coordinate with HR/Admin teams for daily attendance data, manage visitor logbooks, and handle all incoming calls. Additionally, you will schedule and manage meeting rooms, conference facilities, and appointments. As an Admin Receptionist, you will assist in booking travel tickets and accommodations for employees, ensure the front desk area is tidy and equipped with necessary materials, and provide prompt hospitality to guests by serving water, tea, or coffee. Basic administrative support to other departments may also be required, and you must maintain the confidentiality and security of all office and employee-related information. This is a full-time, permanent position requiring at least 1 year of relevant experience. Proficiency in English is necessary for this role, and the work location is in person.,

You will be joining a dynamic team at TSL Consulting Pvt Ltd as an Outbound Sales Quality Analyst and Training Specialist. Your primary responsibility will involve overseeing the quality of outbound calls made by the sales team, as well as providing comprehensive training on call handling, IT solutions, and consultative selling techniques. Your key responsibilities will include conducting regular quality assessments on outbound calls to ensure compliance with company standards. You will be tasked with developing quality evaluation criteria and metrics to improve the effectiveness of outbound calls. Additionally, you will provide feedback and coaching to sales team members based on quality assessment findings to enhance their performance and promote continuous growth. Collaboration with sales and training teams will be essential in designing and delivering training programs tailored to call handling techniques, IT solutions, and consultative selling strategies. You will be expected to customize training materials to address specific needs identified through quality assessments and stay informed about industry trends and IT advancements to keep training content relevant. As a subject matter expert, you will offer guidance and support to sales team members, monitor performance metrics related to outbound call quality and training effectiveness, and recommend improvements as necessary. Your contribution will be crucial in upholding the excellence of outbound sales efforts and equipping team members with the skills needed for success. If you are enthusiastic about driving performance, fostering growth, and making a significant impact in outbound sales, we welcome you to be a part of our team at TSL Consulting Pvt Ltd.,

Description We are looking for a dedicated and enthusiastic Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues to ensure a positive customer experience. This role is suitable for individuals with 1-5 years of experience in customer service. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints effectively while ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers as needed. Collaborate with other departments to ensure seamless service delivery. Identify and escalate issues to higher management when necessary. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Strong problem-solving skills and the ability to think critically under pressure. Proficiency in using customer service software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong interpersonal skills and a customer-centric attitude. Basic knowledge of customer service principles and practices.

As a Call Centre Executive Team member, you will play a crucial role in our customer service operations. Your main task will involve managing both inbound and outbound calls with a focus on delivering outstanding assistance and support to our customers. Working alongside a team of committed professionals, your aim will be to uphold high service standards and ensure customer satisfaction. If you are looking to be part of a dynamic team that values customer service excellence, this role is ideal for you.,

The ideal candidate for the Telecaller position at Keekoo Hospitality in Nashik will be responsible for converting inquiries into confirmed bookings, handling customer interactions over phone calls, maintaining the sales pipeline, and supporting upselling initiatives. This role plays a crucial part in ensuring a seamless and delightful guest experience starting from the inquiry stage. You will be expected to proactively follow up on leads, meet conversion targets, and keep accurate records of all interactions and lead progress. Additionally, you will need to provide prompt and satisfactory responses to guest inquiries, maintain a deep understanding of Keekoo properties, and build trust with potential clients through effective communication. Your responsibilities will also include keeping the sales tracker updated, monitoring lead flow, resolving any delays or gaps in the conversion journey, addressing guest concerns professionally, coordinating with internal teams for issue resolution, engaging guests with warmth and professionalism on calls, ensuring a high standard of customer service, and systematically logging call details and outcomes. Furthermore, you will be required to identify opportunities for upselling and cross-selling, tailor suggestions based on guest preferences, and have the ability to promote higher room categories, additional services, or packages. The ideal candidate should have at least 2-3 years of experience in telecalling or customer service, preferably in the hospitality or service sector. Prior experience with premium service providers like American Express will be advantageous. You should be comfortable working in a 12-hour shift as per business needs, possess strong communication skills in English and Hindi/Marathi, exhibit confidence, patience, and a positive attitude towards client interactions. If you are passionate about travel, hospitality, and creating lasting customer relationships, we encourage you to apply for this exciting opportunity at Keekoo Hospitality.,

