L2 support professional

Infosys BPM

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Active Directory Patch Management O365 Service Desk troubleshooting Antivirus ITIL L2 Support Wireless connectivity

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answer calls professionally
and provide technical knowledge/expertise to support technical help related queries and trouble shooting.
Experience in a
L2 service desk
/
tech support process
providing remote support for Laptops / Desktops
Knowledge of relevant applications and tools specific to Service Desk.
Knowledge and hands on experience of
installation and troubleshooting of Microsoft office Applications
and
software installations
Experience Wireless connectivity, email and printing related requests
Should have good knowledge in
Active Directory, Antivirus
, Imaging, Patch Management solutions.
Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as
Microsoft O365
.
Experience on configuring Mobile devices such as IOS, Android devices
Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.
Should be
flexible to work in different shift timings
and coordinate with different teams across geographies.
Work from office must.
Note
: Candidates to carry earphones or headphones to the hiring venue for in-person interviews. Personal Laptops not allowed in the venue .

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