Company Description At Faveo , we prioritize exceptional customer support by offering a comprehensive helpdesk and service desk solution. Our customer-centric approach ensures personalized interactions that build lasting relationships. Leveraging cutting-edge technology, robust security measures, customizable options, and omnichannel integration, we empower businesses to deliver unlimited and affordable support. Role Description: Customer Success Specialist Location: Jammu Type: Full-time, On-site Open to: Freshers and experienced professionals As a Customer Success Specialist at Faveo Helpdesk, you will be at the forefront of ensuring customer satisfaction. This role involves using your analytical skills, effective communication abilities, and problem-solving expertise to provide outstanding support and build strong customer relationships. You will contribute to delivering top-notch service on a daily basis, ensuring our customers achieve their goals with Faveo's solutions. Key Responsibilities Provide exceptional customer support through various channels (email, chat, or phone). Ensure high levels of customer satisfaction by resolving issues efficiently and proactively. Analyze customer needs and feedback to enhance their experience and improve processes. Communicate effectively with customers, offering clear guidance and solutions. Collaborate with internal teams to address complex customer concerns. Assist in onboarding new customers and training them on Faveo Helpdesk solutions. Monitor and report on customer engagement and satisfaction metrics. QualificationsRequired Skills: Strong Customer Satisfaction and Customer Support abilities. Excellent Analytical Skills and Communication capabilities. Proven ability to deliver excellent Customer Service . Exceptional Problem-Solving and Interpersonal skills. Ability to work collaboratively in a team environment. Preferred Skills: Familiarity with helpdesk software or ticketing systems. Bachelor's degree in Business Administration or a related field. Prior experience in customer service is an advantage. Why Join Us? Be a part of a dynamic, growing organization that values innovation and customer focus. Gain hands-on experience working with advanced helpdesk solutions. Collaborate with a talented team in a supportive work environment. Enjoy opportunities for professional growth and development. Show more Show less

Overview We are looking for professionals who want to work for a support team. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we’re looking for! You will work on Faveo Helpdesk So, are you ready? Who are we looking for? Experience : Fresher to 1 year of experience Work with the team to obtain an in-depth understanding of the product. Fluency in English An affinity for offering excellent customer service Positive and resilient attitude Great teamwork skills Should be open to work in Night shifts at home, currently we don’t have night shifts Background in IT is a big plus. Responsibilities You will deliver Tier I technical support for customers and escalate critical issues to Tier II support. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Ensuring a high level of customer service and a positive experience. Supporting your colleagues with peer learning, and being open to feedback from others You will work with customer using Faveo Helpdesk Education Bachelor’s (Required) You are invited to send us your complete resume Attach previous work or portfolio or project details Do go over our company website www.faveohelpdesk.com before applying Tell us what do you know about help desk industry Ethical Code We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is ideal for an experienced PHP Laravel Developer who is eager to join a dynamic team and seize abundant opportunities for professional development and growth. As a PHP Laravel Developer with at least 1+ years of experience, you will be expected to demonstrate proficiency in Core PHP and the PHP Laravel Framework. Your primary responsibilities will include working on www.faveohelpdesk.com, conducting comprehensive reviews of Faveo to assess UI, code quality, and usability, and optimizing various aspects such as UI, features, code, and database. It will also be crucial to ensure that the Faveo code adheres to industry standards like PSR, FIG, and W3C. Additionally, you will be responsible for writing PHP Unit test cases and Dusk cases for all modules that you develop, guiding junior developers working on Faveo, developing new features and modules, and maintaining the existing codebase of Faveo. If you are passionate about PHP development, possess a keen eye for detail, and enjoy collaborating with a team to enhance and innovate software solutions, this role offers an exciting opportunity to showcase your skills and contribute to the ongoing success of Faveo.,