You will be responsible for handling incoming calls and providing support, information, or assistance to customers in Hindi. Additionally, you will manage leads generated from various sources and assign them to the appropriate sales team members. It is important to maintain clear and professional communication with clients both verbally and in writing, including addressing customer complaints and resolving issues promptly. You will be tasked with managing call flow, prioritizing tasks, and ensuring efficient call management. Moreover, you must maintain accurate records of calls, customer interactions, and other relevant information. Coordination with other departments, such as sales or technical support, may be required to resolve customer issues or facilitate communication. Strong fluency in Hindi is essential for this role, while proficiency in English and other languages may be advantageous. Having familiarity with telephone systems, basic computer skills (e.g., MS Office), and other relevant software or tools will be beneficial. This is a full-time position with benefits including commuter assistance, health insurance, and Provident Fund. The schedule is during day shifts and the work location is in person. If you are interested in this opportunity, you can speak with the employer at +91 9999999999.,

As a member of our team, you will be expected to strictly adhere to time and duty schedules. Your primary responsibilities will include answering calls, tagging call records for necessary actions, and ensuring that calls are handled within the prescribed Service Level Agreement (SLA) timelines. It will be essential to maintain the quality of calls by staying updated with current product and process information. In addition to your core responsibilities, you will be required to follow the proper dress code and maintain floor discipline at all times. Collaboration with Team Leaders to prepare elevations will also be encouraged as part of your role. Please note that job descriptions may be subject to change based on process updates and improvements. Your flexibility and willingness to adapt to these changes will be appreciated.,

Looking for Female candidate Good in Communication-Hindi ,English and Tamil. We are looking for a highly skilled and motivated female candidate with 0 to 1 year of experience, proficient in Hindi, English, and Tamil. The ideal candidate should have excellent communication skills and be able to work effectively in a fast-paced environment. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through telecalling. Maintain accurate records of customer interactions and transactions. Collaborate with team members to achieve sales targets and goals. Develop and implement effective sales strategies to drive business growth. Build strong relationships with customers to ensure long-term satisfaction. Job Requirements Good communication skills in Hindi, English, and Tamil. Ability to work in a team environment and meet sales targets. Strong problem-solving skills and attention to detail. Excellent interpersonal skills and ability to build rapport with customers. Familiarity with logistics technology and industry trends. Ability to learn quickly and adapt to new situations. Hindi Must-Tele calling

Provide confidential executive level support Managing and coordinating with regards to admin functions Coordinating for overseas meetings Maintaining confidential details of the company Fixing Appointments, Diary management & Scheduling of meetings Coordinating with clients Telecom Bookings Coordinating and follow-up with other departments and group organizations Answering and managing incoming calls Key Skills Committed, Ambitious and Friendly and Polite Excellent Communication skills Comfortable in talking to people and a good listener.

Intl BPO Hiring – Join Now! Voice & Semi-Voice Jobs! BPO Jobs | UK/US Shifts | WFO Freshers & Grads – Apply Now! 3L–6.LPA Immediate Hiring Jobs @ BTM, Whitefield bomannahall Voice/Semi | Call Now! Fathima@8951184962 Required Candidate profile International voice process, customer service, banking support, inbound calls,, call handling, problem solving, fluent English, client handling, shift flexibility, attention to detail Perks and benefits Perks: Pay, Growth, Insurance, Leaves, Transport

PDA E-Services Pvt Ltd is a dynamic and fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance (PDA) , a leading dental healthcare organization based in the United States. Established in 2022, we offer comprehensive operational and administrative support to dental practices across the U.S., helping them deliver outstanding patient care. As PDAs exclusive India-based outsourcing partner, we are expanding rapidly with a strong focus on process excellence, quality service, and people development. As a Patient Engagement Specialist at PDA E-Services Pvt Ltd , you will play a vital role in supporting U.S.-based dental practices through high-quality virtual front-desk operations, patient communication, and administrative support. This position is part of our offshore healthcare operations team and requires professionals who are proactive, detail-oriented, and capable of delivering exceptional service during U.S. shift hours. What You'll Do: Handle inbound and outbound patient communication with professionalism and empathy. Schedule appointments for new and returning patients across multiple time zones. Assist patients with insurance-related queries and claims coordination. Provide accurate and timely responses to patient inquiries via phone, email, or chat. Maintain detailed records, logs, and patient data across systems and platforms. Share relevant information about practice services, procedures, and promotional offers. Maintain adherence to process standards and SLAs within a fast-paced environment. Communicate with clarity, patience, and attentiveness in a customer-first setting. What We're Looking For: 1 to 3 years experience in healthcare BPO, voice processes, or international customer support. Candidates with 2 to 3 years of international BPO experience will also be considered, especially if trained in voice processes. Excellent English communication (spoken & written). Comfortable working U.S. night shifts. Familiarity with dental/healthcare software (e.g., Dentrix, Open Dental) is a plus. Education: Graduate in any stream (B.Com / BBA / B.Sc / B.A. or equivalent preferred). Work Schedule: Shift: Fixed Night Shift (U.S. Hours) Timings: 8:00 PM to 5:00 AM IST Working Days: Monday to Friday Weekly Off: Saturday and Sunday Location: On-site Pune Benefits Offered: Fixed weekend off (Saturday & Sunday) Fast-paced career growth in the U.S. healthcare space Hands-on training in dental front-desk and communication protocols Professional growth and internal career advancement opportunities. Comfortable, collaborative, and inclusive work environment. Paid leaves and holiday benefits as per company policy. Apply Now and Join the New Era of Healthcare with Us!!!

