Job Summary: We are looking for a Kamailio & FreeSWITCH Engineer with expertise in VoIP protocols, Linux administration, web servers, and MySQL databases to maintain and optimize our telecommunications infrastructure. Key Responsibilities: Kamailio SIP Server Management Configure, maintain, and troubleshoot SIP routing. FreeSWITCH Administration – Install, optimize, and debug VoIP functionalities. Linux OS & Web Server – Manage Ubuntu/CentOS , NGINX, and Apache for high performance. Database Management – Optimize MySQL databases for scalability. Collaboration & Support – Work with teams to deploy features and troubleshoot issues. Required Skills: Proven experience with Kamailio & FreeSWITCH Strong knowledge of Linux OS & VoIP protocols (SIP, RTP) Expertise in NGINX, Apache, and MySQL Hands-on experience with scripting (Shell, Python) Problem-solving mindset & ability to work in a fast-paced environment Preferred Qualifications: Familiarity with AWS/Azure cloud platforms Knowledge of virtualization tools (VMware, Proxmox) Experience in high-availability and load-balancing configurations Location: Hyderabad Employment Type: Full-Time Experience: Minimum 1 year

Job Title: Technical Support Engineer (Windows/Linux) Job Summary: We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and resolving issues related to Windows and Linux operating systems. You will work closely with customers to understand their concerns and provide timely and effective solutions. Additionally, you will collaborate with cross-functional teams to escalate and resolve complex technical problems. Responsibilities: Provide technical support and troubleshooting assistance to customers via various channels (phone, email, chat, etc.) related to Windows and Linux operating systems. Diagnose and resolve hardware and software issues on Windows and Linux platforms. Assist customers with software installations, configurations, and upgrades. Identify and document customer issues, inquiries, and resolutions in a detailed and accurate manner. Collaborate with internal teams, including developers and system administrators, to escalate and resolve complex technical problems. Continuously expand knowledge and expertise in Windows and Linux systems to effectively support customer needs. Create and maintain technical documentation, knowledge base articles, and FAQs for customer reference. Provide training and guidance to customers on Windows and Linux best practices and troubleshooting techniques. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Solid experience in providing technical support for Windows and Linux operating systems. Proficiency in diagnosing and troubleshooting hardware and software issues on Windows and Linux platforms. Strong knowledge of Windows and Linux operating systems, including installation, configuration, and administration. Familiarity with networking concepts and protocols. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills to effectively interact with customers and internal teams. Ability to work in a fast-paced environment and handle multiple priorities effectively. Relevant certifications (such as MCSE, and RHCE) would be a plus.

Who We Are? Deepija Telecom is a product-based company and a market leader in Telecom Applications. Deepija has proved its leadership be it premises-based solutions or Hosted/ Cloud Telecom Solutions. The ConVox suite of applications includes Omni Channel Contact Center Solution, Customized IP-PBX, Conference Bridge, Broadcasting Tool, IVR, and many other solutions with the latest communication technologies. These solutions are integrated with leading CRMs like SalesForce. We believe that every business irrespective of its size should be able to utilize all call center features. We are a premier provider of call center solutions, comes with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities, and ConVox provides expert guidance and robust implementations to our customers. Virtualization: Install, configure, and manage VMware and Proxmox environments. Create and manage virtual machines (VMs) for various applications and services. Optimize VM performance and resource allocation. Perform VM backups and disaster recovery procedures. Networking: Design, configure, and maintain LAN and Wi-Fi networks. Troubleshoot network connectivity issues. Implement network security measures. Monitor network performance and identify areas for improvement. Software and Hardware Troubleshooting: Diagnose and resolve a wide range of software and hardware problems. Identify root causes of system failures and malfunctions. Implement troubleshooting methodologies to effectively resolve issues. Collaborate with users to understand problems and provide timely solutions. Installation of all Linux Flavours. Perform fresh installations of CentOS operating systems on physical or virtual machines. Configure CentOS systems according to organizational standards and best practices. Manage user accounts, permissions, and system settings. Install and configure necessary software packages. Additional Responsibilities: Stay up-to-date with the latest technologies and trends in IT infrastructure. Document procedures and maintain accurate records. Assist with IT projects as needed. Provide excellent technical support to internal users.

Detailed profile: (a) Create and maintain IT asset information like configuration details, serial number, asset code, warranty etc. Complete hardware inventory covering for Desktops, Laptops, Printers, Scanners, UPS, Tablet/IPAD Networking equipment etc. (b) Installation & troubleshooting of Desktops/Laptops and peripherals including the applications provided by Stockholding. Fine tuning Desktops/Laptops for optimum performance. (c) Create Software inventory with information such as License, Version Numbers and Registration Details. Identify unlicensed software installations. (d) Should be able to lift and shift IT Assets as per requirement and record the movement of IT assets within and out across locations. Generation of gate-pass for movement of asset out of the building. Updating the asset database. Generation of exception report when returnable asset are not returned back within the stipulated time. (e) Up-gradation of various softwares / applications on the desktop where CDs and licenses would be provided by Stockholding. (f) Perform Antivirus updates across Desktops/Laptops (g) LAN IP Management and LAN Cable termination (crimping) (h) Provide Remote Support Access across all StockHolding branches to resolve all day to day issues pertaining to Email (Lotus Notes), Anti-Virus and other OS related troubleshooting (i) Co-ordination with AMC/Warranty vendors to resolve issues like part replacement, troubleshooting, tracking and user follow-ups (j) Daily activity logging, Daily MIS report to be sent to Hardware Team (k) Coordinating with vendors to get the problems resolved. Follow up with vendors for IT spare parts and consumables. (l) Should have good Verbal and Written communication skills (m) Should be conversant in using Excel and Word and Open Office Software Monthly Review Meeting to setup on Last Day of Each monthRole & responsibilities Preferred candidate profile : Having Experience in the relevant field can be preferred.