Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
EXL
>
Technology - Senior Analyst-Application Development

Technology - Senior Analyst-Application Development

EXL

2 - 6 years

7 - 12 Lacs

noida

Posted:Just now| Platform:

Apply

Skills Required

service management application support customer satisfaction problem management application development customer service troubleshooting ms office microsoft technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills Technical Skills Application Support, Infrastructure Support Event and Service Management Certifications in Microsoft, ITIL Rich Understanding of Service Management Concepts Multiple ITSM Tool Management Basic understanding of Cloud Application/Report Administration Report deployment MS-Office Report generation using Excel, MS Project and Power Point Process Specific Skills Excellent understanding and familiarity with ITIL framework Excellent knowledge of Excel, MS Project, PowerPoint, etc. Soft skills (Desired) Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams Good listening and consultative skills Excellent written and presentation skills. - Keen attention to detail. Record minutes of meeting for all meetings between other teams Self-motivated, organized, strong initiative and be customer focused Good Multi-Tasking Skills 24 x 7 Support between- (Flexible for Shifts)

Graduate

Troubleshoot and resolve issues for Digital Services. This includes

Able to provide support across different shifts in 24x7 support environment.
SOP based troubleshooting on Alert and Incidents and issues escalated from Service desk team
Understand what the more difficult and time-consuming problems are and escalate them to cross function L2/L3 teams as quickly as possible.
Identify Areas of improvement by analyzing ticket trend.
Handle P1/P2 outages as Incident Manager and participate in problem management by coordinating with L2/L3 teams
Establish governance between L2/L3 teams, account managers, area/regional managers to understand and prioritize business need
Able to answer call and understand user requirement to provide a good customer service over phone
Ability to operate at all levels within the organization and cross functionally within multiple client organizations
Ability to troubleshoot issues that may cross functional area boundaries, i.e. database, storage, system, and network
Acknowledge, resolve and/or escalates issues in a timely fashion
Strictly adhere to defined SLAs
Understand business requirements for customer base and be able to translate them into technical requirements
Ensure the highest levels of customer satisfaction
Specific areas of responsibilities include: Self driven towards evaluating advanced technologies recommending the right solutions
KPI / SLA tracking for Team

Job for Automation

More Jobs at EXL

Senior Manager

Gurgaon

7 - 10 yrs

INR 20 - 30 Lacs

GL - Senior Executive

Bengaluru

3 - 6 yrs

INR 3 - 8 Lacs

Executive (Accounts Payable )

Pune

1 - 3 yrs

INR 2 - 3 Lacs

OTC Cash Application - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

OTC Billing - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

EXL

Business Process Management / Analytics

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Technology - Senior Analyst-Application Development