PDA E-Services Pvt Ltd is a dynamic and fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance (PDA) , a leading dental healthcare organization based in the United States. Established in 2022, we offer comprehensive operational and administrative support to dental practices across the U.S., helping them deliver outstanding patient care. As PDAs exclusive India-based outsourcing partner, we are expanding rapidly with a strong focus on process excellence, quality service, and people development. As a Patient Engagement Specialist at PDA E-Services Pvt Ltd , you will play a vital role in supporting U.S.-based dental practices through high-quality virtual front-desk operations, patient communication, and administrative support. This position is part of our offshore healthcare operations team and requires professionals who are proactive, detail-oriented, and capable of delivering exceptional service during U.S. shift hours. What You'll Do: Handle inbound and outbound patient communication with professionalism and empathy. Schedule appointments for new and returning patients across multiple time zones. Assist patients with insurance-related queries and claims coordination. Provide accurate and timely responses to patient inquiries via phone, email, or chat. Maintain detailed records, logs, and patient data across systems and platforms. Share relevant information about practice services, procedures, and promotional offers. Maintain adherence to process standards and SLAs within a fast-paced environment. Communicate with clarity, patience, and attentiveness in a customer-first setting. What We're Looking For: 1 to 3 years experience in healthcare BPO, voice processes, or international customer support. Candidates with 2 to 3 years of international BPO experience will also be considered, especially if trained in voice processes. Excellent English communication (spoken & written). Comfortable working U.S. night shifts. Familiarity with dental/healthcare software (e.g., Dentrix, Open Dental) is a plus. Education: Graduate in any stream (B.Com / BBA / B.Sc / B.A. or equivalent preferred). Work Schedule: Shift: Fixed Night Shift (U.S. Hours) Timings: 8:00 PM to 5:00 AM IST Working Days: Monday to Friday Weekly Off: Saturday and Sunday Location: On-site Pune Benefits Offered: Fixed weekend off (Saturday & Sunday) Fast-paced career growth in the U.S. healthcare space Hands-on training in dental front-desk and communication protocols Professional growth and internal career advancement opportunities. Comfortable, collaborative, and inclusive work environment. Paid leaves and holiday benefits as per company policy. Apply Now and Join the New Era of Healthcare with Us!!!

Intl BPO Hiring – Join Now! Voice & Semi-Voice Jobs! BPO Jobs | UK/US Shifts | WFO Freshers & Grads – Apply Now! 3L–6.75LPA Immediate Hiring Jobs @ BTM, Whitefield bomannahall Voice/Semi | Call Now! Rumana@9620536596-hr@izeemanpower Required Candidate profile International voice process, customer service, banking support, inbound calls,, call handling, problem solving, fluent English, client handling, shift flexibility, attention to detail Perks and benefits Perks: Pay, Growth, Insurance, Leaves, Transport

As a Telecaller at Keekoo Hospitality in Nashik, your primary responsibility will be to convert inquiries into confirmed bookings, handle customer interactions over phone calls, maintain the sales pipeline, and support upselling initiatives. Your role is crucial in ensuring a seamless and delightful guest experience starting from the inquiry stage. Your key responsibilities will include proactively following up on leads, meeting conversion targets, maintaining accurate records of interactions, providing prompt and satisfactory responses to guest inquiries, maintaining deep knowledge of Keekoo properties, building trust with potential clients, keeping the sales tracker updated, monitoring lead flow, addressing guest concerns professionally, engaging guests with warmth and empathy, ensuring high standards of customer service, identifying upselling opportunities, and tailoring suggestions based on guest preferences. The ideal candidate for this position should have at least 2-3 years of experience in telecalling or customer service, preferably in the hospitality or service sector. Prior experience with premium service providers like American Express will be advantageous. You should be comfortable working in a 12-hour shift as per business needs, possess strong communication skills in English and Hindi/Marathi, exhibit confidence, patience, and a positive attitude towards handling client interactions. If you are passionate about travel, hospitality, and establishing enduring customer relationships, we are excited to have you join our team at Keekoo Hospitality.,

Job Title: Receptionist Location: Vaishnov Devi Circle, SG-Highway Department: Administration Reports To: HR Manager Job Summary: We are seeking a professional, friendly, and organized Receptionist to manage our front desk operations and be the first point of contact for visitors and clients. The ideal candidate will handle administrative support tasks, ensure a smooth flow of communication, and maintain a welcoming and efficient reception area. Key Responsibilities: Greet and welcome guests, clients, and employees with a positive and helpful attitude. Manage the front desk including answering and redirecting phone calls professionally. Handle incoming and outgoing mail, couriers, and deliveries. Maintain visitor logs and issue visitor passes. Schedule appointments and manage meeting room bookings. Provide basic administrative support such as filing, photocopying, and data entry. Keep the reception area clean, organized, and presentable at all times. Monitor and manage office supplies related to the front desk area. Assist HR/Admin team with documentation or onboarding formalities as required. Respond to inquiries in-person, over the phone, or via email promptly and professionally. Qualifications & Skills: High school diploma or equivalent; additional certification in Office Management is a plus. Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in MS Office (Word, Excel, Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional appearance and demeanor. Ability to remain calm and courteous under pressure. Working Hours: [Insert Days & Time e.g., Monday to Saturday, 10:00 AM – 7:00 PM]

Roles and Responsibilities: - Answer incoming calls from customers and assist them with their queries or issues. - Provide information about products or services to customers. - Resolve customer complaints or direct them to the right department if needed. - Maintain a friendly and professional attitude while speaking with customers. - Ensure customer satisfaction by solving their problems efficiently. - Follow guidelines and scripts during customer interactions. - Record call details and customer feedback accurately. - Work in a team and communicate effectively with coworkers and managers. - Meet daily or weekly performance targets for call handling and customer satisfaction. Skills Required: - Good communication skills (fluent in English or any other language, depending on the company). - Patience and active listening skills. - Ability to stay calm under pressure. - Basic computer knowledge (for entering customer information and handling systems).

Position: Customer Service Executive Voice Process Location: [Insert Location, e.g., Bangalore] Shift: UK Rotational Shifts (5 Days Work, 2 Rotational Offs) Salary: [As per company norms] Transport: 2-Way Cab Facility Provided Education: Undergraduates, Graduates, and Postgraduates (Not pursuing regular education) Experience: Freshers & Experienced Candidates Welcome Employment Type: Full-Time Job Overview: We are hiring for Customer Service Executives to handle international voice-based customer support . The ideal candidate should have excellent spoken English, a customer-centric attitude, and the ability to work in UK rotational shifts. Key Responsibilities: Handle inbound and outbound voice calls to address customer inquiries and concerns Provide clear and effective communication to resolve customer issues Maintain high standards of service quality and professionalism Log interactions and update case notes accurately in CRM systems Adhere to shift schedules and meet individual performance targets Collaborate with team leads and quality analysts for process improvement Follow company policies, data privacy, and compliance protocols Required Skills: Excellent communication skills in English (verbal and written) Strong problem-solving abilities and a positive attitude Willingness to work in rotational shifts including weekends Basic computer knowledge and typing speed Customer-first approach and ability to remain calm under pressure Call 9342431049 9008837779 9972020050 9066794613 8151030036 Mon to Sat 9am to 6pm Or walkin White Horse Manpower Consultancy Private Limited #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051.

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and refresher training for sales agents in the donation process Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills Train agents on objection handling and building donor trust Ensure training is aligned with sales targets and compliance standards Conduct role-plays, mock calls, and live call assessments to build agent confidence Reporting & Continuous Improvement: Track training effectiveness using KPIs like sales performance, retention, and quality scores Provide regular feedback and reports to management on training outcomes Qualifications & Skills: 1+ years of experience in BPO sales training or telesales Strong knowledge of sales techniques and call handling Excellent verbal, written, and interpersonal communication skills Experience in classroom training, coaching, and performance monitoring Comfortable using CRM software, call monitoring tools, and dashboards

As a Customer Relation Executive (Tamil) at Johns Honda located in Alappuzha, Kerala, you will play a crucial role in providing excellent service to Tamil-speaking customers and maintaining positive relationships with them. Your responsibilities will include addressing inquiries, service requests, and complaints from Tamil-speaking customers, providing information on vehicle services, bookings, and follow-ups, updating customer records, and coordinating with various teams to ensure a smooth customer experience. Regular follow-ups for service reminders, feedback, and satisfaction surveys will also be a part of your duties. Additionally, you may need to support front office operations as and when required. To excel in this role, you must be proficient in Tamil (speaking is a must, reading/writing is a plus), possess good communication skills in Malayalam and basic English, and hold a minimum qualification of Plus Two / Diploma / Graduation. Prior experience in customer service or call handling would be advantageous, along with good interpersonal and problem-solving skills. Basic computer knowledge, including MS Office and CRM software, is also required. This is a full-time position with day shift schedules. The ideal candidate should be located in or near Alappuzha, Kerala, as the work will be in person at the designated location. If you meet the requirements and are interested in joining our team, please submit your application before the deadline on 14/07/2025.,

Handle inbound outbound voice calls to address customer inquiries concerns Provide clear effective communication to resolve customer issues Maintain high standards of service quality Log interactions and update case notes accurately in CRM systems Required Candidate profile Adhere to shift schedules meet individual performance targets Collaborate with team leads and quality analysts for process improvement Follow company policies, data privacy Excellent communication Perks and benefits Perks and Benefits

The job involves approaching potential clients through various channels to establish productive relationships. You will be responsible for negotiating and closing deals to meet or exceed sales targets. Experience in generating quality leads, closing deals, proposal writing, client interaction, and call handling is required. Excellent time management and organizational skills are essential for this role. The job is full-time and requires fluency in Hindi. The work location is in person. The application deadline is 15/07/2025.,

The key responsibilities for this role include approaching potential clients through various channels to establish productive relationships, negotiating and closing deals to meet or exceed sales targets, generating quality leads, experience in generating leads and closing deals, writing proposals, interacting with clients, demonstrating excellent time management and organizational skills, and handling calls. This is a full-time position requiring proficiency in Hindi. The work location is in person. The application deadline is 15/07/2025.,

As a CSO Front Desk Executive at SANSKARA, you will play a crucial role as the initial interface for our esteemed patients. Your responsibilities will include managing front desk operations, scheduling appointments, and maintaining seamless communication with the Head Office to ensure efficient service delivery. At SANSKARA, we are driven by an unwavering commitment to excellence in the Healthcare & Service industry. Our dedication to providing exceptional care to our patients in the field of Audiology sets us apart as a trailblazing force. By delivering cutting-edge hearing devices and unparalleled pre- and post-sales services, we aim to enhance the quality of life for our patients. As a Front Desk Executive, your primary responsibilities will involve managing patient walk-ins, scheduling and following up on appointments, tracking hearing aid product requests, and coordinating with the Head Office Operations Team to ensure a smooth service experience. You will also be required to maintain records and data using Excel and computer systems to facilitate efficient operations. To excel in this role, you should possess basic to intermediate knowledge of Excel and computer systems, along with excellent communication and interpersonal skills. While prior experience in healthcare or front desk roles is preferred, we welcome individuals who are passionate about making a difference in the lives of others to join our dedicated team at SANSKARA. If you are a proactive, well-spoken individual who shares our commitment to exceptional patient care and service delivery, we invite you to be a part of our journey towards excellence. Join us at SANSKARA and contribute to our mission of transforming lives through innovative audiological solutions.,

Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Description We are looking for enthusiastic and motivated individuals for the position of Executive - Voice Process. This role is ideal for freshers/entry-level candidates who are looking to start their career in customer service. You will be responsible for providing exceptional support to our clients through voice communication. Selection Process Step 1. Amcat CSVAR Step 2. HE round Step 3. Voice Versant 60 Step 4. Ops Round Step 5. WBI Responsibilities Handle inbound and outbound voice calls in a professional manner. Provide exceptional customer service and support to clients. Address customer inquiries and resolve issues effectively. Document call information and maintain accurate records in the system. Collaborate with team members to improve processes and enhance customer satisfaction. Adhere to company policies and procedures during all interactions. Skills and Qualifications Excellent verbal communication skills in English Strong listening skills and ability to empathize with customers. Basic computer skills and familiarity with CRM software. Problem-solving skills and attention to detail. Willingness to work flexible hours, including nights and weekends.